Hotel a Cancún

Punti positivi: Il cibo, l'atmosfera, le dimensioni e il centro benessere erano fantastici!

Punti negativi: Non potremmo pensare a niente - tranne le più informazioni sul Web site circa nessun bisogno di preoccuparsi per fare le prenotazioni del pranzo, come ottenere un taxi/shuttle dall'aeroporto, il fatto che la sessione di idroterapia prende l'ora completa...

Punti positivi: Staff was very friendly and accommodating Landscaping beautiful.

Punti negativi: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Punti positivi: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Punti negativi: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Punti positivi: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Punti positivi: EVERYTHING!

Punti negativi: I have no complaints.

Punti positivi: Best staff service and inclusive deal! I am coming back here again!

Punti negativi: There was nothing I did not like about hotel

Punti positivi: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Punti negativi: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Punti positivi: Best food

Punti positivi: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Punti negativi: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Punti positivi: Location, attention to detail.

Punti negativi: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Punti positivi: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Punti positivi: The staff is so warming and so helpful! They go the extra mile.

Punti negativi: That I could not stay longer!

Punti positivi: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Punti positivi: Very friendly and fun staff!

Punti negativi: There was nothing I disliked

Punti positivi: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Punti positivi: Il servizio è stato eccezionale. Erano tutti così cordiali. Ci sono un sacco di scelte del ristorante e il cibo era buono. L'hotel è molto grande ma sparso che da la sensazione più intimo.

Punti negativi: C'è nessuna privacy in bagno.

Punti positivi: I giardini sono fantastici. Mi è piaciuto molto l'installazione. La gente era molto bello. Questo è davvero un posto fantastico da visitare.

Punti negativi: NON come le porte del bagno in vetro. Nessuna privacy.

Punti positivi: Tutto è pulito e gustoso e progettato per rendere felici gli ospiti.

Punti negativi: L'aria condizionata non era abbastanza forte nei ristoranti principali.

Punti positivi: Il personale era eccellente. L'intero complesso era estremamente pulito e molto bello!! Ci tornerò sicuramente!!

Punti positivi: Posizione Servizio Ambiente

Punti negativi: Il cibo Letti Cuscini

Punti positivi: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Punti negativi: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Punti positivi: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Punti negativi: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Punti positivi: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Punti negativi: Sunscreen too expensive

Punti positivi: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Punti negativi: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Punti positivi: Architettura

Punti positivi: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Punti positivi: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Punti positivi: The Nizuc has the be the nicest hotel in cancun. The grounds are breathtaking with views to the sea from most rooms. The suites are incredible high ceilings beautifully decorated and very clean. The hotel also offers some of the best food I have ever had. But what really makes the whole experience is the staff, they are there to help at any moment and have made is feel so welcome and looked after. Their attention to detail and service is outstanding and left us wanting to return again and again.

Punti negativi: everything is perfect here

Punti positivi: Great and friendly staff, they take care of everything. Villa was sparkling clean. Good food from the room service

Punti negativi: Nothing

Punti positivi: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.

Punti positivi: this place was everything and more i was honestly shocked upon arrival

Punti negativi: f

Punti positivi: It was great experience with large beautiful room with ocean view and tinkling about every little thing. The staff were so generous and always ready to serve with a smile.

Punti negativi: Every thing was perfect beside the location that far from bus station or downtown.

Punti positivi: The staff and service was excellent. Also the property was beautiful and super clean!

Punti negativi: The breakfast buffet is way over price. Lunch and dinner was excellent.

Punti positivi: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Punti negativi: If you’re looking for a place to have fun and crazy party, this is not the place.

Punti positivi: Everyone was beyond friendly and aim to please. Also met some great people at the resort.

Punti negativi: Nothing

Punti positivi: Tutto! Il migliore hotel dove abbia mai soggiornato.

Punti positivi: La struttura è molto elegante, le camere sono spaziose e curate, ci sono diverse possibilità per fare il bagno fra mare e piscine e tutte piacevoli e c’è un’ampia scelta di buoni ristoranti

Punti negativi: La mancanza di percorsi pedonali interni ombreggiati e la gestione delle mance al personale all’interno della struttura

Punti positivi: Un resort davvero incantevole. Siamo venuti a Cancun da molti anni, ma questa è la nostra prima volta che alloggiamo in un hotel all-inclusive. Il blog fa un ottimo lavoro. Il cibo era abbondante e molto buono e vario tra cinque ristoranti. Il personale non avrebbe potuto essere più cordiale e disponibile. La piscina e la spiaggia sono pulite e molto belle. Il centro fitness e il centro benessere erano di prima classe.

