Punti positivi: "The middle seat empty AMAZING!"
Punti negativi: "Bigger glass for wine !"
Punti negativi: "The flight was delayed at the last minute"
Punti positivi: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Punti negativi: "Mini sandwiches could be served."
Punti negativi: "Seat comfort"
Punti negativi: "The flight was delayed 7 hours"
Punti negativi: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Punti negativi: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Punti positivi: "Fast flight.. no hassles at all"
Punti negativi: "Nothing"
Punti positivi: "Crew was great. Seat was great."
Punti negativi: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Punti negativi: "The flight was late"
Punti negativi: "The time it took to open the door upon arrival"
Punti positivi: "The early check in"
Punti negativi: "N/a"
Punti negativi: "I got a middle seat. Any other seat would’ve been better."
Punti positivi: "Crew was very helpful and polite. Seats are ok"
Punti negativi: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."
Punti negativi: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Punti positivi: "The plane was better than the one we came into Colombia on."
Punti negativi: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Punti positivi: "Left on time"
Punti negativi: "Nothing"
Punti positivi: "Arrived on time"
Punti negativi: "Business class seats too narrow on 767. Needs upgrade"
Punti negativi: "Old aircraft Business seat narrow"
Punti positivi: "Crew was extremely unfriendly"
Punti negativi: "Better service. Train your people. Learn from azul airlines"
Punti positivi: "Personale bravo e servizio ottimo"
Punti positivi: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Punti negativi: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Punti positivi: "Vegan food please!!!"
Punti negativi: "Las time change my AirPort"
Punti positivi: "Need to improved"
Punti negativi: "About entrainment is was poor, food not good,attention was so so ."
Punti positivi: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Punti negativi: "No issues will travel on this airline again."
Punti positivi: "I enjoyed Everything except the layover"
Punti negativi: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Punti positivi: "Great flight and friendly staff"
Punti negativi: "Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period."
Punti positivi: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Punti negativi: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Punti negativi: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Punti positivi: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Punti positivi: "Large amounts of movies to choose from."
Punti negativi: "NO LEG ROOM! The worst!"
Punti negativi: "space between seat is terrible, isn't enough to one person travel with confortable."
Punti positivi: "The crew was very friendly and helpful. The flight was smooth and quiet."
Punti negativi: "The cabin has garbage and it was dirty."
Punti positivi: "Flight was fine once it git underway, and food was good."
Punti negativi: "Departure was delayed an hour and a half for mechanical reasons."
Punti negativi: "Flight was cancelled. Main leg of flight which was to take me to Lima from the United States in the first place, was cancelled. Refund should have occurred, yet still charged. Please issue refund."
Punti positivi: "Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool."
Punti negativi: "Sort of unorganized boarding. Needed to offer water more often for such a long flight."
Punti positivi: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Punti negativi: "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"
Punti negativi: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"
Punti positivi: "The flight was smooth and the crew was courteous."
Punti negativi: "After about 40 minutes of waiting in line to check in almost all employees left and left just one person to check people in. Not sure what happened as the employees pretended not to speak English. Also, everybody in our group was given seat multiple rows apart."
Punti positivi: "The onboard crew was great."
Punti negativi: "Computers offline in La Paz resulted in absurdly long wait to check in. In Santiago waited a ridiculous amount of time for buses to take passengers to the terminal."
Punti positivi: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."
Punti positivi: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Punti negativi: "Magazines are in Spanish language mostly :("
Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."
Punti positivi: "I eventually was let off the plane"
Punti negativi: "No entertainment, food was saltine crackers, staff made us put down the blinds so we couldn't even look out the window. Will never fly this airline again"
Punti negativi: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Punti positivi: "The extra legroom in the Classic Package Seats."
Punti negativi: "The snacks where a little on the dull tasteless side."
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti positivi: "Personale cordiale e disponibile."
Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Punti positivi: "Very friendly crew, nice plane"
Punti negativi: "Very expensive extras like seats and luggage"
Punti positivi: "food and price"
Punti negativi: "boarding... control the luggage size"
Punti positivi: "Crew and on time flight"
Punti negativi: "Entertainment"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "Punctuality, service and confort"
Punti positivi: "Overhead luggage space"
Punti negativi: "Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos"
Punti negativi: "poor and cheap plane"
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "Seat"
Punti negativi: "No film"
Punti positivi: "The only good was that we were rebooked on another route the same day"
Punti negativi: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."
Punti positivi: "Nothing"
Punti negativi: "1) An extra piece of baggage, using the iPhone TAP, was priced at EUR 65; but, finalizing the purchase, the app tried to charge me EUR 140! Had to go to LIS airport to buy at the right price. 2) Had to pay for my free of charge seats!!!! They changed 4 times!!! a) Having tickets with seat assignments free of charge, had the chosen seats confirmed on e-ticket. b) At airport, 3 days before departure, attendant informed that seats assignment had been erased; she made new seat assignments at worse location; c) On check-in, found that seats were changed again to worse even; now to the back, and “2 in the middle of 4”. d) Had to pay to get my original free of charge seat assignments!!! Had similar situations in all my recent TAP flights. Cannot believe is a system problem! Looks like more a TAP policy to short-change (long time, in my case) customers."
Punti negativi: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti positivi: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Punti negativi: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."
Punti negativi: "The food was not available for the business class passengers and we had to take it from economy."
Punti negativi: "Nothing meal was fine , flight on time, good experience."
Punti positivi: "Everything smooth!"
Punti positivi: "Food was ok"
Punti negativi: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Punti positivi: "Flight crew was friendly."
Punti negativi: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Punti positivi: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Punti negativi: "Too early in the morning. A better connection in Lis wil lhelp"
Punti negativi: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"
Punti positivi: "On time and waited for our connection from Miami without any fuss"
Punti negativi: "Comfortable seats but very luttle legroom"
Punti positivi: "People were very nice that worked on the flight. Smooth flight."
Punti negativi: "Seats were hard as a rock"
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti negativi: "Your change and return policy is a ripoff."
Punti positivi: "Just about everything"
Punti negativi: "The connecting flights with BLUEJET"
Punti positivi: "Relatively comfortable business class. Food was good. Entertainment system easy to use."
Punti negativi: "They totally screwed up boarding. We waited for about 20-30 minutes in line because they had not worked out the boarding logistics properly. Seat design does not permit an independent adjustment of the foot rest. Crew seemed a little indifferent to our presence; very few smiles."
Punti positivi: "Hot food"
Punti positivi: "Price"
Punti negativi: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Punti negativi: "easy flight,"
Punti positivi: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Punti negativi: "After we had to turn around to BOS because of a technical issue with the plane, the customer server was really unhelpful! I ended up figuring out a completely other flight, through another airline and booked myself on that flight. I worked with this Airline almost an hour to get myself on it and then it seems that it took TAP Portugal that hour PLUS SOME to suggest alternate flights to other stranded passengers."
Punti positivi: "Nice refreshments, friendly attendants"
Punti negativi: "It took a very long time to check in and board."
Punti negativi: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."
Punti positivi: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Punti negativi: "Seats are coach seats! No entertainment. No AC power sources. Shame!"
Punti positivi: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Punti negativi: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Punti positivi: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Punti negativi: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."
PRO: finestrini oscuranti CONTRO: poco spazio per tavolino
Pulizia e personale di bordo promossi. Cibo il minimo sindacale e le cuffie a pagamento sarebbero da migliorare
Siamo partiti con 1 ora di ritardo
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Comfortable and smooth landing of the Captain."
Punti negativi: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Punti negativi: "Flight was on time and plane clean and in good shape. Crew was very friendly."
Punti negativi: "Boarding procesa...an absolute mess"
Punti positivi: "Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges."
Punti negativi: "Food was okay. Small portions"
Punti positivi: "Crew was awesome, airplane was new and clean All planes were on time"
Punti negativi: "The food"
Punti positivi: "Nothing"
Punti negativi: "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Punti positivi: "Nothing"
Punti negativi: "Better plane Leave on time.....almost missed my connection to NY Lost my bag"
Punti negativi: "They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks."
