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2,0
Punti negativi: They did not have the car we reserved, a minivan, and had nothing even close.
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2,0
Special effort made to charge extra
Punti positivi: The Toyota minivan ran ok but it would've been nice if they cleaned it first and gassed it up.
Punti negativi: Rental crew in trailer at airport kinda shady. Here's the game: they give you the vehicle with less than a half tank. The blue slip indicates the amount of gas is halfway between 3/8 and 7/16 full. It is marked very specifically. Upon return I stop at local gas station, put $20 in, gas gauge looks good. But evidently not good enough. Upon returning to Ace Car Rental, I have 3 staff members closely analyze my gas gauge, they have a little conference, then one comes over and informs me I owe them another $16US. Gotta pay it. I just paid it although slightly irritated. Cozumel is the most beautiful island ever, but beware of Ace Car Rental and their less than friendly staff and their money game.
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9,2
Staff
Punti positivi: Very friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.
Punti negativi: First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for. It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.
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2,0
Punti positivi: They never sent me and email confirmation so I could not figure out how to get to the place or anything end up renting some wear els
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2,0
Punti negativi: This car rental place did not exist or we were given the wrong address. This cost me time and a $25.00 taxi ride.
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2,0
Punti positivi: There was nothing to like. There was no Ace Car Rental in Cozumel! We had to rent a taxi to take us to the address and it wasn't there. They did not answer either phone number on our confirmation. We had to go back out to the airport to another rental agency and rent a much higher priced car because we had no reservation! This experience made the first two hours of our vacation miserable and frustrating!!
Punti negativi: There was nothing to like. There was no Ace Car Rental in Cozumel! We had to rent a taxi to take us to the address and it wasn't there. They did not answer either phone number on our confirmation. We had to go back out to the airport to another rental agency and rent a much higher priced car because we had no reservation! This experience made the first two hours of our vacation miserable and frustrating!!
recensione fornita da
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2,0
Punti negativi: They did not have the car we reserved, a minivan, and had nothing even close.
recensione fornita da
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2,0
Special effort made to charge extra
Punti positivi: The Toyota minivan ran ok but it would've been nice if they cleaned it first and gassed it up.
Punti negativi: Rental crew in trailer at airport kinda shady. Here's the game: they give you the vehicle with less than a half tank. The blue slip indicates the amount of gas is halfway between 3/8 and 7/16 full. It is marked very specifically. Upon return I stop at local gas station, put $20 in, gas gauge looks good. But evidently not good enough. Upon returning to Ace Car Rental, I have 3 staff members closely analyze my gas gauge, they have a little conference, then one comes over and informs me I owe them another $16US. Gotta pay it. I just paid it although slightly irritated. Cozumel is the most beautiful island ever, but beware of Ace Car Rental and their less than friendly staff and their money game.
recensione fornita da
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2,0
Punti positivi: They never sent me and email confirmation so I could not figure out how to get to the place or anything end up renting some wear els
recensione fornita da
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2,0
Punti negativi: This car rental place did not exist or we were given the wrong address. This cost me time and a $25.00 taxi ride.
recensione fornita da
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2,0
Punti positivi: There was nothing to like. There was no Ace Car Rental in Cozumel! We had to rent a taxi to take us to the address and it wasn't there. They did not answer either phone number on our confirmation. We had to go back out to the airport to another rental agency and rent a much higher priced car because we had no reservation! This experience made the first two hours of our vacation miserable and frustrating!!
Punti negativi: There was nothing to like. There was no Ace Car Rental in Cozumel! We had to rent a taxi to take us to the address and it wasn't there. They did not answer either phone number on our confirmation. We had to go back out to the airport to another rental agency and rent a much higher priced car because we had no reservation! This experience made the first two hours of our vacation miserable and frustrating!!
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