Trova voli economici da Riga per l'Italia

Punti positivi: "sedile comodo"

Punti positivi: "Awesome food. Comfortable seats. Nice crew"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Crew was very nice and accommodating."
Punti negativi: "One piece of our luggage did not arrive on time."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants."
Punti negativi: "The seat leg room is on the smaller side, although the incline is good."

Punti negativi: "Delayed flight 1 hour"

Punti negativi: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."

Punti negativi: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."

Punti positivi: "The food and the entertainment was excellent!"
Punti negativi: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."

Punti negativi: "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."

Punti positivi: "Well looked after from start to finish!"
Punti negativi: "Nothing!"

Punti positivi: "Flight was on time, great cabin crew."
Punti negativi: "Seats and Food was not as good as it used to be."

Punti positivi: "I liked the new airplane and the comfortable seats."
Punti negativi: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."

Punti positivi: "Hospitable"

Punti positivi: "The landing."
Punti negativi: "My special meal had been canceled."

Punti negativi: "The Turkish government not allowing me to use my ticket."

Punti positivi: "The Entertainment system was best I have seen."
Punti negativi: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."

Punti positivi: "Everything- well done"

Punti positivi: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Punti negativi: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
Punti negativi: "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."

Punti positivi: "Crew attendance"
Punti negativi: "No place for hand luggage"

Punti negativi: "See sbove"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Great service and food"

Punti positivi: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Punti negativi: "Explanation was the minimum expected and absolutely required"

Punti negativi: "They lost one of our bags."

Punti positivi: "Staff and food. Also great selection of movies"
Punti negativi: "No complaints"

Punti positivi: "The flight was smooth"
Punti negativi: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"

Punti positivi: "the flight was less then an hour"
Punti negativi: "n/a"

Punti positivi: "Great"

Punti positivi: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Punti negativi: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."

Punti negativi: "Crew was slow to pick up trays."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "The flight staff was very friendly, even to difficult passengers."

Punti positivi: "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
Punti negativi: "N/A"

Punti negativi: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"

Punti positivi: "It's an international flight and they don't offer other food alternatives."

Punti negativi: "The fact that the flight was cancelled and I wasn't notified"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti negativi: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"

Punti negativi: "My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day."

Punti positivi: "Food, entertainment wery friendly staff"
Punti negativi: "It was to hot in the airplane"

Punti positivi: "The crew service and food"
Punti negativi: "The legroom is very limited"

"-"

"Not having 2hr delays would be great"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "Everything"

Punti positivi: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Punti negativi: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Entertainment was good"
Punti negativi: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"

Punti negativi: "Flight delayed and I missed connection"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "The food was very good and the crew were great."
Punti negativi: "Due to security concerns and having to go through security again, the flight was delayed."

Punti negativi: "Depart on time"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The crew was great. Food was good for the most part."

Punti positivi: "Good standard Lufthansa service"
Punti negativi: "Economy seats are too cramped, in comparison to the other airlines"

Punti negativi: "Voli in ritardo"

Punti positivi: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Punti negativi: "Some of the other passengers were annoying"

Punti positivi: "The crew was very friendly, and overly willing to help."
Punti negativi: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Service , timing"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti negativi: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Flight on time and excellent service."
Punti negativi: "Food was not great."

Punti positivi: "How smoothly everything ran"
Punti negativi: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."

Punti positivi: "good flight."
Punti negativi: "Ran a timy bit late but staff was all very nice."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "The staff was good to me when I became ill on the flight with a migraine."
Punti negativi: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Punti negativi: "Nothing to not like. Wish all flights would be like that."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"

Punti positivi: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Punti negativi: "Lufthansa is a big name must do something for that"

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "The seat i got was great"
Punti negativi: "There was a delay"

Punti negativi: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Punti positivi: "The crew was kind, the flight was on time and alll in all was just as expected."

Punti positivi: "."
Punti negativi: "."

Punti positivi: "On time & clean"
Punti negativi: "Can’t really say"

Punti positivi: "Food and workers were great"

Punti positivi: "Puntualità"

Punti negativi: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "Short flight"

Punti positivi: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Punti negativi: "Nothing!"

