Hotel a Cancún

Punti positivi: The food and service

Punti negativi: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Punti positivi: Everything

Punti negativi: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Punti positivi: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Punti negativi: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Punti positivi: Ottimo servizio che è impareggiabile. Un'atmosfera molto calda e accogliente

Punti positivi: Pulito Tranquillo Posizione

Punti negativi: Spa non è da 5 stelle Scelta limitata di ristoranti

Punti positivi: This resort has the best beach and pool service we've ever experienced.

Punti negativi: The resort was hosting other large convention-type groups with some immature guests.

Punti positivi: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Punti negativi: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Punti positivi: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Punti negativi: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Punti positivi: The front desk

Punti positivi: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Punti negativi: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall

Punti negativi: -

Punti positivi: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Punti negativi: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Punti positivi: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there

Punti negativi: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.

Punti positivi: The perfect hotel - paradise.

Punti negativi: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Punti positivi: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Punti negativi: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Punti positivi: The pools are amazing, the grounds well kept and the staff are all friendly.

Punti negativi: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Punti positivi: Accogliente soggiorno tutto incluso, servizio in camera 24 ore su 24

Punti negativi: Il fatto che ci è stato detto che avremmo avuto la vista sull'oceano garantita... ci hanno caricato il 30% di spese extra per i servizi dei punti del resort

Punti positivi: Il cibo, il centro benessere e la piscina

Punti positivi: Fantastic staff!! Great food and lots of entertainment...

Punti negativi: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Punti positivi: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Punti negativi: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Punti positivi: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Punti negativi: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.