Cancún Resort

Punti positivi: Il personale era molto disponibile. Molte scelte alimentari diverse. La camera nella torre turchese era la più bella che la nostra famiglia abbia mai visto. La piscina e la spiaggia sono semplicemente perfette! Consiglierei a chiunque vada a Cancun.

Punti positivi: Il personale, la struttura, i servizi, e il paesaggio sono incredibili

Punti positivi: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Punti negativi: Intermitent Wifi and Cable TV, extra charges for additional person.

Punti positivi: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Punti negativi: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Punti positivi: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Punti negativi: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Punti positivi: Siamo rimasti molto soddisfatti in ogni aspetto del nostro soggiorno all'Iberostar di Cancun.

Punti positivi: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Punti negativi: No top shelf alcohol choices.

Punti positivi: Accogliente soggiorno tutto incluso, servizio in camera 24 ore su 24

Punti negativi: Il fatto che ci è stato detto che avremmo avuto la vista sull'oceano garantita... ci hanno caricato il 30% di spese extra per i servizi dei punti del resort

Punti positivi: Il cibo, il centro benessere e la piscina

Punti positivi: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Punti negativi: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Punti positivi: Fantastic staff!! Great food and lots of entertainment...

Punti negativi: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Punti positivi: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Punti negativi: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Punti positivi: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Punti negativi: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Punti positivi: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Punti negativi: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Punti positivi: Hotel bellissimo, cibo delizioso, posizione eccellente. Lo consiglio vivamente!

Punti negativi: Il personale è riservato ad un massimo-vendere altri prodotti

Punti positivi: Il cibo non era buono , il posto dovrebbe essere rinnovato

Punti positivi: Un posto fantastico, ho incontrato i miei bambini per una vacanza rilassante! Il personale è cordiale, disponibile senza essere invadenti. Il posto è pulito, bello e rilassato. Persone provenienti da tutto il mondo per incontrare e la varietà di cibo e divertirsi.

Punti negativi: Questa volta non era troppo affollato, ma altre volte era molto pieno sopratutto in piscina. Ci siamo andati perché ci piace il posto e abbiamo fatto un ottimo affare tramite Kayak, ma non ci potevamo permettere il prezzo normale. Se sapessi di non trovare un soggiorno affollato, ci tornerei subito.

Punti positivi: L'hotel dovrebbe esser uno dei migliori di Cancun, ma è una grande delusione

Punti positivi: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Punti negativi: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Punti positivi: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Punti negativi: that I couldn't stay longer

Punti positivi: The perfect hotel - paradise.

Punti negativi: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Punti positivi: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Punti negativi: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Punti positivi: The pools are amazing, the grounds well kept and the staff are all friendly.

Punti negativi: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Punti positivi: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Punti negativi: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Punti positivi: Nulla da distinguere da questo hotel sul fronte spiaggia. Sono competenti e hanno tutte le comodità. Ma è freddo, senz'anima.

Punti positivi: Hotel sulla costa ben mantenuto. Le camere con vista Oceano sono fantastici. La piscina è veramente soddisfacente. La spiaggia pulita. Il personale è veramente ottimo.

Punti negativi: Nessuna navetta per l'aeroporto. È stata una delusione, ma credo che pochi alberghi forniscano tale servizio a Cancun. Sarebbe davvero bello averlo, anche a pagamento...

Punti positivi: The staff was very helpful, even though I had problems expressing what I wanted.

Punti negativi: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...

Punti positivi: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Punti positivi: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Punti negativi: The birds who fly in in the morning to steal my breakfast at the morning buffet.

Punti positivi: The room was charged and I was never able to check in had to look for another last minute hotel

Punti negativi: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Punti positivi: The beach front

Punti negativi: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!

Punti positivi: Tutto il personale era gentile.

Punti negativi: Il cibo. Nessun sapore. Gli ascensori ma si rompevano continuamente. L'intera struttura necessita di aggiornato.

Punti positivi: the ocean view from the room was beautiful .

Punti negativi: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Punti positivi: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Punti negativi: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Punti positivi: Beautiful place and great services!

Punti negativi: The only bad thing is that we waited almost 3 hours to get our room ready.

Punti positivi: We like the food....it was amazing!!! Lots to chose from.

Punti negativi: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...