Punti positivi: "organization ans timely process on the check in counter on forward"
Punti negativi: "the gate announcements not very clear."
Punti negativi: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
Punti positivi: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Punti negativi: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Punti positivi: "Entertainment, crew and food"
Punti negativi: "Seat space"
Punti positivi: "Legroom, seat amenities, boarding process"
Punti negativi: "The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!"
Punti positivi: "Crew was okay. Food was the worse ever. Middle comfort on seats"
Punti negativi: "If the food was suitable for human being"
Punti positivi: "Awesome crew, full flat seat"
Punti negativi: "Western menu"
Punti positivi: "The flight"
Punti negativi: "Nothing everything was good"
Punti positivi: "Good seat with plenty of leg room and great entertainment system."
Punti negativi: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Punti negativi: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Punti positivi: "Services good"
Punti positivi: "Planecdmlty. Had the tow to myself! Food and crew excellent ."
Punti positivi: "The flight was fine. Everything went smoothly."
Punti negativi: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Punti positivi: "Love the airline and how they treat their guests"
Punti negativi: "They movies on demand kept skipping in voice....but love the selection of movies"
Punti positivi: "The food they served was very good."
Punti positivi: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Punti negativi: "A little bigger seat and a bit more leg room would be nice."
Punti positivi: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Punti negativi: "I tried a lot of times to check in online but I was never successful."
Punti positivi: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Punti negativi: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Punti positivi: "Premium economy is nice, smoother flight, good attendants"
Punti negativi: "Delays"
Punti negativi: "Everything was a joke to a West standard"
Punti positivi: "They let me sleep."
Punti negativi: "I liked everything."
Punti negativi: "No choice for seats. The assigned seats was in the middle of four chairs. The alternative option was the same, but in different row. (Not sure if these kind of seats leave it to Kayak, or other travel company)."
Punti positivi: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Punti negativi: "The food is a little too authentic for my taste but the presentation is excellent."
Punti negativi: "Entertainment selection movies could be expanded."
Punti positivi: "My seat was spacious while my wife's seat was up in the front and cramped."
Punti negativi: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Punti positivi: "Excellent service"
Punti negativi: "I could not get mineral water in a bottle"
Punti negativi: "I dont eat pork and both meals have pork in it."
Punti negativi: "The layover was more than 10 hours and NO hotel was provided."
Punti positivi: "The airline attendants were very friendly."
Punti negativi: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Punti positivi: "Staff and crew were nice and courteous to passengers."
Punti negativi: "Digital Screen are too small. Video quality is not good."
Punti positivi: "Flight boarded in reasonable time, crew was professional, courteous."
Punti positivi: "Very nice short trip."
Punti negativi: "nothing."
Punti positivi: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Punti positivi: "No problem getting wheelchairs in LAX."
Punti negativi: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Punti positivi: "The middle seat was empty on my flight, I appreciated the extra room."
Punti negativi: "The movie selection was not super up to date."
Punti positivi: "Nice staff and fast boarding"
Punti negativi: "Terrible seating and mediocre food"
Punti positivi: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
Punti positivi: "The crew was very nice. The flight was safe"
Punti negativi: "Only pork was served. Every movment of the back passenger were felt."
Punti positivi: "Food presentation, and comfort. Wine"
Punti negativi: "Could have used a bit more privacy"
Punti negativi: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"
Punti positivi: "I was sitting with my two young kids, that crew came and asked us for boarding very nicely and it was such nice boarding that kids enjoyed."
Punti positivi: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Punti negativi: "Worst Skymiler Partner . Poor customer service and inflight service."
Punti positivi: "Entertainment - good choices of movies and newer LCDs."
Punti negativi: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Punti positivi: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Punti negativi: "I can't think of a thing that wasn't to my liking."
Punti positivi: "Flight attendants was prompt and courteous."
Punti negativi: "Food was okay."
Punti positivi: "The flight in Premium Economy is a good experience, worth the price of the ticket. I am accustomed to very long flights between Southeast Asia and Europe: this one compares favorably."
Punti negativi: "Nothing wrong with the flight. Being a frequent flier I used the very short line in LAX to get my boarding pass. All other passengers were queuing up a very, very, long line. Since every single passenger has to go through a face to face session with a physical person, CI should really have more personnel available at LAX for the check-in procedures. The business lounge, provided by Korean Airlines, is a big disappointment. Food not worth mentioning. Going through security at TPE for passengers in transit there is no short line. The only line is very, very long, although quick enough. The facility for this procedure should also be renewed."
Punti positivi: "It was good. I would flight China airlines in the future."
