Trova voli economici da Riga per Milano

"Not having 2hr delays would be great"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "Everything"

Punti positivi: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Punti negativi: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Entertainment was good"
Punti negativi: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"

Punti negativi: "Flight delayed and I missed connection"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "The food was very good and the crew were great."
Punti negativi: "Due to security concerns and having to go through security again, the flight was delayed."

Punti negativi: "Depart on time"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The crew was great. Food was good for the most part."

Punti positivi: "Good standard Lufthansa service"
Punti negativi: "Economy seats are too cramped, in comparison to the other airlines"

Punti negativi: "Voli in ritardo"

Punti positivi: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Punti negativi: "Some of the other passengers were annoying"

Punti positivi: "The crew was very friendly, and overly willing to help."
Punti negativi: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Service , timing"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti negativi: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Flight on time and excellent service."
Punti negativi: "Food was not great."

Punti positivi: "How smoothly everything ran"
Punti negativi: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."

Punti positivi: "good flight."
Punti negativi: "Ran a timy bit late but staff was all very nice."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "The staff was good to me when I became ill on the flight with a migraine."
Punti negativi: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Punti negativi: "Nothing to not like. Wish all flights would be like that."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"

Punti positivi: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Punti negativi: "Lufthansa is a big name must do something for that"

"I was bumped to this flight because SAS canceled the direct flight from Copenhagen then the flight was delayed for an hour because of the new Covid forms and the slow processing from the staff Flight comfort and service was good"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

"Kayak inserted a whole other stop into my itinerary and I didn't know about it until I checked in and I had Oslo written on my boarding pass instead of the layover I thought I had. How are you not going to tell me I'm going to Norway? Because of this new addition, I missed my flight to Warsaw, and now I'm stuck in Sweden for the night."

Punti positivi: "Made it"
Punti negativi: "Nothing in particular"

Punti negativi: "The food especially the second meal or snack."

Punti positivi: "The flight went by fast."
Punti negativi: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "The crew was truly kind and accommodating."
Punti negativi: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."

Punti positivi: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Punti negativi: "Super critical, the plugs are really difficult to use."

Punti positivi: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Punti positivi: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."

Punti positivi: "entertainment in the back of the front seat with great choice of movies"
Punti negativi: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"

Punti positivi: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."

Punti positivi: "Everything was bearly acceptable"
Punti negativi: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."

Punti positivi: "tutto"

Punti positivi: "Crew and food were amazing!"

Punti negativi: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Punti positivi: "Nice service"

Punti negativi: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Punti negativi: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."

Punti positivi: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Punti negativi: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Punti positivi: "Nothing"
Punti negativi: "The crew was terrible very rude and terrible customer service skills."

Punti positivi: "Smooth flight, boarding was seamless."

Punti positivi: "The entire experience was great. Smooth flight, good food and friendly crew."

Punti positivi: "Power in the seats!"
Punti negativi: "That plane was so hot!"

Punti negativi: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"

Punti positivi: "Good flight."
Punti negativi: "Nothing."

Punti positivi: "Comfortable seats and attentive crew!"
Punti negativi: "Old movies not up to date."

Punti positivi: "Cannot think of anything."
Punti negativi: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."

Punti positivi: "Seat room good. Food very good. Flight attendants excellent."
Punti negativi: "Nothing comes to mind at this time."

Punti positivi: "Comfy seats. Good good service. Great video options."
Punti negativi: "SAS staff seems sort of cold and cranky."

Punti negativi: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "The crew was incredibly friendly"
Punti negativi: "I would have appreciated a vegetarian option for the meal."

Punti positivi: "Scandinavian Airlines was good to work with in person to fix issues."
Punti negativi: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."

Punti positivi: "Punctuality"
Punti negativi: "Long connection"

Punti negativi: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Punti negativi: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Punti positivi: "Excellent meal and very friendly staff."
Punti negativi: "The cabin temperature seemed pretty warm."

Punti positivi: "Food good; nice drinks selection; no food available on demand"
Punti negativi: "Inattentive service; few entertainment options"

Punti negativi: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"

Punti positivi: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Punti negativi: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Punti positivi: "Amazing service."

Punti positivi: "I arrived alive...."
Punti negativi: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"

Punti positivi: "we didn't crash"
Punti negativi: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Punti positivi: "Quick boarding , no delay"
Punti negativi: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Punti negativi: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"

Punti positivi: "Il personale gentile e cordiale."

