Hotel a Cancún

Punti positivi: Era tutto eccezionale. All inclusive è migliore.

Punti negativi: Difficile trovare qualcosa che è stato male. Ci ritornerei.

Punti positivi: Camere pulite e personale cortese

Punti negativi: La pioggia

Punti positivi: Il personale più cordiale che abbia mai incontrato.

Punti positivi: Tutto. La camera per i servizi. Le persone erano molto disponibili e cordiali!

Punti negativi: Niente. Tutto era fantastico!

Punti positivi: Perfect location and its got all the amenities you need and staff were friendly

Punti negativi: No

Punti positivi: Friendly staff

Punti negativi: Every thing

Punti positivi: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Punti negativi: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Punti positivi: people there are very nice and friendly and helpful

Punti positivi: The staff was super helpful and the service was great

Punti negativi: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Punti positivi: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Punti negativi: Need one more stair from the beach on the other side and one restroom

Punti positivi: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Punti negativi: No

Punti positivi: We love the restaurant, the room, the services...Everything

Punti negativi: The day I have to leave

Punti positivi: The service was excellent great location, good food variety

Punti positivi: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Punti negativi: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Punti positivi: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Punti negativi: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Punti positivi: Siamo stati qui per un viaggio di 10 anni. Era un resort di classe che ci è piaciuto molto perché aveva uno stile diverso da quello degli stereotipati resort primaverili. Camere, ristoranti, piscina, spiaggia, tutte molto spaziose ed eleganti.

Punti positivi: Mi piace la struttura

Punti negativi: Non mi è piaciuto il personale! Avevo pagato per il mio soggiorno in kayak e sono arrivato in hotel tardi e il personale non mi ha permesso di fare il check-in

Punti positivi: Tutto era squisito!! Ho portato mio marito per il suo compleanno 40 °. Il servizio era perfetto tutto intorno. Le persone sono così gentili e accomodanti. Il mare era stupendo... rilassanti, perfezione tutto!!

Punti negativi: Niente!

Punti negativi: Il servizio di navetta

Punti positivi: Il personale era eccellente, molto attento e disponibile e soprattutto bilingue. Ci siamo stati a marzo e il tempo è stato ottimo, ma la spiaggia è ombreggiata abbastanza presto nel pomeriggio. Abbiamo dovuto continuare a muoversi intorno alla piscina per stare al sole. Per fortuna il villaggio non era pieno, quindi non era un problema. Non abbiamo mangiato al buffet, ma ordinata dal menu e il cibo era molto buono.

Punti positivi: Ottima spiaggia anche se fa ombra a partire dalle 3:00 alle 22:00. Il personale è cordiale. Incredibile ristorante Basilic. Le bustine di tè e caffè in camera si pagano come se fossero minibar. Bisogna pagare per usare la palestra e il centro benessere, anche se la camera in cui ho alloggiato era US$500 a notte!

Punti positivi: Si trova proprio sulla spiaggia, con molte piscine e bar dove rilassarsi. Il personale è molto professionale e > 90% bilingue. C'è anche un capanno per sport acquatici alla fine della spiaggia dove è possibile noleggiare moto d'acqua, parasailing, jet pack acqua, ecc

Punti negativi: Se andate qui in bassa stagione, come abbiamo fatto noi, vorrei notare che il lato posteriore dell'hotel (dove si trovano tutte le piscine e la spiaggia) NON si affaccia sul sole!! Così diventa scuro un po 'presto per il nostro gusto. Il sole è sceso dietro il grande hotel alle 15:00 ogni giorno. Abbiamo iniziato a svegliarci alle 8:00 per ottenere il massimo dalla nostra giornata, una volta che abbiamo dormito troppo e abbiamo scoperto il modo più difficile.

Punti positivi: La posizione era ottima, A 5 minuti a piedi da Coco Bongo area ma comunque tranquillo. il servizio era perfetto, il personale era molto gentile e ha sempre chiesto se avevamo bisogno di qualcosa. La spiaggia dell'hotel è incredibile e molto comodo per andare nell'area della piscina. La camera era perfetta, pulita, confortevole

Punti negativi: Acqua e caffè in camera non dovrebbe essere con supplemento.

