Hotel a Cancún

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: Tutto era fantastico! Tutto il personale era fantastico, tranne il ragazzo che ha fatto il check-in. I ristoranti sono fantastici e il servizio eccellente! I fattorini sono super fantastici e molto cordiali. Il servizio in camera era ottimo e molto gentile.

Punti negativi: Il check-in è stato orribile! Dopo 8 ore di viaggio e avere un giovane che sembrava molto irritabile e non sembrava che gli piaceva molto il suo lavoro, era un po 'frustrante. Non abbiamo ricevuto nulla di saggio o di conversazione su cose da fare o qualsiasi informazione sul resort. Non ci sono carte asciugamani, mappe, carta agenda, niente!! Solo una chiave della camera. Il check-out è stato buono. Grazie al cielo era una persona diversa. Non c'è davvero nessuna attività di notte, però.

Punti positivi: Amo il personale di intrattenimento Il Manager di cibi e bevande era incredibile! Super pulito resort Le docce con l'idromassaggio!

Punti positivi: Location and some services.

Punti negativi: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.

Punti positivi: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Punti negativi: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Punti negativi: Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.

Punti positivi: tutto molto bene,staff,infrastutture,ristoranti (solo il buffett è un po monotono ma gli altri ristoranti molto buoni),posizione,piscine (ottima quella la seconda con i letti a bordo piscina) e il miglior cambio euro pesos di tutto lo yucatan

Punti positivi: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.

Punti negativi: While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.

Punti positivi: albergo bellissimo e pulito. Bellissima la vista seul mare dalla camera e la jacuzzi con vista oceano caraibico è perfetta

Punti negativi: i servizi aggiuntivi sono molto costosi rispetto agli standard del paese

Punti positivi: location is excellent. Paradise.

Punti positivi: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.

Punti negativi: I didn't like that my booking hadn't gone through and the price was different than advertised.

Punti positivi: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.

Punti negativi: nothing.

Punti positivi: Ottimo confort e posizione

Punti negativi: Non mi sono trovato bene in generale con il personale della reception, poco preciso.

Punti positivi: Un posto bellissimo e ottimi servizi!

Punti negativi: L'unica cosa negativa è che abbiamo aspettato quasi 3 ore per preparare la nostra camera.

Punti positivi: Tutto il personale era gentile.

Punti negativi: Il cibo. Nessun sapore. Gli ascensori ma si rompevano continuamente. L'intera struttura necessita di aggiornato.

Punti positivi: the ocean view from the room was beautiful .

Punti negativi: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Punti positivi: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Punti negativi: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Punti positivi: We like the food....it was amazing!!! Lots to chose from.

Punti negativi: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...

Punti positivi: Only the beach

Punti negativi: the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold

Punti positivi: All inclusive, good variety of food. Best choice for families with kids.

Punti negativi: On the right side of hotel is very noisy electricity station. No minibar in the rooms

Punti positivi: It's a great all inclusive resort for the whole family, they have activities for everyone.

Punti negativi: The food is far from great, in all the restaurants is like generic and standard, and the Japanese restaurant is the worst i've ever had.

Punti negativi: Vorrei che l'hotel potesse ospitare il nostro gruppo di amici e essere tutti insieme, perché gli ascensori erano un po' lenti

Punti positivi: Bellissimo villaggio turistico molto elegante. Il cibo è il migliore, viene preparato in modo elegante. Il personale è il più gentile e attento che abbia mai incontrato. Spiagge e piscina bellissime. Uno dei miei posti preferiti su questo pianeta

Punti positivi: Questo posto offrirebbe buon rapporto qualità/prezzo con un personale da tre stelle, ma il rumoroso night club accanto ha rovinato tutto.

Punti negativi: Questo posto offrirebbe buon rapporto qualità/prezzo con un personale da tre stelle, ma il rumoroso night club accanto ha rovinato tutto.

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: I giardini sono belli, anche se sembrano un po' vecchi. Il personale era fantastico, ognuno di loro La spa era fantastica.