Punti positivi: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Punti negativi: "Very old movies as entertainment."

Punti positivi: "Smooth flight"
Punti negativi: "Food"

Punti negativi: "Poor"

Punti positivi: "LOT kept seating set up for comfort of all passengers."

Punti positivi: "Punctuality"

Punti positivi: "2 hour delay, which had a quick transfer. My bag did not arrived with me. I submitted a luggage claim, they were supposed to call me up the following day which they didn't. I took it upon myself to go to the airport to collect my luggage. It took half day to take care of the luggage situation."

Punti negativi: "Headphones sound had a static noise. Also flight was delayed."

Punti positivi: "The entertainment selection"
Punti negativi: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."

Punti positivi: "The seats and entertainment on the screen."
Punti negativi: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"

Punti negativi: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."

Punti positivi: "Very well organized airport, very easy to get to the gate for transfer."

Punti negativi: "At least one free drink on international 2 hours flight would be fair."

Punti positivi: "I love Dreamliner windows"
Punti negativi: "Flight was delayed"

Punti positivi: "Food/drink options"
Punti negativi: "Boarding process. Flight delayed"

Punti positivi: "Modern new plane, efficient plane crew"
Punti negativi: "Chaotic boarding, seats have very little support, no food or entertainment"

Punti positivi: "Flawless boarding, on time, nice crew."
Punti negativi: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."

Punti positivi: "The food was good."
Punti negativi: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."

Punti negativi: "Did not take it, was late and missed the flight"

Punti positivi: "Flight was fine, and on-board crew was polite and helpful."
Punti negativi: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."

Punti positivi: "Entertainment was good"
Punti negativi: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Punti positivi: "Very professional crew ."
Punti negativi: "Not applicable"

Punti positivi: "Good, entertainment, excellent crew"
Punti negativi: "Seats are too narrow"

Punti positivi: "Good food and service."
Punti negativi: "Tv is very difficult to see at that distance. Poor choices of films."

Punti negativi: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."

Punti positivi: "No way to reschedule if NOT STAYING FOR HOURS IN LINE"

Punti positivi: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Punti negativi: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Punti positivi: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."

Punti positivi: "fast crew service"

Punti negativi: "They lost my baggage"

Punti negativi: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."

Punti positivi: "It was on time"
Punti negativi: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."

Punti positivi: "Good basic flight. Noticeably less leg room than other flights. Flight staff were pleasant."
Punti negativi: "Flight was delayed an hour and a half. Liked the Minsk airport though."

Punti positivi: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Punti negativi: "Seems they do not care schedule, and do not want to improve"

Punti positivi: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Punti negativi: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"

Punti positivi: "The crew was exceptional. Really@"

Punti positivi: "Airplane was super old, no tv, food was horrible"

Punti positivi: "Absolutely nothing"
Punti negativi: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"

Punti positivi: "It's this application which is really make me like a stupid guy sitting in the airport"
Punti negativi: "U have to refund the money back this is worst experience I had in my life"

Punti negativi: "Flight was late again!"

Punti positivi: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."

Punti positivi: "Thank you very much"

Punti positivi: "everything was so smoothly coordinated from the moment I checked in at the self-check computers through security right on to the boarding gate. LOT staff at destination domestic airport (early morning), displayed outstanding professionality assistance. Boarding was so swiftly executed - I was pleasantly, surprised. What a great experience flying LOT Polish Airlines, domestically. Keep it up, Exceptional!"
Punti negativi: "There actually wasn't​ anything in particular that stuck out as a negative during this trip, whatsoever."

Punti positivi: "The price and the fact I could take a 23 kg bag without paying extra."
Punti negativi: "The check in agent in Riga was very rude. There were two people ahead of me, and a regular line and a priority line. There was no one in the priority line. The first person was served. The woman at the priority line said, "Next," and the woman ahead of me approached, and was told it was the priority line. THERE WAS NO ONE IN THAT LINE. Having witnessed this, I did not approach when she said, "Next." She chastised me for this severely. I am hearing impaired and I was not sure what exactly she said, but it was completely inappropriate behavior. And when I have to pay for coffee, I don't expect it to be instant, and weak, and terrible."

