Hotel a Cancún

Punti positivi: Il cibo, l'atmosfera, le dimensioni e il centro benessere erano fantastici!

Punti negativi: Non potremmo pensare a niente - tranne le più informazioni sul Web site circa nessun bisogno di preoccuparsi per fare le prenotazioni del pranzo, come ottenere un taxi/shuttle dall'aeroporto, il fatto che la sessione di idroterapia prende l'ora completa...

Punti positivi: Staff was very friendly and accommodating Landscaping beautiful.

Punti negativi: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Punti positivi: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Punti negativi: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Punti positivi: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Punti positivi: EVERYTHING!

Punti negativi: I have no complaints.

Punti positivi: Best staff service and inclusive deal! I am coming back here again!

Punti negativi: There was nothing I did not like about hotel

Punti positivi: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Punti negativi: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Punti positivi: Best food

Punti positivi: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Punti negativi: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Punti positivi: Location, attention to detail.

Punti negativi: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Punti positivi: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Punti positivi: The staff is so warming and so helpful! They go the extra mile.

Punti negativi: That I could not stay longer!

Punti positivi: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Punti positivi: Very friendly and fun staff!

Punti negativi: There was nothing I disliked

Punti positivi: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Punti positivi: Il servizio è stato eccezionale. Erano tutti così cordiali. Ci sono un sacco di scelte del ristorante e il cibo era buono. L'hotel è molto grande ma sparso che da la sensazione più intimo.

Punti negativi: C'è nessuna privacy in bagno.

Punti positivi: I giardini sono fantastici. Mi è piaciuto molto l'installazione. La gente era molto bello. Questo è davvero un posto fantastico da visitare.

Punti negativi: NON come le porte del bagno in vetro. Nessuna privacy.

Punti positivi: Tutto è pulito e gustoso e progettato per rendere felici gli ospiti.

Punti negativi: L'aria condizionata non era abbastanza forte nei ristoranti principali.

Punti positivi: Il personale era eccellente. L'intero complesso era estremamente pulito e molto bello!! Ci tornerò sicuramente!!

Punti positivi: Posizione Servizio Ambiente

Punti negativi: Il cibo Letti Cuscini

Punti positivi: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Punti negativi: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Punti positivi: Good service

Punti negativi: Terrible Mosquito

Punti positivi: Our room and how close the beach was from the pool.

Punti positivi: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Punti negativi: The spa could be a bit better.

Punti positivi: The resort was exceptional both in decor/amenities and staff!

Punti positivi: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Punti negativi: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Punti positivi: The spa, restaurants, activities, room, staff, location, and cleanliness!

Punti negativi: No, everything was perfect!

Punti positivi: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Punti positivi: The variety of activities, food and drink. Staff was phenomenal.

Punti negativi: Only thing I do not like is the WiFi is extremely slow!

Punti positivi: Architettura

Punti positivi: room and atmospfere are great...

Punti negativi: Breakfast and dineer are very expensive..!

Punti positivi: The service was the best across the board of any hotel I have been to. Everyone was so gracious and hospitable! The food was exceptional and so were all of the facilities.

Punti positivi: Our room was amazing, great view and very comfortable. The food was exceptional at every meal. The service was excellent- above and beyond (everyone- including Alejandro and Abel- butlers, Tomas and Miguel- waitstaff, Patricia- fitness staff, but really everyone) The beach was lovely- excellent snorkeling and swimming, view of sunrise and sunset, comfortable beach chairs with umbrellas. We had a wonderful week- relaxing and enjoyed every moment.

Punti positivi: Tutto! È un resort magnifico, non c’è nulla che non sia perfetto. La spiaggia è bellissima, le camere sono spaziose e arredate magnificamente. I ristoranti sono ottimi, il cibo è fenomenale; e lo staff è eccellente, tutti sono gentilissimi e pieni di attenzioni. Consigliatissimo!!!

Punti negativi: Niente

Punti positivi: il posto è incantevole. Vale la pena fare 30 ore di viaggio per arrivare a destinazione. Spiaggia fantastica, struttura con design stupendi, camera assolutamente top. la villa con piscina è stupenda, ristoranti di qualità un SOGNO.

Punti negativi: un pò il wifi, ma forse perché la struttura era al completo. per il resto NULLA!

Punti positivi: Tutto. Profumi, design, architettura, custoner care. Tutto perfetto.

Punti positivi: Everything was perfect

Punti positivi: Hotel stupendo. Spiaggia incantevole. Personale molto attento.

Punti negativi: Nulla

Punti positivi: Tutto! Il migliore hotel dove abbia mai soggiornato.

