Fantastic pilots! Great landing in a windy weather situation.
Flight was canceled due to damaged aircraft
Not much to expect from Alitalia these days. They should not be part of the Skyteam. They are way below the standard. Service is very poor and you do not feel welcome on board. Space is smaller, only water, no garbage college in between or before landing, dirty bathrooms and entertainment is so so.
Punti positivi: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Punti positivi: "Comfortable and safe flight."
Punti positivi: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Punti positivi: "Flight attendants were nice"
Punti negativi: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Punti negativi: "Always need more room"
Punti positivi: "Comfortable and spacious seating. Quick and smooth flight."
Punti negativi: "Since this was such a short flight, there wasn’t much to improve."
Punti negativi: "It was great"
Punti positivi: "Crew was excellent. Friendly and always with a smile."
Punti negativi: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Punti negativi: "The intercom was turned up too loud."
Punti positivi: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Punti negativi: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Punti positivi: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Punti negativi: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Punti positivi: "Decent food. Great entertainment options"
Punti negativi: "JFK Boarding"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Punti negativi: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Punti positivi: "Nothing"
Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Punti positivi: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Punti positivi: "The crew was polite but not overly friendly or welcoming."
Punti negativi: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Punti negativi: "Terrible landing"
Punti positivi: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Punti negativi: "All the people standing in line prior to boarding."
Punti positivi: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Punti negativi: "Cramped conditions"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Boarding was on time and the process was efficient."
Punti negativi: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Made the best of a overcrowded messy airport"
Punti negativi: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Great. Love first class whenever price allows."
Punti positivi: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Punti positivi: "Flight was on time."
Punti negativi: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "All went well"
Punti positivi: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Punti negativi: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti negativi: "2 hr delay"
Punti positivi: "Not applicable"
Punti negativi: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Punti positivi: "My comfort zone seat"
Punti positivi: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Punti negativi: "Cabin service interrupted by turbulent weather."
Punti positivi: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Punti negativi: "The number of updates telling us we are going nowhere, was a bit excessive."
Punti positivi: "No headphones available for flight"
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "movie choices are great"
Punti negativi: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Reliable airline."
Punti negativi: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Crew was thoughtful"
Punti negativi: "Seats were uncomfortable and the food was not worth eating"
Punti negativi: "Luggage did not arrive."
Punti positivi: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"
Punti positivi: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Punti negativi: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Punti positivi: "Super service. From gate in Frankfurt to Rome."
Punti negativi: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Punti positivi: "The airline staff was great. Everyone really helpful."
Punti positivi: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Punti negativi: "The seat and service."
Punti positivi: "The flight attendants were wonderful."
Punti negativi: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Punti negativi: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Punti positivi: "Good service."
Punti negativi: "Nothing."
Punti negativi: "Voli in ritardo"
Punti positivi: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Punti negativi: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "wine"
Punti negativi: "no screens"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Much shorter flight time."
Punti negativi: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."
Punti negativi: "Seems like they want to nickel and dime you for everything now..."
Punti positivi: "It was overall a great flying experience."
Punti negativi: "One of my connections was way too short. I almost missed my flight. I had to run!"
Punti positivi: "Boarding was automated gates was easy."
Punti negativi: "Troppo freddo"
Punti positivi: "Once again, the in-flight crew was excellent."
Punti negativi: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Punti positivi: "There's nothing much that's positive to say about this leg of our journey."
Punti negativi: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The service to clients number one. I like"
Punti positivi: "Served sandwiches even though 1.5 hour flight."
Punti negativi: "Slow and unorganized boarding. Crew was not outwardly friendly."
Punti negativi: "Lost a whole day and a half of vacation!"
Punti negativi: "Having to go through passport control and security a second time took too much time for the connection between flights."
Punti positivi: "Needed to cancel trip - had insurance I thought was good"
Punti negativi: "it sucked !!!!!! someone had to die before they covered cancellation"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti negativi: "Same as above"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
L'atterraggio è stato un po' brusco
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Punti positivi: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Punti negativi: "No suggestions."
