Recensioni recenti
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Aeroporto di Cancún recensioni di auto e directory
N°1 in classifica
Avis
Migliore valutazione
6,4 Buono (2 recensioni)
1 sede at Aeroporto di Cancún
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Avis recensioni
Punti di autonoleggio
Avis
Punti di ritiro a Aeroporto di Cancún
Carratera Cancun Chetumal Km22
+52 998 886 0221
Tutte le recensioni Avis
Recensioni per Avis a Aeroporto di Cancún
N°2 in classifica
National
5,7 OK (22 recensioni)
1 sede at Aeroporto di Cancún
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National recensioni
Punti di autonoleggio
National
Punti di ritiro a Aeroporto di Cancún
International Airport
+52 998 277 2796
Tutte le recensioni National
Recensioni per National a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Horrible experience
Punti negativi: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
recensione fornita da
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10,0
Perfect and easy
Punti positivi: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
recensione fornita da
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5,6
Get ready for hidden fees
Punti positivi: Easy shuttle to the car rental. Good car
Punti negativi: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
recensione fornita da
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2,0
Ran out of car seats
Punti positivi: Price looked good online
Punti negativi: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
recensione fornita da
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3,2
Dishonest Staff National
Punti positivi: nothing positive
Punti negativi: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
recensione fornita da
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10,0
Know about renting in mexico
Punti positivi: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Punti negativi: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
recensione fornita da
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8,8
All good, except for dropoff
Punti positivi: Pickup was efficient, car was great.
Punti negativi: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
recensione fornita da
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6,4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Punti positivi: Staff was friendly.
Punti negativi: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
recensione fornita da
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2,0
Cancelled my reservation
Punti negativi: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
recensione fornita da
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4,0
Waited 2 hours for shuttle and paid 50% more than
Punti positivi: Car was clean, and drop off was easy.
Punti negativi: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
recensione fornita da
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6,0
typical rental
Punti positivi: easy
Punti negativi: not specific to National but all the hidden "liability" clauses are a pain.
recensione fornita da
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2,4
Mexican insurance laws!
Punti positivi: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
recensione fornita da
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10,0
Perfect and easy
Punti positivi: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
recensione fornita da
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10,0
Know about renting in mexico
Punti positivi: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Punti negativi: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
recensione fornita da
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8,8
All good, except for dropoff
Punti positivi: Pickup was efficient, car was great.
Punti negativi: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
recensione fornita da
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2,0
Horrible experience
Punti negativi: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
recensione fornita da
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5,6
Get ready for hidden fees
Punti positivi: Easy shuttle to the car rental. Good car
Punti negativi: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
recensione fornita da
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2,0
Ran out of car seats
Punti positivi: Price looked good online
Punti negativi: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
recensione fornita da
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3,2
Dishonest Staff National
Punti positivi: nothing positive
Punti negativi: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
recensione fornita da
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6,4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Punti positivi: Staff was friendly.
Punti negativi: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
recensione fornita da
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2,0
Cancelled my reservation
Punti negativi: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
recensione fornita da
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4,0
Waited 2 hours for shuttle and paid 50% more than
Punti positivi: Car was clean, and drop off was easy.
Punti negativi: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
recensione fornita da
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6,0
typical rental
Punti positivi: easy
Punti negativi: not specific to National but all the hidden "liability" clauses are a pain.
recensione fornita da
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2,4
Mexican insurance laws!
Punti positivi: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
recensione fornita da
N°3 in classifica
Alamo
5,6 OK (102 recensioni)
1 sede at Aeroporto di Cancún
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di ritiro a Aeroporto di Cancún
Intl And Domestic Arrivals
+52 998 886 0100
Tutte le recensioni Alamo
Recensioni per Alamo a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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3,6
Punti positivi: Drop off was easy.
