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Autonoleggi economici a Aeroporto di Cancún
| Economy | 7 €/al giorno |
| Compatta | 7 €/al giorno |
| Media | 9 €/al giorno |
| Standard | 13 €/al giorno |
| Grande | 8 €/al giorno |
| SUV | 10 €/al giorno |
2 Adulti,
2 Bagagli
4 Adulti,
2 Bagagli
5 Adulti,
3 Bagagli
5 Adulti,
3 Bagagli
5 Adulti,
2 Bagagli
2 Adulti,
2 Bagagli
Migliori tariffe trovate dagli utenti KAYAK nelle ultime 24 ore.
Aeroporto di Cancún recensioni di auto e directory
N°1 in classifica
Avis
Migliore valutazione
6,4 Buono (2 recensioni)
1 sede at Aeroporto di Cancún
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Avis recensioni
Punti di autonoleggio
Avis
Punti di ritiro a Aeroporto di Cancún
Carratera Cancun Chetumal Km22
+52 998 886 0221
Tutte le recensioni Avis
Recensioni per Avis a Aeroporto di Cancún
N°2 in classifica
Alamo
5,9 Ok (86 recensioni)
1 sede at Aeroporto di Cancún
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di ritiro a Aeroporto di Cancún
Intl And Domestic Arrivals
+52 998 886 0100
Tutte le recensioni Alamo
Recensioni per Alamo a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti positivi: Nothing.
Punti negativi: We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
recensione fornita da
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5,6
Punti positivi: The staff was helpful at Alamo
Punti negativi: The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
recensione fornita da
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6,0
Punti negativi: Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
recensione fornita da
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10,0
Punti positivi: Very friendly staff. Pick up and drop off was super easy.
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9,2
Punti positivi: The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Punti negativi: The total with insurance and rent was higher than we expected but still a reasonable amount.
recensione fornita da
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8,0
Punti negativi: More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
recensione fornita da
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6,8
Punti positivi: Very Friendly staff, clean car.
Punti negativi: Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
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4,0
Punti negativi: The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
recensione fornita da
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2,8
Punti negativi: When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
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10,0
Punti positivi: Diana Dolores was so helpful and funny and knowledgable
Punti negativi: nothing
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5,6
Punti positivi: Staff and people at Alamo were great.
Punti negativi: The prices you post on your website are a complete sham. I was quoted $14 and ended up paying $350 because of expensive daily insurances. Post more realistic prices on your site.
recensione fornita da
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2,0
Punti negativi: if we just get a car...
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10,0
Punti positivi: Very friendly staff. Pick up and drop off was super easy.
recensione fornita da
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9,2
Punti positivi: The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Punti negativi: The total with insurance and rent was higher than we expected but still a reasonable amount.
recensione fornita da
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10,0
Punti positivi: Diana Dolores was so helpful and funny and knowledgable
Punti negativi: nothing
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8,0
Punti negativi: More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
recensione fornita da
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6,8
Punti positivi: Very Friendly staff, clean car.
Punti negativi: Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
recensione fornita da
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2,0
Punti positivi: Nothing.
Punti negativi: We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
recensione fornita da
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5,6
Punti positivi: The staff was helpful at Alamo
Punti negativi: The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
recensione fornita da
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6,0
Punti negativi: Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
recensione fornita da
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4,0
Punti negativi: The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
recensione fornita da
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2,8
Punti negativi: When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
recensione fornita da
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5,6
Punti positivi: Staff and people at Alamo were great.
Punti negativi: The prices you post on your website are a complete sham. I was quoted $14 and ended up paying $350 because of expensive daily insurances. Post more realistic prices on your site.
recensione fornita da
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2,0
Punti negativi: if we just get a car...
recensione fornita da
N°3 in classifica
National
5,7 Ok (22 recensioni)
1 sede at Aeroporto di Cancún
╳
National recensioni
Punti di autonoleggio
National
Punti di ritiro a Aeroporto di Cancún
International Airport
+52 998 277 2796
Tutte le recensioni National
Recensioni per National a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
-
2,0
Horrible experience
Punti negativi: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
recensione fornita da
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10,0
Perfect and easy
Punti positivi: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
recensione fornita da
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5,6
Get ready for hidden fees
Punti positivi: Easy shuttle to the car rental. Good car
Punti negativi: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
recensione fornita da
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2,0
Ran out of car seats
Punti positivi: Price looked good online
Punti negativi: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
recensione fornita da
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3,2
Dishonest Staff National
Punti positivi: nothing positive
Punti negativi: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
recensione fornita da
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10,0
Know about renting in mexico
Punti positivi: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Punti negativi: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
recensione fornita da
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8,8
All good, except for dropoff
Punti positivi: Pickup was efficient, car was great.