Punti positivi: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Punti negativi: "Nothing!"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti positivi: "Timely departure and pleasant staff on board"
Punti negativi: "It was cold during the flight,"

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "Nothing at all."
Punti negativi: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Punti positivi: "I liked the abundant choices for entertainment and the comfortable seating."
Punti negativi: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."

Punti positivi: "Everything was awesome best flight i had in my life."
Punti negativi: "Nothing"

Punti negativi: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."

Punti positivi: "nothing."
Punti negativi: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Punti negativi: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."

Punti positivi: "The flight attendants worked very hard Patient and courteous."
Punti negativi: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Punti negativi: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Punti negativi: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Punti positivi: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Punti negativi: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."

Punti negativi: "All good!"

Punti positivi: "I like everithing was great . Thank you ."

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti positivi: "I had double seat all to myself so that was nice."
Punti negativi: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti negativi: "Not having an opportunity to serve water because it was time to prepare for landing"

Punti negativi: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Punti negativi: "Boarding was confusing seating for a 12 hour flight was not comfortable."

Punti positivi: "Super friendly"
Punti negativi: "No entertainment"

Punti negativi: "We didnt get our kosher food so we didnt aet on this flight"

Punti positivi: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Punti negativi: "Nothing - it was a great flight"

Punti positivi: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Punti negativi: "Flight attendants were a bit stoic but did their job."

Punti positivi: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Punti negativi: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti positivi: "The plane arrived at destination ahead of schedule."
Punti negativi: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Punti positivi: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Punti negativi: "Everything"

Punti negativi: "Delayed flight after an already long flight from the states"

Punti positivi: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Punti negativi: "Nothing."

Punti positivi: "Attention during waiting time and inside cabin"
Punti negativi: "Nothing"

"I was bumped to this flight because SAS canceled the direct flight from Copenhagen then the flight was delayed for an hour because of the new Covid forms and the slow processing from the staff Flight comfort and service was good"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

"Kayak inserted a whole other stop into my itinerary and I didn't know about it until I checked in and I had Oslo written on my boarding pass instead of the layover I thought I had. How are you not going to tell me I'm going to Norway? Because of this new addition, I missed my flight to Warsaw, and now I'm stuck in Sweden for the night."

Punti positivi: "Made it"
Punti negativi: "Nothing in particular"

Punti negativi: "The food especially the second meal or snack."

Punti positivi: "The flight went by fast."
Punti negativi: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "The crew was truly kind and accommodating."
Punti negativi: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."

Punti positivi: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Punti negativi: "Super critical, the plugs are really difficult to use."

Punti positivi: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Punti positivi: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."

Punti positivi: "entertainment in the back of the front seat with great choice of movies"
Punti negativi: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"

Punti positivi: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."

Punti positivi: "Everything was bearly acceptable"
Punti negativi: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."

Punti positivi: "tutto"

Punti positivi: "Crew and food were amazing!"

Punti negativi: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Punti positivi: "Nice service"

Punti negativi: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Punti negativi: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."

Punti positivi: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Punti negativi: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Punti positivi: "Nothing"
Punti negativi: "The crew was terrible very rude and terrible customer service skills."

Punti positivi: "Smooth flight, boarding was seamless."

Punti positivi: "The entire experience was great. Smooth flight, good food and friendly crew."

Punti positivi: "Power in the seats!"
Punti negativi: "That plane was so hot!"

Punti negativi: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"

Punti positivi: "Good flight."
Punti negativi: "Nothing."

Punti positivi: "Comfortable seats and attentive crew!"
Punti negativi: "Old movies not up to date."

Punti positivi: "Cannot think of anything."
Punti negativi: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."

Punti positivi: "Seat room good. Food very good. Flight attendants excellent."
Punti negativi: "Nothing comes to mind at this time."

Punti positivi: "Comfy seats. Good good service. Great video options."
Punti negativi: "SAS staff seems sort of cold and cranky."

Punti negativi: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "The crew was incredibly friendly"
Punti negativi: "I would have appreciated a vegetarian option for the meal."

Punti positivi: "Scandinavian Airlines was good to work with in person to fix issues."
Punti negativi: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."

Punti positivi: "Punctuality"
Punti negativi: "Long connection"

Punti negativi: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Punti negativi: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Punti positivi: "Excellent meal and very friendly staff."
Punti negativi: "The cabin temperature seemed pretty warm."