Punti negativi: There needs to be transparency with the booking. Or better information on what to expect upon arrival. Found out later on line that the “3rd party liability “ Is coverage that cost a minimum of $25 US dollars. Information about that should be on the site.
recensione fornita da
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6,4
Punti positivi: I liked being able to shop prior to my arrival
Punti negativi: Lots could have been better. First, you will have to negotiate your insurance rate and airport fees for a negotiated total fee. We paid about $21 a day for the full package for a mid sized Nissan (four doors, good size trunk). The car was delivered to us empty. Tire noise really bad. Hard tires
recensione fornita da
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2,0
Punti negativi: When we arrived we were told they did not have a vehicle for us and had to procure a car from another “partner” (National) which was much more expensive than the price quoted. Classic bait and switch. The rental with National went fine. Don’t believe the $1-2/day prices listed here.
recensione fornita da
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3,6
Punti positivi: The staff was super friendly and the chauffeur were on time
Punti negativi: Didn’t have inventory for the specific car I selected and was forced to take a full coverage insurance. They didn’t give me any other option.
recensione fornita da
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2,0
Punti negativi: More clarity on insurance they want to charge 39 dollars per day for insurance which they say is mandatory, if so they should be more transparent when advertising pricing
recensione fornita da
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2,0
Punti positivi: Nothing, worst experience i ever had with a car rental agency. The car was dirty and not even maintained.
Punti negativi: Everything!! Broken and dirty car MXN liability insurance of $750,000 pesos that was "included" in my booking was, according to the representative, under the minimum required by law (minimum was 3 millions pesos) so he only gave me the option to buy the full coverage which cost me over USD 800.00!!
recensione fornita da
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2,0
Punti negativi: I cancelled this refundable reservation and they still charged me.
recensione fornita da
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5,6
Punti positivi: The car was good. The staff was okay.
Punti negativi: Make it more clear about the required insurance. It is a trap to get you I the door and than get you when you have no choice. They take advantage and get you for everything. Worst experience of my life.
recensione fornita da
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4,0
Punti positivi: none
Punti negativi: Coustumer Service need to improve
recensione fornita da
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2,0
Punti positivi: Over charged and staff were very rude. Made us buy that was not minatory
recensione fornita da
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2,0
Punti positivi: There was nothing to like about this place. Get to pick up the car and the price goes up by 400 dollars.
recensione fornita da
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3,6
Punti negativi: “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
recensione fornita da
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3,6
Punti positivi: Drop off was easy.
Punti negativi: There needs to be transparency with the booking. Or better information on what to expect upon arrival. Found out later on line that the “3rd party liability “ Is coverage that cost a minimum of $25 US dollars. Information about that should be on the site.
recensione fornita da
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6,4
Punti positivi: I liked being able to shop prior to my arrival
Punti negativi: Lots could have been better. First, you will have to negotiate your insurance rate and airport fees for a negotiated total fee. We paid about $21 a day for the full package for a mid sized Nissan (four doors, good size trunk). The car was delivered to us empty. Tire noise really bad. Hard tires
recensione fornita da
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2,0
Punti negativi: When we arrived we were told they did not have a vehicle for us and had to procure a car from another “partner” (National) which was much more expensive than the price quoted. Classic bait and switch. The rental with National went fine. Don’t believe the $1-2/day prices listed here.
recensione fornita da
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3,6
Punti positivi: The staff was super friendly and the chauffeur were on time
Punti negativi: Didn’t have inventory for the specific car I selected and was forced to take a full coverage insurance. They didn’t give me any other option.
recensione fornita da
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2,0
Punti negativi: More clarity on insurance they want to charge 39 dollars per day for insurance which they say is mandatory, if so they should be more transparent when advertising pricing
recensione fornita da
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2,0
Punti positivi: Nothing, worst experience i ever had with a car rental agency. The car was dirty and not even maintained.
Punti negativi: Everything!! Broken and dirty car MXN liability insurance of $750,000 pesos that was "included" in my booking was, according to the representative, under the minimum required by law (minimum was 3 millions pesos) so he only gave me the option to buy the full coverage which cost me over USD 800.00!!
recensione fornita da
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2,0
Punti negativi: I cancelled this refundable reservation and they still charged me.
recensione fornita da
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5,6
Punti positivi: The car was good. The staff was okay.
Punti negativi: Make it more clear about the required insurance. It is a trap to get you I the door and than get you when you have no choice. They take advantage and get you for everything. Worst experience of my life.
recensione fornita da
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4,0
Punti positivi: none
Punti negativi: Coustumer Service need to improve
recensione fornita da
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2,0
Punti positivi: Over charged and staff were very rude. Made us buy that was not minatory
recensione fornita da
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2,0
Punti positivi: There was nothing to like about this place. Get to pick up the car and the price goes up by 400 dollars.
recensione fornita da
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3,6
Punti negativi: “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
recensione fornita da
N°4 in classifica
Enterprise
5,5 OK (36 recensioni)
1 sede at Aeroporto di Cancún
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Enterprise recensioni
Punti di autonoleggio
Enterprise
Punti di ritiro a Aeroporto di Cancún
International Airport
0180 0737 3722
Tutte le recensioni Enterprise
Recensioni per Enterprise a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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7,6
Decent
Punti positivi: Fast service, helpful attendants. Clean car, ran well.