Punti negativi: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
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6,4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Punti positivi: Staff was friendly.
Punti negativi: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
recensione fornita da
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2,0
Cancelled my reservation
Punti negativi: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
recensione fornita da
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4,0
Waited 2 hours for shuttle and paid 50% more than
Punti positivi: Car was clean, and drop off was easy.
Punti negativi: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
recensione fornita da
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6,0
typical rental
Punti positivi: easy
Punti negativi: not specific to National but all the hidden "liability" clauses are a pain.
recensione fornita da
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2,4
Mexican insurance laws!
Punti positivi: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
recensione fornita da
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10,0
Perfect and easy
Punti positivi: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
recensione fornita da
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10,0
Know about renting in mexico
Punti positivi: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Punti negativi: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
recensione fornita da
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8,8
All good, except for dropoff
Punti positivi: Pickup was efficient, car was great.
Punti negativi: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
recensione fornita da
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2,0
Horrible experience
Punti negativi: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
recensione fornita da
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5,6
Get ready for hidden fees
Punti positivi: Easy shuttle to the car rental. Good car
Punti negativi: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
recensione fornita da
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2,0
Ran out of car seats
Punti positivi: Price looked good online
Punti negativi: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
recensione fornita da
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3,2
Dishonest Staff National
Punti positivi: nothing positive
Punti negativi: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
recensione fornita da
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6,4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Punti positivi: Staff was friendly.
Punti negativi: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
recensione fornita da
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2,0
Cancelled my reservation
Punti negativi: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
recensione fornita da
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4,0
Waited 2 hours for shuttle and paid 50% more than
Punti positivi: Car was clean, and drop off was easy.
Punti negativi: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
recensione fornita da
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6,0
typical rental
Punti positivi: easy
Punti negativi: not specific to National but all the hidden "liability" clauses are a pain.
recensione fornita da
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2,4
Mexican insurance laws!
Punti positivi: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
recensione fornita da
N°4 in classifica
Enterprise
5,5 Ok (36 recensioni)
1 sede at Aeroporto di Cancún
╳
Enterprise recensioni
Punti di autonoleggio
Enterprise
Punti di ritiro a Aeroporto di Cancún
International Airport
0180 0737 3722
Tutte le recensioni Enterprise
Recensioni per Enterprise a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
-
7,6
Decent
Punti positivi: Fast service, helpful attendants. Clean car, ran well.
Punti negativi: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
recensione fornita da
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2,0
Worst rental experience ever...
Punti positivi: Nothing
Punti negativi: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
recensione fornita da
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10,0
Azgad is the best!!!!
Punti positivi: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
recensione fornita da
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8,0
One way or another you're going to end up paying the rate they want
Punti positivi: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Punti negativi: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
recensione fornita da
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10,0
Punti positivi: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Punti negativi: Everything was great - not a single issue!
recensione fornita da
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6,4
You do NOT get E Plus points from the Cancun location -
Punti positivi: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Punti negativi: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
recensione fornita da
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3,6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Punti positivi: Car itself was clean and functional.
Punti negativi: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
recensione fornita da
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2,0
Not organized at all
Punti negativi: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
recensione fornita da
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4,4
Punti negativi: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
recensione fornita da
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9,6
Best car rental experience I've had in mexico
Punti positivi: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
recensione fornita da
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3,6
Over charged
Punti negativi: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
recensione fornita da
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9,2
Easy!
Punti positivi: The service at the counter and space of the car were great.
Punti negativi: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
recensione fornita da
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10,0
Azgad is the best!!!!
Punti positivi: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
recensione fornita da
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10,0
Punti positivi: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Punti negativi: Everything was great - not a single issue!
recensione fornita da
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9,6
Best car rental experience I've had in mexico
Punti positivi: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
recensione fornita da
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9,2
Easy!
Punti positivi: The service at the counter and space of the car were great.
Punti negativi: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
recensione fornita da
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7,6
Decent
Punti positivi: Fast service, helpful attendants. Clean car, ran well.