Punti positivi: "I guess the plane could have been cancelled, so I should be happy with that."
Punti negativi: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."

Punti positivi: "I guess the plane could have been cancelled, so I should be happy with that."
Punti negativi: "Very expensive flights. Both planes were late taking off. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."

Punti negativi: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"

Punti positivi: "took off and landed on time"

Punti negativi: "The plane was seven hours late/"

Punti positivi: "The comfort on premium economy was excellent, service was good. The problem was the signage and information at tha Warsaw airport. Flight information displays are infrequent and the writing is in very small letters. Compared to Zurich it is promitive. Nontheless I would consider using LOT again"

"Clean neat and excellent service"

Punti positivi: "Need improvement - customer service"
Punti negativi: "Courtesy"

Punti positivi: "did not get the flight,because of no not given correct notice"
Punti negativi: "don't know,flight missed..virgi s fault 100%"

Punti positivi: "Nothing"
Punti negativi: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"

Punti positivi: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Punti negativi: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."

Punti positivi: "All services"
Punti negativi: "N/A"

Punti positivi: "Helpful crew, great bathrooms"
Punti negativi: "More organized boarding & more AC in the back of the flight"

Punti negativi: "Boarded by bus"

Punti positivi: "E box movies , longer leg room"
Punti negativi: "Nothing I love Etihad"

Punti negativi: "Food Asked several times for ice/water and it was not brought"

Punti positivi: "The service was excellent overall"

Punti positivi: "Food abd care"

Punti negativi: "Seat and space"

Punti positivi: "clean plane staff"
Punti negativi: "ice cold airport and flight. wore layers of cashmeres, a fur coat and hat, and blanket on my head-still froze."

Punti negativi: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."

Punti positivi: "The seat was huge my cabin was very large The bed was comfortable The service with Real China steaks and fries was good"
Punti negativi: "They kept asking me if I wanted every ten mins"

Punti positivi: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Punti negativi: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."

Punti positivi: "As above"

Punti positivi: "Flight left on time and arrived at destination even earlier"
Punti negativi: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."

Punti positivi: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Punti negativi: "Nothing!"

Punti positivi: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Punti negativi: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."

Punti positivi: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Punti negativi: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."

Punti positivi: "I like service in cabines"
Punti negativi: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."

Punti positivi: "Gentilezza del personale"

Punti positivi: "It's in time"
Punti negativi: "Crew not helpful plus meals not enough when we ask for extra said don't have just one"

Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"

Punti negativi: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"

Punti negativi: "Transit from Jet to Etihad was unclear. Had to go to a different terminal, but there were no signs and airport (not Etihad) staff didn't seem to know where to go. Once I got to the right place, Etihad staff were helpful."

Punti negativi: "When I complained about my lost luggage they asked me to file a complain at hometown which would be USA, but after a little explanation they filed a lost luggage complain."

Punti negativi: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."

Punti negativi: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"

Punti positivi: "Crew , seats and crew"
Punti negativi: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."

Punti negativi: "Abu Dhabi boarding experience needs to be better."

Punti positivi: "good service,"
Punti negativi: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"

Punti positivi: "nothing"
Punti negativi: "very cramped in economy compared to other carriers from the region due to 3-4-3 on 777."

Punti positivi: "The flight attendants made hand-made Easter cards for all the children on the plane! It was a really nice touch and I've never seen anything like it on another airline."
Punti negativi: "The airline changed our return date for 2 days later! When that date wouldn't work for us, we were re-routed through Chicago with a connection back to SF. The flight times were then changed two more times, and our seats were moved from aisle to middle seats. I do not recommend flying Etihad if you have a schedule to keep to."

Punti positivi: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Punti negativi: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("

Punti positivi: "I like their perfect schedule. Their crew members are also very helpful."
Punti negativi: "The first main meal was the same as in the flight from kolkata to abu dhabi. I don't get non veg option. I got very bad smell from my next passenger."

Punti positivi: "the crew of the airline and the staff at Abu Dhabi airport were overwhelmingly friendly and thoughtful and helpful. I am an oversize person which can make flying difficult in many ways. first, they never made me feel like I was inconviencing them by asking for help and then 2nd, when one of my neighbors decided to make a big fuss about it, they asked me if I'd like to move to a better seat (which I was happy to take them up on). I had a long layover and was given meal tickets to get food at the food court in the airport. Everyone was very kind."
Punti negativi: "the boarding procedure was difficult at Abu Dhabi. We had to go up a staircase which felt insecure and didn't have a good railing to hold onto. I was not the only passenger who was having trouble."

