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Il personale di questo hotel è ciò che realmente rende questo il posto in cui soggiornare a Cancun. Tutti quelli che abbiamo incontrato erano tutti così incredibile, cordiale, tendeva ad eventuali problemi che è venuto molto velocemente e non mi faceva sentire come un disturbo. Le strutture erano eccezionali e la loro spiaggia era mozzafiato. Assicuratevi di controllare Luis al bar della spiaggia per un hamburger!
Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi. Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.
L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
The resort was beautiful, very well maintained, clean inside and out. No not a thing.
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
The pools and beach. The room was beautiful but could have been cleaner. The fact that you had to reserve 4 out of the 5 restaurants 2 days in advance and wait in line for 30 to 60 minutes daily to be able to eat in those restaurants. No other hotels that we have previously stayed at in Cancun you had to do that.
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Our room was excellent, but the other traveling companions had problems. A pipe burst in 1 room and soaked their belongings. A 3rd room had 2 single beds pushed together on wheels to make a double bed and the bed kept coming apart. The beach was great! The food was somewhat bland and we could never book a reservation for the steakhouse. It could only be made 2 days in advance and we tried for 3 days at 8:00 AM (when desk opened) to book it 2 days in advance and was always told that it was fully booked.
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All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Overall found all aspects of the hotel above standard, however morning coffee in the lobby would be a very nice feature, especially early morning while the husbands are waiting for their spouses to get ready.
Everything was so clean and everyone was so friendly. Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
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Bellissima vista a bordo piscina della spiaggia Camera confortevole con vista straordinaria della piscina e della spiaggia Il personale era molto cordiale! Ottimo cibo, se siete amanti del pesce. Se no, potreste non apprezzare le altre opzioni disponibili. Spice dovrebbe aggiungere tostadas nel loro menu della colazione!
The entertainment staff, food Beach had rocks
Best location and great property!!!! Two jacuzzi was waste. One outside balcony and one inside by bed .
Everything. The rooms were great! very clean! the food was really good and more importantly the service was fantastic. excellent staff. Will definitely be back.
The view was great. Reservations for the specialty restaurants were impossible if you wanted to see the sights outside of the resort. Because we went on excursions , we were only able to get into two of the specialty restaurants.
There was a lot of options majority of people spoke English Very unsanitary I personally don't eat pork and they use the same fryers same thongs same plastic gloves. I'm allergic to milk at the Japanese resturant the desert had a mango cream as the wait staff 5 times does it consist milk the answer was no, lied
Greeted me with a cocktail at checkin. Everyone was so friendly. Best trip ever!! No complaints
The hotel director... Allba We booked this for arrival on jan 5, 2016. Someone had booked it for arrival on jan 5 2015. Hotel was completely booked,. Waited two hrs for a dirty room. Next day put us in upgraded room and alba...hotel director tried to make amends.
The room was very nice and great view So we seen about 3 roaches in our room and the food is not good with the exception of ' The steak house' which is the best one of them all. NO NIGHT LIFE!..I mean someone even complained about our music playing in our room which wasn't even loud..
Ottima spiaggia anche se fa ombra a partire dalle 3:00 alle 22:00. Il personale è cordiale. Incredibile ristorante Basilic. Le bustine di tè e caffè in camera si pagano come se fossero minibar. Bisogna pagare per usare la palestra e il centro benessere, anche se la camera in cui ho alloggiato era US$500 a notte!
La posizione era ottima, A 5 minuti a piedi da Coco Bongo area ma comunque tranquillo. il servizio era perfetto, il personale era molto gentile e ha sempre chiesto se avevamo bisogno di qualcosa. La spiaggia dell'hotel è incredibile e molto comodo per andare nell'area della piscina. La camera era perfetta, pulita, confortevole Acqua e caffè in camera non dovrebbe essere con supplemento.
Buone piscine e accesso alla spiaggia Tutto era extra, niente compreso, restrizioni di fuori cibo e bevande
Il servizio è perfetto
Il personale era eccellente, molto attento e disponibile e soprattutto bilingue. Ci siamo stati a marzo e il tempo è stato ottimo, ma la spiaggia è ombreggiata abbastanza presto nel pomeriggio. Abbiamo dovuto continuare a muoversi intorno alla piscina per stare al sole. Per fortuna il villaggio non era pieno, quindi non era un problema. Non abbiamo mangiato al buffet, ma ordinata dal menu e il cibo era molto buono.
Tutto era squisito!! Ho portato mio marito per il suo compleanno 40 °. Il servizio era perfetto tutto intorno. Le persone sono così gentili e accomodanti. Il mare era stupendo... rilassanti, perfezione tutto!! Niente!