Punti negativi: Il cibo era cattivo. Ho continuato a cercare di dare a questo posto una 2° e 3° possibilità per vedere se c'era qualcosa di buono. Ma sono rimasto costantemente deluso. Era commestibile, ma tutt'altro che buono. Il problema è quando abbiamo preso un taco dall'aeroporto ed era molto meglio di tutto il cibo che abbiamo mangiato in quest'albergo. La camera era un po' sporca, la doccia perdeva, la porta di vetro della doccia aveva un graffio con il nome di qualcuno inciso.

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: The perfect hotel - paradise.

Punti negativi: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Punti positivi: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Punti negativi: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Punti positivi: The pools are amazing, the grounds well kept and the staff are all friendly.

Punti negativi: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Punti positivi: Everything was excellent and the staff was excellent as well

Punti positivi: Tutto compreso

Punti negativi: Ho chiamato l'hotel 2 mesi prima dell'arrivo per assicurarsi che la politica in materia di età per i bambini e mi hanno dato delle informazioni SBAGLIATE. Hanno detto che la politica per i bambini ha fino a 18 anni. Ma la receptionist ha detto che ho dovuto pagare un extra per un bambino di 14 anni. Ho inviato un'e-mail al responsabile e non mi ha mai dato alcuna risposta e mi aspetto ancora. Inoltre, Getaroom.com offre sul suo sito web la prenotazione con 17 anni bambini politica. Così confuso e deluso.

Punti positivi: Club per bambini flessibile, pranzo a La Bamba, la spiaggia, la caffetteria. Bella spiaggia, bella piscina per bambini. Bella fuga dove si può solo fare i pigri e uscire.

Punti positivi: Il cibo era buono

Punti negativi: Il posto sembrava molto anni '70

Punti positivi: A pochi passi dall'oceano, enormi piscine, pulite, vicino ai mezzi pubblici. In grado di visitare gli hotel gemellati (oasi)

Punti negativi: Il cibo era orribile, due piccoli ascensori per un hotel enorme, per molti bambini, il team di animazione succhia, non c'è molto da fare se il tempo non permette l'uso della piscina e della spiaggia, e le vendite di persone attraverso l'hotel cercando di farti comprare FASTIDIOSO!

Punti positivi: Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Punti negativi: Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

Punti positivi: The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent.

Punti negativi: The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.

Punti negativi: When I took a shower the water was yellow, and the staff didn't care.

Punti negativi: Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!

Punti positivi: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show.

Punti negativi: Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.

Punti positivi: Il check-in più orribile.

Punti negativi: Processo di check-in

Punti positivi: Posizione

Punti negativi: Le camere e gli asciugamani erano sporchi

Punti positivi: La piccola camera era pulita, è ottimo

Punti negativi: La posizione

Punti positivi: Molto facile da raggiungere, parcheggio con parcheggiatore a basso costo, un buon punto di accesso al Centro di Cancun. Non è un hotel sulla spiaggia.

Punti positivi: Amiamo l'Omni! Il servizio è ottimo e il cibo è sempre delizioso!!

Punti negativi: Niente! Tutto era perfetto!

Punti positivi: Il receptionsit LULU era fantastico, il nostro primo punto di contatto in hotel. Tutti erano così pronti ad aiutare in qualsiasi momento. Robert e l'alonzo della sezione ristorante a buffet erano eccezionali. Ha reso la nostra esperienza così piacevole. La mia famiglia è molto felice di tutto.

Punti negativi: Il cibo era OK

Punti positivi: Questo è un ottimo resort familiare. Il personale è ottimo, bellissima spiaggia e una vasta selezione di cibo squisito. Consiglio vivamente questo villaggio!