Punti positivi: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Punti negativi: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Punti positivi: La struttura è molto elegante, le camere sono spaziose e curate, ci sono diverse possibilità per fare il bagno fra mare e piscine e tutte piacevoli e c’è un’ampia scelta di buoni ristoranti

Punti negativi: La mancanza di percorsi pedonali interni ombreggiati e la gestione delle mance al personale all’interno della struttura

Punti positivi: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Punti negativi: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Punti positivi: Un resort davvero incantevole. Siamo venuti a Cancun da molti anni, ma questa è la nostra prima volta che alloggiamo in un hotel all-inclusive. Il blog fa un ottimo lavoro. Il cibo era abbondante e molto buono e vario tra cinque ristoranti. Il personale non avrebbe potuto essere più cordiale e disponibile. La piscina e la spiaggia sono pulite e molto belle. Il centro fitness e il centro benessere erano di prima classe.

Punti negativi: La nostra suite era fantastica, con grandi porte scorrevoli che si aprivano sulla spiaggia e sull'oceano. L'unica cosa deludente era che non includeva un balcone per sedersi e rilassarsi con un drink alla fine della giornata. Questo è stato un errore architettonico. Inoltre, gli hotel che circondano le Blanc non sono di alto livello come quelli che circondano il nostro hotel precedente, il JW Marriott. Non è un gran problema, ma è evidente quando si fa una passeggiata sulla spiaggia.

Punti positivi: Esperienza senza precedenti. Il cibo è buono, le strutture sono ben tenute e le strutture sono fantastiche

Punti negativi: Questa è la seconda volta che sono stato - era molto più affollata questa visita credo che sia un momento popolare per venire, ma ho sentito un leggero calo del servizio. Tutti sono eccezionalmente cordiali ma non hanno ricevuto alcune richieste, ma il servizio è comunque di gran lunga superiore rispetto a qualsiasi altro posto

Punti positivi: Tutto

Punti negativi: Anche se ho ricevuto un'e-mail di conferma da parte del kayak che la mia prenotazione non era da nessuna parte nel loro sistema. Non voglio più usare il kayak. Sono stato turbato da esso.

Punti positivi: Il cibo e il servizio

Punti negativi: Era stato prenotato come parte anteriore dell'oceano. Mi ha dato la vista parziale sull'oceano. In caso contrario non una sola cosa negativa da dire

Punti positivi: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Punti positivi: Loved the hotel, so nice and clean and upscale. Loved the in room dispensers and food was over the top. Service was incredible. We will be back.

Punti negativi: Bathroom in suite could have been bigger, seems small for such a high price hotel.

Punti positivi: Everything is great! Food is better than expected

Punti negativi: The only thing I didn’t like was the one thing I paid for, spa package... the facial they didn’t even remove my makeup.

Punti positivi: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Punti negativi: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Punti positivi: Staff were very friendly and helpful - especially Elizabeth from PR.

Punti negativi: Toilet was broken several times. Telephone power socket didn't work several times.

Punti positivi: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Punti negativi: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.

Punti positivi: They had shuttle buses to get you to your room. The staff was very friendly. The Speakeasy is the best bar on the resort and I spent a lot of time there. Food was great and some of the staff really went above and beyond.

Punti negativi: Firstly, I tried to cancel this reservation, but due to their lack of communication, I was unable to and had to keep it otherwise suffer a cancellation penalty. Also they won't let you pay for someone else. My mother was also going and i wanted to pay for her room as a gift to her. They absolutely refused, which made no sense, especially because they saw I had a separate reservation, so I was going to be there if they needed to see the card. They told me to change the room name to my own so I could pay, then when I get to the resort to switch the name back...like, what?! That sounds sketchy as heck! One night my coworkers and I went to a nightclub at the Sunrise resort and caught the Palace bus there. Well the bus stops running at 3am, which is when the nightclub closes and we ended up being stranded. Why not stop the bus at 3:30 so those of us spending money in your nightclub can make it back to our side of the resort. Some of the managers are jerks. I got chased by the raccoons one night when I was headed back to my room. Bars ran out of certain alcohols.

Punti positivi: Cleanliness, accessibility, maps, signage...all so perfect!!

Punti positivi: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Punti negativi: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort

Punti positivi: The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.

Punti negativi: Dinner reservation system was a huge pain required me to go argue with customer service

Punti positivi: Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

Punti positivi: Tutto era fantastico. Il personale era meraviglioso. Cibo incredibile. Servizio impeccabile

Punti negativi: Piscina e Spiaggia ingresso puzza tappeto bagnato.