Punti positivi: "Food good; nice drinks selection; no food available on demand"
Punti negativi: "Inattentive service; few entertainment options"

Punti negativi: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"

Punti positivi: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Punti negativi: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Punti positivi: "Amazing service."

Punti positivi: "I arrived alive...."
Punti negativi: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"

Punti positivi: "we didn't crash"
Punti negativi: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Punti positivi: "Quick boarding , no delay"
Punti negativi: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Punti negativi: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"

"They gave me terrible time at check in in Odessa"

"No entertainment at all but all other is good."

Punti positivi: "Il personale gentile e cordiale."

Punti negativi: "40min in the air 25 min to get to exit"

Punti negativi: "Short term for the transfer"

Punti positivi: "Nothing in particular."
Punti negativi: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."

Punti positivi: "First flight was delayed and we missed flight to Toronto"
Punti negativi: "Departure on time"

Punti positivi: "The seats were comfortable."
Punti negativi: "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"

Punti positivi: "Being on time, clean airplain"

Punti positivi: "There was in-flight entertainment. The flight was cheap."
Punti negativi: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."

Punti positivi: "All was good. Have to pay for food. Really?"
Punti negativi: "Have sandwich included in the price."

Punti positivi: "I am fine with everything"

Punti positivi: "The staff was amazing"

Punti negativi: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."

Punti negativi: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."

Punti positivi: "They asisted me with blanket to cover with"

Punti negativi: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."

Punti positivi: "The crew were very nice."
Punti negativi: "I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website."

Punti positivi: "Direct flying"
Punti negativi: "Not on time, 3 hrs delay flying in and 1hr delay coming back"

Punti positivi: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Punti negativi: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."

Punti positivi: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Punti negativi: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."

Punti negativi: "Missing Bagage, plane delayed....."

Punti positivi: "Scheduling"
Punti negativi: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Punti positivi: "Good snack"
Punti negativi: "Beverage selections are limited"

Punti positivi: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Punti negativi: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."

Punti positivi: "fast crew service"

Punti negativi: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."

Punti negativi: "the crew wasn't so nice and helpful"

Punti positivi: "It was on time and they did not loose our bags"
Punti negativi: "After boarding we sat for 10 min before take off but arrived on time so all good"

Punti positivi: "Seats were full recline and very comfortable. Nice large windows."
Punti negativi: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."

Punti negativi: "Shitty service on board"

Punti negativi: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."

Punti positivi: "All"
Punti negativi: "No free alcohol"

Punti positivi: "Plain"

Punti positivi: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Punti negativi: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"

Punti positivi: "The crew was exceptional. Really@"

Punti positivi: "Airplane was super old, no tv, food was horrible"

Punti positivi: "Ground crew did a good job rescheduling and arranging hotel"
Punti negativi: "The flight was cancelled"

Punti positivi: "I like that I flew on a modern aircraft with good amenities."
Punti negativi: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."

Punti positivi: "I like everything, except toilets."
Punti negativi: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."

Punti positivi: "The initial flight was delayed and they sent an agent to escort us quickly through the airport and ensure we didn't miss the flight."

Punti positivi: "THANKS FOR THE PRINCE POLO!"

Punti positivi: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Punti negativi: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."

Punti positivi: "The aircraft in general was newer and all the screens were working and clear."
Punti negativi: "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."

Punti positivi: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Punti negativi: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"

Punti positivi: "Nothing was good."

Punti positivi: "very good all"

Punti positivi: "Pleasant personal, great service!"

Punti positivi: "New airplains"
Punti negativi: "Strict rules about hand baggage"

Punti positivi: "The price and the fact I could take a 23 kg bag without paying extra."
Punti negativi: "The check in agent in Riga was very rude. There were two people ahead of me, and a regular line and a priority line. There was no one in the priority line. The first person was served. The woman at the priority line said, "Next," and the woman ahead of me approached, and was told it was the priority line. THERE WAS NO ONE IN THAT LINE. Having witnessed this, I did not approach when she said, "Next." She chastised me for this severely. I am hearing impaired and I was not sure what exactly she said, but it was completely inappropriate behavior. And when I have to pay for coffee, I don't expect it to be instant, and weak, and terrible."