Punti positivi: L'Omni Cancun Resort è uno dei posti più belli in cui sia mai stato. Il personale era molto disponibile e attento. Il nostro barman Orlando è stato il migliore e molto divertente. Fedrico, Miguel e Victor ci hanno anche curati molto nei ristoranti e nel bar. Il resort offre tutti i tipi di eventi interattivi che hanno reso il soggiorno ancora migliore. Tra gli spettacoli dal vivo con cena, le escursioni e gli eventi quotidiani presso le piscine del resort c'era sempre qualcosa per tenerci intrattenuti.

Punti positivi: Le spiagge e la vista erano bellissime.

Punti negativi: La varietà e la qualità del cibo era scadente. I camerieri erano invadenti con i loro suggerimenti.

Punti positivi: Il personale cordiale e pulito

Punti negativi: Il servizio wi-fi era scadente

Punti positivi: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!

Punti negativi: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.

Punti positivi: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach. I do recommend this place, you will have a nice relaxing time, glad that they welcome families.

Punti negativi: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic. Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.

Punti positivi: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food). Two swimming pool with lot of space for everyone. Really recommend the hotel

Punti positivi: Most of th staff was quite friendly. Liked that smoking was not allowed,

Punti negativi: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.

Punti positivi: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =)

Punti negativi: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.

Punti positivi: buffet

Punti negativi: wifi too poor

Punti positivi: Not over crowded. Close to airport.

Punti negativi: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.

Punti positivi: La vista è davvero bella e tutti i divani della piscina sono belli e puliti.

Punti negativi: Il cibo qui non è buono come ci aspettavamo. Non c'era molta scelta e non c'erano frutti di mare.

Punti positivi: La vacanza perfetta, l'hotel più bello con il miglior prezzo, il personale disponibile, la vista stupefacente dalle camere e, la spiaggia pulita con sabbia bianca e l'oceano azzurro colore.

Punti positivi: Il prezzo era l'unica cosa interessante di questo posto.

Punti negativi: La piscina era piena di rifiuti, il servizio era molto lento, le finestre erano di scarsa qualità (tutte le sere erano piene di rumore) e la metà dell'edificio era in fase di costruzione. Non è molto accogliente per una vacanza rilassante.

Punti positivi: La spiaggia e la piscina erano bellissime. Siamo stati solo una notte con partenza molto presto per l'aeroporto. Non ho potuto effettuare il check-in presto. Ci viene detto di tornare su 3pm. La camera non era pronta fino alle 4:15. Intrappolato con il nostro trasporto nella zona piscina. A Son è stato detto che la palestra costava molto di più da usare.

Punti positivi: Il resort e il personale era incredibile. Camere pulite.

Punti negativi: Niente

Punti positivi: La camera è pulita e spaziosa e si trova proprio accanto alla spiaggia. Il personale è cordiale, ma alcuni membri del personale non parlano inglese molto bene.

Punti negativi: Wifi debole e lento durante tutto il soggiorno e nella maggior parte delle parti dell'hotel.

Punti positivi: Esperienza molto buona. Molto pulite e confortevoli attrezzature. Nessuna lamentela. Mi piacerebbe molto tornarci.

Punti positivi: Ottima posizione, non troppo affollato, personale gentile, incredibile, soggiorno confortevole

Punti negativi: L'arredamento delle camere potrebbe essere migliorato

Punti positivi: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.

Punti negativi: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.

Punti positivi: in general everything was ok with the hotel

Punti negativi: I did paid an extra $184 us dollars for my 16 yr old kid. they called a kid under 10 years old

Punti negativi: Gli asciugamani non sostituiti a volte

Punti negativi: L'hotel è vecchio, la doccia era rotta. Ho pagato per due letti e me ne hanno dato solo uno, non avevano un'altra camera.

Punti positivi: Posizione, Posizione, posizione! Mi è piaciuto molto il mare, la vista, il servizio. Hugo, il barista era cordiale e ha reso il mojito troverai! Consiglierei Krystal di familiarizzazione & amici. Splendido!!!!

