Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
lunedì | 08:00 - 18:00 |
martedì | 08:00 - 18:00 |
mercoledì | 08:00 - 18:00 |
giovedì | 08:00 - 18:00 |
venerdì | 08:00 - 18:00 |
sabato | 08:00 - 18:00 |
domenica | 08:00 - 18:00 |
lunedì | 08:00 - 20:00 |
martedì | 08:00 - 20:00 |
mercoledì | 08:00 - 20:00 |
giovedì | 08:00 - 20:00 |
venerdì | 08:00 - 20:00 |
sabato | 08:00 - 20:00 |
domenica | 08:00 - 20:00 |
lunedì | 00:00 - 23:59 |
martedì | 00:00 - 23:59 |
mercoledì | 00:00 - 23:59 |
giovedì | 00:00 - 23:59 |
venerdì | 00:00 - 23:59 |
sabato | 00:00 - 23:59 |
domenica | 00:00 - 23:59 |
Punti negativi: The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.
Mexico Insurance sucks!
Punti positivi: The people at the pick up/drop off were very friendly and helpful.
Punti negativi: The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.
I'm repeat cuatomer and it was a good experiece.
Punti positivi: I think all cars are newer now so you should get a good one.
Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance!
Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount.
Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them.
They are along with their sister company Dollar the best on the island I think.
Punti positivi: nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.
Punti negativi: when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!
Mexico Insurance sucks!
Punti positivi: The people at the pick up/drop off were very friendly and helpful.
Punti negativi: The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.
I'm repeat cuatomer and it was a good experiece.
Punti positivi: I think all cars are newer now so you should get a good one.
Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance!
Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount.
Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them.
They are along with their sister company Dollar the best on the island I think.
Punti negativi: when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!
lunedì | 08:00 - 19:30 |
martedì | 08:00 - 19:30 |
mercoledì | 08:00 - 19:30 |
giovedì | 08:00 - 19:30 |
venerdì | 08:00 - 19:30 |
sabato | 08:00 - 19:30 |
domenica | 08:00 - 19:30 |
Punti positivi: Not a thing!
Punti negativi: Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.
Punti positivi: friendly staff; very easy pick up and drop off at very convenient location
Punti positivi: Staff was excellent and very helpful.
Punti negativi: Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.
Punti positivi: Staff very friendly and fluent in Engish.
Punti negativi: Better selection of vehicles
Painfully Seinfeld...
Punti positivi: Found something that was kind of close to what we had requested.
Punti negativi: Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.
Punti positivi: friendly staff; very easy pick up and drop off at very convenient location
Punti positivi: Staff was excellent and very helpful.
Punti negativi: Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.
Punti positivi: Staff very friendly and fluent in Engish.
Punti negativi: Better selection of vehicles
Punti positivi: Not a thing!
Punti negativi: Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.
Painfully Seinfeld...
Punti positivi: Found something that was kind of close to what we had requested.
Punti negativi: Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.