Punti negativi: La nostra suite era fantastica, con grandi porte scorrevoli che si aprivano sulla spiaggia e sull'oceano. L'unica cosa deludente era che non includeva un balcone per sedersi e rilassarsi con un drink alla fine della giornata. Questo è stato un errore architettonico. Inoltre, gli hotel che circondano le Blanc non sono di alto livello come quelli che circondano il nostro hotel precedente, il JW Marriott. Non è un gran problema, ma è evidente quando si fa una passeggiata sulla spiaggia.

Punti positivi: Esperienza senza precedenti. Il cibo è buono, le strutture sono ben tenute e le strutture sono fantastiche

Punti negativi: Questa è la seconda volta che sono stato - era molto più affollata questa visita credo che sia un momento popolare per venire, ma ho sentito un leggero calo del servizio. Tutti sono eccezionalmente cordiali ma non hanno ricevuto alcune richieste, ma il servizio è comunque di gran lunga superiore rispetto a qualsiasi altro posto

Punti positivi: Tutto

Punti negativi: Anche se ho ricevuto un'e-mail di conferma da parte del kayak che la mia prenotazione non era da nessuna parte nel loro sistema. Non voglio più usare il kayak. Sono stato turbato da esso.

Punti positivi: Il cibo e il servizio

Punti negativi: Era stato prenotato come parte anteriore dell'oceano. Mi ha dato la vista parziale sull'oceano. In caso contrario non una sola cosa negativa da dire

Punti positivi: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Punti positivi: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Punti positivi: Everything is great

Punti negativi: Nothing

Punti positivi: Awesome property with great staff!

Punti negativi: Nothing, it was perfect!

Punti positivi: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Punti negativi: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Punti positivi: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.

Punti negativi: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.

Punti positivi: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Punti negativi: Nothing. There was not a single complaint.

Punti positivi: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Punti negativi: I liked everything!!

Punti positivi: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Punti negativi: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Punti positivi: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Punti negativi: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Punti positivi: Rooms were great. Staff super friendly and attentive.

Punti negativi: Food was underwhelming for the cost to stay.

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Show at night was fantastic!

Punti negativi: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Punti positivi: Friendliness of staff/drinks/food/beach/pools

Punti negativi: Some things weren’t fixed soon/had to report several times.

Punti positivi: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Punti negativi: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Punti positivi: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Punti negativi: The front desk staff they don't have empathy.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: the Swiming pools are good. Staff in swimming pools are good.

Punti negativi: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Punti positivi: Some of the staff people were very nice.

Punti negativi: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Punti positivi: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Punti negativi: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Punti positivi: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Punti negativi: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Punti positivi: Everything!

Punti negativi: Loved it all

Punti positivi: Tutto

Punti positivi: Il servizio, il cibo, la posizione e l'intrattenimento

Punti positivi: The hotel was beautiful and the location was perfect!

Punti positivi: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Punti negativi: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Punti positivi: Very clean and up to date. Professional friendly staff.

Punti negativi: I can't think of anything that we didn't like.

Punti positivi: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Punti negativi: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Punti positivi: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Punti negativi: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Punti positivi: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Punti negativi: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Punti positivi: The staff

Punti negativi: Outdated. Rooms sub par. Allow smoking

Punti positivi: The architect the people where so friendly and kind

Punti negativi: No nothing at all

Punti positivi: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Punti negativi: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Punti positivi: The waiters at the restaurant made it feel like home.

Punti negativi: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Punti positivi: The hotel was decorated nicely. The room was adequate as well.

Punti negativi: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Punti positivi: excelente lugar muy completo dispuesto a repetir la experiencia.

Punti positivi: Bella piscina e bar. Camere confortevoli. Vicino alla spiaggia.

Punti negativi: Il personale voleva sempre la mancia. Le camere non sono pulite. Niente da fare la sera. Poco alcol nelle bevande. Scarsa varietà di cibo.