Punti negativi: Sono stato discriminato

Punti positivi: Il servizio era molto buono

Punti positivi: L'atmosfera generale, personale gentile, ottima posizione.

Punti negativi: Nessuno

Punti positivi: Amazing View.

Punti negativi: Old elevators.

Punti positivi: Everything else very clean Excellent food Excellent service everybody Kind The beach beautiful

Punti negativi: The bathrooms at the pool

Punti positivi: Room has good enough space to accommodate 2-3 member families. Ocean view was beautiful from Pools inside resort and bar were excellent and memorable from balcony. Beach is just 1 minute walk from lobby.

Punti negativi: Bathroom was clean but leaking water from sideways, toilet and dressing area got filled with leaked water, had to put a towel and walkover as it was so slippery. TV was showing the watch history of previous guests. I made this reservation for 3 people, they just provided toothbrush, bath soap and personal care kit for just 1 person. Finally “Not up to my expectations”.

Punti positivi: World-class staff and service!!! It is not all inclusive so a bit pricey on the food and drinks, but you are on vacation, its okay to splurge. Hands down the best experience. Amazing rooms and location, step right onto the beach!

Punti negativi: ZERO complaints!

Punti positivi: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Punti negativi: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Punti positivi: Service

Punti negativi: None

Punti positivi: Very friendly staff. Great view. Outstanding Beach (white sands and not rocky)

Punti positivi: Great location on the beach, proper 5-star hotel service.

Punti positivi: Staff was amazing. Great hotel and rooms

Punti positivi: The pool area was unbelievably gorgeous and serene and HUGE. The scuba pool and staff to teach you was great. Great location with many restaurants close. They can be pricey, but they are good. The staff was so kind of friendly, we felt at home in Cancun!

Punti negativi: The adult pool bar could use a little renovation. It was awkward trying to eat there. Maybe it isn't meant for that? There are only 2 hot tubs and they were crowded most of the time. Literally the only two things I could see that could be improved.

Punti positivi: Gorgeous.

Punti negativi: Nothing.

Punti positivi: This was my 4th Trip to Cancun and this property exceeded expectations at every corner---Check in---Escort to your room---Room Quality and comfort---Beach Access and Pool set up----Restaurants----We are ready to book it again! Perfect Hotel!

Punti negativi: Nothing!

Punti positivi: Bella piscina e bar. Camere confortevoli. Vicino alla spiaggia.

Punti negativi: Il personale voleva sempre la mancia. Le camere non sono pulite. Niente da fare la sera. Poco alcol nelle bevande. Scarsa varietà di cibo.

Punti positivi: Il cibo era eccezionale

Punti negativi: Venditore di condividere del tempo sono fastidioso

Punti positivi: Il personale più cordiale e disponibile che abbia mai provato. Ci hanno dato un sorriso.

Punti negativi: Il cibo era deludente e l'alcol non era il migliore. Forse avere più di una varietà e ripiano superiore . Potreste offrire un upgrade tutto incluso per offrire una scelta migliore. L'upgrade tutto compreso richiederebbe una banda di colori diversa e pagherete extra.

Punti positivi: andava bene. Niente di speciale. Era troppo costoso per il valore. Il personale era disponibile.

Punti negativi: Vecchio resort. Le camere erano fredde, anche se ho preso una delle migliori camere con vista sull'oceano. Il blocco non funzionava. La porta si è bloccata più volte. Per me non vale il denaro che abbiamo speso

Punti positivi: Il servizio era eccezionalmente cordiale e facilmente accessibile sia per gli inglesi che per gli spagnoli. Buona varietà di cibo. Le strutture e i giardini erano ben tenuti. Camere molto pulite con acqua potabile in camera. Spiaggia molto grande con un bar sulla spiaggia. Le tartarughe marine depongono le uova sulla spiaggia durante il nostro soggiorno e siamo stati in grado di rilasciare le tartarughe di mare del bambino nell'oceano in una delle notti. Ci torneremo sicuramente in futuro.

Punti positivi: Il cibo era ottimo cosi' come posizione. Ottimi servizi in tutto l'hotel.

Punti negativi: I letti non erano molto confortevole

Punti positivi: Dalla spiaggia, bevande gratuite

Punti negativi: Il personale era scortese. Le camere e i ristoranti erano calde e afose. Il servizio clienti era scarso.

Punti positivi: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Punti positivi: Same rooms is not good condition

Punti negativi: Staff was friendly

Punti positivi: The food was quite good in both the specialty restaurants and the buffet. The waitstaff was excellent and extremely attentive. The fish tacos from the cevicheria by the beach did not disappoint.

