Hotel a Cancún

Punti positivi: Il cibo, l'atmosfera, le dimensioni e il centro benessere erano fantastici!

Punti negativi: Non potremmo pensare a niente - tranne le più informazioni sul Web site circa nessun bisogno di preoccuparsi per fare le prenotazioni del pranzo, come ottenere un taxi/shuttle dall'aeroporto, il fatto che la sessione di idroterapia prende l'ora completa...

Punti positivi: Staff was very friendly and accommodating Landscaping beautiful.

Punti negativi: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Punti positivi: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Punti negativi: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Punti positivi: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Punti positivi: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned

Punti negativi: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.

Punti positivi: Food was good.

Punti negativi: The hotel was supposed to be family oriented but everything is separated between adults/children. Receptionists were not willing to accommodate for a child with a broken foot and actually put us on a room with roof top that had stairs...

Punti positivi: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Punti negativi: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Punti positivi: Best food

Punti positivi: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Punti negativi: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Punti positivi: Location, attention to detail.

Punti negativi: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Punti positivi: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Punti positivi: The staff is so warming and so helpful! They go the extra mile.

Punti negativi: That I could not stay longer!

Punti positivi: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Punti positivi: Very friendly and fun staff!

Punti negativi: There was nothing I disliked

Punti positivi: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Punti positivi: Il servizio è stato eccezionale. Erano tutti così cordiali. Ci sono un sacco di scelte del ristorante e il cibo era buono. L'hotel è molto grande ma sparso che da la sensazione più intimo.

Punti negativi: C'è nessuna privacy in bagno.

Punti positivi: I giardini sono fantastici. Mi è piaciuto molto l'installazione. La gente era molto bello. Questo è davvero un posto fantastico da visitare.

Punti negativi: NON come le porte del bagno in vetro. Nessuna privacy.

Punti positivi: Tutto è pulito e gustoso e progettato per rendere felici gli ospiti.

Punti negativi: L'aria condizionata non era abbastanza forte nei ristoranti principali.

Punti positivi: Il personale era eccellente. L'intero complesso era estremamente pulito e molto bello!! Ci tornerò sicuramente!!

Punti positivi: Posizione Servizio Ambiente

Punti negativi: Il cibo Letti Cuscini

Punti positivi: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Punti negativi: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Punti positivi: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Punti negativi: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Punti positivi: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Punti negativi: Sunscreen too expensive

Punti positivi: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Punti negativi: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Punti positivi: Architettura

Punti positivi: Tutto! È un resort magnifico, non c’è nulla che non sia perfetto. La spiaggia è bellissima, le camere sono spaziose e arredate magnificamente. I ristoranti sono ottimi, il cibo è fenomenale; e lo staff è eccellente, tutti sono gentilissimi e pieni di attenzioni. Consigliatissimo!!!

Punti negativi: Niente

Punti positivi: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Punti positivi: perfect pools and activites.

Punti positivi: il posto è incantevole. Vale la pena fare 30 ore di viaggio per arrivare a destinazione. Spiaggia fantastica, struttura con design stupendi, camera assolutamente top. la villa con piscina è stupenda, ristoranti di qualità un SOGNO.

Punti negativi: un pò il wifi, ma forse perché la struttura era al completo. per il resto NULLA!

Punti positivi: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Punti positivi: I don’t often write reviews but on this occasion I had to. From the moment we came to hotel to the moment we left it was fantastic. The staff, the beach, the food the atmosphere you could not fault anything. It was so relaxing and peaceful. Can’t wait to come back.

Punti negativi: Nothing

Punti positivi: this place was everything and more i was honestly shocked upon arrival

Punti negativi: f

Punti positivi: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Punti negativi: If you’re looking for a place to have fun and crazy party, this is not the place.

Punti positivi: Great ambience

Punti negativi: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive

Punti positivi: Great hospitality, great facility and food!!

Punti positivi: Hotel stupendo. Spiaggia incantevole. Personale molto attento.

Punti negativi: Nulla

Punti positivi: Very private and clean.

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Punti negativi: Absolutely nothing, would go back again, in a heartbeat!!!

Punti positivi: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Punti negativi: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Punti positivi: Hospitality of staff.

Punti negativi: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Punti positivi: What didn’t we like. Literally everything is perfect.

Punti positivi: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Punti positivi: The location, views, service, cleanliness and the pools

Punti negativi: Very less Vegetarian options for breakfast, lunch and dinner

Punti positivi: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Punti negativi: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Punti positivi: Everything was great the food , staff, room etc...Great choice .