Punti positivi: "Taipei is a nice airport to make connections through, with amenities on par with Seoul. Seemed much cleaner and more relaxed than other airports in the region that I've flown through in the past, such as Guangzhou or Hong Kong."
Punti negativi: "Flight departed 25 minutes late, but Taipei is a nice airport to make connections through. Still had to go through security between arrival/departure gates, but lines were short at our time of night. Crew seemed a bit tired, since this seems to be the last leg of their shift before rotating out in BKK before the plane goes on to Amsterdam."
Punti positivi: "Friendly staff. Food was good."
No much food on the plane considering it was an early flight.
Punti positivi: "the seating was very uncomfortable i barely had any leg room"
Punti negativi: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Punti positivi: "Personale gentilissimo!"
Punti negativi: "Il bagaglio è arrivato con volo successivo"
Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."
Punti positivi: "Service good. Staff good"
Punti negativi: "Very cold at night"
Punti negativi: "Plane was 1 hour late and missed my flight."
Punti positivi: "Very nice staff. Probably one of the best flights"
Punti negativi: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Punti positivi: "Crew was very friendly and efficient"
Punti negativi: "Food menu from Finland to Chicago could use a few more choices"
Punti positivi: "The new Airbus A350"
Punti negativi: "Onboard food and drink is quite expensive"
Punti positivi: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Punti negativi: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Punti positivi: "Like that you served Finnish food! many choices of films to watch was great too!"
Punti positivi: "Boarding and de-boarding was quick"
Punti negativi: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Punti positivi: "I made it home safe."
Punti negativi: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."
Punti positivi: "The gluten free meal was pretty bad."
Punti positivi: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Punti positivi: "Nicest plane I've been on. Boeing for life."
Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"
Punti positivi: "direct flight from Helsinki to Miami was good"
Punti negativi: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Punti positivi: "They waited with connection flight."
Punti negativi: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Punti positivi: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Punti negativi: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Punti positivi: "Schedule is on time."
Punti negativi: "Food was not much excting and seat distance was rather short, making uncomfortable."
Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"
Punti positivi: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Punti negativi: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Punti positivi: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Punti negativi: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Punti positivi: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Punti positivi: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Punti positivi: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Punti negativi: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Punti negativi: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Punti positivi: "The onground staff at CDG was nice. The bus ride to the planes was not."
Punti negativi: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Punti positivi: "could change to extra legroom on the day without extra charge"
Punti negativi: "no individual entertainment console, and only certain seats had power outlets."
Punti positivi: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Punti positivi: "Good airplane, big and clean. Very punctual ."
Punti negativi: "Not food just a very small drink"
Punti positivi: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Punti positivi: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Punti positivi: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Punti negativi: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Punti positivi: "The inflight movie selection."
Punti negativi: "The uncomfortable chair."
Punti positivi: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Punti negativi: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"
Punti positivi: "Food and service"
Punti negativi: "Seats were very small"
Punti positivi: "Nice company with good personnel."
Punti negativi: "N\A"
Punti positivi: "I was not well and at the check in the lady was kind to change my seat ..."
Punti negativi: "I order a special meal ....no meal for me on the plan ."
Punti negativi: "First of all, though this was booked as a Finnair flight, Finnair was never part of the process after the booking. We rec'd an email from Kayak saying we could check in 36 hrs early - not so. Even at the 24 hr mark, we were unable to check in via Finnair - had to go to British Airways. Finnair was not represented at either airport - British Airways. On the return, British Airways canceled our flight (2 hrs before takeoff), and we could not get a non-stop flight home. This meant that we had to change terminals, retrieve our bags at the layover, recheck, etc. which of course, added 3 hrs to the original length of the trip. Where's our compensation? We paid for a round trip non-stop flight."
Punti negativi: "A lot of turbulence in the middle of the flight"
Punti positivi: "The entertainment and service was the only plus on this flight."
Punti negativi: "When I booked my ticket a month in advance, British Airways was going to charge me extra for trying to book my seating in advance. They told me it would be free if I called 24hrs before the flight. I called 24hrs before and they told me they could not book my seats because the airport owned the seating. My first flight was with American Airlines, they gave me a boarding pass, however for my leg with British Airways, I had to go get ANOTHER boarding pass to board the flight. This airline was very inconvenient and I felt scammed booking with them. I would not recommend this airline to anyone!"
Punti positivi: "Nothing."
Punti negativi: "The upgrade to World Traveler Plus was $330.00 and worthless. They assured me Business Class food service. NOT TRUE. You get the usual coach class prison-type food. Non-existent flight crew service (I got one mini can of Coke the entire flight). Cramped seat next to noisy bathroom. Whole experience was bad."
