Hotel: Alfama, Lisbona

Punti positivi: Il personale era estremamente gentile e disponibile, un ottimo servizio

Punti positivi: They upgraded our standard room to a deluxe room :) room was very clean and larger than it looks in the pictures. Tv is built into the mirror which adds to the atmosphere. Wifi is fast. Staff are very caring. They offer complimentary coffee and natas. They definitely deserve 5 stars. It’s one of the best places i’ve stayed in a while and my job requires constant travelling. For the price the quality you get is outstanding.

Punti positivi: Lo staff è stato fantastico, cortese e gentilissimo. Bravi!

Punti positivi: The staff especially, they went above and beyond. And the location is superb, close to all of the action.

Punti positivi: Posizione perfetta, ottima per muoversi e spostarsi in Lisbona. Stanze grandi ed accoglienti, spaziose, pulite. Staff educato, disponibile. Colazione ottima. Consiglio un soggiorno in questo hotel a chiunque!

Punti positivi: The location is excellent. Close to everything within walking distance. Staff is so friendly and helpful with great service. Good breakfast. We got an upgrade and we stayed at a deluxe room which was awesome. Nice and big room. I highly recommend staying there.

Punti positivi: The staff were the best staff we have come across in any hotel we have ever been before. The room was excellent and clean, spacious and comfortable. Being so close to the centre and with nearby transport. Fantastic!!

Punti positivi: The staff was exceptional! Recommendations for dinner, tips on where to go see sights, directions, arranging transportation, breakfast to go in the morning for an early train. The staff was wonderful. Location of the hotel was perfect. Hotel was on a quiet little alley way, just steps from the hustle and bustle. Steps away from a great rooftop bar just next door.

Punti positivi: Excellent location . Great staff , good breakfast and cleanliness.

Punti positivi: Nice hotel in a great location from which to explore Lisbon

Punti positivi: The rooms are clean. Staff are so nice and helpful. They offered my friend birthday cake and sparking wine on her birthday. It is so nice of you guys! We had such a good time in you hotel. Really recommended !

Punti positivi: Posizione e personale gentilissimo, ottima pulizia e favolosa prima colazione

Punti positivi: Sadly I only had one day in the company of the souls that people this singular hotel. I felt as if I were inhabiting an old film from the 1920’s when life possessed all the glamour and elegance of a bygone time. The details. The cleanliness. The fragrance! Candles at night in the lobby, the ancient Roman foundations, the delicious comfort of my bed and the soft sheets, the free upgrade just because it was available and they love making people happy, the view from the room overlooking the river and the sky l. The owners are celestial creatures themselves. They shepherd their staff with obvious love, and the staff in turn fulfill their duties with such exuberant delight. My first welcome came from Lana and a wide-grinned young chap whose name escapes me now. They were both beautiful examples of effortless style and class. Genuine. Yes, that’s the word that has stayed with me since my regretted departure. Everything was genuine. The camaraderie among all of the staff extends to the team that oversees the attached restaurant, Audrey’s. I fell in love. And that means I am destined to return. How is it one should find oneself missing these attendant angels to one’s whims and desires after only a few hours of shared experience? It was as if I had found family members that I’d lost touch with long ago, who likewise had been awaiting my return for years - and how very happy we were to find one another again. Thank you for being the loveliest of possible endings to my month long journey in Europe and Africa. The perfect conclusion to an odyssey of friends, celebrations and love.

Punti positivi: Hotel eccellente. PAlazzo meraviglioso, personale attento, colazione super !

Punti positivi: La posizione, e la camera molto bella. Ci tornerei.

Punti positivi: Staff service, rooms and restaurant...wonderful

Punti positivi: The location is amazing. The staff are helpful, kind, friendly to a fault, and go out of their way to make you feel most welcome and comfortable, they make it easy to navigate the city and help you arrange your exploration throughout your stay. The view from my room to the river welcomed me in the mornings and the breakfasts and lunches and dinners were all most delicious in their restaurant: Audrey’s. Manuel Da Silva and his staff were the most delightful hosts I encountered in my European vacation. I shall return one day for ai had a much too brief stay in Lisbon and when I do it will be at The Santiago de Alfama where I will hang my hat once again.

Punti positivi: Friendly staff, excellent location. Nice bathroom. Comfortable bed.

Punti positivi: Great Location, Amazing staff, beautiful room

Punti positivi: Everything was great, location, breakfast, really comfortable room and amazing service.

Punti positivi: Tutto e grazie per il regalo trovato in camera per il mio compleanno!

Punti positivi: Camere molto belle, la nostra composta da due ambienti separati con letto matrimoniale e divano letto per nostra figlia. Buona pulizia e colazione molto varia. Il personale é gentile, una menzione particolare a Rui che parla un po' di italiano.

Punti positivi: I liked everything about this hotel, especially the friendliness and the professionalism of the staff. Front desk manager (Rue) was great to customer(s) and I could not thank him enough for his advice & help re: COVID update/ country potential travel restriction(s). It is a difficult time for all and his (+his team) effort was highly appreciated. I did not mark 'excellent' for facilities, mainly because the spa was closed due to the fear of COVID. I'd highly recommend this hotel and most definitely, I will re-visit, hopefully soon enough.

Punti positivi: Excellent location at the foot of the Alfama district near the river, only a short walk to all the main central sites and districts. A metro station and the tram stops in the main square are only minutes away for going further afield. Breakfast was very nice and the staff were terrific. It's also not often that you get to stay in a hotel with it's own archaeological museum and Roman and Phoenician ruins!