Punti positivi: Il cibo era eccezionale

Punti negativi: Venditore di condividere del tempo sono fastidioso

Punti positivi: Il personale più cordiale e disponibile che abbia mai provato. Ci hanno dato un sorriso.

Punti negativi: Il cibo era deludente e l'alcol non era il migliore. Forse avere più di una varietà e ripiano superiore . Potreste offrire un upgrade tutto incluso per offrire una scelta migliore. L'upgrade tutto compreso richiederebbe una banda di colori diversa e pagherete extra.

Punti positivi: andava bene. Niente di speciale. Era troppo costoso per il valore. Il personale era disponibile.

Punti negativi: Vecchio resort. Le camere erano fredde, anche se ho preso una delle migliori camere con vista sull'oceano. Il blocco non funzionava. La porta si è bloccata più volte. Per me non vale il denaro che abbiamo speso

Punti positivi: Il servizio era eccezionalmente cordiale e facilmente accessibile sia per gli inglesi che per gli spagnoli. Buona varietà di cibo. Le strutture e i giardini erano ben tenuti. Camere molto pulite con acqua potabile in camera. Spiaggia molto grande con un bar sulla spiaggia. Le tartarughe marine depongono le uova sulla spiaggia durante il nostro soggiorno e siamo stati in grado di rilasciare le tartarughe di mare del bambino nell'oceano in una delle notti. Ci torneremo sicuramente in futuro.

Punti positivi: Il cibo era ottimo cosi' come posizione. Ottimi servizi in tutto l'hotel.

Punti negativi: I letti non erano molto confortevole

Punti positivi: Dalla spiaggia, bevande gratuite

Punti negativi: Il personale era scortese. Le camere e i ristoranti erano calde e afose. Il servizio clienti era scarso.

Punti positivi: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Punti positivi: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.

Punti negativi: Music selection

Punti positivi: Every thing is perfect Just pool is not clean

Punti positivi: Very nice and huge room

Punti negativi: Always humid

Punti negativi: We were not informed about the contruction works between the pool and the beach which were obnoxiously loud. Didnt help that there was loud music playing at the pool area incessantly during the day.

Punti positivi: We stayed there for 5 nights for our honeymoon. We really loved the food. There were tons of options to go with. And also staff was really kind. They also made couple of surprises for a honeymoon couple.

Punti negativi: The sea had a bit too much seaweed in the first couple of days but we then swam.

Punti positivi: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.

Punti negativi: One thing though, we only stayed for less than a week and we did not get the chance to book to their steak house restaurant as it is always full. Would it be possible to be more flexible with this? We wanted to try it in our last few days but we were turned down. We told them that on certain day we were out and couldn't reserve on the dedicated time (2-3PM) but asked if they can accommodate us some other time. There should be something that could check if a guest has tried the restaurant during their stay. I am sure other guests are able to eat there more than once during their stay. Another reason for the 9 score was due to the fact that our toiletries was not topped up regularly. On our first day, we were inside the room when our room was supposed to get cleaned. So we asked the housekeeper to go back. Yes, he cleaned the room but didn't supply us with shampoo and soap, etc. We have to ring the operator to request for extra supply after realising the next day that we do not have enough toiletries. The staff took 30-45 mins. to deliver it to our room. As we were keen to get moving on our second day, my husband has to go down to the reception to request for toiletries again. Not realising that it has been delivered. A minor mishap, but better communication among staff will help improve this.

Punti positivi: The food quality and variety were great. Every restaurant gave us a special dessert when we told them we were celebrating our anniversary. The staff was so incredible and beyond accommodating. The pools were really nice and warm! Everything overall was awesome.

Punti negativi: The pools close at 8pm, which is a tad early, but that's when the sun set so I understand. Also, a few a the bars (including the swim up bar) were all closed for construction.

Punti positivi: People, people, and people. They are very hospitable, always smiling and go the extra mile. I felt pampered.

Punti negativi: There was construction in the property that was noisy and inconvenient to go around. Also, lack of availability of affordable taxis that take credit cards too. Paid $250 USD for a trip to a theme park and back.

Punti positivi: Pasti in generale buoni e abbondanti, tutti i ristoranti inclusi nell'offerta, anche quelli alla carta. Stanze grandi e pulite. Posto molto bello.