Punti positivi: "The seats were so comfortable"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Yes"
Punti negativi: "Nothing. Flight was amazing"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "The crew was very kind"
Punti positivi: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Punti negativi: "Move the drapes a few more inches back."
Punti positivi: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Punti negativi: "Flight was delayed, had to run to my next connection flight."
Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Punti positivi: "Customer care was super supportive"
Punti negativi: "Inflight sandwiches"
Punti negativi: "I congratulate the KLM crew!"
Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Punti negativi: "Staff rude and short"
Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"
Punti negativi: "Troppo ritardo"
Punti positivi: "Seat comfortable"
Punti negativi: "Flight was delayed and overhead bin space was very small"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nice aircraft"
Punti negativi: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."
Punti positivi: "Seating is tight. The crew was great !"
Punti negativi: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Punti positivi: "great crew and comfortable flight."
Punti negativi: "sceens in the plane to show map and direction of travel"
Punti positivi: "The flight arrived a few minutes early."
Punti negativi: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Punti positivi: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"
Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "MCR airport Mert & Greet parking was smooth and efficient."
Punti negativi: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"
Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"
Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Punti positivi: "Snooth and efficiënt with a KLM service"
Punti negativi: "No entertainment"
Punti positivi: "Food was excellent, service from staff was friendly, and entertainment options were great."
Punti negativi: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Punti positivi: "Interior of the plane was clean. Smooth landing."
Punti negativi: "Pilot did not avoid turbulence"
Punti negativi: "You are almost always late!"
Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."
Punti positivi: "Everything is top notch for an airline company."
Punti negativi: "Nothing.... I enjoyed every moment of the flight."
Punti positivi: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Punti negativi: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Punti negativi: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"
Punti negativi: "Delayed!"
Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Punti positivi: "Got to Amsterdam on time and everything was great including the staff"
Punti positivi: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Punti negativi: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Seats were like bus seats; good food; overall okay.
It’s a short flight so there is no entertainment The security check is brutal and nothing in food except for tea and coffee for free. Even water was $2/ bottle
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti negativi: "Helpful flight attendant, kind check in attendant"
Punti positivi: "Nothing."
Punti negativi: "Please see statement from SFO-> CPH flight."
Punti positivi: "Made it"
Punti negativi: "Nothing in particular"
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Punti negativi: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Punti positivi: "Too many crying babies!"
Punti negativi: "Luggage fee were outrageous."
Punti positivi: "- Great timing for the flight, had a connection and it was stress-free to get through - Nintendo-type controller to play like, two games they had to choose from (clearly an old plane) - Meals were decent"
Punti negativi: "- The plane was older - it had the ash-trays in the armrests full of dust and god knows what else, gross. - No wifi, I was planning to get some work done because it was an international flight so that was a bust - Limited entertainment selection. Some of the newer ones have more movie/TV selections"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti positivi: "On time"
Punti negativi: "Charges for everything"
Punti positivi: "entertainment in the back of the front seat with great choice of movies"
Punti negativi: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"
Punti positivi: "Overall, an incredible experience!!!"
Punti negativi: "The food was excellent"
Punti positivi: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Punti negativi: "Obviously, no food or water in Economy."
Punti positivi: "Every seat has bottle of water"
Punti positivi: "Good crew"
Punti negativi: "Premium economy wasn’t as good as others"
Punti negativi: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Punti positivi: "flight arrived on time"
Punti negativi: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Punti positivi: "On time."
Punti negativi: "The cabin crew was detached, and curt."
Punti negativi: "No food or even water"
Punti positivi: "Aisle seat"
Punti negativi: "Nothing was complimentary"
Punti positivi: "The food"
Punti negativi: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Punti positivi: "i ended up missing the flight, due to car accident which involved injuries."
Punti positivi: "Crew were pleasant."
Punti negativi: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Punti positivi: "Great flight, on time great crew."
Punti positivi: "There was absolutely nothing I liked."
Punti negativi: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."
Punti negativi: "Delay, no place to sit and wait"
Punti positivi: "Boarding should be done like this on all airlines"
Punti positivi: "the food was greqt"
Punti negativi: "the boarding process has no order"
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Nothing to be honest"
Punti negativi: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Punti negativi: "The flight arrived an hour late."
