Trova voli economici per Dauphin Island

Punti negativi: "Late and missed my international connection"

Punti positivi: "What is the issue?"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "Nice crew and good equipment"
Punti negativi: "Bad bad food very disappointing"

Punti positivi: "Cheap"
Punti negativi: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."

Punti negativi: "Some of the video I was watching on my personal screen was low quality. Difficult to hear and kept breaking up/freezing so I would miss important words. At one point I had to rewind it because I had missed something important. Captions were not available for the movie I was watching."

Punti negativi: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."

Punti positivi: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."

Punti negativi: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."

Punti negativi: "45 minuti per sbarcare e aspettare il bagaglio al nastro, in più una corsa a velocità passo d'uomo con lo shuttle dal terminal 1 al terminal 2, mi han fatto perdere la coincidenza con il volo successicon con conseguente spesa di 130 euro e 10 ore di attesa. Grazie."

Punti positivi: "Good entertainment with games for kids, movies etc."
Punti negativi: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"

Punti positivi: "staff was very good."
Punti negativi: "The flight was bought through Virgin Australia and without much notice, the flight was switched to Delta. The seats were amply smaller, amentities were not good (blankets and pillows). Food was terrible and was not as promised when the purchase was made through Virgin. Seats were so bad that my back and butt hurt after a couple hours. I would rather pay a couple hundred dollars more to have a quality flight experience."

Punti positivi: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Punti negativi: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""

Punti negativi: "The 2+ hour delay"

Punti positivi: "Nothing"
Punti negativi: "everything else"

Punti positivi: "crew was great"
Punti negativi: "staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase"

Punti positivi: "The crew was nice, the flight was fast"
Punti negativi: "The flight was delayed 3 times and caused me to miss an appointment in New York. I could've driven back to New York and I would've been home faster."

Punti positivi: "The Delta terminal at La Guardia was amazing I felt like I was back in Singapore , I had my choice of really good food ranging from Italian , German , Japanese and some American places all of which sounded good the prices were a bit expensive but that is just airports !"

Punti positivi: "Nothing"
Punti negativi: "We delplaned out on the tarmac and we're bussed to the terminal. Plane boarded very late with no explanation. Plane from n.y. to GSP was delayed multiple times. Again we deplaned on the ground and had to walk up a lot of stairs (difficult for a couple of elderly people). I will never fly delta again."

Punti negativi: "Flight was delayed three times and took off 4hrs late"

Punti negativi: "The flight could have been on time"

Punti positivi: "Quick boarding process! Everything was on time as estimated."

Punti positivi: "The crew was very nice"
Punti negativi: "Everything else"

Punti positivi: "Average flight. Crew was polite."
Punti negativi: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."

Punti positivi: "Missed it"
Punti negativi: "Give me back money"

Punti positivi: "Very nice, pleasant crew."
Punti negativi: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."

Punti positivi: "The fight was very professionally carried out."
Punti negativi: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."

Punti positivi: "The crew were so kind and professional"
Punti negativi: "The flight delay was a pain"

Punti positivi: "Great experience!"

Punti positivi: "The crew"
Punti negativi: "One free beer"

Punti positivi: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."

Punti positivi: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Punti negativi: "A greater variety of snacks would be nice."

Punti positivi: "The crew was nice"
Punti negativi: "The food"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Everything was great everyone was fantastic. F"

Punti positivi: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Punti negativi: "Seating is too crowded for anyone to be truly comfortable"

Punti positivi: "clean plane, crew was very friendly."
Punti negativi: "no dessert in meal"

Punti positivi: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Punti negativi: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."

Punti positivi: "Nothing"
Punti negativi: "Unbearably hot!!"

Punti positivi: "Love delta’s Customer service!"
Punti negativi: "Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!"

Punti negativi: "No will fi"

Punti positivi: "Nicest staff"
Punti negativi: "Nothing at all"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "See above."
Punti negativi: "Nothing. Really."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Snacks, cleanliness and crew"
Punti negativi: "N/A"

Punti positivi: "Two ladies working in the aisles were very pleasant and nice"
Punti negativi: "Takeoff accelerated too much... nicer to have a longer launch process"

Punti positivi: "The flight was fine"
Punti negativi: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"

Punti positivi: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Punti negativi: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Punti positivi: "It was a nice plane and boarding was well organized."
Punti negativi: "I was assigned a middle seat, if not for that I would have given a higher rating."