Punti negativi: Un po' affollato ma è normale per la grandezza dell'hotel, in ogni caso tutti i servizi funzionano a dovere.

Punti positivi: The hotel has a good location. The excellent service and the super nice and attentive employees made us feel really special. The food was really good and the entertainment group did a very good job. The combination of these three pros made us to avoid the cons and really consider to go back in the future. Hope they decide to do some upgrades to the rooms, the theater and the swimming pool pretty soon.

Punti negativi: We never imagine that, as soon as we arrived, they are going to schedule an appointment for selling a membership. We understood that we just booked a vacations in a regular hotel. In addition, the room was little bit smaller than spected. We didn’t like the bathroom set up at all (not much privacy) because it just have a shower with a door and another little room for the toilet. Also the room and also the theater has a kind of mold and old stuff odor.

Punti positivi: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement

Punti negativi: Nothing

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: Spiaggia Nord e piscina, ottimo cibo (a volte era freddo ma buono il gusto), Spa.

Punti negativi: Wifi intermittente e TV via cavo, supplemento per persona aggiuntiva.

Punti positivi: Everything was perfect - beautiful location, big variety of activities and restaurants. Everyone was super nice and friendly. Great value for money! I recommend it - totally worth it!

Punti positivi: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Punti negativi: Absolutely nothing, would go back again, in a heartbeat!!!

Punti positivi: Excellent service and pools, great variety of food.

Punti negativi: The beach is below expectations. A bit noisy neighbors (very heavy foot steps).

Punti positivi: ALL WAS PERFECT !

Punti positivi: Amenities, pool, beaches, restaurants, rooms, personnel

Punti negativi: Nothing

Punti positivi: There are many restaurants in the hotel, and all inclusive. You can eat everything when you want.

Punti positivi: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.

Punti negativi: The desserts were terrible. Need to hire I pastry chef. Food overall was average.

Punti positivi: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus

Punti negativi: Only thing that could’ve been better was the cleanliness of the beach. But the seaweed is typical for this part of the year

Punti positivi: evrything! the best hotel ever.

Punti negativi: nothing

Punti positivi: Tutto!!!! Tutto perfetto

Punti positivi: The beach front access and cleanliness was superb.

Punti negativi: There was nothing we didn’t like. Everything was wonderful.

Punti positivi: La posizione a Punta Cancún, è un vantaggio per la presenza ormai costante delle alghe in tutta la zona..

Punti negativi: Siamo tornati dopo 2 anni e tutto è peggiorato: livello della ristorazione sceso; pulizia drasticamente peggiorata, le piscine il pomeriggio erano sporchissime; il livello di manutenzione è peggiorato; i lettini in spiaggia ed in piscina sono ormai fatiscenti; sabbia sempre sporca con la presenza di sigarette e piccoli rifiuti di carta o plastica. Nella nostra camera, molto umida, c’era un orribile cattivo odore di muffa!

Punti positivi: Tutto è di prim'ordine.

Punti negativi: Posizione della camera era orribile.

Punti positivi: Tutto era fantastico!

Punti negativi: Il nostro lavandino oltre scorrevano nel la nostra seconda camera

Punti positivi: Le camere sono meravigliose, la vista è fantastica, i servizi sono ottimi per una vacanza.

Punti negativi: Il cibo nei ristoranti è davvero cattivo, i piatti sono estremamente piccoli, il cibo è poco cotto e il servizio è anche piuttosto cattivo. È un peccato perché i ristoranti sono tutti molto belli e l'hotel è bellissimo.

Punti positivi: Tutto è andato ben oltre le nostre aspettative! INCREDIBILE! Una vera esperienza da sogno! Lo consiglio a chiunque al 100%

Punti positivi: Un'ottima camera junior suite Una bella spiaggia Il personale era fantastico

Punti negativi: Pensateci 2 volte se viaggiate da soli. Questo hotel era per coppie e famiglie.

Punti positivi: Buon cibo

Punti negativi: Personale scortese e poco professionale

Punti positivi: Questo posto è incredibile. Ci siamo sentiti come dei re una volta che siamo arrivati. Le attrezzature sono di prim'ordine. Hotel bellissimo, con viste mozzafiato da tutte le camere. Il cibo era delizioso. Il personale era cordiale. Il personale di intrattenimento era eccezionale. Altamente raccomandato. Vorrei scegliere questo hotel ogni volta che mi trovo a Cancun.

