Bellissima vista a bordo piscina della spiaggia Camera confortevole con vista straordinaria della piscina e della spiaggia Il personale era molto cordiale! Ottimo cibo, se siete amanti del pesce. Se no, potreste non apprezzare le altre opzioni disponibili. Spice dovrebbe aggiungere tostadas nel loro menu della colazione!
Ottima spiaggia anche se fa ombra a partire dalle 3:00 alle 22:00. Il personale è cordiale. Incredibile ristorante Basilic. Le bustine di tè e caffè in camera si pagano come se fossero minibar. Bisogna pagare per usare la palestra e il centro benessere, anche se la camera in cui ho alloggiato era US$500 a notte!
La posizione era ottima, A 5 minuti a piedi da Coco Bongo area ma comunque tranquillo. il servizio era perfetto, il personale era molto gentile e ha sempre chiesto se avevamo bisogno di qualcosa. La spiaggia dell'hotel è incredibile e molto comodo per andare nell'area della piscina. La camera era perfetta, pulita, confortevole Acqua e caffè in camera non dovrebbe essere con supplemento.
Buone piscine e accesso alla spiaggia Tutto era extra, niente compreso, restrizioni di fuori cibo e bevande
Il servizio è perfetto
Tutto era squisito!! Ho portato mio marito per il suo compleanno 40 °. Il servizio era perfetto tutto intorno. Le persone sono così gentili e accomodanti. Il mare era stupendo... rilassanti, perfezione tutto!! Niente!
Il personale era eccellente, molto attento e disponibile e soprattutto bilingue. Ci siamo stati a marzo e il tempo è stato ottimo, ma la spiaggia è ombreggiata abbastanza presto nel pomeriggio. Abbiamo dovuto continuare a muoversi intorno alla piscina per stare al sole. Per fortuna il villaggio non era pieno, quindi non era un problema. Non abbiamo mangiato al buffet, ma ordinata dal menu e il cibo era molto buono.
The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with. Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Food was great as well as location. Great services throughout hotel. The beds were not very comfortable
Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
Nice pool and bars. Comfort rooms. Close to the beach. Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile. The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year. I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
By beach, free drinks Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.
Great service, best I've ever had I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Food was awesome Time share salesman are annoying
It was ok. Nothing special. It was too expensive for the value. Staffs were helpful. Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Ci hanno fatto sentire davvero speciali
poca animazione servizio lento anzi lentissimo
L'Hotel offre parecchi servizi. Camere spaziose, luminose e confortevoli. Buona la colazione. Struttura un po' trascurata.
Posizione - spiaggia - tea time necessità di lavori di ristrutturazione
Il personale è stato fantastico oltre durante i pasti per la colazione. L'aria condizionata si è rotta nella nostra camera e ci sono voluti oltre 6 volte per loro infine spostarci in un'altra camera..
bella posizione, direttamente sulla fantastica spiaggia di cancun, buon cibo, staff gentile. camere confortevoli e ben pulite.
La piscina e la vicinanza alla spiaggia. Rispetto ad altri tutti gli alberghi all inclusive in zona, Bel Air aveva buon cibo. Le camere erano obsolete. L'A/C non è adeguato per la camera sarà umido.
Resort eccellente. Buona vista sull'oceano
Struttura hotel moderna aperta su di un cortirle fresco e arioso. Coccolati da continui piccoli regali di benvenuto durante tutto il giorno. Raffinata cucina al ristorante messicano. Camere piccole ma ottimamente arredate. Personale gentile e mai pressante. Asciugamani bordo piscina gratuiti e sempre puliti. Posizione decentrata rispetto al centro della zona hoteliera ma cmq più vicina all'aeroporto (12km). Mare di fronte all'hotel con qualche roccia ma basta spostarsi di qualche metro in là.
scarsa attenzione al cliente: 2 giorni per ottenere attenzione sul malfunzionamento dell'aria condizionata (fondamentale a 35°C e 70% di umidità), problema non risolto
ok per una notte o due di passaggio... le camere sono decenti e la piscina sull'oceano è fantastica.... camerieri e barman ok! personale alla reception non troppo disponibile e all'ingresso non fatevi prenotare taxi.... sono pronti a fregarti x la loro commissione !!! nn è carino...
Il personale era molto cordiale e disponibile. La camera era spaziosa, il letto comodo, e incredibile vista della spiaggia. Siamo rimasti molto soddisfatti con il nostro soggiorno qui.