Punti positivi: "Great service"
Punti negativi: "Equipment defects"
Punti positivi: "I was so bummed about having a middle seat, but it really wasn't that bad! The crew did a great job of explaining which custom forms needed to be filled out in advance. I like that they did this early in the flight so I could relax and sleep the rest of the time."
Punti negativi: "I asked for a eye mask and socks and it was never provided, although the toothbrush kit said I could ask for it if needed. I didn't like that the TV controls were on the arm rest - the person next to me kept putting him arm on mine and my movies kept starting from the beginning over and over again! Not the fault of the airline, but small annoyance."
si gelava di freddo in aereo
Tt bene a parte l atterraggio che mi ha provocato mal di orecchie forse troppo sbalzo d altitudine in poco te
Abbiamo dovuto aspettare più di mezz’ora dopo l’imbarco perché non tornava il conto dei passeggeri anche perché al gate i controlli sono stati molto sommari fatti con poca attenzione. Se l’imbarco fosse stato scaglionato facendo imbarcare prima i passeggeri delle ultime file si sarebbe potuto velocizzare di molto creando meno confusione
Punti negativi: "The food was not as usual."
Punti negativi: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Punti positivi: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Punti negativi: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Punti positivi: "The crew was terrific."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Excellent service"
Punti positivi: "The crew was nice and the seat comfortable."
Punti negativi: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Punti positivi: "Plane was new, and seatback screen responsive and functional."
Punti negativi: "Economy seats not very comfortable, very tightly packed together"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "wine selection divider between seats"
Punti negativi: "The fligh Washington delay more than a hour"
Punti positivi: "Flight was on time."
Punti negativi: "Food could have been much better in comparison with other airlines."
Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"
Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Punti positivi: "Good selection of movies"
Punti negativi: "Old plane."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Punti positivi: "My seat"
Punti negativi: "Crew"
Punti positivi: "Flight on time"
Punti negativi: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Punti positivi: "Great food (Economy class). Good Service"
Punti negativi: "Not enough bathrooms on Economy class area due to aircraft design."
Punti positivi: ". Budget airline with no legroom or extras"
Punti negativi: "See above. Nothing specific to like."
Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Punti positivi: "Everything!"
Punti positivi: "Boarding was on time"
Punti negativi: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Punti positivi: "Ok"
Punti negativi: "Nothing"
Punti positivi: "The cabin crew were excellent"
Punti negativi: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."
Punti positivi: "The service"
Punti negativi: "Nothing"
Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .
Punti positivi: "as expected"
Punti positivi: "crew was great."
Punti negativi: "better airport connection and transfer"
Punti positivi: "Good food Free accomodation for layover"
Punti negativi: "Too long"
Punti positivi: "Crew was outstanding in terms of service and friendliness. Food was excellent too."
Punti negativi: "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
Punti positivi: "Staff was accommodative"
Punti negativi: "There was on passenger who requested vegitarrian special but air line had no record of it.Air hoist started arguing that they did not have record. I had to intersect that it is not his mistake.It is a miscommunication.please try to solve,and she did. There are a lot of Punjabi passenger but no movie or song for their intertainment.Please if it is all possible!"
Punti positivi: "Friendly cabin crew"
Punti negativi: "Over 2 hours late on departure"
Punti positivi: "Na"
Punti negativi: "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
Punti positivi: "Service Food"
Punti positivi: "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
Punti positivi: "The flight-staff was super co-operative when I told that I didn't select the vegan / veg food option in advance. They tried to to do their best to ensure that I still get some veg food to eat. In general also, I found that the flight-staff was the best."
Punti negativi: "I am not sure how it happened, but I never got a chance to select meal when I did the booking. Probably because the booking was from third-party site but then again, when one clicks on "Book", the third-party site directs to airline site only."
Punti positivi: "Flight attendants were helpful"
Punti negativi: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
Punti positivi: "The cabin crew were so great!!!"
Punti positivi: "The service has improved a lot than previous years"
Punti negativi: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
Punti positivi: "Excellent seats and entertainment"
Punti negativi: "The food (hindu meal) was terrible"
Punti positivi: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need. They seemed a little frustrated at the end of the flight near Wuhan, most likely because they had to clean and prepare to go on to Guangzhou."
Punti negativi: "It wasn't super clear from our booking that we'd go to Wuhan and then Guangzhou instead of a straight shot! Seats were a bit uncomfortable on the Dreamliner for such a long-haul flight. Also, the food wasn't great but it's abundantly supplied, even a night-time snack if you asked."