Punti negativi: La doccia non funziona. Lo specchio è sporco, il porta-tessuto ha ruggine e non è sicuro se taglia la pelle, il resort deve anche lavorare sui suoi mobili perché la posizione è ottima, ma i mobili sono vecchi. Il corridoio deve avere la moquette, quindi ogni volta che gli altri ospiti dormono non li disturberebbero quando qualcuno cammina dal corridoio, specialmente i bambini che corrono e giocano intorno.

Punti negativi: Il rumore da discoteche

Punti positivi: La spiaggia era bellissima. Il personale delle pulizie si dava da fare ed era gentile.

Punti negativi: Abbiamo dovuto cambiare camera a causa del problema al wi-fi. Nessun aiuto. la doccia era rotta. I muri erano molto sottili.

Punti positivi: Ci è piaciuta molto la spiaggia del Krystal. La vista sulla spiaggia era assolutamente incredibile. Ogni pomeriggio io e il mio amico ci metteremmo sulla spiaggia e ogni giorno c'erano degli uomini con deliziose bevande di cocco che li venderebbero a noi a prezzi molto buoni. Ci è piaciuto molto. Anche le piscine erano ben progettate e perfette con vista sulla spiaggia.

Punti negativi: Non ci è piaciuto il personale che era estremamente maleducato al telefono e ha affermato che io e il mio amico eravamo bugiardi. Hanno chiamato la camera affermando che io e il mio amico eravamo ragazze casuali che i nostri amici avevano preso la loro stanza, quando in realtà siamo tutti amici e avevamo programmato il viaggio insieme. Non avevano bisogno di minacciare di buttarci fuori. Io e la mia amica abbiamo avuto delle braccialetti da indossare presso il resort. Tutto ciò è stato completamente invogliato.

Punti positivi: La vista era INCREDIBILE! Il personale era molto piacevole e anche avuto problemi al momento di richiedere una camera diversa.

Punti negativi: Il rumore dovuto al club accanto, ma ho fatto visita durante le vacanze di primavera quindi potrebbe essere più forte del solito.

Punti positivi: Niente una vera discarica

Punti negativi: Tutto. Esplodere questa topaia al più presto

Punti positivi: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Punti negativi: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

Punti positivi: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

Punti negativi: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

Punti negativi: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta

Punti positivi: Right on beach!

Punti negativi: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!

Punti positivi: The view from my room and the friendliness of everyone who works there.

Punti negativi: The room I was in smelled like it had a mildew problem (#1453). Stinky!!

Punti positivi: la posizione è perfetta per chi ama le discoteche. la camera è esteticamente piacevole, anche se la doccia è scomoda perchè non si chiudeva bene.

Punti negativi: cattiva insonorizzazione, scarsa manutenzione (diversi elementi difettosi come maniglie, interruttori etc), personale poco reattivo (servivano 2 o 3 telefonate per far prelevare il sacco per la lavanderia

Punti positivi: La posizione ottima ed uno standard adatto a quanto proposto via internet

Punti positivi: very nice beach and sea,mae be the best, good conditions for rest,polite officers

Punti negativi: no, everything is OK

Punti positivi: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.

Punti negativi: The staff are usually helpful but simply unprofessional (excluding the waiters) and seem constantly unconfident, especially at the reception. Also, there seems to be a lot of construction taking place on the front of the hotel that you can see from the elevators, which takes just a little bit from the experience.

Punti positivi: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants

Punti negativi: Not possible to adjust temperature of air conditioning, either on or off. Construction work ongoing in an area of the hotel - not very pleasant

Punti positivi: La posizione sul mare

Punti negativi: L'odore di chiuso della stanza, forse dovuto alla posizione sul mare ed all'umidità proveniente dal mare.

Punti negativi: Room was not clean, wet. Windows were not sealing. Bathroom was small

Punti positivi: Lo staff, l'ocean view, la posizione centrale

Punti negativi: la musica troppo alta

Punti negativi: mi hano preso carta di credito al arivo e senza dire niente hano tenuto 300 euro per 16 giorni come garanzia,non si fa cosi secondo me..