Punti negativi: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
recensione fornita da
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8,0
One way or another you're going to end up paying the rate they want
Punti positivi: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Punti negativi: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
recensione fornita da
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2,0
Worst rental experience ever...
Punti positivi: Nothing
Punti negativi: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
recensione fornita da
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6,4
You do NOT get E Plus points from the Cancun location -
Punti positivi: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Punti negativi: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
recensione fornita da
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3,6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Punti positivi: Car itself was clean and functional.
Punti negativi: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
recensione fornita da
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2,0
Not organized at all
Punti negativi: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
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4,4
Punti negativi: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
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3,6
Over charged
Punti negativi: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
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N°5 in classifica
Hertz
5,5 Ok (10 recensioni)
1 sede at Aeroporto di Cancún
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di ritiro a Aeroporto di Cancún
Intl Airport Of Cancun
+52 999 911 8040
Tutte le recensioni Hertz
Recensioni per Hertz a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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8,8
Punti positivi: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming
Punti negativi: drop-off was slow with a long line; stressful when trying to make a plane!
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8,0
Punti positivi: The car was great
Punti negativi: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???
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4,4
Punti negativi: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
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6,0
Punti negativi: Many extra costs, more than $150 above quote
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2,0
poor
Punti negativi: the price didnt include insurance and was 3 times more
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5,6
Punti positivi: service was good
Punti negativi: Ended up payin 3 times more than the reservation
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3,6
Punti negativi: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
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4,8
Punti negativi: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
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4,4
Punti negativi: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
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6,0
Punti negativi: Many extra costs, more than $150 above quote
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2,0
poor
Punti negativi: the price didnt include insurance and was 3 times more
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5,6
Punti positivi: service was good
Punti negativi: Ended up payin 3 times more than the reservation
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3,6
Punti negativi: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
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4,8
Punti negativi: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
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N°6 in classifica
Thrifty
5,4 Ok (42 recensioni)
1 sede at Aeroporto di Cancún
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di ritiro a Aeroporto di Cancún
Cancun Intl Ap
+52 998 886 0333
Tutte le recensioni Thrifty
Recensioni per Thrifty a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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5,2
Be ware
Punti positivi: Car was clean and reliable. I had no issues with the car whatsoever.
Punti negativi: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
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2,0
Weren’t able to rent a car!
Punti positivi: Nothing
Punti negativi: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
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9,2
Punti positivi: Pick up and drop off take ages. It staff were accommodating and vehicle was great
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2,0
Fraudulent price scams
Punti negativi: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
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10,0
Simple and easy
Punti positivi: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
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6,0
Punti negativi: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
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4,8
Punti positivi: Quality of the cars
Punti negativi: Time for waiting to be attended at the pickup/returns area. The price structure for the insurance where you have to leave 2000 on deposit on the car
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2,0
You need to read the fine print.
Punti positivi: The price if it would have been the price I expected.
Punti negativi: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
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2,0
Lie
Punti positivi: Nothing
Punti negativi: Lie, prices not as described
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2,0
Closed
Punti positivi: Nothing! the location was closed, and I was left hanging looking for another car company.
Punti negativi: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
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10,0
Price was real.
Punti positivi: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
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8,8
Price is in the insurance
Punti positivi: Good service
Punti negativi: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
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9,2
Punti positivi: Pick up and drop off take ages. It staff were accommodating and vehicle was great
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10,0
Simple and easy
Punti positivi: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
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10,0
Price was real.
Punti positivi: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
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8,8
Price is in the insurance
Punti positivi: Good service
Punti negativi: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
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5,2
Be ware
Punti positivi: Car was clean and reliable. I had no issues with the car whatsoever.
Punti negativi: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
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2,0
Weren’t able to rent a car!
Punti positivi: Nothing
Punti negativi: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
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2,0
Fraudulent price scams
Punti negativi: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
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6,0
Punti negativi: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
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4,8
Punti positivi: Quality of the cars
Punti negativi: Time for waiting to be attended at the pickup/returns area. The price structure for the insurance where you have to leave 2000 on deposit on the car
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2,0
You need to read the fine print.
Punti positivi: The price if it would have been the price I expected.
Punti negativi: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
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2,0
Lie
Punti positivi: Nothing
Punti negativi: Lie, prices not as described
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2,0
Closed
Punti positivi: Nothing! the location was closed, and I was left hanging looking for another car company.