Punti negativi: Nothing

Punti positivi: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Punti negativi: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Punti positivi: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Punti negativi: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Punti positivi: Location,views,accessible, personal treat you like a king

Punti negativi: -

Punti positivi: Pulito e posizione stupenda

Punti negativi: Curare la cucina

Punti positivi: Era tutto eccezionale. All inclusive è migliore.

Punti negativi: Difficile trovare qualcosa che è stato male. Ci ritornerei.

Punti positivi: Camere pulite e personale cortese

Punti negativi: La pioggia

Punti positivi: Il personale più cordiale che abbia mai incontrato.

Punti positivi: Tutto. La camera per i servizi. Le persone erano molto disponibili e cordiali!

Punti negativi: Niente. Tutto era fantastico!

Punti positivi: love the location, walk to the beach.

Punti negativi: the rooms have so thin walls.

Punti negativi: Every thing

Punti positivi: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Punti positivi: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Punti negativi: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Punti positivi: people there are very nice and friendly and helpful

Punti positivi: The staff was super helpful and the service was great

Punti negativi: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Punti positivi: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Punti negativi: Need one more stair from the beach on the other side and one restroom

Punti positivi: The best thing is the Beach front area and the views in the room

Punti negativi: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Punti positivi: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Punti negativi: No

Punti positivi: We love the restaurant, the room, the services...Everything

Punti negativi: The day I have to leave

Punti positivi: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Punti negativi: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Punti positivi: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Punti negativi: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Punti positivi: Il cibo e il servizio

Punti negativi: Era stato prenotato come parte anteriore dell'oceano. Mi ha dato la vista parziale sull'oceano. In caso contrario non una sola cosa negativa da dire

Punti positivi: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Punti positivi: Everything is great

Punti negativi: Nothing

Punti positivi: Awesome property with great staff!

Punti negativi: Nothing, it was perfect!

Punti positivi: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Punti negativi: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Punti positivi: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Punti negativi: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Punti positivi: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.

Punti negativi: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.

Punti positivi: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Punti negativi: Nothing. There was not a single complaint.

Punti negativi: Shower floor drain need to be fixed. Water drain Too slow

Punti positivi: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Punti negativi: I liked everything!!

Punti positivi: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Punti negativi: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Punti positivi: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Punti negativi: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Punti positivi: Rooms were great. Staff super friendly and attentive.

Punti negativi: Food was underwhelming for the cost to stay.

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Show at night was fantastic!

Punti negativi: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Punti positivi: Friendliness of staff/drinks/food/beach/pools

Punti negativi: Some things weren’t fixed soon/had to report several times.

Punti positivi: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Punti negativi: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Punti positivi: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Punti negativi: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: the Swiming pools are good. Staff in swimming pools are good.

Punti negativi: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Punti positivi: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Punti negativi: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Punti positivi: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Punti negativi: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Punti positivi: Everything!

Punti negativi: Loved it all

Punti positivi: The beach of the hotel is really good. The food of the buffet is also not bad.

Punti negativi: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Punti positivi: Tutto

Punti positivi: Il servizio, il cibo, la posizione e l'intrattenimento

Punti positivi: The hotel was beautiful and the location was perfect!

Punti positivi: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Punti negativi: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Punti positivi: Very clean and up to date. Professional friendly staff.

Punti negativi: I can't think of anything that we didn't like.

Punti positivi: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Punti negativi: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Punti positivi: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Punti negativi: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Punti positivi: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Punti negativi: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Punti positivi: Great seating and overal service was wonderful....but....

Punti negativi: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Punti positivi: I loved best about this hotel was the staff. All of them. I mean everyone of them were friendly, helpful and excited that you were there with them. I was just really impressed with the staff.

Punti negativi: Hard to come up with anything bad about this place. There were no surprises. Very accommodating.

Punti positivi: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Punti negativi: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Punti positivi: The waiters at the restaurant made it feel like home.

Punti negativi: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Punti positivi: The hotel was decorated nicely. The room was adequate as well.

Punti negativi: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Punti positivi: The beach is beautiful and didn’t have that strong waves so my son enjoyed swimming. The pools are nice. The foods have many varieties and it was amazing.

Punti negativi: Many guests smoke everywhere even in the pools!!! I think the hotel should have the smoking areas separately. The events and parties were boring. I think they should have family friendly events and parties.