Punti positivi: The food was good

Punti negativi: The hotel is located beside a night club and it is impossible to sleep, when we requested to change room, the service was very slow and bad. Also, if we did not give tip, the service was bad. At the end, they wanted to charge us breakfast separately when our reservation was with breakfast included.

Punti positivi: posizione, colazione buffet

Punti negativi: lavori di modernizzazione piscine,bar esterno e nuova palazzina non segnalati quindi servizi non fruibili e basso comfort.Impianto di climatizzazione nelle camere inefficiente. Colazione inclusa nella tariffa non fruibile, nemmeno in parte prima, delle ore 6.30.

Punti positivi: Accogliente soggiorno tutto incluso, servizio in camera 24 ore su 24

Punti negativi: Il fatto che ci è stato detto che avremmo avuto la vista sull'oceano garantita... ci hanno caricato il 30% di spese extra per i servizi dei punti del resort

Punti positivi: Il cibo, il centro benessere e la piscina

Punti positivi: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Punti negativi: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Punti positivi: Fantastic staff!! Great food and lots of entertainment...

Punti negativi: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Punti positivi: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Punti negativi: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Punti positivi: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Punti negativi: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Punti positivi: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Punti negativi: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Punti positivi: Il cibo non era male. Il ristorante francese era molto buono. La loro zuppa di cipolle era super.

Punti negativi: Per un villaggio turistico che pubblicizza che le mance e le tasse sono incluse nel prezzo, il personale sembra volerti servire solo se sanno che gli darai la mancia. Il personale della reception era molto scortese. Non si sono scusati più di tanto quando ci siamo lamentati dei pericolosi fumi dovuti alla vernice che entravano dalla camera inferiore. Mia moglie aveva le vertigini ed è quasi svenuta dopo alcuni secondi nella stanza. Il personale della reception aveva un'espressione molto infastidita e ha risposto "quindi cosa volete che facciamo?"

Punti positivi: Non ci è piaciuto molto ma cerchiamo di fare il meglio perché già ci siamo

Punti positivi: Prezzo Oceanfront Pulito All-inclusive (bibite e alcolici) Gentile

Punti negativi: Niente

Punti positivi: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.

Punti negativi: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.

Punti positivi: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.

Punti negativi: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.

Punti positivi: Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.

Punti negativi: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.

Punti positivi: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best

Punti negativi: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.

Punti positivi: + Location + Beach

Punti negativi: - Slow in check in process (and lobby witout AC, its a sauna) - Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember. - Facilities are old and require a big maintainance and or refubrish - Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna. - Pools were always overcrowded, not a place you want to be and/or relax - Slow service in bars. - Room service is available but with a extra charge. - Minibar with little options, two beers and water. - Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.

Punti positivi: My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.

Punti negativi: I'll agree with some other guests that the beds were pretty firm (not a real problem for me) but the pillows could have been a bit softer for my taste. Would have been nice to have an outside light on the balcony to read at night but perhaps it's an energy-conservation measure.

Punti negativi: crowded and fool of noise specially at night

Punti positivi: The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.

Punti negativi: The location was a bit distanced from the "party zone".

Punti positivi: mi sono trovato stupendamente in questa struttura, penso che mandero' in futuro altri clienti, sono agente viaggio, saluti giorgio

Punti positivi: The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.

Punti negativi: There were a few too many unruly children. The (music and DJ) sound really echoed throughout the resort.

Punti positivi: Beach front & the staff was kind and courteous.

Punti negativi: The beds were very uncomfortable! There was not enough U.S. TV channels to watch.

Punti positivi: Best beach at Cancun -- very clean, very large, good facilities.

Punti negativi: food not very good. Only in restourants quality of food was good enought (restorants avaible only in the evening).

Punti positivi: I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija

Punti negativi: No,everything was perfect

Punti positivi: This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.

Punti negativi: Bed and pillows smelled.

Punti positivi: I liked the fact that it has a variety of restaurants right in the hotel itself.