Punti positivi: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
Punti negativi: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
Punti positivi: "La comodità dei posti e il servizio a bordo"
Punti negativi: "1- Al check in mi è stato detto che non mi era permesso salire a bordo in quanto carente del visto cinese (non pensavo fosse necessario per il solo scalo) e solo dopo che ho insistito mi è stato accordato il permesso però dopo aver firmato una liberatoria per la compagnia. 2-La disinformazione del personale non in grado di istruire i passeggeri sulla questione immigrazione lasciandoli brancolare nel buio."
Punti positivi: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Punti negativi: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Punti positivi: "Il personale è disponibile e gentile... ma tutto il resto è da migliore."
Punti negativi: "Due scali in Cina con relativi controlli e attese sono tanti! nella programmazione della tv non c’è nemmeno un film in italiano.Durante lo scalo a wuhan se non si ha una sim cinese non è possibile connettersi ad internt."
Punti positivi: "Very efficient with such a short layover in Guangzhou."
Punti positivi: "Service was good"
Punti negativi: "Food wasn’t great but not bad"
Punti positivi: "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
Punti negativi: "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."
Punti positivi: "November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: firstname.lastname@example.org 23 Nov, 2017"
Punti positivi: "Cheap"
Punti negativi: "Food too little"
Punti positivi: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
Punti negativi: "Minimal choice of breakfast - no artificial sweetener"
Punti negativi: "It took 2 hours to unload the luggage from the plane!"
Punti positivi: "Great flight and awesome views."
Punti negativi: "My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear."
Punti positivi: "I like the cleanliness of the toilet"
Punti positivi: "Ditto"
Punti negativi: "Ditto.........."
Punti positivi: "Kidness"
Punti negativi: "Completely crowded, no socks, no eye masks, no ear plugs"
Punti negativi: "The airline is insufferable. They don't try to help and barely communicate with their passengers. This flight was delayed more than 6 hours. We missed our connectIng flight that got us out of the country. They never helped with rebook in and sent us on a 15 hour goose chase in a foreign land. We had to wait 2.5 days for the next available international flight."
Punti positivi: "Airplanes are new"
Punti negativi: "No amenities"
Punti positivi: "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!). And the A380 was amazing! So big you hardly know you're flying. The air quality is good so we didn't feel dried out. My kids slept 9hrs and loved the movie selection"
Punti negativi: "Food was ok"
Punti positivi: "Slept like a rock."
Punti negativi: "Not much entertainment."
Punti positivi: "The flight was on time. Meal was fine. Rice with chicken or beef. Wine or beer with meal."
Punti positivi: "Early arrival, entertainment was good."
Punti negativi: "cramped seating. long lines for restroom"
Punti negativi: "The plane was very old"
Punti positivi: "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
Punti negativi: "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."
Punti positivi: "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
Punti positivi: "all good"
Punti negativi: "no worries"
Punti positivi: "Crew is good"
Punti negativi: "Very low comfort!"
Punti positivi: "This was my first time using the China southern airline and it was better than I was expecting. The food was good, and the I was kind of surprised that they have so many movies. I usually prefer to sleep because of lack of entertainment but this time I watched 4 movies on the way to SFO. I had a layover in China for 14 hours and I thought I was gonna stay in the airport but they arranged me a free hotel. They didn't mention in the email but I could rest well and they even had a shuttle bus to the airport in the morning. It was a great experience."
Punti negativi: "In my opinion, they should smile more when they talk. It might be because I don't understand the language but they looked pretty scary to me. I just felt that way. But not all of the crews are like that."
Punti positivi: "The food was pretty good, nice crew&leg room space. You could tell China Southern are professional."
Punti negativi: "The connecting flight location, Guangzhou, was hot. Also their wifi sucks."
Punti negativi: "same as above"
Punti positivi: "Wide selection of movies and other entertainment."
Punti negativi: "Leg room cramped for tall (6 ft 2 in) person on an 11 hour flight."
Punti positivi: "Lots of kiddie and action movies (but very few interesting ones!)"
Punti negativi: "NO leg room! Extremely cramped and uncomfortable. Had less than an inch between my knee and seat in front. Very hard to get in and out of seat. Terrible tasteless food. Wine served in tiny cups (two oz?) and ran out after the first serving. China Southern is also impossible to reach--they don't answer phones, there's no website that I could find. So seat assignments were made at airport, and each time we got seats right next to bathroom with loud flushing sounds all night long. Terrible excuse for an airline."
Punti positivi: "Price, service and personal attitudes of the crewmembers."
Punti negativi: "Less online services available."
Punti negativi: "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
Punti positivi: "* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent"
Punti negativi: "* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!"