Punti negativi: The only complaint I had was about the liquor. It seems as though the mixers they used were not good quality so it gave the mixed drinks an off taste. So I just stuck to champagne most of the time.

Punti positivi: Pasti in generale buoni e abbondanti, tutti i ristoranti inclusi nell'offerta, anche quelli alla carta. Stanze grandi e pulite. Posto molto bello.

Punti negativi: Un po' affollato ma è normale per la grandezza dell'hotel, in ogni caso tutti i servizi funzionano a dovere.

Punti negativi: Lo staff è scortese. Non ci hanno assegnato la camera pagata con la motivazione "restate una sola notte, cosa volete?" I bagagli, dopo 45 minuti dall'arrivo, erano ancora alla reception. Siamo dovute andare a recuperarli di persona e nessuno si è mai scusato per i vari disservizi.

Punti negativi: Attitude of Key Manager Attitude of Employees at Reception

Punti positivi: All the staffs are very friendly and helpful. The food is great and has a lot of varieties.

Punti positivi: beach so bad alot of seaweed

Punti negativi: its so good hotel put the beach so bad not clean at all alot of seaweed

Punti positivi: Pool and staff is great. Enough food options and really good quality. We never had “cheap buffe” feeling. We stayed for a 7 nights and there were enough options not to have dinner at the same place twice. Clean nice beach. New year Eve show was great and everyone worked extremly hard to provide a great night for us!

Punti negativi: We booked a premium garden view room. We prefer garden view as it usually really quite and we are ok to pay more for premium rooms. Here we got a VERY standard room for premium:(. 1st floor, no balcony ( but on premium room photos there is balcony). We spent the winter break there, so for the price we paid we had much higher expaction on room.

Punti positivi: We stayed at this hotel for 10 days and liked everything. Nice facilities, friendly and helpful staff, great beach and good food. We’ll stay here again when we come back to Cancun.

Punti negativi: Nothing

Punti negativi: I ristoranti sono mediocri, non ce ne sono tante scelte

Punti positivi: Pretty much everything was on point or great!

Punti negativi: Some of the walls needed to be touched up

Punti positivi: Questo posto offrirebbe buon rapporto qualità/prezzo con un personale da tre stelle, ma il rumoroso night club accanto ha rovinato tutto.

Punti negativi: Questo posto offrirebbe buon rapporto qualità/prezzo con un personale da tre stelle, ma il rumoroso night club accanto ha rovinato tutto.

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: I giardini sono belli, anche se sembrano un po' vecchi. Il personale era fantastico, ognuno di loro La spa era fantastica.

Punti negativi: Il cibo era cattivo. Ho continuato a cercare di dare a questo posto una 2° e 3° possibilità per vedere se c'era qualcosa di buono. Ma sono rimasto costantemente deluso. Era commestibile, ma tutt'altro che buono. Il problema è quando abbiamo preso un taco dall'aeroporto ed era molto meglio di tutto il cibo che abbiamo mangiato in quest'albergo. La camera era un po' sporca, la doccia perdeva, la porta di vetro della doccia aveva un graffio con il nome di qualcuno inciso.

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: Resort is newly renovated and beautiful, room was modern and clean, food was very good, staff was friendly. Pool and Beach seating is clean and very comfortable. Chose a room with access to Aqua Club, and felt it was well worth it! Can't wait to go back!

Punti negativi: Resort is awesome. The only negative is that the drinks are extremely watered down.

Punti positivi: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Punti negativi: that I couldn't stay longer

Punti positivi: Beach. Dining. Pool. Wifi speed & Range. Staff.

Punti positivi: Resort molto bello, personale sempre disponibile. Ristoranti ottimi con diverse scelte di menù sia a buffet che alla carta (tutti i ristoranti sono inclusi nel pacchetto all inclusive tranne uno).

Punti negativi: Aria condizionata forte in tutta la struttura, ma a Cancun è cosa comune in tutti i posti!

Punti positivi: The food was amazing

Punti negativi: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Punti positivi: Staff had incredible hospitality. Beautiful location away from the busy down town but close enough if you wanted to go.

Punti negativi: Pool and beach side areas were limited unless reserved .