Punti positivi: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Punti positivi: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Punti negativi: "Nothing to complain about."

Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti negativi: "Leg space."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "I don’t know why they keep making boarding with stairs and bus."

Punti positivi: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Punti positivi: "Priority boarding with kids"
Punti negativi: "Nothing special just like easyJet ir Rayanair"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Only the cabin crew was good."
Punti negativi: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti negativi: "The flight was late, real late."

Punti positivi: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Punti negativi: "See above and the food was disgusting"

Punti positivi: "What’s not to like!"

Punti positivi: "On time after latish start"
Punti negativi: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Punti positivi: "nothing"
Punti negativi: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Punti positivi: "Boarding & crew (inc ground staff & check-in) all good."
Punti negativi: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "it was cancelled so they got me on the next flight on Turkish"

Punti positivi: "The hostesses were very kind and nice"

Punti negativi: "My baggage was broken"

Punti negativi: "The air France flight was overbooked and we had been in standby until the last minute"

Punti positivi: "Not much."
Punti negativi: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

Punti positivi: "Seats were comfortable with good recline. Food was good, but not excellent."
Punti negativi: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Punti negativi: "Meal choice missing kosher non-gluten combination."

Punti negativi: "Ils ont mis mon bagage à main en soute quand il y avait plein d'espace dans l'avion..."

Punti positivi: "Crew was wonderful Helpful, pleasant, capable"
Punti negativi: "Waiting for late passengers & their luggage"

Punti negativi: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Punti positivi: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Punti negativi: "Airplane food is airplane food I guess."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo e bagaglio smarrito nonostante la coincidenza venga gestita dalla stessa compagnia aerea."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo di quasi un'ora. Lo schermo a disposizione è veramente piccolo, i programmi sono un po' datati (molto meglio KLM)."

Punti positivi: "Personale di bordo cortese, abbastanza attento alle esigenze di chi viaggia con bambini"
Punti negativi: "Spazio a bordo degno di una low-cost. Gionocchia contro il sedile di fronte che tra l'altro è stato poi reclinato, il tutto davvero scomodo. A Roma, ad attenderci il solito pulmino, che oltre a far perdere molto tempo perché bisogna attendere fino all'ultimo passeggero per arrivare al terminal, risulta scomodo con i bambini"

Punti positivi: "Il personale è molto attento e disponiblie, ha tenuto in considerazione le esigenze di chi viaggia con bambini come noi. Il volo non è partito in orario ma è atterrato in leggero anticipo"
Punti negativi: "Il cibo, anche se in buone porzioni, non è stato proprio all'altezza. È chiaro che è sempre complicato soddisfare i palati italiani, ma l'impressione è che in generale non fosse proprio all'altezza. La selezione dei film e dei cartoni in italiano, come immaginabile, molto ridotta"

Punti positivi: "Boarding and such was straightforward and easy"
Punti negativi: "Everything is uncomfortable"

Punti positivi: "- puntuale - ottimo sanwich - personale molto cortese"

Punti positivi: "Crew members were nice and polite."
Punti negativi: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."

Punti negativi: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."

Punti positivi: "We were delayed on our second flight from Paris to Bucarest, so we ended up missing our connection to Timisoara. We ended up spending the night in Bucharest, but it was very nice of Tarom to get us a room and food vouchers, plus free transportation to the hotel and back. We traveled with 2 young kids and this made the 30 some hours of traveling more bearable."
Punti negativi: "They should have had more people at the airport dealing with all the people that missed their connection, instead of just one cranky person( at the Bucharest airport)."

Punti negativi: "Flight was at 10:30pm. Waited at the gate from 9:00-10:40 with no news. Nobody knew what was going on or what we were waiting for. Finally at 10:40 they announced that the flight would be delayed, even though we had figured it out by then. At 11 the flight crew showed up. We finally boarded at 11:30 and we arrived an hour late to our destination. They offered drinks to the 2 people flying "business class" (they were just sitting in the front but amongst the economy class seats) at the very beginning, but then waited to serve everyone else, but as it was late, most people were already sleeping. We arrived an hour late."

