Cancún Resort

Punti positivi: Il cibo, l'atmosfera, le dimensioni e il centro benessere erano fantastici!

Punti negativi: Non potremmo pensare a niente - tranne le più informazioni sul Web site circa nessun bisogno di preoccuparsi per fare le prenotazioni del pranzo, come ottenere un taxi/shuttle dall'aeroporto, il fatto che la sessione di idroterapia prende l'ora completa...

Punti positivi: Staff was very friendly and accommodating Landscaping beautiful.

Punti negativi: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Punti positivi: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Punti negativi: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Punti negativi: Absolutely nothing, would go back again, in a heartbeat!!!

Punti positivi: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Punti negativi: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Punti positivi: Hospitality of staff.

Punti negativi: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Punti positivi: What didn’t we like. Literally everything is perfect.

Punti positivi: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Punti positivi: The location, views, service, cleanliness and the pools

Punti negativi: Very less Vegetarian options for breakfast, lunch and dinner

Punti positivi: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Punti negativi: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Punti positivi: Everything was great the food , staff, room etc...Great choice .

Punti negativi: Nothing

Punti positivi: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Punti negativi: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Punti positivi: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Punti negativi: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Punti positivi: Location,views,accessible, personal treat you like a king

Punti negativi: -

Punti positivi: Pulito e posizione stupenda

Punti negativi: Curare la cucina

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Show at night was fantastic!

Punti negativi: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Punti positivi: Friendliness of staff/drinks/food/beach/pools

Punti negativi: Some things weren’t fixed soon/had to report several times.

Punti positivi: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Punti negativi: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Punti positivi: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Punti negativi: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: the Swiming pools are good. Staff in swimming pools are good.

Punti negativi: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Punti positivi: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Punti negativi: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Punti positivi: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Punti negativi: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Punti positivi: Everything!

Punti negativi: Loved it all

Punti positivi: The beach of the hotel is really good. The food of the buffet is also not bad.

Punti negativi: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Punti positivi: Bella piscina e bar. Camere confortevoli. Vicino alla spiaggia.

Punti negativi: Il personale voleva sempre la mancia. Le camere non sono pulite. Niente da fare la sera. Poco alcol nelle bevande. Scarsa varietà di cibo.

Punti positivi: Il cibo era eccezionale

Punti negativi: Venditore di condividere del tempo sono fastidioso

Punti positivi: Il cibo era ottimo cosi' come posizione. Ottimi servizi in tutto l'hotel.

Punti negativi: I letti non erano molto confortevole

Punti positivi: Dalla spiaggia, bevande gratuite

Punti negativi: Il personale era scortese. Le camere e i ristoranti erano calde e afose. Il servizio clienti era scarso.

Punti positivi: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Punti positivi: The food, drinks and customer service

Punti negativi: We had to leave

Punti positivi: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!

Punti negativi: Everything was perfect!

Punti positivi: Beautiful, comfortable, great accommodations

Punti negativi: You had to reserve the steakhouse only between two and three the day before in order to eat there

Punti positivi: The location of the property and the excellent food and service.

Punti negativi: They didn’t have any American beer on property.

Punti positivi: Pasti in generale buoni e abbondanti, tutti i ristoranti inclusi nell'offerta, anche quelli alla carta. Stanze grandi e pulite. Posto molto bello.

Punti negativi: Un po' affollato ma è normale per la grandezza dell'hotel, in ogni caso tutti i servizi funzionano a dovere.

Punti positivi: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.

Punti negativi: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.

Punti positivi: The food and the staff were unbeatable! Great beach as well.

Punti positivi: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.

Punti negativi: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.

Punti positivi: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.

Punti negativi: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.

Punti positivi: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.

Punti negativi: Rooms were noisy

Punti negativi: All inclusive is not all Inclusive- they catch u out on lots of different charges!

Punti positivi: Il personale è stato sempre gentile e molto attento. Splendido resort.

Punti positivi: Tutto è perfetto!!

Punti positivi: Tutto era perfetto, questo hotel è ottimo. Ogni dettaglio è stato curato. Che splendido soggiorno!

Punti positivi: Bellissima vista a bordo piscina della spiaggia Camera confortevole con vista straordinaria della piscina e della spiaggia Il personale era molto cordiale!

Punti negativi: Ottimo cibo, se siete amanti del pesce. Se no, potreste non apprezzare le altre opzioni disponibili. Spice dovrebbe aggiungere tostadas nel loro menu della colazione!