Punti negativi: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
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N°7 in classifica
Budget
5,1 Ok (116 recensioni)
1 sede at Aeroporto di Cancún
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Budget recensioni
Punti di autonoleggio
Budget
Punti di ritiro a Aeroporto di Cancún
Carratera Cancun Chetumal Km22
+52 998 886 0252
Tutte le recensioni Budget
Recensioni per Budget a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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6,8
Punti positivi: Pick up and drop off were good.
Punti negativi: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
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9,6
Punti positivi: Staff is friendly, car is very recent
Punti negativi: Cost of additional insurance is very high
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2,0
Punti positivi: Nothing
Punti negativi: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
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4,0
Punti positivi: Car was new and clean. Drop off was easy
Punti negativi: Waited 1.5 hours to pick up the car. The line to check in was horrible.
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8,8
Punti positivi: Price, staff
Punti negativi: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
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2,0
Punti negativi: The didn’t have the car I booked
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3,2
Punti positivi: Nothing.
Punti negativi: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
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10,0
Punti negativi: Cool
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9,6
Good but..
Punti positivi: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Punti negativi: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
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4,4
Residue covering the car left us with horrible visibility
Punti positivi: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Punti negativi: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
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4,0
a bust
Punti negativi: I tried to find out what the mandatory insurance would cost. No one at Budget could/would tell me. Our flight was delayed 2 hrs and when we got to Cancun airport the person told us that he was out of our mid-size car and that we would have to take this tiny car for the same price that we had already paid. Or we could upgrade to a larger car and pay considerably more. Since we couldn't fit into the tiny car we chose the larger car, a Nissan Versa. A nice car, but to me that is an intermediate car. In fact it's smaller than an intermediate car. So we got an acceptable car, but paid twice the price plus the insurance add-on. If a fee is more than 100% of the cost, shouldn't that be disclosed? Other than that everything was fine.
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6,0
*extra/required Mexican insurance
Punti negativi: Your sight didn’t mention this was to be added to the quoted cost.
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9,6
Punti positivi: Staff is friendly, car is very recent
Punti negativi: Cost of additional insurance is very high
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8,8
Punti positivi: Price, staff
Punti negativi: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
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10,0
Punti negativi: Cool
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9,6
Good but..
Punti positivi: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Punti negativi: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
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2,0
Punti positivi: Nothing
Punti negativi: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
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4,0
Punti positivi: Car was new and clean. Drop off was easy
Punti negativi: Waited 1.5 hours to pick up the car. The line to check in was horrible.
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2,0
Punti negativi: The didn’t have the car I booked
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3,2
Punti positivi: Nothing.
Punti negativi: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
recensione fornita da
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4,4
Residue covering the car left us with horrible visibility
Punti positivi: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Punti negativi: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
recensione fornita da
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4,0
a bust
Punti negativi: I tried to find out what the mandatory insurance would cost. No one at Budget could/would tell me. Our flight was delayed 2 hrs and when we got to Cancun airport the person told us that he was out of our mid-size car and that we would have to take this tiny car for the same price that we had already paid. Or we could upgrade to a larger car and pay considerably more. Since we couldn't fit into the tiny car we chose the larger car, a Nissan Versa. A nice car, but to me that is an intermediate car. In fact it's smaller than an intermediate car. So we got an acceptable car, but paid twice the price plus the insurance add-on. If a fee is more than 100% of the cost, shouldn't that be disclosed? Other than that everything was fine.
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6,0
*extra/required Mexican insurance
Punti negativi: Your sight didn’t mention this was to be added to the quoted cost.
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N°8 in classifica
Dollar
5,1 Ok (42 recensioni)
1 sede at Aeroporto di Cancún
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Dollar recensioni
Punti di autonoleggio
Dollar
Punti di ritiro a Aeroporto di Cancún
Carretera Cancun-Chetumal Km 22
+52 998 886 0001
Tutte le recensioni Dollar
Recensioni per Dollar a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Terrible gave my car away
Punti negativi: Avoid!!!
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5,6
Holy Insurance Batman!
Punti positivi: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Punti negativi: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
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9,6
Convenient location right by the airport terminal
Punti positivi: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Punti negativi: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
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2,0
Hard No
Punti positivi: Did not rent, was not informed of $2000 deposit.
Punti negativi: Over $2,000 deposit for a $5 rental. Went with Hertz.