Buon rapporto qualità prezzo. Buon ristorante. Piscine di vario tipo. Staff efficente. La mancanza di un ascensore
La camera e la vista era fantastica. Grande spazio, grande zona salotto e un ottimo balcone. Area spiaggia e il bar/ristorante ottimo. Ha chiesto sveglia alle 3:00 3 volte. Non siamo riusciti ad avere una chiamata di sveglia. Buona cosa abbiamo impostato le nostre sveglie telefonica.
Buona posizione sull'acqua, vicino a negozi e ristoranti. Nessun fattorino addetto ai bagagli, camera non pulita. Il bagno era molto vecchio.
Splendida posizione! Terrazza incantevole ristorante in spiaggia! I servizi di pulizie era molto scadente! La camera puzzava e il personale non gestiva la normale giornata di pulizia del giorno molto efficientemente!
La posizione sul fronte spiaggia Il cibo era orribile. Non ne valeva proprio la pena con formula "tutto compreso"
L'hotel è stato completamente rinnovato di recente e tutte le camere sono nuove. La colazione è buona e sicura, nonché le cene. Vorrei che avessero migliori materassi ma comunque un ottimo hotel, in una posizione ottima, e un prezzo eccellente.
Questo hotel è davvero incredibile! Il personale è molto disponibile, la camera mozzafiato. Avevamo una suite enorme con un balcone aperto e con vista mare!!! I drinks non erano niente di speciale, ma il cibo era delizioso.
Hotel non pulito, prenota un altro albergo
Un luogo pulito e sicuro con personale gentile e disponibile . La posizione è buona. Facile accesso alla vita notturna sulla spiaggia.
Assolutamente centrale rispetto ai locali per la cena e per la serata. Sul mare, bellissima spiaggia attrezzata e comodo per lo shopping con 10 minuti di taxi. Nessuno.
La vista era INCREDIBILE! Il personale era molto piacevole e anche avuto problemi al momento di richiedere una camera diversa. Il rumore dovuto al club accanto, ma ho fatto visita durante le vacanze di primavera quindi potrebbe essere più forte del solito.
mi hano preso carta di credito al arivo e senza dire niente hano tenuto 300 euro per 16 giorni come garanzia,non si fa cosi secondo me..
Lo staff, l'ocean view, la posizione centrale la musica troppo alta
posizione, colazione buffet lavori di modernizzazione piscine,bar esterno e nuova palazzina non segnalati quindi servizi non fruibili e basso comfort.Impianto di climatizzazione nelle camere inefficiente. Colazione inclusa nella tariffa non fruibile, nemmeno in parte prima, delle ore 6.30.
Niente una vera discarica Tutto. Esplodere questa topaia al più presto
La posizione sul mare L'odore di chiuso della stanza, forse dovuto alla posizione sul mare ed all'umidità proveniente dal mare.
La posizione ottima ed uno standard adatto a quanto proposto via internet
la posizione è perfetta per chi ama le discoteche. la camera è esteticamente piacevole, anche se la doccia è scomoda perchè non si chiudeva bene. cattiva insonorizzazione, scarsa manutenzione (diversi elementi difettosi come maniglie, interruttori etc), personale poco reattivo (servivano 2 o 3 telefonate per far prelevare il sacco per la lavanderia
Il personale era buono il manager Ava di lady era molto buono Hanno bisogno di includere Internet
Il personale era eccellente! Erano tutti molto professionale, gentile e cortese. La nostra camera era molto pulita, il cibo era gustoso. Ho odiato il fatto che Internet è di $17 U. S. Dollari per 24 ore! La camera doveva essere gratis! Tutti dovunque volevamo/chiesto consigli.
Potevo sentire tutto quello che succedeva nella camera accanto. Le camere avevano un odore molto forte odore di profumo. La donna al front desk era scortese. Non il miglior servizio clienti ma, ok per il prezzo.
buffet buono purche' abbia soggiornato una notte si possono notare nella struttura alcune carenze come odore di muffa nei corridoi porte un po' spartane,poltrone nella zona bar non proprio al top (tappezzeria sporca); l'aria condizionata in camera non funzionante
La pulizia accurata di tuttol l'hotel, la posizione per andare al mare, l'alimentazione di qualità, varietà e quantità. la perdita del diritto a un pranzo in quanto il check-in è alle ore 16.00 e il check-out è alle ore 12.00.
Pulizia, efficienza, cortesia e ottimo rapporto qualità prezzo.