Punti positivi: "Entertainment, food, seats!"
Punti negativi: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."
Punti positivi: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Punti negativi: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Punti positivi: "Crew and comfort were both according to good standard"
Punti negativi: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"
Punti positivi: "Fine, uneventful flight."
Punti negativi: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."
Punti positivi: "The extra leg room I paid for."
Punti negativi: "The cost to change my flight"
Punti positivi: "personnel is very courteous."
Punti negativi: "cofee is terrible."
Punti positivi: "It was quick and on time and not very crowded. Nice crew."
Punti negativi: "No snacks and no entairtainment."
Punti positivi: "Flight itself was OK"
Punti negativi: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
Punti positivi: "Direct flight"
Punti negativi: "Small seats"
Punti positivi: "Easy flight, nice crew members, no issues had here"
Punti negativi: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Punti negativi: "My luggage was lost"
Punti positivi: "I requested a gluten free meal and was happy with it."
Punti negativi: "leg room was a bit tight"
Punti positivi: "New seats and entertainment consoles. Smooth flight."
Punti negativi: "The food!"
Our international experience is that Aer Lingus is the only airline we've traveled that charges for alcohol. Would have been nice to offer water periodically after dinner.
Seat could have been cleaned better
All top class. First time flying with Aer Lingus for 50 years and will definitely fly again sooner.
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
Punti positivi: "Staff was great"
Punti negativi: "There should be a choice of Halal meal also, while booking the seat"
Punti negativi: "Worst possible gluten-free meal. Other airlines do it better. One CFAN make a sauce to put on chicken - it doesn't have to be boiled or microwave into a piece of rubber, with plain rice and a couple of boiled carrots. This isn't just gluten-free, it's complete allergen-free which is quite different"
Punti negativi: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Punti positivi: "Same comments"
Punti negativi: "Same comments"
Punti positivi: "The crew was charming and very attentive to passengers."
Punti negativi: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Punti positivi: "Seats offered decent space and crew was nice."
Punti negativi: "I called the airlines and requested a special meal, and was only provided it one-way so was left unable to eat anything. Water was free, but would only give you small amounts and was very infrequent. Waiting in the queue to check luggage took over an hour. There were only a few attendants, and at one point all attendants left except for the one that was checking in flight attendants. Awful."
Punti positivi: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"
Punti negativi: "Feels dated and needs new energy with better food and atmosphere"
Punti positivi: "Crew members, pilots, food, entertainment."
Punti negativi: "Couldn’t pre print boarding passes."
Punti positivi: "We arrived safely."
Punti negativi: "They announced that it was different aircraft, different airline operating the flight. It was an hour late. Then they lost our luggage."
Punti positivi: "Quick, short"
Punti negativi: "Left late"
Punti negativi: "Flight attendants rude. Often delayed"
Punti positivi: "Good selection of movies ."
Punti negativi: "Delayed flight and Lost luggage ."
Punti negativi: "They lost my partner's baggage between Boston and Berlin. This was due to the fact that the attendant at the Aer Lingus desk in Boston couldn't register the fact that Dublin was not our final destination. Ridiculous experience."
Punti positivi: "Staff"
Punti negativi: "Boarding was hopeless as usual. Held us on stairways for ages after passports were checked by the ground crew"
Punti positivi: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Punti positivi: "David and Kate the flight attendants great banter with passengers"
Punti positivi: "Staff was friendly."
Punti negativi: "Plane was dirty – they didn't clean up before boarding our plane, so lots of dirty cups strewn about from previous passengers, etc. Not boarding by groups made boarding suuuuper slow."