Punti negativi: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
recensione fornita da
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2,0
Worst rental experience ever...
Punti positivi: Nothing
Punti negativi: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
recensione fornita da
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10,0
Azgad is the best!!!!
Punti positivi: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
recensione fornita da
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8,0
One way or another you're going to end up paying the rate they want
Punti positivi: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Punti negativi: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
recensione fornita da
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10,0
Punti positivi: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Punti negativi: Everything was great - not a single issue!
recensione fornita da
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6,4
You do NOT get E Plus points from the Cancun location -
Punti positivi: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Punti negativi: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
recensione fornita da
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3,6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Punti positivi: Car itself was clean and functional.
Punti negativi: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
recensione fornita da
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2,0
Not organized at all
Punti negativi: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
recensione fornita da
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4,4
Punti negativi: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
recensione fornita da
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9,6
Best car rental experience I've had in mexico
Punti positivi: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
recensione fornita da
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3,6
Over charged
Punti negativi: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
recensione fornita da
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9,2
Easy!
Punti positivi: The service at the counter and space of the car were great.
Punti negativi: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
recensione fornita da
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10,0
Azgad is the best!!!!
Punti positivi: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
recensione fornita da
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10,0
Punti positivi: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Punti negativi: Everything was great - not a single issue!
recensione fornita da
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9,6
Best car rental experience I've had in mexico
Punti positivi: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
recensione fornita da
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9,2
Easy!
Punti positivi: The service at the counter and space of the car were great.
Punti negativi: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
recensione fornita da
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7,6
Decent
Punti positivi: Fast service, helpful attendants. Clean car, ran well.
Punti negativi: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
recensione fornita da
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8,0
One way or another you're going to end up paying the rate they want
Punti positivi: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Punti negativi: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
recensione fornita da
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2,0
Worst rental experience ever...
Punti positivi: Nothing
Punti negativi: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
recensione fornita da
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6,4
You do NOT get E Plus points from the Cancun location -
Punti positivi: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Punti negativi: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
recensione fornita da
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3,6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Punti positivi: Car itself was clean and functional.
Punti negativi: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
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2,0
Not organized at all
Punti negativi: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
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4,4
Punti negativi: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
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3,6
Over charged
Punti negativi: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
recensione fornita da
N°5 in classifica
Hertz
5,5 OK (10 recensioni)
1 sede at Aeroporto di Cancún
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di ritiro a Aeroporto di Cancún
Intl Airport Of Cancun
+52 999 911 8040
Tutte le recensioni Hertz
Recensioni per Hertz a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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8,8
Punti positivi: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming
Punti negativi: drop-off was slow with a long line; stressful when trying to make a plane!
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8,0
Punti positivi: The car was great
Punti negativi: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???
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4,4
Punti negativi: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
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6,0
Punti negativi: Many extra costs, more than $150 above quote
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2,0
poor
Punti negativi: the price didnt include insurance and was 3 times more
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5,6
Punti positivi: service was good
Punti negativi: Ended up payin 3 times more than the reservation
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3,6
Punti negativi: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
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4,8
Punti negativi: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
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4,4
Punti negativi: Me sorprendió con una póliza de seguro obligatoria que más del doble del precio del alquiler.
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6,0
Punti negativi: Muchos costos extra, más de $150 por encima del presupuesto
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2,0
Pobre
Punti negativi: El precio no incluye los seguros y era 3 veces más caro
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5,6
Punti positivi: El servicio fue bueno
Punti negativi: Terminamos pagando 3 veces más que lo que ponía la reserva
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4,4
Punti negativi: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
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6,0
Punti negativi: Many extra costs, more than $150 above quote
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2,0
poor
Punti negativi: the price didnt include insurance and was 3 times more
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5,6
Punti positivi: service was good
Punti negativi: Ended up payin 3 times more than the reservation
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3,6
Punti negativi: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
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4,8
Punti negativi: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
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4,4
Punti negativi: Me sorprendió con una póliza de seguro obligatoria que más del doble del precio del alquiler.