Animacion La zona hotelera di Cancun è concepita per gli statunitensi (shopping malls, catene di fast food e steak house americane, aria condizionata sempre gelida negli alberghi, come in questo). Sconsiglio l'albergo perché, come gli altri di questa zona, è zero natura, cemento piscina - cemento spiaggia. Playa del Carmen è molto più adatta ai gusti euriopei. Al buffet scelta del cibo molto limitata, al ristorante italiano dell'albergo all-inclusive (l'unico per mangiare a la carte) ci volevano impedire di mangiare primo + carne perché dicevano che era troppo!!! 'i piatti andrebbero divisi, perché sono grandi' (!!), poi invece erano porzioni normalissime, se non piccole. Insomma una delusione.
Only the beach the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold
All inclusive, good variety of food. Best choice for families with kids. On the right side of hotel is very noisy electricity station. No minibar in the rooms
It's a great all inclusive resort for the whole family, they have activities for everyone. The food is far from great, in all the restaurants is like generic and standard, and the Japanese restaurant is the worst i've ever had.
Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi. Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.
L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione
The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
newly remodeled but lack of detail finish.nice pool and beach lagoon side facing busy and noisy traffic and poor window noise abatement.When I requested to switch to ocean side,Ms.Fernades,front desk staff, showed no consideration to my issue and insisted a rate increase of 35% to switch.Why would I pay extra if I am already paying top dollar for this over rated hotel and extremely insensible to customer needs.
Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
the rooms had a crisp clean feel. the phone service was good and the beaches were clean when we arrived we were called by guest services to say they had a welcome basket. turned out to be a sales pitch.
Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great No airport transfer was a disappointment, But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable. The room we had (a cheap rate $105) needed updating as it hadn`t been refurbished since the hotle was built I should think! Tiny oldfashioned bathroom and strange stone/concrete floor in the bedroom. Aircon was of the older type although it worked fine.
The beach front The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
The staff was very helpful, even though I had problems expressing what I wanted. Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
overall ambiance,friendly staff, great location. None
I got descriminated
The view and size of the room was very nice. The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Service was really good
I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
the rrom was nice the gym is not good
Personnel was very warm and willing to help to the customers of the hotel. Especially the Reception Personnel was very helpful as ever. Room was gettin cleaned regularly and I felt the safety in the staying period. I thank the Hotel Margaritas for every thing.
Bedrooms nice size, clean spotless and excellent service
I appreciated the free internet, the courtyard and pool, the proximity to the bus station, restaurants, mercado and various shops. Because of its location, there are traffic noises at night, but with the air conditioner on, these were a minimal disturbance. The windows were also well insulated and helped with the noise.
The bar and lobby area were very nice. The food was pretty good, and it seemed to be in the heart of the city. It was a decent place to stay to unwind after our stay at a resort. The bathroom was kind of shoddy, and the toilet didn't work especially well. It was on a busy street, and right across the street from a very very loud night club. It was hard to get very much sleep with the music blaring all night long.
Location is 20 mins drive to cancun airport and very close to downtown. Room is clean. Internet speed is decent. Close to ADO bus station and collectivos. Good buffet breakfast although not free but decent price. Checkout time is until 1PM. No exhaust fan or window for restroom. Expensive to take cabs from here, I guess they have a tie-up with some cabs. Best to walk a block down and take cheaper taxi.
Ogni camera è pulita mi piace dimensioni delle camere da letto bella vista la zona piscina Due entrata principale diversa dover camminare un sacco layout dell'hotel
Vicino a un centro commerciale. Era possibile raggiungere a piedi un centro commerciale turistico Il cibo è ok ma ci vuole troppo tempo. a volte si impiegano più di 40 minuti di attesa dopo l'ordinazione.
My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice. Good was decent. Wish they had more resturants to choose from
Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink. The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Some of the staff and the location were good I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything. This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location. Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.
My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese). While there were always options for food, the windows for certain things to be open were relatively small. For example, if you wanted a sandwich, the place didn't open until 4:00.
Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
A variety of foods were offered. The Marco Polo restaurant was excellent. We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive. The wifi service was poor. While other hotels picked up on the beach the wifi at this hotel didn't even pick up in the rooms. It was a bit pricey for very spotty service.
Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again. The patrons and staff, young and old, were friendly and made for an overall enjoyable experience. The biggest issue this this hotel was the poor internet service. You pay $37USD per device for 3 days and we had issues staying connected to it anywhere but in the lobby. When we complained, the manager told us there wasn't anything they could do but complain to the company. The food options were extremely limited, but the food they had was ok. The minibar in the rooms was also very limited. There were just a few beers, a few sodas and 3-4 bottles of water. More options or bars that were open later would have been helpful. The location on the beach was also not as nice as other places I've been. The water was very rough and the beach wasn't as nice as other locations I've been to in Cancun.
Staff stood out the most as tolerant helpful and nice. Loads of food and drink. All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.