Punti positivi: Great staff at reception and nice spacious room

Punti positivi: Stupendo hotel sul fiume Tago elegantissimo e accogliente. Personale gentile e disponibile. La camera grande elegante ben arredata e accessoriata e pulitissima. Il letto enorme e molto comodo. Colazione strepitosa....sia dolce che salata. La cena ottima complimenti allo chef e al personale di sala. L' area relax molto bella e pulita... Lo consiglio...

Punti positivi: Our room 404 was with perfect river view & huge terasse :-)

Punti positivi: La struttura, la terrazza, la vista, la preparazione dei tavoli della colazione,

Punti positivi: il palazzo è davvero bello e ben tenuto, il servizio impeccabile ma non da hotel a 5 stelle

Punti positivi: Hotel is well maintained for such an older Palacio. Great Character. The Rooms are charming. Location is fabulous for that section of town. The staff is excellent and accommodating.

Punti positivi: The staff was very attentive and courteous. The building is well maintained. Breakfast was delicious and copious. Location in this area is convenient.

Punti positivi: It is an Iconic building ,eccentric & truly exceptional.A Palace full of splendour. The staff were wonderful & yet unobtrusive. Breakfasts were amazing.

Punti positivi: I liked everything: the location, the food, the staff, the rooms, absolutely everything

Punti positivi: The common area; the breakfast; the staff.

Punti positivi: The decor and upkeep of the hotel was excellent in the common areas but a little tired and worn in the room. The staff were wonderful; attentive and courteous, however with only 1-2 people on duty at a time I found they were stretched when trying to service all customer requirements. Having one more person around would have made all the difference to the customer experience. Without doubt the breakfasts were the best I ever experienced in any hotel I have stayed in previously, the smell of warming croissants pervading the bedroom in the morning were the best alarm clock.

Punti positivi: Small, chic, chic, luxurious with perfect service in every aspect. Gourmet breakfast. A favorite. Came when it opened in 2015, and returned this week.

Punti positivi: Amazing, straight out of a movie! Lovely decoration, and amazing staff, really kind and helpful. Location is fantastic with amazing views. In the heart of Alfama, you will feel like in a dream. We will sure come back as soon as possible. Ps: Amazing breakfast.

Punti positivi: Posizione, arredamento e restaura edificio storico

Punti positivi: La posizione è fantastica. La camera ampia e luminosa. Letto comodo anche se non molto grande.

Punti positivi: Had an overnight stay in Lisbon on my way home from Holland. Randomly booked here and overall enjoyed my stay! Friendly staff, clean rooms, good location to walk about and see the city. Would recommend and possibly stay again if I ever end up in Lisbon!

Punti positivi: Super friendly staff and lovely home made cakes for breakfast!

Punti positivi: ho deciso di prenotare in questo b&b proprio per la sua posizione. vicinissima alla fermata del tram che consente il giro del centro storico. la proprietaria è stata gentilissima e ci ha fatto sentire a casa, con i suoi modi familiari e gentili. servizi puliti, camere pulite e ordinate, colazione fantastica e molto varia! consiglio tantissimo il posto soprattutto per i consigli dati e la gentilezza.

Punti positivi: Posizione centrale e ben collegata.

Punti positivi: The location! The hospitality! The breakfast! Everything was amazing.. will definitely recommend..

Punti positivi: Great location,breakfast and staff.

Punti positivi: Location location location Historic building Wonderful & friendly staff Amazing value for money

Punti positivi: Position, staff, good breakfast, kitchen available, restaurants/sights/shops/starts of the tours close by, tidy, spacious...

Punti positivi: Very very nice good perfect untouchable fantastic unbeleivavle Thank you so much

Punti positivi: Location

Punti positivi: La posizione, la pulizia, la camera erano tutte ottime.

Punti positivi: Posizione fantastica con fantastica vista dal bar sul tetto.

Punti positivi: Vicino alla maggior parte dei luoghi che si desidera visitare, ma tranquillo.

Punti positivi: Posizione eccellente ottimi servizi e colazione

Punti positivi: The price is good

Punti positivi: La posizione, l'eleganza della struttura e la possibilita' di effettuare il pranzo e la cena a prezzi accessilili

Punti positivi: It’s location

Punti positivi: great location in city and re airport bus/metro transport

Punti positivi: We liked all of the above -location, breakfast and the room

Punti positivi: Location is super! Hotel is old and needs to be renovated. Bed was comfortable. Breakfasts is very busy but quite good choise. The really bonus’s ir free garage. Choice in bar is great and for good price

Punti positivi: Friendly helpful staff comfortable room good views from rooftop bar breakfast was plentiful

Punti positivi: Posizione

Punti positivi: Basic but clean. Good value for money. Perfect location for a visit in Lisbon!

Punti positivi: Personale disponibilissimo Posizione centralissima Prezzo ottimo Pulizia buona Assolutamente consigliato

Punti positivi: The location is super close to the public transportation and subway. It's also in the walking distance to many sight-seeing spots. The breakfast is good and many restaurants close by the hotel. The staff are very friendly but limit English.

Punti positivi: Posizione struttura e rotoli di carta igienica!!! By Royal cicci

Punti positivi: Location is excellent. Breakfast is simple and good but monotonous. Staff is friendly but some are not speaking English.

Punti positivi: Molto pulito

Punti positivi: Male staff on reception are the best - especially Antonio and Raul. So kind and helpful - nothing too much trouble. Thank you to them.