Punti negativi:

Punti positivi: personal staff atention

Punti negativi: internet extra charge

Punti positivi: La spiaggia e la vista erano bellissime, il cibo era buono in tutti i ristoranti, pulito

Punti negativi: La nostra ultima notte c'era tutta la nostra camera che puzzava di fogna

Punti positivi: Tutto è di prim'ordine.

Punti negativi: Posizione della camera era orribile.

Punti positivi: Tutto era fantastico!

Punti negativi: Il nostro lavandino oltre scorrevano nel la nostra seconda camera

Punti positivi: Le camere sono meravigliose, la vista è fantastica, i servizi sono ottimi per una vacanza.

Punti negativi: Il cibo nei ristoranti è davvero cattivo, i piatti sono estremamente piccoli, il cibo è poco cotto e il servizio è anche piuttosto cattivo. È un peccato perché i ristoranti sono tutti molto belli e l'hotel è bellissimo.

Punti positivi: Tutto è andato ben oltre le nostre aspettative! INCREDIBILE! Una vera esperienza da sogno! Lo consiglio a chiunque al 100%

Punti positivi: Un'ottima camera junior suite Una bella spiaggia Il personale era fantastico

Punti negativi: Pensateci 2 volte se viaggiate da soli. Questo hotel era per coppie e famiglie.

Punti positivi: Buon cibo

Punti negativi: Personale scortese e poco professionale

Punti positivi: Questo posto è incredibile. Ci siamo sentiti come dei re una volta che siamo arrivati. Le attrezzature sono di prim'ordine. Hotel bellissimo, con viste mozzafiato da tutte le camere. Il cibo era delizioso. Il personale era cordiale. Il personale di intrattenimento era eccezionale. Altamente raccomandato. Vorrei scegliere questo hotel ogni volta che mi trovo a Cancun.

Punti negativi: C'erano alcune formiche nella nostra camera, ma che probabilmente è normale per la maggior parte dei luoghi in Messico. Il cercare di rimanere al di sopra di esso. La connessione Wifi era incredibilmente lento se non inesistente. Provate a trovare un piano internazionale di dati che non vite sulle tariffe.

Punti negativi: Presentazione di vendite club vacanze.

Punti positivi: Mi è piaciuto molto l'Hotel e i giardini. Spiaggia, era perfetta. Il servizio è di prima classe superiore e attento a tutte le esigenze. Ha avuto un problema con la nostra camera ed era gestito in pochi minuti. Il cibo è buono e o eccezionale. Sono stato qui per un alleggerimento con un grande gruppo e un sacco di divertimento, con un non preoccupatevi del mondo.

Punti positivi: Il cibo, la spiaggia, hotel, personale attento.

Punti negativi: La donna delle pulizie ci ha rubato 100 dollari. Non molte prese elettriche

Punti positivi: L'hotel era molto bello. Tutto era molto pulito. Avevano eccellente servizio clienti. È in grado di prevedere le esigenze ed erano Johnny sul posto. Il personale era super cordiale e molto felice.

Punti negativi: Niente a che non piace.

Punti positivi: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.

Punti negativi: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.

Punti positivi: It is top three resorts in Cancun easily.

Punti negativi: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.

Punti positivi: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Punti negativi: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Punti positivi: Il servizio è stato eccezionale. Erano tutti così cordiali. Ci sono un sacco di scelte del ristorante e il cibo era buono. L'hotel è molto grande ma sparso che da la sensazione più intimo.

Punti negativi: C'è nessuna privacy in bagno.

Punti positivi: I giardini sono fantastici. Mi è piaciuto molto l'installazione. La gente era molto bello. Questo è davvero un posto fantastico da visitare.

Punti negativi: NON come le porte del bagno in vetro. Nessuna privacy.

Punti positivi: Tutto è pulito e gustoso e progettato per rendere felici gli ospiti.

Punti negativi: L'aria condizionata non era abbastanza forte nei ristoranti principali.