Punti positivi: Il servizio è perfetto

Punti positivi: Buone piscine e accesso alla spiaggia

Punti negativi: Tutto era extra, niente compreso, restrizioni di fuori cibo e bevande

Punti positivi: Mi è piaciuta molto la posizione. Il personale era meraviglioso, soprattutto la passeggiata fino bar. La colazione a buffet era eccellente.

Punti positivi: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Punti negativi: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Punti positivi: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.

Punti negativi: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.

Punti positivi: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Punti negativi: Nothing

Punti positivi: It was very clean

Punti positivi: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Punti negativi: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Punti positivi: the location, the view, the service.

Punti negativi: the bed is pretty damp, and the air-conditioning can be upgraded

Punti positivi: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.

Punti negativi: The only thing I didn’t like that much, was the pool and bar that closes too soon. 7pm and 9pm.

Punti positivi: Location and pools

Punti negativi: Everything wasn't included. For a higher price but everything included would be great.

Punti positivi: very professional staff

Punti negativi: nothing

Punti positivi: The beach do not get vawes and wind.

Punti negativi: rooms are old furnished.

Punti positivi: View, beach, pool area

Punti positivi: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.

Punti negativi: The general manager should be fired from this place: So many stupid, very basic mistakes due to bad training and general incompetence. Just a few things: 1. I was told I wasn't able to use my debit card as a guarantee for room service (this is untrue in all hotels), but as a result I handed in my laundry and didn't see it for 3 days despite me calling more than once and asking where it was - turns out I had to go to reception and pay for it before it was delivered to my room, nobody tells you this. 2. I booked the dinner on the beach at 07.30pm - I have a 2 year old, we waited, and waited, I asked the person working by the bar where our waiter was, they said they would find them, we waited a bit more... 45 minutes later, my son was soaking from the sea and covered in sand, and I was complaining to concierge only to be told that it was our fault because we had to check in with another restaurant that would then take us to the beach hut where we were waiting. Again, nobody told us at the beginning. 3. Every and I mean every waiter (except Oscar and the staff at La Joya who are amazing), expects a 15-20% tip for doing their standard job, not going out of their way to be nice or doing something special but just bringing one coffee at breakfast and you really feel that, as if you genuinely are being a dick for giving 10% tip for people doing their job and by far not very well. 4. Room cleaning at 09.30pm with a 2 year old.... that is basic common sense, no thank you, please come earlier. 5. Our conversation with room service: "Sir, please could someone bring the tea, I ordered tea with lemon and honey and the sandwich, we have the sandwich, the honey and the lemon but nobody brought the tea." Reply: " No, Sir, definitely nobody ordered tea, there was no tea but if you want we can order tea now... " 6. There was more every day but I am forgetting.

Punti positivi: The many pools and location of the resort

Punti negativi: It didnt offer room service, and really didnt have a place to get activity stuff.

Punti positivi: Location and variety

Punti negativi: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Punti positivi: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.

Punti negativi: Food was okay, nothing great.

Punti positivi: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Punti negativi: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Punti positivi: Location view shows food

Punti negativi: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Punti positivi: Balcony with ocean view

Punti negativi: the pools closed at 7:00 pm

Punti positivi: Great location... close to bars and shops Friendly staff

Punti negativi: More entertainment at night for guests

Punti positivi: As expected, brilliant

Punti positivi: The staff!! They were outstanding!

Punti negativi: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Punti positivi: location

Punti negativi: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Punti positivi: The location . The pools and the staff was friendly.

Punti negativi: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Punti positivi: The outstanding, friendly staff and the location.

Punti negativi: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Punti positivi: Posizione della Spiaggia con pareti di roccia vicino aiuta domare le onde stazionarie. Piscine all'aperto e della spiaggia bella. Tutto il personale è gentile e disponibile.

Punti positivi: Un luogo pulito e sicuro con personale gentile e disponibile . La posizione è buona. Facile accesso alla vita notturna sulla spiaggia.

Punti positivi: La spiaggia

Punti negativi: I tempi di attesa alla reception. E si può sentire il sole all'interno della lobby.

Punti positivi: L'area della piscina era fantastica, con sedie a sdraio integrate nella piscina, quindi stendermi su una, l'acqua mi copriva appena il corpo ---bello

Punti negativi: I club all'aperto pieni di partner e la musica forte può essere ascoltata in camera di notte

Punti positivi: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!

Punti negativi: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:

Punti positivi: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

Punti negativi: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.

Punti positivi: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.

Punti positivi: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!