Punti positivi: Bella piscina e bar. Camere confortevoli. Vicino alla spiaggia.

Punti negativi: Il personale voleva sempre la mancia. Le camere non sono pulite. Niente da fare la sera. Poco alcol nelle bevande. Scarsa varietà di cibo.

Punti positivi: Il cibo era eccezionale

Punti negativi: Venditore di condividere del tempo sono fastidioso

Punti positivi: Il cibo era ottimo cosi' come posizione. Ottimi servizi in tutto l'hotel.

Punti negativi: I letti non erano molto confortevole

Punti positivi: Dalla spiaggia, bevande gratuite

Punti negativi: Il personale era scortese. Le camere e i ristoranti erano calde e afose. Il servizio clienti era scarso.

Punti positivi: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Punti positivi: The food, drinks and customer service

Punti negativi: We had to leave

Punti positivi: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!

Punti negativi: Everything was perfect!

Punti positivi: Beautiful, comfortable, great accommodations

Punti negativi: You had to reserve the steakhouse only between two and three the day before in order to eat there

Punti positivi: The location of the property and the excellent food and service.

Punti negativi: They didn’t have any American beer on property.

Punti positivi: Pasti in generale buoni e abbondanti, tutti i ristoranti inclusi nell'offerta, anche quelli alla carta. Stanze grandi e pulite. Posto molto bello.

Punti negativi: Un po' affollato ma è normale per la grandezza dell'hotel, in ogni caso tutti i servizi funzionano a dovere.

Punti positivi: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.

Punti negativi: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.

Punti positivi: The food and the staff were unbeatable! Great beach as well.

Punti positivi: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.

Punti negativi: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.

Punti positivi: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.

Punti negativi: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.

Punti positivi: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.

Punti negativi: Rooms were noisy

Punti negativi: All inclusive is not all Inclusive- they catch u out on lots of different charges!

Punti positivi: Tutto è di prim'ordine.

Punti negativi: Posizione della camera era orribile.

Punti positivi: Tutto era fantastico!

Punti negativi: Il nostro lavandino oltre scorrevano nel la nostra seconda camera

Punti positivi: Tutto è andato ben oltre le nostre aspettative! INCREDIBILE! Una vera esperienza da sogno! Lo consiglio a chiunque al 100%

Punti positivi: Un'ottima camera junior suite Una bella spiaggia Il personale era fantastico

Punti negativi: Pensateci 2 volte se viaggiate da soli. Questo hotel era per coppie e famiglie.

Punti positivi: Buon cibo

Punti negativi: Personale scortese e poco professionale

Punti positivi: Questo posto è incredibile. Ci siamo sentiti come dei re una volta che siamo arrivati. Le attrezzature sono di prim'ordine. Hotel bellissimo, con viste mozzafiato da tutte le camere. Il cibo era delizioso. Il personale era cordiale. Il personale di intrattenimento era eccezionale. Altamente raccomandato. Vorrei scegliere questo hotel ogni volta che mi trovo a Cancun.

Punti negativi: C'erano alcune formiche nella nostra camera, ma che probabilmente è normale per la maggior parte dei luoghi in Messico. Il cercare di rimanere al di sopra di esso. La connessione Wifi era incredibilmente lento se non inesistente. Provate a trovare un piano internazionale di dati che non vite sulle tariffe.

Punti negativi: Presentazione di vendite club vacanze.

Punti positivi: Mi è piaciuto molto l'Hotel e i giardini. Spiaggia, era perfetta. Il servizio è di prima classe superiore e attento a tutte le esigenze. Ha avuto un problema con la nostra camera ed era gestito in pochi minuti. Il cibo è buono e o eccezionale. Sono stato qui per un alleggerimento con un grande gruppo e un sacco di divertimento, con un non preoccupatevi del mondo.

Punti positivi: Il cibo, la spiaggia, hotel, personale attento.

Punti negativi: La donna delle pulizie ci ha rubato 100 dollari. Non molte prese elettriche

Punti positivi: L'hotel era molto bello. Tutto era molto pulito. Avevano eccellente servizio clienti. È in grado di prevedere le esigenze ed erano Johnny sul posto. Il personale era super cordiale e molto felice.

Punti negativi: Niente a che non piace.

Punti positivi: Le strutture erano belle.

Punti negativi: Terribile esperienza nel complesso. Incrinato il mio dente sul cibo del servizio in camera e nessuno sembrava interessarsi. Tutto Il viaggio è stato un incubo.