Punti positivi: Servizio impeccabile! Molto pulita la spiaggia! Buon cibo! Le camere sono stupende! Mi è piaciuto molto la parte "solo per adulti"! Una vacanza perfetta!!

Punti negativi: Non c'è nulla che non mi è piaciuto!

Punti positivi: Ci è piaciuto il cibo e il servizio era eccellente

Punti negativi: Non c'era un bar notturno e niente da fare dopo le 9 di sera. C'era poca scelta di ristoranti per la cena

Punti positivi: Best sulla strip

Punti positivi: I massaggi presso la spa erano incredibili!

Punti positivi: Cibo buono e tutto il resto.

Punti negativi: Camera con due letti separati. Scomodo.

Punti positivi: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Punti negativi: Esigenze intrattenimento più ore di notte.

Punti negativi: Resort perfetto meno la palestra

Punti positivi: Staff was wonderful. Everyone was very nice and helpful. Property was very clean, everything felt well maintained and the room was spotless. For an all inclusive the food was surprisingly good, breakfast at pelicans was great and we never had an issue waiting for a table at any of the restaurants

Punti negativi: A movie was being shot during the entirety of our stay which caused the beach to be mostly covered by the movie set. The hotel did not alert us in advance or tell us when we even got to the hotel and checked in. We were inconvenienced during our whole stay, having to stay out of the way and having restricted beach and ocean access. They also told us they only served alcohol 11am to 11pm but then that didn’t end up being totally right. Don’t stay here if you want a very lively nightlife, it all shuts down by 1130pm.

Punti positivi: I loved everything about this hotel, I am picky I grow up in the grounds of a wonderful all inclusive compliments to my mother’s job....Thanks Mom. So it’s hard to impress me....and I am impressed......Thanks guys....I will be back.

Punti negativi: -

Punti positivi: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Punti negativi: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Punti positivi: Restaurants, pool

Punti negativi: Jacuzzi not working and light problem. Poor quality of free alcoholic beverage. Very hot opened reception. Arrived at 2am, keys didn't work and I had to change 3 times to an other bedroom.

Punti positivi: This is great hotel! I had one of the best vacation in my life. Cancun is great too!

Punti positivi: This resort was incredible. Exceeded our expectations. Couldn’t have picked a better resort

Punti negativi: I wish the pool was open later

Punti positivi: When you enter the place is amazing beautiful from when you walk in. Staff very nice and helpful. Food was amazing we tried to eat in all restaurants but didnt stay for too long. They have night entertainment which is pleasing to watch. By 5ish the sun starts setting due the building covering so get your tan on early.

Punti negativi: Check in is exactly at 3. We got in really early and had to wait. Im sure if it wasnt busy they would have been able to check us in early but that was the only bad thing. Bathrooms do need to be updated. It was a bit confusing when it came to operating the shower.

Punti positivi: Huge place. Even though they were completely booked the hotel never looked crowded. Staff was amazing! Pool party was also lit! The food was okay. My wife and I stay in the swim up suite and again it was amazing!!

Punti negativi: Other than the hotel manager telling me she going to call the cops on me. Everything was okay.

Punti positivi: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.

Punti positivi: Everything was fantastic.

Punti positivi: Amazing staff, wonderful facility, Great food!! Will go back again!!

Punti negativi: We had booked our stay for four nights looking for a relaxing getaway. The first morning we walked into the lobby we could not move-there were people everywhere, cameras, cameramen. The entire lobby and central bar was off limits to the guests at the resort. This went on from 6:30 am until bedtime. We had no clue what was going on, and had to ask someone at the hotel who then told us they were filming a movie there. We were not told this when we checked into our room the day before. We could not access the front door, front desk or enjoy the lobby's seating and the main bar. We were very inconvenienced for the entire day and had to walk around the outskirts of the resort to get from the pool to the restaurant. On our last two days, they moved the filming of the movie to the beach and resort's pool. We were not allowed to use half of the pool and they occupied a good portion of the cabanas that were there for guests whom paid to stay at this place. We have to sacrifice our comfort for the movie. There were people everywhere, moving furniture around by the pool while we were trying to swim. If I had known this prior to my trip, I would not have stayed here, as it wasn't as relaxing as a vacation should be!!! I spoke to the staff about this and they offered a free upgrade next time I come. Unfortunately I would not spend the money to come back, so therefore that is useless to me. They did not offer ANY compensation for the money we spent only to be inconvenienced by the movie crew and props and loud noises all over the resort. I find it very unprofessional that we were not made aware of this prior to coming on our trip or even at check-in, nor were any of the other guests.