Hotel a Cancún

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Punti negativi: Intermitent Wifi and Cable TV, extra charges for additional person.

Punti positivi: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Punti negativi: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Punti positivi: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Punti negativi: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Punti positivi: Tutto era squisito!! Ho portato mio marito per il suo compleanno 40 °. Il servizio era perfetto tutto intorno. Le persone sono così gentili e accomodanti. Il mare era stupendo... rilassanti, perfezione tutto!!

Punti negativi: Niente!

Punti negativi: Il servizio di navetta

Punti positivi: Il personale era eccellente, molto attento e disponibile e soprattutto bilingue. Ci siamo stati a marzo e il tempo è stato ottimo, ma la spiaggia è ombreggiata abbastanza presto nel pomeriggio. Abbiamo dovuto continuare a muoversi intorno alla piscina per stare al sole. Per fortuna il villaggio non era pieno, quindi non era un problema. Non abbiamo mangiato al buffet, ma ordinata dal menu e il cibo era molto buono.

Punti positivi: Ottima spiaggia anche se fa ombra a partire dalle 3:00 alle 22:00. Il personale è cordiale. Incredibile ristorante Basilic. Le bustine di tè e caffè in camera si pagano come se fossero minibar. Bisogna pagare per usare la palestra e il centro benessere, anche se la camera in cui ho alloggiato era US$500 a notte!

Punti positivi: La posizione era ottima, A 5 minuti a piedi da Coco Bongo area ma comunque tranquillo. il servizio era perfetto, il personale era molto gentile e ha sempre chiesto se avevamo bisogno di qualcosa. La spiaggia dell'hotel è incredibile e molto comodo per andare nell'area della piscina. La camera era perfetta, pulita, confortevole

Punti negativi: Acqua e caffè in camera non dovrebbe essere con supplemento.

Punti positivi: Il servizio è perfetto

Punti positivi: Buone piscine e accesso alla spiaggia

Punti negativi: Tutto era extra, niente compreso, restrizioni di fuori cibo e bevande

Punti positivi: Mi è piaciuta molto la posizione. Il personale era meraviglioso, soprattutto la passeggiata fino bar. La colazione a buffet era eccellente.

Punti positivi: I like the facility

Punti negativi: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Punti positivi: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Punti negativi: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.

Punti positivi: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Punti negativi: Really nothing.

Punti positivi: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Punti negativi: N / A

Punti positivi: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Punti negativi: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Punti positivi: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Punti positivi: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.

Punti negativi: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.

Punti positivi: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Punti positivi: Niente

Punti negativi: Il posto era molto sporco, pericoloso e rumoroso. È stato classificato come un 4 stelle, ma merita 1 stella. Non posso credere che ho pagato per stare lì. Volevo andarmene 10 minuti dopo il nostro arrivo. Non prenotate qui!

Punti positivi: Avevo una camera fantastica e ad un ottimo prezzo. L'hotel è a poca distanza a piedi dalla maggior parte delle attrazioni turistiche. Io ci tornerei senza alcun dubbio

Punti positivi: Spiaggia," la posizione, il servizio in camera. Miguel era il migliore.

Punti positivi: Potrebbe essere un resort di diamanti

Punti negativi: Nessuno

Punti positivi: La posizione, il servizio, le attrezzature

Punti negativi: L'acqua era troppo fredda quando ha preso la doccia!

Punti positivi: La posizione non era male e a pochi passi dal movimento

Punti negativi: Insetti in camera, il personale non ci ha aiutato. Bar nella hall non era aperto. Menu non molto ampio. Niente in piscina. Siamo rimasti delusi.

Punti negativi: Got a partial ocean view and had view of side hotel and wall

Punti positivi: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!

Punti negativi: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.

Punti positivi: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.

Punti negativi: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.

Punti negativi: Gli asciugamani non sostituiti a volte

Punti positivi: Posizione, Posizione, posizione! Mi è piaciuto molto il mare, la vista, il servizio. Hugo, il barista era cordiale e ha reso il mojito troverai! Consiglierei Krystal di familiarizzazione & amici. Splendido!!!!

Punti negativi: Il rumore da discoteche

Punti positivi: La spiaggia era bellissima. Il personale delle pulizie si dava da fare ed era gentile.

Punti negativi: Abbiamo dovuto cambiare camera a causa del problema al wi-fi. Nessun aiuto. la doccia era rotta. I muri erano molto sottili.

Punti positivi: La vista era INCREDIBILE! Il personale era molto piacevole e anche avuto problemi al momento di richiedere una camera diversa.

Punti negativi: Il rumore dovuto al club accanto, ma ho fatto visita durante le vacanze di primavera quindi potrebbe essere più forte del solito.

Punti positivi: Niente una vera discarica

Punti negativi: Tutto. Esplodere questa topaia al più presto

Punti positivi: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Punti negativi: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

Punti negativi: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.

Punti positivi: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.

Punti negativi: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.

Punti positivi: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.

Punti negativi: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.

Punti positivi: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

Punti negativi: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

Punti negativi: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta

Punti positivi: Right on beach!

Punti negativi: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!