Punti negativi: C'erano alcune formiche nella nostra camera, ma che probabilmente è normale per la maggior parte dei luoghi in Messico. Il cercare di rimanere al di sopra di esso. La connessione Wifi era incredibilmente lento se non inesistente. Provate a trovare un piano internazionale di dati che non vite sulle tariffe.

Punti negativi: Presentazione di vendite club vacanze.

Punti positivi: Mi è piaciuto molto l'Hotel e i giardini. Spiaggia, era perfetta. Il servizio è di prima classe superiore e attento a tutte le esigenze. Ha avuto un problema con la nostra camera ed era gestito in pochi minuti. Il cibo è buono e o eccezionale. Sono stato qui per un alleggerimento con un grande gruppo e un sacco di divertimento, con un non preoccupatevi del mondo.

Punti positivi: Il cibo, la spiaggia, hotel, personale attento.

Punti negativi: La donna delle pulizie ci ha rubato 100 dollari. Non molte prese elettriche

Punti positivi: L'hotel era molto bello. Tutto era molto pulito. Avevano eccellente servizio clienti. È in grado di prevedere le esigenze ed erano Johnny sul posto. Il personale era super cordiale e molto felice.

Punti negativi: Niente a che non piace.

Punti positivi: Le strutture erano belle.

Punti negativi: Terribile esperienza nel complesso. Incrinato il mio dente sul cibo del servizio in camera e nessuno sembrava interessarsi. Tutto Il viaggio è stato un incubo.

Punti positivi: The customer service (the people) were very friendly. The food was amazing. We felt very safe.

Punti negativi: The Dragon restaurant in the hotel.

Punti positivi: Beautiful place and friendly staff.. EXCELLENT ..

Punti positivi: Hotel staff very friendly, the room very comfortable, good food quality and high variety of beverages! In overall, exceeded my expectations.

Punti negativi: The beach was dirty with sargaco

Punti positivi: Being fairly close to everything we needed!

Punti negativi: Some of the food choices

Punti positivi: Upgraded room means better service

Punti negativi: Restrictions on dinner based on your shoes

Punti positivi: The room

Punti negativi: If you are looking for good service and good food and drinks, don't come to this hotel. The staff is rude, the food and drinks have a very low quality.

Punti positivi: It was beautiful, great service.

Punti negativi: Nothing

Punti positivi: I liked how attentive all the staff was to everything. Whatever we needed they were already on top of it. The food everywhere was so good, as well as all the drinks.

Punti negativi: No complaints!

Punti positivi: The property by far was one of the cleanest well maintained resorts I have ever stayed at. The customer service from the staff was beyond amazing. I stayed in a preferred Junior Suite Room on the 24th floor, the views were amazing. Loved the resort so much I’ve actually already booked to come back next year.

Punti negativi: Honestly can’t think of anything bad about the property.

Punti positivi: Very nice hotel, great staff and amenities.

Punti negativi: The food can definitely use improvement

Punti positivi: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.

Punti negativi: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.

Punti positivi: The master suite was AMAZING!! Got a complimentary upgrade for our honeymoon and the whole experience was just perfect..

Punti positivi: Il personale è stato sempre gentile e molto attento. Splendido resort.

Punti positivi: Tutto è perfetto!!

Punti positivi: Tutto era perfetto, questo hotel è ottimo. Ogni dettaglio è stato curato. Che splendido soggiorno!

Punti positivi: Bellissima vista a bordo piscina della spiaggia Camera confortevole con vista straordinaria della piscina e della spiaggia Il personale era molto cordiale!

Punti negativi: Ottimo cibo, se siete amanti del pesce. Se no, potreste non apprezzare le altre opzioni disponibili. Spice dovrebbe aggiungere tostadas nel loro menu della colazione!

Punti positivi: Servizio impeccabile! Molto pulita la spiaggia! Buon cibo! Le camere sono stupende! Mi è piaciuto molto la parte "solo per adulti"! Una vacanza perfetta!!

Punti negativi: Non c'è nulla che non mi è piaciuto!