lunedì | 08:00 - 19:00 |
martedì | 08:00 - 19:00 |
mercoledì | 08:00 - 19:00 |
giovedì | 08:00 - 19:00 |
venerdì | 08:00 - 19:00 |
sabato | 08:00 - 19:00 |
domenica | 08:00 - 19:00 |
lunedì | 00:00 - 23:59 |
martedì | 00:00 - 23:59 |
mercoledì | 00:00 - 23:59 |
giovedì | 00:00 - 23:59 |
venerdì | 00:00 - 23:59 |
sabato | 00:00 - 23:59 |
domenica | 00:00 - 23:59 |
Punti positivi: Not a lot. Terrible experience all around. One of the lot guys was friendly and assisted with our luggage but other than that, terrible
Punti negativi: Arrived at counter only to be told that they had only one car and it was a tiny hatchback. We had reserved a Standard Size car. We just flew international with 2 huge suitcases and each family member (5 of us) had a carry on. I could not even get my luggage in this tiny car. I was very upset after a long stressful day of international flying. Advised I rented form Hertz because they are an industry leader. The female rep proceeded to tell me that I had several options: 1) take the car and use a taxi to transport my belongings to the hotel. 2) take my stuff to the hotel and come back and get my family. 3) Cancel the reservation. I asked if she would pay for taxi and give me a discount rate. I was then told that I was lucky to even be getting a car and the rate was more than half of what that car rents for because she rents it out for $100 a day. I was in total disbelief that paying customer would even be talked to in this manner. I asked her to explain how I was "lucky" to arrive at an international destination after making reservations weeks in advance only to be told I cannot be accommodated. The Avis counter was directly next door and their agent was standing next to the Hertz agent. I asked him if he would rent me a vehicle. He advised he wanted to go look. While we waited, miraculously, a bigger vehicle from Hertz became available to rent. Let me remind you, they just told me they only had one vehicle left but all the sudden they had this other vehicle. Even though this was not the vehicle size we reserved, it was close enough and agreed to take it. Then the next part of their scam began, the insurance scam. I was told that I must purchase liability insurance. I explained I was not purchasing the insurance because liability insurance is included with the rental. The agent then flat out lied to me and said it wasn't. I have rented before in Mexico and know how this goes and proceeded to tell her what the Mexican law was regarding liability insurance on rental cars. She finally agreed that liability insurance is included but I needed more. I actually purchased the insurance policy through Hotwire when I reserved the vehicle (much better value). I showed her that policy info but she wasn't letting down on the sales pitch. She told me the policy I purchased was only for collision and not liability. She then proceeded to tell me horror stories of vehicles getting stolen and that I would have to pay out of pocket for full value of the car before I could leave the country if something happens. I finally agreed to additional insurance of $13 a day. After all of that, we finally get to the point of going out to the car. The gentleman that took us out was friendly and helpful. He took us to the car and told me to look around and point out any issues with the car because if the car comes back with any scratches that were not previously there, I would have to pay. My wife immediately started taking photos all over the car. This car had scratches all over it. It was impossible to point all of this out. I will say this, no way in the USA is this car even going to make the cut to be a rented vehicle for any of the name brand rental companies. I was also told that there would be a $50 charge to vacuum the car if I got sand in the floor boar from going to the beach. It was finally time to go and the key remote would not work to unlock the doors. I had to insert the key into the door and then unlock the doors. If you want a stressful, horrible, overpriced, high pressure experience, then Hertz of Cozumel is what you want. However, if you want an easy experience, then I suggest you go somewhere else. I will be writing a formal complaint to the CEO of Hertz and how badly their name is being represented in Mexico. Total disgrace!
Punti negativi: I thought I rented a Tahoe but they do not carry any. The only full size SUV they have is a Dodge Journey.
Renter Beware!
Punti positivi: Rental was conveniently located in the airport. Car worked fine.
Punti negativi: Poor value for the money. Taxes and fees are exorbitant. Especially airport tax (25%). Furthermore, was told that buying their insurance was mandatory. Total rental for a tiny Older model Chevy Cruze w over 30000 km cost nearly $300 for the week. This should have been quoted to me by Hertz while making the reservation and NOT after getting there.