Punti positivi: "That I got to fly with a different carrier instead"
Punti negativi: "That they canceled the flight due to a strike - they should have anticipated this much sooner as the strike was going on for a few days by that point."

Punti positivi: "Seat space was decent, food was good, tv had plenty of movies to choose from, casino games were fun although a bit unrealistic - turned $500 into 8 million over the course of the flight."
Punti negativi: "Hard to find a comfortable position to sleep."

Punti negativi: "Voli ritardati, bagagli persi che arrivano in voli diversi. Secondo me airfrance è diventata peggio di una compagnia qualunque e sta perdendo la sua immagine di marca,"

Punti negativi: "Flight delay"

Punti negativi: "4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti negativi: "1. la necessità di dover pagare SOLO all'imbarco il bagaglio aggiuntivo sia all'andata da Linate che al ritorno da San Jose del Cabo 2. l'impossibilità di un checkin online. rifiutato da AirFrance e risolto con Alitalia all'andata. non effetuato al ritorno. 3. la non comunicazione al cliente del codice di prenotazione interno ad AeroMexico della relativa tratta impedendomi ogni comunicazione con tale compagnia 4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti negativi: "Not so many recent movies."

Punti negativi: "the connection in CDG was so annoying - they had a long queue for security check and only one scanner. And crew was coming in avoiding the queue so people would stay even longer. And my connection was only 45 mins...."

Punti positivi: "Ottimo cibo vegetariano"
Punti negativi: "Ritardo di 25 minuti lunga attesa voli"

Punti positivi: "o servizio"
Punti negativi: "Ritardo su entrambi i voli1 ora per problemi a londra"

Punti negativi: "I had to purchase a cup of coffee."

Punti positivi: "The crew on the flight was pleasant."
Punti negativi: "The flight was over an hour late off the ground and we’d held up in the air for another 1/2 hour. Connections missed, very disappointed."

Punti negativi: "Ritardo di 50 minuti"

Punti negativi: "Aereo con servizi vecchi e non funzionanti. Luci video etc etc"

Punti negativi: "il sistema dsi intrattenimento non funzionava! 11 ore di voloooo"

Punti positivi: "Hillary Swank happened to be on our flight..."
Punti negativi: "Like all of the flights we had with British Airways, it was delayed. Flight delays happen all of the time but the real issue was that there was very little information shared with us as to why, how long, etc. We ended up sitting on the tarmac for more than an hour without so much as an offer of water by the crew. When we did get into the air, it took the crew a full hour to reach all of the rows with refreshments, none of which (including water) were complimentary."

Punti negativi: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."

Punti positivi: "Plane was good, Seats were comfortable"
Punti negativi: "Would only give us boarding passes to LHR, not to LAX so we had a short connection, a late plane and still had to stand in a customer service line in LHR to get boarding passes. Made the conncection but it was a long run through the airport."

Punti positivi: "Food and service were great!"
Punti negativi: "Babies crying, hate flying with Babies! Guy behind me kept pulling and kicking my seat, pain in the aaa!"

Punti negativi: "I paid money when I requested seat assignment online. I’m not sure what I paid for as our seats were standard."

Punti negativi: "I find it hard to believe that BA requires passengers to purchase basic needs like water. That was a huge disappointment."

Punti positivi: "Il personale di bordo è gentile, e si adopera per rendere confortevole il viaggio nonostante il ritardo, e cercando di recuperare sul tempo perduto."
Punti negativi: "Ritardo di oltre un'ora."

Punti positivi: "The food and staff were great."

Punti negativi: "Niente"

Punti positivi: "In anticipo di 20 m"

Punti positivi: "The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit."
Punti negativi: "I have no complaints about my flight."

Punti negativi: "Ritardo 2 ore"

Punti positivi: "L'airbus A380. Spazioso e confortevole anche in economy class"
Punti negativi: "Arrivato al check-in a Bologna l'affetto mi ha addebitato 140€ X 6kg di eccesso in due valigie X 4 passeggeri. Incredibile non ha voluto sentire ragioni nonostante fossimo in 4 passeggeri con 2 valigie non ha voluto capire...... mai successo in tanti anni di voli aerei con british Airways, quando è successo altre volte mi hanno sempre lasciato passare senza pagare niente"

Punti negativi: "I was sat in a row with two adults and one young child that was all over? I paid full price for my seat not to share it with a family of 3."