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6,0
Punti negativi: Muchos costos extra, más de $150 por encima del presupuesto
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2,0
Pobre
Punti negativi: El precio no incluye los seguros y era 3 veces más caro
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5,6
Punti positivi: El servicio fue bueno
Punti negativi: Terminamos pagando 3 veces más que lo que ponía la reserva
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N°6 in classifica
Thrifty
5,4 OK (42 recensioni)
1 sede at Aeroporto di Cancún
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di ritiro a Aeroporto di Cancún
Carr, Cancun Chetumal Km 22
180 0365 1111
Tutte le recensioni Thrifty
Recensioni per Thrifty a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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5,2
Be ware
Punti positivi: Car was clean and reliable. I had no issues with the car whatsoever.
Punti negativi: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
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2,0
Weren’t able to rent a car!
Punti positivi: Nothing
Punti negativi: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
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9,2
Punti positivi: Pick up and drop off take ages. It staff were accommodating and vehicle was great
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2,0
Fraudulent price scams
Punti negativi: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
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10,0
Simple and easy
Punti positivi: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
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6,0
Punti negativi: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
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2,0
You need to read the fine print.
Punti positivi: The price if it would have been the price I expected.
Punti negativi: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
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2,0
Lie
Punti positivi: Nothing
Punti negativi: Lie, prices not as described
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2,0
Closed
Punti positivi: Nothing! the location was closed, and I was left hanging looking for another car company.
Punti negativi: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
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10,0
Price was real.
Punti positivi: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
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8,8
Price is in the insurance
Punti positivi: Good service
Punti negativi: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
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4,0
Punti negativi: Unprofessional service.
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9,2
Punti positivi: Pick up and drop off take ages. It staff were accommodating and vehicle was great
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10,0
Simple and easy
Punti positivi: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
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10,0
Price was real.
Punti positivi: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
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8,8
Price is in the insurance
Punti positivi: Good service
Punti negativi: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
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5,2
Be ware
Punti positivi: Car was clean and reliable. I had no issues with the car whatsoever.
Punti negativi: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
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2,0
Weren’t able to rent a car!
Punti positivi: Nothing
Punti negativi: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
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2,0
Fraudulent price scams
Punti negativi: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
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6,0
Punti negativi: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
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2,0
You need to read the fine print.
Punti positivi: The price if it would have been the price I expected.
Punti negativi: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
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2,0
Lie
Punti positivi: Nothing
Punti negativi: Lie, prices not as described
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2,0
Closed
Punti positivi: Nothing! the location was closed, and I was left hanging looking for another car company.
Punti negativi: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
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4,0
Punti negativi: Unprofessional service.
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N°7 in classifica
Budget
5,1 OK (127 recensioni)
1 sede at Aeroporto di Cancún
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Budget recensioni
Punti di autonoleggio
Budget
Punti di ritiro a Aeroporto di Cancún
Carratera Cancun Chetumal Km22
+52 998 886 0252
Tutte le recensioni Budget
Recensioni per Budget a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti positivi: Nothing
Punti negativi: From the moment you get there it is just one big hustle. The rates on this site show $80 for the week but when you get there they try to sell you insurance for 600 and some odd dollars. After you tell him it’s too much then ask you if you have AAA or American Express and It drops to 430. Bull!
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2,0
Punti positivi: The online booking experience was easy but it was a front for a scam bait and switch operation in Cancun.
Punti negativi: The Budget in Cancun does not have any Jeep Wranglers in their entire inventory. The local attendant tried upcharging me to take the SUV he had that was comparable (3x more than I was quoted online) plus wanted up to $1,200 deposit for the car. I went back to the airport and hired a driver.
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4,0
Punti positivi: Wait for over 1 hr to tell me the the rental I want eas not available
Punti negativi: When you guys do reservations respect the reservation
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4,0
Punti negativi: Communication about the vehicle. It was nothing close to what I reserved. Did not suit my needs and was offered nothing in exchange for it.
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9,2
Punti positivi: Quick pickup from the airport. The man from the in-terminal kiosk waited for us as we retrieved our bags so he could personally direct us to the van. Everyone spoke good English, for which we were grateful.