Punti positivi: Mi è piaciuto tutto, come vicino all'aeroporto, il personale, la colazione a buffet è organizzato in modo accogliente con un sacco di varietà, deliziosi ristoranti tra cui scegliere ogni sera, la splendida piscina a sfioro

Punti positivi: Restaurants are amazing and the food is yummy the fact that everything is inclusive makes the staying more relaxing there are variable entertaining shows and all are nice

Punti negativi: rooms that are facing the ocean are actually facing part of it (when you tilt your head 90 degrees). you have to choose room front ocean to actually face the ocean some furniture inside the room haves some stains from long use the activity concierge doesn't give you the best price you have to brag

Punti negativi: food in the Mexican restaurant downstairs was a let down

Punti positivi: The property was immaculately gorgeous!!!

Punti negativi: The food and drinks could’ve been a little more appetizing. However I did enjoy the dining experience as a whole. Although the entertainment was nice, I’d desired a little more upbeat entertainment. I’d like to be able to party a little bit without having to leave the property to do so.

Punti positivi: Service was fantastic! Ultimate luxury

Punti positivi: Everything was amazing. We loved the honeymoon suite.

Punti negativi: We couldn’t play music poolside with our speaker.

Punti negativi: I wish there was more exciting music at the pool

Punti positivi: The stafff the hospitality. The food drinks cleanliness everything

Punti negativi: Dj needs to play more variety of music. Pop, rap, r-n-b

Punti positivi: The hotel was beautiful and very well maintained. The staff was incrediable - always available to help and ensure you have an amazing time. The entertainment staff did a great job at keeping you busy with a variety of activities.

Punti negativi: None of the food was bad, but it was just average.

Punti positivi: No kids and the staff

Punti positivi: Everything... and I mean everything !!

Punti negativi: There was nothing...and I mean nothing

Punti positivi: The decorations are so beautiful and the unlimited drinks and the staff where absolutely sweethearts all of them . A total dreamy vacation . Thanks secrets

Punti positivi: The friendliness of the staff, the facilities. The spa is really nice

Punti negativi: The food, very low quality, in all restaurants (some worst than others)

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Punti negativi: Only 1 breakfast restaurant choice

Punti positivi: it was amazing. i'm traveling all over the world . this is the best value for money I ever had. amazing staff !!! food was great . rooms are great

Punti positivi: The room was nice with a great view, clean and new. Good cleaning service, nice and helpful staff

Punti negativi: The food is so so, big queues on the breakfast. Plastic glasses for drinks are looking bad and old, not always look clean. The bed was old and too soft for me, not good for the back

Punti positivi: Super well located, clean and the food was great!

Punti negativi: The sushi station was delish, but it could be faster in the service.

Punti positivi: Resort molto bello, personale sempre disponibile. Ristoranti ottimi con diverse scelte di menù sia a buffet che alla carta (tutti i ristoranti sono inclusi nel pacchetto all inclusive tranne uno).

Punti negativi: Aria condizionata forte in tutta la struttura, ma a Cancun è cosa comune in tutti i posti!

Punti positivi: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Punti negativi: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Punti positivi: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing

Punti negativi: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.

Punti positivi: Beautiful hotel and grounds. Great food and employees.

Punti negativi: No complaint at all.

Punti positivi: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.

Punti negativi: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.

Punti positivi: Tutto perfetto! Al nostro arrivo ci è stato proposto un upgrade nella suite "viento", a dir poco stupenda, con balcone vista fronte mare, jacuzzi e super moderna! La struttura bellissima sul mare, pulitissima e con un grande giardino sempre ben tenuto, con molti bar e ristoranti. Il migliore secondo noi il Siete dove ci è capitato spesso di fare colazione/pranzo/cena. Un particolare grazie va a tutto il personale, sempre molto gentile, sorridente, professionale, e disponibile a tener conto di ogni nostra richiesta. Un grazie particolare a Marco Antonio del Siete Restaurant x i suoi smoothies deliziosi e a Carla del Concierge! Grazie mille Live Aqua! Y hasta luego!

Punti positivi: The rooms are nice, modern, clean and beautiful. The rest of the hotel and the service do not match.