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6,0
Punti positivi: car was a little beat up
Punti negativi: It took forever to get out of the rental car pickup (1 Hour)
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9,6
Excellent
Punti positivi: Perfect
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8,0
Punti negativi: it takes to long to get through the paperwork and drive away 40 minutes
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4,0
Punti positivi: That they were fast in and out once you got to the counter
Punti negativi: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
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4,0
Punti negativi: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
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2,0
Estafa
Punti positivi: No me gustó nada
Punti negativi: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
recensione fornita da
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7,2
The Hustle
Punti positivi: It was nice car it was comfortable.
Punti negativi: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
recensione fornita da
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2,0
Misleading price
Punti negativi: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
recensione fornita da
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9,6
Convenient location right by the airport terminal
Punti positivi: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Punti negativi: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
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9,6
Excellent
Punti positivi: Perfect
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8,0
Punti negativi: it takes to long to get through the paperwork and drive away 40 minutes
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7,2
The Hustle
Punti positivi: It was nice car it was comfortable.
Punti negativi: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
recensione fornita da
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2,0
Terrible gave my car away
Punti negativi: Avoid!!!
recensione fornita da
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5,6
Holy Insurance Batman!
Punti positivi: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Punti negativi: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
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2,0
Hard No
Punti positivi: Did not rent, was not informed of $2000 deposit.
Punti negativi: Over $2,000 deposit for a $5 rental. Went with Hertz.
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6,0
Punti positivi: car was a little beat up
Punti negativi: It took forever to get out of the rental car pickup (1 Hour)
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4,0
Punti positivi: That they were fast in and out once you got to the counter
Punti negativi: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
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4,0
Punti negativi: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
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2,0
Estafa
Punti positivi: No me gustó nada
Punti negativi: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
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2,0
Misleading price
Punti negativi: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
recensione fornita da
N°9 in classifica
Economy Rent a Car
4,9 Ok (29 recensioni)
1 sede at Aeroporto di Cancún
╳
Economy Rent a Car recensioni
Punti di autonoleggio
Economy Rent a Car
Punti di ritiro a Aeroporto di Cancún
Cancun Airport, Bodegas Caribox
+52 998 892 7017
Tutte le recensioni Economy Rent a Car
Recensioni per Economy Rent a Car a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti negativi: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
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2,0
Worst service
Punti negativi: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
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4,4
watch for insurance
Punti positivi: The airport meet and pick up was great. The port drop off was good too.
Punti negativi: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
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3,6
Worst place complete ripoff
Punti positivi: Being able to drive
Punti negativi: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
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2,0
false quote
Punti negativi: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
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2,0
Worst company ever
Punti positivi: Car was drivable.
Punti negativi: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
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5,6
Hidden Fees
Punti positivi: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
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2,0
These guys are a joke
Punti positivi: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Punti negativi: They won’t honor your reservation quote and will ask you to pay way more.
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4,0
Punti positivi: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Punti negativi: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
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2,4
Stay away
Punti positivi: The advertised price looked good.
Punti negativi: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
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4,8
Mexico rental car rates and insurance rates very misleading!
Punti positivi: Car was new and clean.
Punti negativi: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
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2,8
Bait and switch
Punti positivi: Not much positive to say
Punti negativi: Where to begin... you can pretty much triple the internet price since they MAKE you buy their overpriced insurance. I guess the liability insurance offered by my credit card was not good enough for them. They have high pressure sales people in their location that try to push timeshare offers down your throat... once you get in your car well its very dirty and smells terrible. It had 45K km on it and all sorts of warning lights on. OK... forgot to mention that the car was completely empty of gas. Overall terrible experience. At the end, i returned the car one day early and they said a prorated refund was going to be credited... this was over 10 days ago. No refund has been received. Please stay with the big names. Its not worth it.
recensione fornita da
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2,0
Punti negativi: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
recensione fornita da
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2,0
Worst service
Punti negativi: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
recensione fornita da
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4,4
watch for insurance
Punti positivi: The airport meet and pick up was great. The port drop off was good too.
Punti negativi: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
recensione fornita da
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3,6
Worst place complete ripoff
Punti positivi: Being able to drive
Punti negativi: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
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2,0
false quote
Punti negativi: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
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2,0
Worst company ever
Punti positivi: Car was drivable.
Punti negativi: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
recensione fornita da
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5,6
Hidden Fees
Punti positivi: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
recensione fornita da
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2,0
These guys are a joke
Punti positivi: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Punti negativi: They won’t honor your reservation quote and will ask you to pay way more.