Punti positivi: Not a lot. Terrible experience all around. One of the lot guys was friendly and assisted with our luggage but other than that, terrible
Punti negativi: Arrived at counter only to be told that they had only one car and it was a tiny hatchback. We had reserved a Standard Size car. We just flew international with 2 huge suitcases and each family member (5 of us) had a carry on. I could not even get my luggage in this tiny car. I was very upset after a long stressful day of international flying. Advised I rented form Hertz because they are an industry leader. The female rep proceeded to tell me that I had several options: 1) take the car and use a taxi to transport my belongings to the hotel. 2) take my stuff to the hotel and come back and get my family. 3) Cancel the reservation. I asked if she would pay for taxi and give me a discount rate. I was then told that I was lucky to even be getting a car and the rate was more than half of what that car rents for because she rents it out for $100 a day. I was in total disbelief that paying customer would even be talked to in this manner. I asked her to explain how I was "lucky" to arrive at an international destination after making reservations weeks in advance only to be told I cannot be accommodated. The Avis counter was directly next door and their agent was standing next to the Hertz agent. I asked him if he would rent me a vehicle. He advised he wanted to go look. While we waited, miraculously, a bigger vehicle from Hertz became available to rent. Let me remind you, they just told me they only had one vehicle left but all the sudden they had this other vehicle. Even though this was not the vehicle size we reserved, it was close enough and agreed to take it. Then the next part of their scam began, the insurance scam. I was told that I must purchase liability insurance. I explained I was not purchasing the insurance because liability insurance is included with the rental. The agent then flat out lied to me and said it wasn't. I have rented before in Mexico and know how this goes and proceeded to tell her what the Mexican law was regarding liability insurance on rental cars. She finally agreed that liability insurance is included but I needed more. I actually purchased the insurance policy through Hotwire when I reserved the vehicle (much better value). I showed her that policy info but she wasn't letting down on the sales pitch. She told me the policy I purchased was only for collision and not liability. She then proceeded to tell me horror stories of vehicles getting stolen and that I would have to pay out of pocket for full value of the car before I could leave the country if something happens. I finally agreed to additional insurance of $13 a day. After all of that, we finally get to the point of going out to the car. The gentleman that took us out was friendly and helpful. He took us to the car and told me to look around and point out any issues with the car because if the car comes back with any scratches that were not previously there, I would have to pay. My wife immediately started taking photos all over the car. This car had scratches all over it. It was impossible to point all of this out. I will say this, no way in the USA is this car even going to make the cut to be a rented vehicle for any of the name brand rental companies. I was also told that there would be a $50 charge to vacuum the car if I got sand in the floor boar from going to the beach. It was finally time to go and the key remote would not work to unlock the doors. I had to insert the key into the door and then unlock the doors. If you want a stressful, horrible, overpriced, high pressure experience, then Hertz of Cozumel is what you want. However, if you want an easy experience, then I suggest you go somewhere else. I will be writing a formal complaint to the CEO of Hertz and how badly their name is being represented in Mexico. Total disgrace!
Punti negativi: I thought I rented a Tahoe but they do not carry any. The only full size SUV they have is a Dodge Journey.
Renter Beware!
Punti positivi: Rental was conveniently located in the airport. Car worked fine.
Punti negativi: Poor value for the money. Taxes and fees are exorbitant. Especially airport tax (25%). Furthermore, was told that buying their insurance was mandatory. Total rental for a tiny Older model Chevy Cruze w over 30000 km cost nearly $300 for the week. This should have been quoted to me by Hertz while making the reservation and NOT after getting there.
lunedì | 07:30 - 19:00 |
martedì | 07:30 - 19:00 |
mercoledì | 07:30 - 19:00 |
giovedì | 07:30 - 19:00 |
venerdì | 07:30 - 19:00 |
sabato | 07:30 - 19:00 |
domenica | 07:30 - 19:00 |
lunedì | 00:01 - 23:59 |
martedì | 00:01 - 23:59 |
mercoledì | 00:01 - 23:59 |
giovedì | 00:01 - 23:59 |
venerdì | 00:01 - 23:59 |
sabato | 00:01 - 23:59 |
domenica |
lunedì | 08:00 - 19:00 |
martedì | 08:00 - 19:00 |
mercoledì | 08:00 - 19:00 |
giovedì | 08:00 - 19:00 |
venerdì | 08:00 - 19:00 |
sabato | 08:00 - 19:00 |
domenica | 08:00 - 19:00 |
lunedì | 00:01 - 23:59 |
martedì | 00:01 - 23:59 |
mercoledì | 00:01 - 23:59 |
giovedì | 00:01 - 23:59 |
venerdì | 00:01 - 23:59 |
sabato | 00:01 - 23:59 |
domenica |
Le compagnie di auto a noleggio che offrono servizio navetta o pick-up da Aeroporto di Cozumel verso destinazioni vicine allaeroporto sono Ace, Alamo, Avis, Dollar, Hertz, MEXRENTACAR , e Thrifty.|2#Compagnie di auto a noleggio che offrono servizio navetta o pick-up da Aeroporto di Cozumel verso destinazioni vicine allaeroporto: solo Ace, Alamo, Avis, Dollar, Hertz, MEXRENTACAR .