Punti positivi: "Switch to Qatar Airlines"

Punti negativi: "We were delayed getting out of Rome, making our connection a little stressful."

Punti positivi: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Punti negativi: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."

Punti negativi: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."

Punti positivi: "Left late but arrived on time"
Punti negativi: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."

Punti positivi: "Crew was fantastic, food and drinks were of a very decent standard."
Punti negativi: "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."

Punti positivi: "We fly a lot, over 20 flights last year. I was very disappointed in this flight. No water was offered during the entire flight (2 and 1/2 hrs). We had to track down a steward to buy a bottle of water and some lunch. At checkin I was told my new suitcase, a Travel pro carryon was too big to take on. As we boarded I saw many people with bigger carryons. Who makes these rules so inconsistently? On the positive side, we had very comfortable seats, but I did pay extra for them!!"
Punti negativi: "The landing was horrible. Skidded and rough, glad to get off this plane. Not sure I will fly BA again."

Punti positivi: "Fast and painless boarding. Good online checkin service"
Punti negativi: "Little space for legs. No free food at all, no snacks etc. Asked for a glass of water - the answer was "we sell the water here". In 15 mins they brought one glass though."

Punti positivi: "Heathrow è comodo"
Punti negativi: "Imbarco: 30 minuti di attesa nel bus"

Punti positivi: "Comodità posto a sedere e cortesia del personale"
Punti negativi: "Bagno sporco Cibo di bassa qualità Intrattenimento scarso Temperatura polare"

Punti positivi: "Viaggio ok"
Punti negativi: "Nulla"

Punti negativi: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."

Punti negativi: "Our flight was delayed in London 3 hours while we already boarded due to a dent on a door and need of repair. B/c of this missed connecting flight in LA and your airline did not replace us with a new flight or accommodation. Had to pay for own accommodation over night and new flight thru different airline NEXT morning."

Punti negativi: "The only flight we have ever been on of two hours or more where there was no complimentary snack or beverage service---not even coffee or water!"

Punti positivi: "Comfortable flight. Loved the free movies!"
Punti negativi: "We races to get to the plane from connecting flight that was late getting in. Then we sat on the plane 2+ hours duew to tire needing replaced, then the air was not working so it was terribly hot and stuffy, then the movie system was not working. Wish we could have gotten off plane during delay. Long flight to begin with, sitting for 2 extra hours was not fun. With all that being said, I am glad they took care of the issues and that our safety was first. Once we got in the air, a very good flight!"

Punti negativi: "Accettare altre monete oltre il là lire Inglese."

Punti positivi: "Varietà di film nuovi. Passano spesso con l'acqua e i succhi."
Punti negativi: "Aria condizionata troppo fredda che spinge aria freddissima sopra le teste. Regolare le temperature a livelli più accettati."

Punti positivi: "Hard to say after they lost my luggage, cramped space, no leg room because of electronics box under seat, then the person in front of me decided to recline all the way back on a 12 hour flight. So I lost my luggage, and had some smelly stranger practically laying on my lap for 12 hours. Talk about insult to injury!"
Punti negativi: "They forced me to check my bag, even before I boarded the plane and said there wouldn't be any room. Then they lost my bag. Worst thing I ever did was listen to the lady at the ticketing booth! Also, the way they do boarding is a total joke. All they care about is their first class passengers. For the rest, it's a free for all! Terrible, even Southwest has more organization! Sputhwest might not have assigned seating, but they're much more organized and significantly cheaper. How do you lose someone's luggage British Airways?!?!?!!!"

Punti negativi: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"

Punti positivi: "Usual BA - professional service"
Punti negativi: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."

Punti negativi: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"

Punti positivi: "Better seats and space"
Punti negativi: "New M&S menu, makes service too slow and the items are mediocre."

Punti negativi: "I had reserved and paid for a certain seat. Upon boarding I have been notified of a seat change, presumably to better accomodate someone else. The new seat was in a front row with a wall in front of me. As I am a very frequent traveller and as I am quite tall, I had reserved another seat with care so I could stretch my legs during the 9 hours night flight. But with this forced seat change I really was uncomfortable."