Punti negativi: We had high expectations for this resort: many review sites rate describe it as one of the most luxurious and modern hotels in Cancun Riviera. It did not meet our expectations at all. The check-in process was long. We arrived at 2.30pm (official check in at 3pm) and were asked to wait around the property. When we returned at almost 4pm, it still took some time to give us the key. Then we got stuck in an elevator. There were no towels at the pool. The barmen at the bar were quite rude. The bar looked dirty and unpleasant. Drinks are cheap. Overall service was very poor (except for the doormen and valet - these guys were excellent). We ended up leaving the property within 1.5 hours, in frustration. It almost ruined our vacation. We are used to the quality of the Ritz, Hyatt and Four Seasons; this hotel may be good for another clientele but we do not recommend it.

Punti positivi: The staff, The modern room, The service, Quality of food and great smoothies! Private beach, infinity pool etc..

Punti negativi: The paid restaurant, paid Cabanas These should be visible to guests while booking a room online as you are booking an all-inclusive hotel. However other hotels do this as well even worse.

Punti positivi: Tutto era fantastico. Il personale era meraviglioso. Cibo incredibile. Servizio impeccabile

Punti negativi: Piscina e Spiaggia ingresso puzza tappeto bagnato.

Punti negativi: Sono stato discriminato

Punti positivi: Il servizio era molto buono

Punti positivi: L'atmosfera generale, personale gentile, ottima posizione.

Punti negativi: Nessuno

Punti positivi: Everything

Punti negativi: Nothing

Punti negativi: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.

Punti positivi: Everything

Punti positivi: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed

Punti negativi: Loved everything, I didn’t want to leave

Punti positivi: the staff are the best; we welcoming

Punti negativi: no

Punti positivi: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi

Punti negativi: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed

Punti positivi: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.

Punti negativi: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.

Punti positivi: The food, the pool area, the cleanness, the staff and the property is beautiful

Punti negativi: Nothing

Punti positivi: Pool, beach, room, staff; all great

Punti negativi: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.

Punti positivi: Everything

Punti negativi: Elevators were hard to find

Punti positivi: All- location, service, food. Great job

Punti positivi: Great location, clean, had everything needed. No need to venture out.

Punti negativi: Ocean front and beach access

Punti positivi: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Punti negativi: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Punti positivi: Beach location

Punti negativi: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Punti positivi: Overall, a good place to stay. Plenty of tourists with families. A little old facility but well maintained.

Punti positivi: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Punti negativi: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Punti positivi: Everything, will go to the same hotel when I go back.

Punti negativi: Nothing liked everything

Punti positivi: Beach.

Punti negativi: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Punti positivi: Palace Resorts are always an enjoyable experience

Punti negativi: No

Punti positivi: Ottimo servizio che è impareggiabile. Un'atmosfera molto calda e accogliente

Punti positivi: Pulito Tranquillo Posizione

Punti negativi: Spa non è da 5 stelle Scelta limitata di ristoranti

Punti positivi: La reception

Punti positivi: We Love this property and everyone is super nice! The breakfast buffet and beach food service is wonderful! We typically spend all day at the beach...its absolutely Beautiful!!

Punti negativi: The only thing I didn't like was the crazy amount of seaweed...but I know the Ritz has no control over that! :) But they usually do a great job of keeping the beaches clean....there was just so much this trip.

Punti positivi: loved everything. lovely experience

Punti positivi: Excellent service. Everyone one was friendly and attentive.

Punti negativi: There were a lot of seaweed on the shore. Aside from that everything was perfect.

Punti positivi: The whole team are the kindest and attention people that I had ever seen in a luxury hotel

Punti negativi: Nothing. It was absolutely perfect.

Punti positivi: Cleanliness anf staff friendliness

Punti negativi: The expensive cost of mesls

Punti positivi: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Punti negativi: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .

Punti positivi: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.

Punti negativi: Staff & service was very friendly. Although, the hotel feels dated - for the amount of money I spent, I feel some amenities (even 1 complimentary alcoholic beverage a day) should be included. Also many other hotels I’ve stayed at are far more modern and simply have a far more luxurious feel for the money. Again, staff is great, but I probably would not choose ritz over other hotels.

Punti positivi: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury

Punti positivi: Food was amazing. Staff attentive, all round great stay as usual

Punti positivi: The hotel, staff, top service around premices.

Punti negativi: The beach. Always waves and wind a part of sea wead... if you go for the beach you can forget it...

Punti positivi: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Punti positivi: The royal service is amazing. Was perfect

Punti positivi: The staff was great!

Punti negativi: That our room didn’t have a jacuzzi tub