Punti negativi: It's necessary to have a credit card with $3000 available on you -- even if your credit card already covers collision insurance. The man behind the counter said this was to cover liability insurance in case we hit someone else. It was easier to have them place a temporary hold than it was to argue.
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2,0
Punti positivi: Nothing
Punti negativi: Give me the car reserved at the agreed price
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3,6
Punti negativi: Long wait, probably 30 minutes for bus, another 30-45 minutes for the car at the office. Car was substandard. Was supposed to be jeep wrangler or similar. Dont even knew what kind of car it was, but it was as cheap as it gets. High pressure technique for trying to sell the insurance. Terrible.
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6,8
Punti negativi: La tarifa es muy engañosa, porque de 40 dólares pasó a 200 dólares con los seguros. Deberían publicar tarifas con seguros incluidos.
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6,8
Punti positivi: Pick up and drop off were good.
Punti negativi: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
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9,6
Punti positivi: Staff is friendly, car is very recent
Punti negativi: Cost of additional insurance is very high
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2,0
Punti positivi: Nothing
Punti negativi: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
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4,0
Punti positivi: Car was new and clean. Drop off was easy
Punti negativi: Waited 1.5 hours to pick up the car. The line to check in was horrible.
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9,2
Punti positivi: Quick pickup from the airport. The man from the in-terminal kiosk waited for us as we retrieved our bags so he could personally direct us to the van. Everyone spoke good English, for which we were grateful.
Punti negativi: It's necessary to have a credit card with $3000 available on you -- even if your credit card already covers collision insurance. The man behind the counter said this was to cover liability insurance in case we hit someone else. It was easier to have them place a temporary hold than it was to argue.
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9,6
Punti positivi: Staff is friendly, car is very recent
Punti negativi: Cost of additional insurance is very high
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6,8
Punti negativi: La tarifa es muy engañosa, porque de 40 dólares pasó a 200 dólares con los seguros. Deberían publicar tarifas con seguros incluidos.
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6,8
Punti positivi: Pick up and drop off were good.
Punti negativi: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
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2,0
Punti positivi: Nothing
Punti negativi: From the moment you get there it is just one big hustle. The rates on this site show $80 for the week but when you get there they try to sell you insurance for 600 and some odd dollars. After you tell him it’s too much then ask you if you have AAA or American Express and It drops to 430. Bull!
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2,0
Punti positivi: The online booking experience was easy but it was a front for a scam bait and switch operation in Cancun.
Punti negativi: The Budget in Cancun does not have any Jeep Wranglers in their entire inventory. The local attendant tried upcharging me to take the SUV he had that was comparable (3x more than I was quoted online) plus wanted up to $1,200 deposit for the car. I went back to the airport and hired a driver.
recensione fornita da
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4,0
Punti positivi: Wait for over 1 hr to tell me the the rental I want eas not available
Punti negativi: When you guys do reservations respect the reservation
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4,0
Punti negativi: Communication about the vehicle. It was nothing close to what I reserved. Did not suit my needs and was offered nothing in exchange for it.
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2,0
Punti positivi: Nothing
Punti negativi: Give me the car reserved at the agreed price
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3,6
Punti negativi: Long wait, probably 30 minutes for bus, another 30-45 minutes for the car at the office. Car was substandard. Was supposed to be jeep wrangler or similar. Dont even knew what kind of car it was, but it was as cheap as it gets. High pressure technique for trying to sell the insurance. Terrible.
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2,0
Punti positivi: Nothing
Punti negativi: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
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4,0
Punti positivi: Car was new and clean. Drop off was easy
Punti negativi: Waited 1.5 hours to pick up the car. The line to check in was horrible.
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N°8 in classifica
Dollar
5,1 OK (42 recensioni)
1 sede at Aeroporto di Cancún
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Dollar recensioni
Punti di autonoleggio
Dollar
Punti di ritiro a Aeroporto di Cancún
Carretera Cancun-Chetumal Km 22
180 0365 1111
Tutte le recensioni Dollar
Recensioni per Dollar a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Terrible gave my car away
Punti negativi: Avoid!!!
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5,6
Holy Insurance Batman!
Punti positivi: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Punti negativi: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
recensione fornita da
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9,6
Convenient location right by the airport terminal
Punti positivi: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Punti negativi: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
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2,0
Hard No
Punti positivi: Did not rent, was not informed of $2000 deposit.