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4,0
Punti positivi: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Punti negativi: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
recensione fornita da
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2,4
Stay away
Punti positivi: The advertised price looked good.
Punti negativi: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
recensione fornita da
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4,8
Mexico rental car rates and insurance rates very misleading!
Punti positivi: Car was new and clean.
Punti negativi: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
recensione fornita da
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2,8
Bait and switch
Punti positivi: Not much positive to say
Punti negativi: Where to begin... you can pretty much triple the internet price since they MAKE you buy their overpriced insurance. I guess the liability insurance offered by my credit card was not good enough for them. They have high pressure sales people in their location that try to push timeshare offers down your throat... once you get in your car well its very dirty and smells terrible. It had 45K km on it and all sorts of warning lights on. OK... forgot to mention that the car was completely empty of gas. Overall terrible experience. At the end, i returned the car one day early and they said a prorated refund was going to be credited... this was over 10 days ago. No refund has been received. Please stay with the big names. Its not worth it.
recensione fornita da
N°10 in classifica
Payless
4,5 Ok (27 recensioni)
1 sede at Aeroporto di Cancún
╳
Payless recensioni
Punti di autonoleggio
Payless
Punti di ritiro a Aeroporto di Cancún
Blvd Luis Donaldo Colosio
+52 998 886 2812
Tutte le recensioni Payless
Recensioni per Payless a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti negativi: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
recensione fornita da
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4,4
Punti negativi: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
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3,6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Punti negativi: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
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8,0
Mexico Payless Rental
Punti positivi: Friendliness of staff, new and clean car
Punti negativi: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
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2,0
payless sucks
Punti positivi: they cancelled the reservation at the last minute.
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4,0
Punti positivi: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Punti negativi: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
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3,6
Schmeservation
Punti positivi: It had 4 wheels.
Punti negativi: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
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3,6
I will never rent from Payless again
Punti negativi: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
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7,2
Mediocre
Punti positivi: Staff was friendly and made pick up and drop off smooth
Punti negativi: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
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3,6
Not Great Service
Punti positivi: Staff was friendly
Punti negativi: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
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4,4
Too expensive
Punti positivi: People was kind.
Punti negativi: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.
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2,4
Strongly recommend that you do not use Payless as
Punti positivi: There was a person at the airport counter
Punti negativi: So many problems. They are 3 miles from the airport which makes a difference when they overcharge by 4+ times the price i signed up for. When I told him my Amex platinum covers the extra cost for insurance he told me to find another company (3 miles back & hour wasted). I asked him to charge me in pesos he said no. Their exchange rate over 10% the going rate. Even then total was 28 pesos higher. When I told him he was going to give me a return credit I told him don't bother Key fob didn't work and when I brought it to a different payless he wanted me to pay for a new battery (when I got mad he relented). I had to fill gas tank higher than I got it. Was told I could return it anywhere in Cancun but when I did they charged me an extra 250 pesos. There's more but I just want ro say this was the worst rental I have EVER done. Totally unacceptable.
recensione fornita da
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8,0
Mexico Payless Rental
Punti positivi: Friendliness of staff, new and clean car
Punti negativi: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
recensione fornita da
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7,2
Mediocre
Punti positivi: Staff was friendly and made pick up and drop off smooth
Punti negativi: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
recensione fornita da
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2,0
Punti negativi: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
recensione fornita da
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4,4
Punti negativi: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
recensione fornita da
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3,6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Punti negativi: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
recensione fornita da
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2,0
payless sucks
Punti positivi: they cancelled the reservation at the last minute.
recensione fornita da
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4,0
Punti positivi: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Punti negativi: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
recensione fornita da
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3,6
Schmeservation
Punti positivi: It had 4 wheels.
Punti negativi: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
recensione fornita da
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3,6
I will never rent from Payless again
Punti negativi: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
recensione fornita da
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3,6
Not Great Service
Punti positivi: Staff was friendly
Punti negativi: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
recensione fornita da
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4,4
Too expensive
Punti positivi: People was kind.