Punti positivi: Il personale era eccellente. L'intero complesso era estremamente pulito e molto bello!! Ci tornerò sicuramente!!

Punti positivi: Posizione Servizio Ambiente

Punti negativi: Il cibo Letti Cuscini

Punti positivi: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Punti negativi: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Punti positivi: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Punti negativi: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Punti positivi: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Punti negativi: Sunscreen too expensive

Punti positivi: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Punti negativi: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Punti positivi: Tutto era fantastico. Il personale era meraviglioso. Cibo incredibile. Servizio impeccabile

Punti negativi: Piscina e Spiaggia ingresso puzza tappeto bagnato.

Punti negativi: Sono stato discriminato

Punti positivi: Il servizio era molto buono

Punti positivi: L'atmosfera generale, personale gentile, ottima posizione.

Punti negativi: Nessuno

Punti positivi: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.

Punti positivi: The view and size of the room was very nice.

Punti negativi: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.

Punti positivi: Ambiente rilassato

Punti negativi: Il servizio e la varietà di alimenti

Punti negativi: Hanno chiuso 3 ristoranti e la pianificazione dei pasti è stata difficile a dir poco.

Punti positivi: Il servizio e il cibo erano fantastici!

Punti negativi: Forse il tempo di check-in può essere più breve

Punti positivi: Posizione splendida e vacanza eccellente tutto intorno! Consiglierei quest'hotel!!! La nostra famiglia di 6 persone + un bambino era viziata e coccolata dal personale! Complimenti a David al Coco's per aver reso il nostro soggiorno incredibile!

Punti negativi: L'hotel ha avuto eventi e attività ma non è stato pubblicizzato bene. I programmi per ragazzi/adolescenti non erano ben noti. Gli altri hotel inviano quotidianamente le attività. Il Paradisus potrebbe fare meglio in questo campo.

Punti positivi: Ospitalità

Punti negativi: Troppi bambini il cibo non è un gran che

Punti positivi: Anche con l'hotel a piena capacità, ho ricevuto il miglior servizio.

Punti negativi: Il servizio reale

Punti positivi: Few staff members were very nice

Punti negativi: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.

Punti positivi: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)

Punti negativi: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)

Punti positivi: No jet skis making noise and pollution.

Punti negativi: Buffet restaurant understaffed.

Punti positivi: The beach was ok

Punti negativi: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.

Punti positivi: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!

Punti positivi: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.

Punti negativi: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.

Punti positivi: The hotel design, location, comfort, views, service

Punti negativi: Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people

Punti negativi: L'hotel ha ospitato Víctor, era molto aggressivo e ci ha dato il programma di premi dell'hotel

Punti positivi: Bella piscina e bar. Camere confortevoli. Vicino alla spiaggia.

Punti negativi: Il personale voleva sempre la mancia. Le camere non sono pulite. Niente da fare la sera. Poco alcol nelle bevande. Scarsa varietà di cibo.

Punti positivi: Il cibo era eccezionale

Punti negativi: Venditore di condividere del tempo sono fastidioso

Punti positivi: Il personale più cordiale e disponibile che abbia mai provato. Ci hanno dato un sorriso.

Punti negativi: Il cibo era deludente e l'alcol non era il migliore. Forse avere più di una varietà e ripiano superiore . Potreste offrire un upgrade tutto incluso per offrire una scelta migliore. L'upgrade tutto compreso richiederebbe una banda di colori diversa e pagherete extra.

Punti positivi: andava bene. Niente di speciale. Era troppo costoso per il valore. Il personale era disponibile.

Punti negativi: Vecchio resort. Le camere erano fredde, anche se ho preso una delle migliori camere con vista sull'oceano. Il blocco non funzionava. La porta si è bloccata più volte. Per me non vale il denaro che abbiamo speso

Punti positivi: Il servizio era eccezionalmente cordiale e facilmente accessibile sia per gli inglesi che per gli spagnoli. Buona varietà di cibo. Le strutture e i giardini erano ben tenuti. Camere molto pulite con acqua potabile in camera. Spiaggia molto grande con un bar sulla spiaggia. Le tartarughe marine depongono le uova sulla spiaggia durante il nostro soggiorno e siamo stati in grado di rilasciare le tartarughe di mare del bambino nell'oceano in una delle notti. Ci torneremo sicuramente in futuro.