Punti negativi: Over $2,000 deposit for a $5 rental. Went with Hertz.
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6,0
Punti positivi: car was a little beat up
Punti negativi: It took forever to get out of the rental car pickup (1 Hour)
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9,6
Excellent
Punti positivi: Perfect
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8,0
Punti negativi: it takes to long to get through the paperwork and drive away 40 minutes
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4,0
Punti positivi: That they were fast in and out once you got to the counter
Punti negativi: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
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4,0
Punti negativi: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
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2,0
Estafa
Punti positivi: No me gustó nada
Punti negativi: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
recensione fornita da
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7,2
The Hustle
Punti positivi: It was nice car it was comfortable.
Punti negativi: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
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2,0
Misleading price
Punti negativi: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
recensione fornita da
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9,6
Convenient location right by the airport terminal
Punti positivi: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Punti negativi: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
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9,6
Excellent
Punti positivi: Perfect
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8,0
Punti negativi: it takes to long to get through the paperwork and drive away 40 minutes
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7,2
The Hustle
Punti positivi: It was nice car it was comfortable.
Punti negativi: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
recensione fornita da
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2,0
Terrible gave my car away
Punti negativi: Avoid!!!
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5,6
Holy Insurance Batman!
Punti positivi: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Punti negativi: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
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2,0
Hard No
Punti positivi: Did not rent, was not informed of $2000 deposit.
Punti negativi: Over $2,000 deposit for a $5 rental. Went with Hertz.
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6,0
Punti positivi: car was a little beat up
Punti negativi: It took forever to get out of the rental car pickup (1 Hour)
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4,0
Punti positivi: That they were fast in and out once you got to the counter
Punti negativi: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
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4,0
Punti negativi: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
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2,0
Estafa
Punti positivi: No me gustó nada
Punti negativi: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
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2,0
Misleading price
Punti negativi: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
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N°9 in classifica
Economy Rent a Car
4,9 OK (30 recensioni)
1 sede at Aeroporto di Cancún
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Economy Rent a Car recensioni
Punti di autonoleggio
Economy Rent a Car
Punti di ritiro a Aeroporto di Cancún
Cancun Airport, Bodegas Caribox
+52 998 892 7017
Tutte le recensioni Economy Rent a Car
Recensioni per Economy Rent a Car a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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4,4
Punti positivi: Nice people and fast service.
Punti negativi: They forced me to purchase a $250 full-coverage insurance, which was not expected and not clearly stated when I made the reservation. This meant a 50% increase on our rental budget. This needs to be made clear during the online reservation and not as a surprise when you are all ready to go on site.
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2,0
Punti negativi: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
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2,0
Worst service
Punti negativi: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
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4,4
watch for insurance
Punti positivi: The airport meet and pick up was great. The port drop off was good too.
Punti negativi: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
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3,6
Worst place complete ripoff
Punti positivi: Being able to drive
Punti negativi: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
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2,0
false quote
Punti negativi: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
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2,0
Worst company ever
Punti positivi: Car was drivable.
Punti negativi: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
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5,6
Hidden Fees
Punti positivi: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
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2,0
These guys are a joke
Punti positivi: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Punti negativi: They won’t honor your reservation quote and will ask you to pay way more.
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4,0
Punti positivi: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Punti negativi: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
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2,4
Stay away
Punti positivi: The advertised price looked good.
Punti negativi: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
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4,8
Mexico rental car rates and insurance rates very misleading!
Punti positivi: Car was new and clean.
Punti negativi: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
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4,4
Punti positivi: Nice people and fast service.
Punti negativi: They forced me to purchase a $250 full-coverage insurance, which was not expected and not clearly stated when I made the reservation. This meant a 50% increase on our rental budget. This needs to be made clear during the online reservation and not as a surprise when you are all ready to go on site.
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2,0
Punti negativi: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
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2,0
Worst service
Punti negativi: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
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4,4
watch for insurance
Punti positivi: The airport meet and pick up was great. The port drop off was good too.
Punti negativi: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
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3,6
Worst place complete ripoff
Punti positivi: Being able to drive
Punti negativi: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
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2,0
false quote
Punti negativi: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
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2,0
Worst company ever
Punti positivi: Car was drivable.