Punti negativi: "We were told to be at the airport 3 hours in advance of our 9:35AM flight. We arrived at 6:45 to find a line of passengers at the aer lingus counter and no personnel. It was at least 1/2 before anyone arrived for work. The gate on the boarding pass printed that morning, was the furthest gate and a very long walk. When we arrived there we were told it was changed. We heard a lot of gate changes over the loud speaker, but no announcement from aer lingud. British airways was at"
Punti positivi: "Great seats plenty of leg room"
Punti negativi: "The food... Yikes"
Punti positivi: "Really comfortable seat"
Punti negativi: "Had to divert to Shannon due to fig. Bussed in FREEZING ancient vehicle to Cork"
Punti negativi: "I was absolutely appalled by the service, I was in the rear of the plane both flights and by the time the food had got to me there was no choice of meals . The flight attendants just threw it down in front of me . I found the staff rude and I could hear them making fun of passengers. Also the tables were insteady so you had to put something under it so it was level. Headphones hurt your ears. And the fact that when I booked my flights they did not mention that the flight from Dublin to Newark was a domestic flight so no free alcohol. I was very disappointed in this flight to and from"
Punti positivi: "Crew was very considerate."
Punti negativi: "Two hour flight delay small aisle/seats."
Punti negativi: "Too cold on the plane"
Punti positivi: "Pre-check customs in Dublin is nice, flight left on-time, food was reasonably good, arrived early."
Punti negativi: "Seat space is tight as is usual with most airlines - people aren't getting smaller."
Punti positivi: "The staff was generally pleasant (except for one attend on the SFO-Dublin flight. The lunch and dinner were very good (desserts as well were better than on other airlines I have flown). There was a good selection of movies."
Punti negativi: "The seats on the trip Dublin to SFO were a bit cramped. I wasn’t able to lean my seat back as the passenger behind me asked me not to because his knees were already touching the back of my seat. The web check in was prone to error. For both legs I had to start the web Checkin at least twice. I also got an error page when I tried to print my boarding pass. I do’s not find a way to add my boarding pass to my iphone’s wallet."
Punti positivi: "Nothing to like"
Punti negativi: "At Frankfurt Main airport there was only one person at the check in counter and the lines were very long. Maybe after 30 minutes they opened another counter."
Punti positivi: "The meal was great"
Punti negativi: "Paying for the drinks"
Punti positivi: "The seats were comfortable"
Punti negativi: "3 hours in the machine and not even a soda or bag of peanuts for a flight during lunch time. This was not American Airlines, it was Aer Lingus. They want to sell drinks, snacks and duty free. Hey, we were already paying enough just to be in the jet!"
Punti positivi: "Food service was good though beverage service somewhat confusing . The printed material was not available in the seat pocket."
Punti negativi: "Isle seat in row 43 with little foot room due to a metal box bolted to the floor was not OK for a 6+ hour flight. General boarding of all rows seemed chaotic and slow as opposed to loading by higher rows first. This was my second transatlantic flight with Aer Lingus - booked 6 months in advance- where I was assigned a seat in a row in the back, row 43 and row 46 - definitely not my preference for seating."
Punti negativi: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Punti positivi: "Food was surprisingly good. Love all the snack breaks."
Punti negativi: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Punti negativi: "Bags got delayed by a day."
Punti positivi: "On time, no fuss, got us there"
Punti negativi: "no entertainment."
Punti negativi: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"
Punti positivi: "See above"
Punti positivi: "Flight crew was very friendly. Seats were comfortable. Boarding went smoothly. You have to pay for food and drinks, but that doesn't bother me. It clearly mentioned this when booking. I would rather pay less for the flight and purchase my food at the airport or before arriving at the airport."
Punti negativi: "I have no complaints."
Punti positivi: "Great entertainment and food."
Punti negativi: "wi fi a bordo;"
Punti positivi: "Good flight crew, equipment and stewardesses"
Punti negativi: "My original flight was cancelled & this meant I missed my connecting flight to Donegal at 1 pm -- had to wait for the 7 pm flight to Donegal -- I was not happy as I was to attend my Mother's 80 th birthday"
Punti positivi: "The worst airline baggage handlers , will never fly with them again , stupid website , good luck trying to connect with the customer support... Irish communication is the same as 3 world"
Punti positivi: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Punti negativi: "My flights were switched at the last minute, it was very stressful, nobody was helpful, it was a terrible way to end my vacation"