Punti positivi: "Great flight - Was very Comfortable in economy class considering it was a 141/2 hour flight . On time. Great Crew. US airline crew can definitely take lessons from the international airline crew on customer service."

Punti negativi: "Never got here! First foight never left."

Punti positivi: "Hospitable crew... great service. Food quality not good"

Punti negativi: "Lacking in Hosiptality"

Punti negativi: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."

Punti positivi: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Punti negativi: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."

Punti positivi: "All flights were on schedule and reached on time. I have got good price with Kayak. In Flight hygiene was good. Food was good."

Punti positivi: "Entertainment choices"
Punti negativi: "Food choices from Abu Dhabi to San Francisco are limited"

Punti positivi: "nice plane"

Punti positivi: "Good selection"
Punti negativi: "* Server was down for first half of the flight * Recommend turning on entertainment system as soon as cabin is boarded"

Punti negativi: "They took close to one hour to check us in and give us boarding pass. Once it was delayed, with no time to get things in time for security and boarding we had to rush with two kids. Although there was one checked bag allowed for infant according to the reservations they charged us 100$ for additional bag. Despite them delaying the Check in process they said if I don't pay for the checked bag I will miss my flight. This is becoming more and more of a problem with American Airlines and looks like Etihad cares less for this and they simply told me in Chicago that it was American Airlines issue and not theirs! This is totally frustrating and I will avoid American Airlines connections And future flights with Etihad as well. International travelers watch out for connections with American Airlines."

"DO NOT FLY WITH THIS AIRLINE! I wish I would have taken the negative reviews I had read to heart before I had to discover it for myself. To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket."

"Great crew. Friendly and attentive!"

Punti positivi: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Punti negativi: "It is always better to buy tickets through the airline."

Punti negativi: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."

Punti positivi: "Boarded fast"
Punti negativi: "Hours of flight"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Yes"

Punti negativi: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Punti negativi: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"

Punti positivi: "The aircraft was relatively new and well appointed."
Punti negativi: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."

Punti positivi: "Nothing"
Punti negativi: "They don’t even give glass of water in business class. Terrible attention."

Punti positivi: "Newer planes, good service"
Punti negativi: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

Punti positivi: "The flight was smooth, and the crew very friendly."
Punti negativi: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."

Punti negativi: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."

Punti negativi: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."

Punti positivi: "On time flight, good service"
Punti negativi: "Long wait for deposit luggage . Food could be much better."

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "Nothing went wrong so it is good enough for me"

Punti positivi: "On time departure, early by 30 min arrival."
Punti negativi: "Low quality of food. Some flight attendant barely spoke English. Low choice in movies."

Punti positivi: "The tripulation are very nice people."
Punti negativi: "The space between seats are small."

Punti positivi: "Nothing to like. Rude staff."

Punti negativi: "The flight was with some delay."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti positivi: "Seat"
Punti negativi: "No film"

Punti positivi: "Prompt and courteous"
Punti negativi: "Not enough leg room, just not enough space al the way around to be comfortable."

Punti negativi: "Flight was three hours late."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Punti negativi: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Punti positivi: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Punti negativi: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."

Punti negativi: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."

Punti negativi: "Not good I book a fly"

Punti negativi: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"

Punti positivi: "On time and waited for our connection from Miami without any fuss"
Punti negativi: "Comfortable seats but very luttle legroom"

Punti positivi: "Nice crew."
Punti negativi: "Entertainment. Small spaces."

Punti negativi: "Half an hour late and waiting additional 15 minutes before being able to leave the aircraft"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "In the air excellent"
Punti negativi: "On the ground, poor communication"

Punti negativi: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."

Punti positivi: "On time, no mishaps."
Punti negativi: "Entertainment system was very old and only partially working."

Punti positivi: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Punti negativi: "The chairs were small and we didn't have very much legroom"

Punti positivi: "The crew was exceptional. Very, very friendly and professional. It stood out."
Punti negativi: "The airplane was pretty old and it's time for a makeover."

Punti positivi: "The crew is always professional and keeps you informed of what changes there are."

Punti positivi: "Price"
Punti negativi: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"