Punti negativi: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
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5,6
Hidden Fees
Punti positivi: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
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2,0
These guys are a joke
Punti positivi: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Punti negativi: They won’t honor your reservation quote and will ask you to pay way more.
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4,0
Punti positivi: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Punti negativi: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
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2,4
Stay away
Punti positivi: The advertised price looked good.
Punti negativi: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
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4,8
Mexico rental car rates and insurance rates very misleading!
Punti positivi: Car was new and clean.
Punti negativi: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
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N°10 in classifica
Europcar
4,3 OK (49 recensioni)
1 sede at Aeroporto di Cancún
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Europcar recensioni
Punti di autonoleggio
Europcar
Punti di ritiro a Aeroporto di Cancún
Carretera Cancun - Chetumal Km 22
+52 998 886 0920
Tutte le recensioni Europcar
Recensioni per Europcar a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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4,8
Punti positivi: Staff was okay they would pretend like they didn’t know English when explained the charges and insurance
Punti negativi: The cost point exceeded what we we quoted when we reserved the vehicle online
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2,0
Punti positivi: Nothing.
Punti negativi: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
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7,6
Punti positivi: Yes
Punti negativi: Rates on Insurance
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2,0
Punti positivi: Nada
Punti negativi: La reserva es engañosa, te exigen un pago diario de seguro y no está asi de claro en la pagina web. No volveré a reservar aqui.
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4,4
Punti negativi: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
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2,8
Punti positivi: car was in good shape, drop off
Punti negativi: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
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8,0
Punti positivi: Car was clean and new
Punti negativi: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
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3,6
Punti positivi: The car was good and airport shuttle driver was nice.
Punti negativi: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
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2,0
Punti negativi: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
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2,0
Punti negativi: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
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4,0
Punti positivi: car was clean and functioning well
Punti negativi: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
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2,0
Punti positivi: Was a total scam from beginning to end
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7,6
Punti positivi: Yes
Punti negativi: Rates on Insurance
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8,0
Punti positivi: Car was clean and new
Punti negativi: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
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4,8
Punti positivi: Staff was okay they would pretend like they didn’t know English when explained the charges and insurance
Punti negativi: The cost point exceeded what we we quoted when we reserved the vehicle online
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2,0
Punti positivi: Nothing.
Punti negativi: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
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2,0
Punti positivi: Nada
Punti negativi: La reserva es engañosa, te exigen un pago diario de seguro y no está asi de claro en la pagina web. No volveré a reservar aqui.
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4,4
Punti negativi: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
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2,8
Punti positivi: car was in good shape, drop off
Punti negativi: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
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3,6
Punti positivi: The car was good and airport shuttle driver was nice.
Punti negativi: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
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2,0
Punti negativi: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
recensione fornita da
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2,0
Punti negativi: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
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4,0
Punti positivi: car was clean and functioning well
Punti negativi: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
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2,0
Punti positivi: Was a total scam from beginning to end
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N°11 in classifica
Payless
4,3 OK (29 recensioni)
1 sede at Aeroporto di Cancún
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Payless recensioni
Punti di autonoleggio
Payless
Punti di ritiro a Aeroporto di Cancún
Blvd Luis Donaldo Colosio
+52 998 886 2812
Tutte le recensioni Payless
Recensioni per Payless a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Hidden charges and no pick up
Punti positivi: Nothing
Punti negativi: Our shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.
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2,8
Punti positivi: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?
Punti negativi: Everything, nothing was good and we walked to the nearest Enterprise
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2,0
Punti negativi: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
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2,4
Mal Servicio y p3wima la atención del Supervisor Aeropuerto Cancún
Punti positivi: Mal servicio
Punti negativi: Mal Servicio, me entregaron el carro más chico categoría A cuando yo rente un Full size, la atención pésima del Supervisor, carísimo el tipo de cambio 22, , quedaron de cambiarme el carro al día siguiente y fue hasta en 4 dias despues q porque no tenían, se quedaron con la información de tarjetas siendo que se pago todo y no me la entregaron, gente por medio de kayak y la tarifa mucho más cara, no te respetan, y por ser temporada alta se ponen muy sangrones
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4,4
Punti negativi: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
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3,6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Punti negativi: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
recensione fornita da
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8,0
Mexico Payless Rental
Punti positivi: Friendliness of staff, new and clean car
Punti negativi: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
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2,0
payless sucks
Punti positivi: they cancelled the reservation at the last minute.