Punti positivi: Il cibo era ottimo cosi' come posizione. Ottimi servizi in tutto l'hotel.

Punti negativi: I letti non erano molto confortevole

Punti positivi: Dalla spiaggia, bevande gratuite

Punti negativi: Il personale era scortese. Le camere e i ristoranti erano calde e afose. Il servizio clienti era scarso.

Punti positivi: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Punti positivi: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Punti positivi: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.

Punti negativi: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.

Punti positivi: Great service, best I've ever had

Punti negativi: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

Punti positivi: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.

Punti negativi: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Punti positivi: Nice breakfast, staff is kind, nice pool and the design is less scary than in other big Cancun seaside hotels.

Punti negativi: The room (second floor, pool side) was a little humid and smelled moisture. On that side of the coast the sea is rough (common problem for hotels in that area)

Punti positivi: The room was big

Punti negativi: The bathroom too small, the hotel stakk not kind, the room that I ask at the moment of the booking was not available

Punti positivi: Breakfast (very extensive choice and fresh/ly cooked), swimming pool, selection of shops.

Punti negativi: Our room didn't have the safe (and the front door lock was not working properly), but they changed it in 10 minutes.

Punti positivi: This is a very well maintained hotel with pleasant well mannered English speaking staff. The outside leisure areas are clean with a relaxed feel and have a lovely position right on the beach.

Punti negativi: We booked two sea view rooms and they both had very small bathrooms without a separate shower area; the shower was over the bath in both rooms. We had on other complaints with regards to this hotel.

Punti positivi: Check-in fast and easy, got a superb room with balcony and really nice view. Breakfast was simply wonderful, they have all you can possibly ask for, and then some! Hotel was very clean and facilities such as the pool area and so were also well kept. Compared to some of the larger resorts in Cancun, Fiesta Americana Condesa felt somewhat more private and less crowded in comparsion. And the staff seems trustworthy - when checking out, we forgot a purse with approx $5000 USD worth of jewellery, and when we called later it was saftely taken care of, and we could go back and get it, no problems.

Punti negativi: Minor niggles, but the balcony was shared with another room, so if you like to sleep with your balcony door open... well, I guess you have to trust your neighbour! And shower was of the fixed type, no shower available for hygiene purposes near toilet. But Fiesta Americana Condesa are not alone, we stayed at another major brand resort in Cancun as well, and it was the same there. And yes, some items, such as coffe in room, are really on the expensive side.

Punti positivi: The facility was very nice. There was a nice pool.

Punti negativi: We had reserved a King room with a large balcony and ocean view. When we were taken to our room we were given 2 double beds and patio that you couldn't even walk on and a ocean view. When we asked to be changed into the room we payed for and reserved, we were given much grief. After threatening to leave, we were finally given the room we asked for. Over the rest of our stay we realized that there were many vacant rooms and there was no real reason we had so much problem getting the room we payed for.

Punti positivi: Amazing Breakfast, good location

Punti negativi: At checkin a bad surprise, the room with the "features" that I booking wasn´t avable, so I need spend more us$200 for a room like a booking. I really disapointed with these issue.

Punti positivi: Located on the best beach of Canun, very great service, clean and with a very professional staff

Punti negativi: Book a room with ocean view and with breakfast included ( 236 Pesos)

Punti positivi: good service and nice staff

Punti negativi: called in my room during my sleep .There is no place to dry clothes and towels. other thing : the turism staff inside hotel is bad and the atendents pratics differents prices for same tours.

Punti positivi: Superb facilities, very friendly and helpful staff. Very comfortable beds.

Punti negativi: Swimming pool and beach is in the shade of the hotel after 5pm.