Prenota auto a noleggio National a Cancún

Punti negativi: Total due payment was wrong, I had to pay for obligatory insurance which was more than the amount to rent the car. Improve actual total due.

Punti negativi: More transparency with actual rates. This was a very expensive rental for what it was. The final price was double the quote.

When in Mexico don’t use Kayak for car rentals

Punti positivi: Nothing

Punti negativi: Didn’t include required liability insurance that reservations direct to rental company includes. Needs very expensive insurance option at pickup

Could not get a car

Punti positivi: Nothing

Punti negativi: I showed up at the rental desk and no one was there. I called the national phone number and was given a run around about the desk and cars. Never was able to get my rental car despite having a reservation. Had to go to another company and pain 4 times as much money for a rental.

Would not rent again with National

Punti positivi: Car was clean and no issues with the vehicle.

Punti negativi: Felt absolutely ripped off when arriving for pickup. Was told that there is mandatory liability coverage required, and high pressure tactics to force us to purchase. Ended up paying over double the advertised rate for the car due to the mandatory insurance. If this insurance is mandatory is should be advertised in the total price of the car. We paid more for insurance than the car rental. Very poor customer service, would never rent with National again. Felt bait and switched.

Punti positivi: No redeeming qualities. Will not use service again

Punti negativi: Total price of rental was 8x the cost once the 'mandatory' insurance was added. this should have been disclosed up front. If the insurance is mandatory (no way out), then it should have been included in the estimate. I was forced to pay the insurance.