Questo posto è incredibile. Ci siamo sentiti come dei re una volta che siamo arrivati. Le attrezzature sono di prim'ordine. Hotel bellissimo, con viste mozzafiato da tutte le camere. Il cibo era delizioso. Il personale era cordiale. Il personale di intrattenimento era eccezionale. Altamente raccomandato. Vorrei scegliere questo hotel ogni volta che mi trovo a Cancun. C'erano alcune formiche nella nostra camera, ma che probabilmente è normale per la maggior parte dei luoghi in Messico. Il cercare di rimanere al di sopra di esso. La connessione Wifi era incredibilmente lento se non inesistente. Provate a trovare un piano internazionale di dati che non vite sulle tariffe.
Le strutture erano belle. Terribile esperienza nel complesso. Incrinato il mio dente sul cibo del servizio in camera e nessuno sembrava interessarsi. Tutto Il viaggio è stato un incubo.
Moderno, pulito, e un ottimo servizio. Siamo andati in ottobre e non era troppo affollato. Procedura di check-in e costringono a una presentazione di vendita.
L'hotel era molto bello. Tutto era molto pulito. Avevano eccellente servizio clienti. È in grado di prevedere le esigenze ed erano Johnny sul posto. Il personale era super cordiale e molto felice. Niente a che non piace.
Il cibo è ottimo. Il personale è fantastico. Ottimo servizio. Niente!
Mi è piaciuto molto questo hotel. Molto cordiale il personale fantastico. Lo consiglio vivamente!
Presentazione di vendite club vacanze.
Miglior hotel in cui sia mai stato. Servizio di prima classe. Lo consigliamo a tutti. Tutto era perfetto
Mi è piaciuto tutto, come vicino all'aeroporto, il personale, la colazione a buffet è organizzato in modo accogliente con un sacco di varietà, deliziosi ristoranti tra cui scegliere ogni sera, la splendida piscina a sfioro
Mi è piaciuto molto l'Hotel e i giardini. Spiaggia, era perfetta. Il servizio è di prima classe superiore e attento a tutte le esigenze. Ha avuto un problema con la nostra camera ed era gestito in pochi minuti. Il cibo è buono e o eccezionale. Sono stato qui per un alleggerimento con un grande gruppo e un sacco di divertimento, con un non preoccupatevi del mondo.
Un luogo pulito e sicuro con personale gentile e disponibile . La posizione è buona. Facile accesso alla vita notturna sulla spiaggia.
Assolutamente centrale rispetto ai locali per la cena e per la serata. Sul mare, bellissima spiaggia attrezzata e comodo per lo shopping con 10 minuti di taxi. Nessuno.
Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag. The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
albergo bellissimo e pulito. Bellissima la vista seul mare dalla camera e la jacuzzi con vista oceano caraibico è perfetta i servizi aggiuntivi sono molto costosi rispetto agli standard del paese
tutto molto bene,staff,infrastutture,ristoranti (solo il buffett è un po monotono ma gli altri ristoranti molto buoni),posizione,piscine (ottima quella la seconda con i letti a bordo piscina) e il miglior cambio euro pesos di tutto lo yucatan
Ottimo confort e posizione Non mi sono trovato bene in generale con il personale della reception, poco preciso.
This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
The beaches and the view were beautiful The variety and quality of food was lacking. Waiters were pushy for tips
Most of th staff was quite friendly. Liked that smoking was not allowed, Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.
I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =) We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
Friendly staff and clean The wifi service was poor
Food was just OK
The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again! The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers! The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good. Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
Buon punto di partenza. Vi vengono a prendere dall'aeroporto. La colazione è ok...
Hotel pulito, sembra sia stato costruito recentemente o aggiornato. La camera era pulita e confortevole. Il parcheggio in garage è molto piccolo. Attenzione, ho dovuto faticare un po' per far uscire l'auto a noleggio fuori di lì : -\
Potevo sentire tutto quello che succedeva nella camera accanto. Le camere avevano un odore molto forte odore di profumo. La donna al front desk era scortese. Non il miglior servizio clienti ma, ok per il prezzo.
Il personale era eccellente! Erano tutti molto professionale, gentile e cortese. La nostra camera era molto pulita, il cibo era gustoso. Ho odiato il fatto che Internet è di $17 U. S. Dollari per 24 ore! La camera doveva essere gratis! Tutti dovunque volevamo/chiesto consigli.
Il personale era buono il manager Ava di lady era molto buono Hanno bisogno di includere Internet
beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax. Someone stoled money from my backpack in my room and my room had a problem with water, where the water flow through the floor. Maybe I didnt had look but, this was my experience
Nice pool and quick access to the beach. Limited and tight parking spaces.
We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money. Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.
Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great restaurant on beach was overpriced even tho it was good
- Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine. - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice. It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
Nothing The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel. Nothing was unlikable even the design is much better than the pictures.
Amazing Service! They were so kind and respectful.
The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best. The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
Pool tabe and bar in the lobby. Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.