Punti negativi: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.
recensione fornita da
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2,4
Strongly recommend that you do not use Payless as
Punti positivi: There was a person at the airport counter
Punti negativi: So many problems. They are 3 miles from the airport which makes a difference when they overcharge by 4+ times the price i signed up for. When I told him my Amex platinum covers the extra cost for insurance he told me to find another company (3 miles back & hour wasted). I asked him to charge me in pesos he said no. Their exchange rate over 10% the going rate. Even then total was 28 pesos higher. When I told him he was going to give me a return credit I told him don't bother Key fob didn't work and when I brought it to a different payless he wanted me to pay for a new battery (when I got mad he relented). I had to fill gas tank higher than I got it. Was told I could return it anywhere in Cancun but when I did they charged me an extra 250 pesos. There's more but I just want ro say this was the worst rental I have EVER done. Totally unacceptable.
recensione fornita da
N°11 in classifica
Europcar
4,3 Ok (46 recensioni)
1 sede at Aeroporto di Cancún
╳
Europcar recensioni
Punti di autonoleggio
Europcar
Punti di ritiro a Aeroporto di Cancún
Carretera Cancun - Chetumal Km 22
+52 998 886 0920
Tutte le recensioni Europcar
Recensioni per Europcar a Aeroporto di Cancún
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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4,4
Punti negativi: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
recensione fornita da
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2,8
Punti positivi: car was in good shape, drop off
Punti negativi: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
recensione fornita da
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8,0
Punti positivi: Car was clean and new
Punti negativi: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
recensione fornita da
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3,6
Punti positivi: The car was good and airport shuttle driver was nice.
Punti negativi: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
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2,0
Punti negativi: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
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2,0
Punti negativi: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
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4,0
Punti positivi: car was clean and functioning well
Punti negativi: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
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2,0
Punti positivi: Was a total scam from beginning to end
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4,0
Punti negativi: Deceptive online pricing. Advertised as $1-2 dollars a day which in our case was 7 dollars for a week long rental. But when we got there they added on insurances that we knew was covered under our credit card so it amounted to a whopping $350 dollars. I would call these rental agencies before.
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6,0
Punti positivi: The super low rate
Punti negativi: Not to have been charged for insurance as they wouldn’t accept the insurance which was bought at the time of booking the hire which cost more for 16 days than I pay per year for an Aston Martin, also the car car a flat tyre at collection which kept going down, which they tried to charge for.
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4,0
Did not have vehicle type I reserved but wanted to charge me for it!
Punti positivi: Everything in the vehicle worked and it operated fine.
Punti negativi: I reserved a passenger van (12 seats) four and a half months prior to my trip. When I arrived at Europcar they tried to give me a minivan. I showed them my reservation for the passenger van, and after checking with the manager, the agent told me they did not have one. In addition, Europcar wanted to charge me the passenger van price ($375) for the minivan. Having done a considerable amount of online price comparisons (including up to 4 days before our trip), I knew the best price for a minivan ranged from approximately $150 to $225 (w/o insurance) at several of the car rental companies at the Cancun Airport. When, I showed these online quotes to Europcar, the agent said I could walk to another rental agency. This was not an option with multiple large bags, a young child, and the need to meet the rest of our group in downtown Cancun. With no other option, I had to settle for the minivan. Ultimately another member of our group was forced to rent a passenger van (at full price) from another agency. Although I was able to negotiate a moderate discount for the minivan (after approximately 45 minutes with the agent), Europcar's failure to provide the vehicle I reserved ended up costing me several hundred more dollars for the vehicles I needed. When I got in the minivan I discovered it had 1/8 tank of gas. I did not appreciate worrying about running out of gas on the way to the hotel, at night, and after a long day of travel. The cup holders throughout the van were disgusting, and there was some strange brown substances smeared around a few of the air vents.
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2,0
WORST CAR RENTAL PLACE!!
Punti positivi: NOTHING GOOD!! SCAM ALL THE WAY!!
Punti negativi: WORST CUSTOMER SERVICE. THE EMPLOYEES DONT CARR ABOUT YOU!! THEY LEFT US WITHOUT A CAR!! DIDNT RESPECT OUR CONTRACT OR RESERVATION!! I WILL NEVER RECOMMEND THIS PLACE!!
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4,4
Punti negativi: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
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2,8
Punti positivi: car was in good shape, drop off
Punti negativi: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
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3,6
Punti positivi: The car was good and airport shuttle driver was nice.
Punti negativi: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
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2,0
Punti negativi: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
recensione fornita da
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2,0
Punti negativi: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
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4,0
Punti positivi: car was clean and functioning well
Punti negativi: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
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2,0
Punti positivi: Was a total scam from beginning to end
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4,0
Punti negativi: Deceptive online pricing. Advertised as $1-2 dollars a day which in our case was 7 dollars for a week long rental. But when we got there they added on insurances that we knew was covered under our credit card so it amounted to a whopping $350 dollars. I would call these rental agencies before.