Punti positivi: Ci è piaciuto il cibo e il servizio era eccellente

Punti negativi: Non c'era un bar notturno e niente da fare dopo le 9 di sera. C'era poca scelta di ristoranti per la cena

Punti positivi: Best sulla strip

Punti positivi: I massaggi presso la spa erano incredibili!

Punti positivi: Cibo buono e tutto il resto.

Punti negativi: Camera con due letti separati. Scomodo.

Punti positivi: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Punti negativi: Esigenze intrattenimento più ore di notte.

Punti positivi: Servizi fantastici e personale incredibilmente accogliente. I pasti erano eccezionali e ogni richiesta veniva gestita prontamente e rapidamente. Consiglio vivamente questo Hyatt!! L'aspetto per soli adulti lo rende un ambiente più sereno e rilassante per singoli o adulti che vogliono rilassarsi.

Punti positivi: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.

Punti positivi: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.

Punti negativi: Nothing

Punti positivi: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Punti negativi: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Punti positivi: LOTS ACTIVITIES.

Punti negativi: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY

Punti positivi: Everything

Punti positivi: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.

Punti negativi: Nothing. It was perfect.

Punti positivi: The rest TOTALLY FINE 100% NEW SPA AMAZING

Punti negativi: Elevator BAD

Punti positivi: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.

Punti negativi: Some of the food is not good. There is no choice about alcohol beverage.

Punti positivi: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.

Punti negativi: Smokers everywhere- blowing it in your face. The hotel should have a policy about this and designate areas if people must smoke. There are areas I saw but i feel like people should not be able to smoke on the beach, or in the areas where everyone gathers for night time activities. Made my head hurt.

Punti positivi: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.

Punti positivi: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.

Punti negativi: The room we were staying in originally wasn’t to our liking. We upgraded to a new room for an additional $80 per night and the new room was perfect. It was a recently refurbished room and really well laid out and spacious. Bit disappointed to not have a few more drinks in the mini bar and expected to have spirits in the room which we didn’t?!

Punti positivi: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .

Punti negativi: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Punti negativi: Only 1 breakfast restaurant choice

Punti negativi: Food

Punti positivi: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout

Punti negativi: Schedule of events and restaurant options not always accurate

Punti positivi: Super well located, clean and the food was great!

Punti negativi: The sushi station was delish, but it could be faster in the service.

Punti positivi: Resort molto bello, personale sempre disponibile. Ristoranti ottimi con diverse scelte di menù sia a buffet che alla carta (tutti i ristoranti sono inclusi nel pacchetto all inclusive tranne uno).

Punti negativi: Aria condizionata forte in tutta la struttura, ma a Cancun è cosa comune in tutti i posti!

Punti positivi: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Punti negativi: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Punti positivi: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).

Punti positivi: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing

Punti negativi: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.

Punti positivi: Beautiful hotel and grounds. Great food and employees.

Punti negativi: No complaint at all.

Punti positivi: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.

Punti negativi: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.

Punti positivi: Tutto perfetto! Al nostro arrivo ci è stato proposto un upgrade nella suite "viento", a dir poco stupenda, con balcone vista fronte mare, jacuzzi e super moderna! La struttura bellissima sul mare, pulitissima e con un grande giardino sempre ben tenuto, con molti bar e ristoranti. Il migliore secondo noi il Siete dove ci è capitato spesso di fare colazione/pranzo/cena. Un particolare grazie va a tutto il personale, sempre molto gentile, sorridente, professionale, e disponibile a tener conto di ogni nostra richiesta. Un grazie particolare a Marco Antonio del Siete Restaurant x i suoi smoothies deliziosi e a Carla del Concierge! Grazie mille Live Aqua! Y hasta luego!

Punti positivi: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!

Punti negativi: Nothing

Punti positivi: Tutto era fantastico. Il personale era meraviglioso. Cibo incredibile. Servizio impeccabile

Punti negativi: Piscina e Spiaggia ingresso puzza tappeto bagnato.

Punti negativi: Sono stato discriminato

Punti positivi: Il servizio era molto buono

Punti positivi: L'atmosfera generale, personale gentile, ottima posizione.