Punti positivi: "The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country"
Punti positivi: "The crew was very amazing, the seat at the plane was ok"
Punti negativi: "Was another good experience with kayak."
Punti negativi: "La puntualità"
Punti positivi: "got it on time...even shorter than planned."
Punti negativi: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Punti positivi: "The flight went out in time, and the suitcases arrived quickly"
Punti negativi: "The plane was very crowded"
Punti positivi: "Great food"
Punti negativi: "Economy is cramped for 6’3” passenger"
Punti negativi: "I have to cancel my flight and the meeting I had in Madrid to the 2 hours delay."
Punti positivi: "Flight itself was ok"
Punti negativi: "Checkin was a chaos, different cues and no signs explaining where, crew arrived nonchalant and did bot give specific instructions or tried to appease the excalating situation among passengers cueing for a long time"
Punti positivi: "Everything was fine (food, drink options, etc.)"
Punti negativi: "The flight was a little uncomfortable for me (seating) and TV shows and movies did not have many options."
Punti positivi: "Nice plan and staff."
Punti negativi: "Very slow baggage drop off at Barcelona airport."
Punti positivi: "The crew, the food the entertainment"
Punti positivi: "Reasonably priced, nice clen plane, no hassels"
Punti negativi: "Everything was good"
Punti positivi: "Service was good food was very good."
Punti negativi: "The food menu needs to be improved"
Punti positivi: "The airplane clean conform"
Punti negativi: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"
Punti positivi: "Everything good"
Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Punti positivi: "No delays! Accurate"
Punti negativi: "Boarding process they start from back rows first"
Punti positivi: "Wide body aircraft."
Punti positivi: "The plains are very wide inside. Don't make you fell so close in. Need more variety of movies and games. But it was acceptable . The food was good."
Punti negativi: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Punti positivi: "The tvs on this flight worked, and they gave you water when you asked for it."
Punti negativi: "Our flight from Barcelona on Air Europa took off late (because they shuttle you out in groups of 40 to the tarmac to board the plane). We arrived in Madrid and about 37 Boston bound passengers had to make a mad dash through the airport from terminal E to terminal A... a 22 minute dash. When we landed there was already "final boarding" listed. ( It would have been nice if the told us they would/could hold the plane). afyer our sweaty group arrived, we were stuck on the tarmac an additional 55 minutes because of traffic."
Punti positivi: "The flight staff"
Punti negativi: "I was upset because I had no television the entire trip. Very bored. Nothing to read."
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti positivi: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. On time and as pleasant as economy air travel today can be. No food or entertainment to rate on Paris -Madrid leg."
Punti negativi: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do."
Punti negativi: "The employee at check in in Italy was not nice"
Punti positivi: "Crew members were very friendly."
Punti negativi: "No free entertainment. Seats are too tight on economy."
Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."
Punti positivi: "That plane wasnt full"
Punti negativi: "- mediocre entertainment onboard - small and old sits - payed wifi who never works"
Punti positivi: "The flight was on time - most important! The service was good, although I wasn't hungry so didn't eat the food. Seat was comfortable enough, no complaints!"
Punti negativi: "It was a bit warm in the plane"
Punti positivi: "No frills easy to board. Flight left on time and arrived 15 minutes early."
Punti negativi: "Very cramped seats for an average size person. When person in front pushed his seat back the seat was almost touching my face. Way too close."
Punti positivi: "Plane was comfortable and brand new . Crew was very helpful"
Punti positivi: "The entertainment was excellent and the food plenty and good"
Punti negativi: "I had an isle seat assigned to me at check in, however I strongly feel discriminated against by your stewardess Sylvia , after she made me move so another young lady could have an isle of 3 seats all to herself. The made me food to another seat (50 something) when I know I didn't have that seat. I would never recommend this airline - I travel often and plenty and have never been so humiliated and made to feel less than. They way I was asked to move was as if I was a disturbance , as if I sat next to the pilot of the plane ....it wasn't even offered an apology or asked kindly. It's unacceptable."
Punti positivi: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"