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6,0
Punti positivi: The super low rate
Punti negativi: Not to have been charged for insurance as they wouldn’t accept the insurance which was bought at the time of booking the hire which cost more for 16 days than I pay per year for an Aston Martin, also the car car a flat tyre at collection which kept going down, which they tried to charge for.
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4,0
Did not have vehicle type I reserved but wanted to charge me for it!
Punti positivi: Everything in the vehicle worked and it operated fine.
Punti negativi: I reserved a passenger van (12 seats) four and a half months prior to my trip. When I arrived at Europcar they tried to give me a minivan. I showed them my reservation for the passenger van, and after checking with the manager, the agent told me they did not have one. In addition, Europcar wanted to charge me the passenger van price ($375) for the minivan. Having done a considerable amount of online price comparisons (including up to 4 days before our trip), I knew the best price for a minivan ranged from approximately $150 to $225 (w/o insurance) at several of the car rental companies at the Cancun Airport. When, I showed these online quotes to Europcar, the agent said I could walk to another rental agency. This was not an option with multiple large bags, a young child, and the need to meet the rest of our group in downtown Cancun. With no other option, I had to settle for the minivan. Ultimately another member of our group was forced to rent a passenger van (at full price) from another agency. Although I was able to negotiate a moderate discount for the minivan (after approximately 45 minutes with the agent), Europcar's failure to provide the vehicle I reserved ended up costing me several hundred more dollars for the vehicles I needed. When I got in the minivan I discovered it had 1/8 tank of gas. I did not appreciate worrying about running out of gas on the way to the hotel, at night, and after a long day of travel. The cup holders throughout the van were disgusting, and there was some strange brown substances smeared around a few of the air vents.
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2,0
WORST CAR RENTAL PLACE!!
Punti positivi: NOTHING GOOD!! SCAM ALL THE WAY!!
Punti negativi: WORST CUSTOMER SERVICE. THE EMPLOYEES DONT CARR ABOUT YOU!! THEY LEFT US WITHOUT A CAR!! DIDNT RESPECT OUR CONTRACT OR RESERVATION!! I WILL NEVER RECOMMEND THIS PLACE!!
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N°12 in classifica
Ace
3,8 Mediocre (11 recensioni)
1 sede at Aeroporto di Cancún
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Ace recensioni
Punti di autonoleggio
Ace
Punti di ritiro a Aeroporto di Cancún
Carretera Cancun Chetumal Km22
+52 334 170 8243
Tutte le recensioni Ace
Recensioni per Ace a Aeroporto di Cancún
Recensioni recenti
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- Positive
- Neutrali
- Negative
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5,6
Watch out for hidden insurance costs in Cancun!
Punti positivi: Quality of the car was good.
Punti negativi: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
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4,8
Be ready for the unexpected
Punti positivi: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Punti negativi: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
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6,0
Punti negativi: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
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2,0
Tried to Scam Me... DO NOT RENT AT ACE
Punti positivi: Nothing... they are lying cheats... DO NOT Rent From ACE.
Punti negativi: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
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2,0
Worst car rental ever
Punti negativi: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
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2,0
Shady Business Run by Shady People
Punti positivi: Nothing
Punti negativi: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
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2,0
Upsold us a broken navigation system
Punti negativi: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
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3,2
Terrible experience in Cancun
Punti positivi: Price was attractive
Punti negativi: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
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4,0
Punti negativi: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
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5,6
Watch out for hidden insurance costs in Cancun!
Punti positivi: Quality of the car was good.
Punti negativi: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
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4,8
Be ready for the unexpected
Punti positivi: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Punti negativi: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
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6,0
Punti negativi: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
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2,0
Tried to Scam Me... DO NOT RENT AT ACE
Punti positivi: Nothing... they are lying cheats... DO NOT Rent From ACE.
Punti negativi: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
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2,0
Worst car rental ever
Punti negativi: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
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2,0
Shady Business Run by Shady People
Punti positivi: Nothing
Punti negativi: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
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2,0
Upsold us a broken navigation system
Punti negativi: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
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3,2
Terrible experience in Cancun
Punti positivi: Price was attractive
Punti negativi: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
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4,0
Punti negativi: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
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