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4,0
Punti positivi: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Punti negativi: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
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3,6
Schmeservation
Punti positivi: It had 4 wheels.
Punti negativi: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
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3,6
I will never rent from Payless again
Punti negativi: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
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7,2
Mediocre
Punti positivi: Staff was friendly and made pick up and drop off smooth
Punti negativi: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
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8,0
Mexico Payless Rental
Punti positivi: Friendliness of staff, new and clean car
Punti negativi: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
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7,2
Mediocre
Punti positivi: Staff was friendly and made pick up and drop off smooth
Punti negativi: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
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2,0
Hidden charges and no pick up
Punti positivi: Nothing
Punti negativi: Our shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.
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2,8
Punti positivi: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?
Punti negativi: Everything, nothing was good and we walked to the nearest Enterprise
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2,0
Punti negativi: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
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2,4
Mal Servicio y p3wima la atención del Supervisor Aeropuerto Cancún
Punti positivi: Mal servicio
Punti negativi: Mal Servicio, me entregaron el carro más chico categoría A cuando yo rente un Full size, la atención pésima del Supervisor, carísimo el tipo de cambio 22, , quedaron de cambiarme el carro al día siguiente y fue hasta en 4 dias despues q porque no tenían, se quedaron con la información de tarjetas siendo que se pago todo y no me la entregaron, gente por medio de kayak y la tarifa mucho más cara, no te respetan, y por ser temporada alta se ponen muy sangrones
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4,4
Punti negativi: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
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3,6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Punti negativi: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
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2,0
payless sucks
Punti positivi: they cancelled the reservation at the last minute.
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4,0
Punti positivi: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Punti negativi: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
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3,6
Schmeservation
Punti positivi: It had 4 wheels.
Punti negativi: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
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3,6
I will never rent from Payless again
Punti negativi: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
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N°12 in classifica
E-Z Rent-A-Car
4,2 OK (15 recensioni)
1 sede at Aeroporto di Cancún
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E-Z Rent-A-Car recensioni
Punti di autonoleggio
E-Z Rent-A-Car
Punti di ritiro a Aeroporto di Cancún
Cancun International Airport
+52 998 892 7017
Tutte le recensioni E-Z Rent-A-Car
Recensioni per E-Z Rent-A-Car a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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3,2
Punti positivi: Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.
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2,0
Punti negativi: Car was old and smelled bad insurance was very expensive
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2,0
Punti negativi: They gave me the wrong car that was not even close to what I picked out
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2,0
Punti negativi: Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all
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2,0
Punti negativi: I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.
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3,2
Asked us for a $30k deposit for a used Grand Caravan....LOL. Clowns
Punti negativi: Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.
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3,2
Not recommended
Punti negativi: The insurance is obligatory and very expensive, it changes the price of the car completely
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6,4
Punti positivi: good price
Punti negativi: I have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....
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6,4
Punti negativi: Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card. This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location. Car provided was old. Mosquitoes were eating us alive at pick up location. By the way, pick up location is very sketchy.
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2,8
Punti positivi: Open 24 x 7
Punti negativi: In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.
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8,0
Punti negativi: No incluia en el precio publicado el seguro del auto. Lo cual eleva a más del doble es costó total.
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2,4
Horrible
Punti positivi: The size of the vehicle was sufficient.
Punti negativi: Customer service. Hidden cost.
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3,2
Punti positivi: Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.
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2,0
Punti negativi: Car was old and smelled bad insurance was very expensive
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2,0
Punti negativi: They gave me the wrong car that was not even close to what I picked out
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2,0
Punti negativi: Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all
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2,0
Punti negativi: I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.
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3,2
Asked us for a $30k deposit for a used Grand Caravan....LOL. Clowns
Punti negativi: Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.
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3,2
Not recommended
Punti negativi: The insurance is obligatory and very expensive, it changes the price of the car completely
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6,4
Punti positivi: good price
Punti negativi: I have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....
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6,4
Punti negativi: Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card. This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location. Car provided was old. Mosquitoes were eating us alive at pick up location. By the way, pick up location is very sketchy.
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2,8
Punti positivi: Open 24 x 7
Punti negativi: In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.
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2,4
Horrible
Punti positivi: The size of the vehicle was sufficient.
Punti negativi: Customer service. Hidden cost.
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