Punti negativi: Nessuno

Punti positivi: Best hotel I have ever stayed in, and I travel a lot. Discrete luxury is the theme of hotel decoration, management and service. The rooms are spacious and bright, beds and pillows very comfortable. Bathrooms are no less than decadent, special mention to motion-detection peripheral lighting. The service level is extraordinary, everyone goes above and beyond the required, this place is very well organised and managed. Suitable for both rest and work.

Punti negativi: Despite many restaurants, there was little Mexican food available (other than TexMex), and few lunch places.

Punti positivi: Clean, spacious and modern

Punti positivi: Loved the pool and jaccuzi. Great buffet breakfast. Lovely hotel and nice staff.

Punti positivi: the staff are the best; we welcoming

Punti negativi: no

Punti positivi: Safety Clean Food The pool Room is very well decorated We relaxed a lot , love this hotel !

Punti negativi: Nothing , thank you Marriott

Punti positivi: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Punti positivi: We had a delightful stay at this place, everything is just perfect, from the location, the beach, pools and staff is extremely friendly and very helpful.

Punti positivi: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Punti negativi: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Punti positivi: Classy, staff was professional and friendly, food was delicious..also 150 flavors of margarita!

Punti negativi: nothing

Punti positivi: Everything

Punti positivi: Just perfect and even better if you book the Club 91 package

Punti negativi: Nothing

Punti positivi: Excellent breakfast and the accommodations superb thanks

Punti negativi: Longer stay

Punti positivi: Ottimo servizio che è impareggiabile. Un'atmosfera molto calda e accogliente

Punti positivi: Pulito Tranquillo Posizione

Punti negativi: Spa non è da 5 stelle Scelta limitata di ristoranti

Punti positivi: La reception

Punti positivi: The staff was so friendly and helpful. The hotel is beautiful and the food delicious. Will definitely be coming back!

Punti positivi: Breakfast excellent. All facilities and services- Excellent! Hospitality- most Excellent! If ever I get married, I'm coming right back for a 2 week stay!

Punti negativi: None. Keep up the good work!

Punti positivi: Old fashion hospitality. From the desk,staff on arrival colette and others at check,in. Through out stay and checkout. The entire,stay throughout

Punti negativi: The loud lounge entertainment Good. Singer. But crasy loud that we decided not to have a night cap

Punti positivi: loved everything. lovely experience

Punti positivi: Excellent service. Everyone one was friendly and attentive.

Punti negativi: There were a lot of seaweed on the shore. Aside from that everything was perfect.

Punti positivi: Everything was wonderful

Punti negativi: I was given one room in the third floor and there were bugs coming from the balcony. I was moved to a room in the 4th floor but there was a bad smell coming from the AC.

Punti positivi: The whole team are the kindest and attention people that I had ever seen in a luxury hotel

Punti negativi: Nothing. It was absolutely perfect.

Punti negativi: Cibo della cena in spiaggia davvero immangiabile. È un problema di tutta Cancun comunque. Si mangia davvero malissimo. La nostra cazuela de pescado era terribile. Il pesce sapeva di acido fenico , il riso era insapore ed acquoso, il polpo gommoso e stantio. Il personale di una cortesia unica e veramente commovente. Ma devono rivedere la loro gastronomia completamente. Anche il bar non eccelle: margarita e piña colada piuttosto cattive, bloody mary insapore fatto con succo di pomodoro di infima qualità. Peccato perché l’hotel è di alto livello e la spiaggia bellissima. Un ottimo rifugio dove scappare per rilassarsi veramente.

Punti positivi: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Punti negativi: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .

Punti positivi: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.

Punti positivi: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury

Punti positivi: Food was amazing. Staff attentive, all round great stay as usual

Punti positivi: Posizione sulla spiaggia

Punti negativi: Abbiamo avuto difficoltà a trovare cibo vegetariano, avevamo due letti di dimensioni standard, non comodi per un gruppo di 4 persone, potevamo avere solo un letto extra portatile.

Punti positivi: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Punti negativi: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Punti positivi: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Punti negativi: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Punti positivi: Beach.

Punti negativi: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Punti positivi: Palace Resorts are always an enjoyable experience

Punti negativi: No

Punti positivi: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Punti positivi: The royal service is amazing. Was perfect

Punti positivi: The staff was great!

Punti negativi: That our room didn’t have a jacuzzi tub