Punti positivi: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Punti negativi: The elevators

Punti positivi: Tutto perfetto! Al nostro arrivo ci è stato proposto un upgrade nella suite "viento", a dir poco stupenda, con balcone vista fronte mare, jacuzzi e super moderna! La struttura bellissima sul mare, pulitissima e con un grande giardino sempre ben tenuto, con molti bar e ristoranti. Il migliore secondo noi il Siete dove ci è capitato spesso di fare colazione/pranzo/cena. Un particolare grazie va a tutto il personale, sempre molto gentile, sorridente, professionale, e disponibile a tener conto di ogni nostra richiesta. Un grazie particolare a Marco Antonio del Siete Restaurant x i suoi smoothies deliziosi e a Carla del Concierge! Grazie mille Live Aqua! Y hasta luego!

Punti positivi: La spiaggia curata, le camere finalmente rinnovate. Personale cortese.

Punti negativi: La spa, vecchia e mal funzionante oltre ai massaggi effettuati da personale poco capace. La nuova proprietà ha abbassato la qualità del cibo ma non i prezzi dei soggiorni.

Punti positivi: Many restaurants and places to sit staff the best this was out 12 th time at Liveaqua we are hopefully going back in September

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Show at night was fantastic!

Punti negativi: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Punti positivi: Friendliness of staff/drinks/food/beach/pools

Punti negativi: Some things weren’t fixed soon/had to report several times.

Punti positivi: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Punti negativi: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Punti positivi: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Punti negativi: The front desk staff they don't have empathy.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: Some of the staff people were very nice.

Punti negativi: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Punti positivi: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Punti negativi: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Punti positivi: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Punti negativi: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Punti positivi: Nice and helpful people, very good food (with one exception)

Punti negativi: Slow elevators, horrible Japanese restaurant

Punti positivi: Tutto

Punti positivi: Il servizio, il cibo, la posizione e l'intrattenimento

Punti positivi: Staff was mostly kind and good at making you feel valued and getting your needs met food was good compared to other all inclusive resorts have visited

Punti negativi: Cockroaches, yes indeed cockroaches in our room and was really difficult to change rooms and when did given room with broken toilet, fan and double bed instead of king with no concern for making things right - not a 4 star resort

Punti positivi: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Punti negativi: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Punti positivi: Very clean and up to date. Professional friendly staff.

Punti negativi: I can't think of anything that we didn't like.

Punti positivi: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Punti negativi: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Punti positivi: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Punti negativi: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Punti positivi: The staff

Punti negativi: Outdated. Rooms sub par. Allow smoking

Punti positivi: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Punti negativi: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Punti positivi: The architect the people where so friendly and kind

Punti negativi: No nothing at all

Punti positivi: The staff was amazing!

Punti negativi: Room was outdated and had a mold smell. Husband got food poisoning.

Punti positivi: The waiters at the restaurant made it feel like home.

Punti negativi: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Punti positivi: The hotel was decorated nicely. The room was adequate as well.

Punti negativi: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Punti positivi: excelente lugar muy completo dispuesto a repetir la experiencia.

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: Spiaggia Nord e piscina, ottimo cibo (a volte era freddo ma buono il gusto), Spa.

Punti negativi: Wifi intermittente e TV via cavo, supplemento per persona aggiuntiva.

Punti positivi: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Punti negativi: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Punti positivi: The facility and location was great. The staff was always friendly and welcoming.

Punti negativi: One of the restaurants over cooked the steak one night

Punti positivi: Large variety of foods, spa, pool, amenities, activities and checkout excellent. View from king Ziva room are beautiful.

Punti negativi: Many people outside the hotel who take a bath and stay in the Habanero restaurant area No enough chairs on the beach , people go there and put towels to reserve them at 6-7 am.

Punti positivi: Hotel stuff ok

Punti negativi: Waiting too long for dinner, and the food quality not good

Punti positivi: Tutto!!!! Tutto perfetto

Punti positivi: Clean, contemporary, first rate facilities.

Punti negativi: Beautiful location. Two beaches.

Punti positivi: Amazing staff service

Punti negativi: Food.

Punti positivi: La posizione a Punta Cancún, è un vantaggio per la presenza ormai costante delle alghe in tutta la zona..

Punti negativi: Siamo tornati dopo 2 anni e tutto è peggiorato: livello della ristorazione sceso; pulizia drasticamente peggiorata, le piscine il pomeriggio erano sporchissime; il livello di manutenzione è peggiorato; i lettini in spiaggia ed in piscina sono ormai fatiscenti; sabbia sempre sporca con la presenza di sigarette e piccoli rifiuti di carta o plastica. Nella nostra camera, molto umida, c’era un orribile cattivo odore di muffa!

Punti positivi: Tutto perfetto, camera, ristoranti, piscine e dintorni Vicinissimo ai locali piu' famosi di Cancun

Punti positivi: Pulito e posizione stupenda

Punti negativi: Curare la cucina