Punti positivi: "Landed on time. Boarded via an air bridge (no bus)"
Punti negativi: "BA have done away with food and replaced this with a packet of crisps or a biscuit and will soon be changing for food"

Punti negativi: "I have both celiac and a mushroom allergy -- no meal option was proviided to accommodate both. Sure enough, my gluten-free meal contained mushrooms. (It's surprising to me that, since celiacs often have other food allergies/sensitivities, the meal contained a pretty common allergen.) Stuff happens sometimes, but it felt a bit as if the flight attendant felt inconvenienced by my inability to eat the meal. Also, usually disabled passengers are given the opportunity to pre-board -- the wheelchair didn't arrive until quite late, so I was one of the last people, if not the last, on the flight, something that makes getting settled a lot more difficult than when I've been allowed to pre-board. I realize that wheelchair attendants are employed by the airport, not the airline, but he gate agent seemed unconcerned about the fact that nobody had arrived to pick up wheelchair passengers despite the fact that everyone else was already boarding. Finally, the flight departed/arrived quite late, which meant that I had about 10 minutes to spend in the Heathrow Club World lounge before having to wait for a wheelcehair attendant to take me to my connecting flight."

Punti negativi: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."

Punti positivi: "L'aereo: il Boeing 787 è un aeromobile meraviglioso"
Punti negativi: "I posti: la combinazione di 3 posti è lontanissima dall'essere ideale"

Punti positivi: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Punti negativi: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."

Punti negativi: "Our flight left two hours late causing us to miss the connection in London going to San Jose. We stood in line for 5 HOURS while British Airways tried to arrange for us and many, many others to get to their final destination."

Punti negativi: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."

Punti positivi: "Friendly and attentive crew. On time."
Punti negativi: "Upgraded seat to be more comfortable. Very, very cold. Uncomfortable cold. Apparently it was an old plane and adjustments to temperature were difficult. No individual tv screens. At one point the steward lost control of drink cart and crashed into my personal headphones which he broke."

Punti positivi: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
Punti negativi: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."

Punti positivi: "Flight was on time"
Punti negativi: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"

Punti negativi: "Aereo vecchio"

Punti positivi: "Not one thing"
Punti negativi: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"

Punti positivi: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."

Punti positivi: "Everything was great to me"
Punti negativi: "The flight was packed"

Punti positivi: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Punti negativi: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."

Punti positivi: "Movies"
Punti negativi: "These new airplanes are AWFUL. The storage under the seat in front can barely fit a backpack, and if you're over 4 feet tall you'll hit your head trying to get anything off the floor or out of a bag. I could barely store my book in the seat pocket in front of me. Looks like this is the new face of flying with this awful airline."

Punti positivi: "Everything was good."

Punti positivi: "Not much...we did leave on time"
Punti negativi: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."

Punti negativi: "Plane delayed, had to switch to new plane which was after two hours"

Punti positivi: "I like it! Thank you, kayak"

Punti positivi: "Safely landed."
Punti negativi: "The seats are much too close and I had no leg room. My ankles are still swollen. The man in front of me pushed his seat back so much that I was trapped. They called group 1 and 2 but did not clearly call 3 so good thing I was paying attention."

Punti positivi: "They put safety first"
Punti negativi: "Frustrating 4 hour delay"

Punti negativi: "The person who checked in my bag was extremely rude, provided no assistance and almost made ke lose my flight. I was already skeptical about flying through American because my grandfather recently had the worst experience he has ever through American Airlines. He was forced to check his baggage that had his meds, arrived to IAH (from Philadelphia ) for my graduation, he made it but his luggage didn't. Next day supposedly the luggage arrived at 10am yet didnt make it to him until 8pm(there is no excuse for this). He missed my graduation dinner and almost missed my graduation (which was the purpose of his trip) because he had to go to the hospital (his medication was in his luggage ). Throughout this whole experience, no apologies, no "let me make it up to you"...American did absolutely nothing. What's even worse...the person attending him on his way back, knowing he is a retired Veteran of 25years, didn't even have the courtesy of saying "Thank you for your service". Lets just say he will NEVER use American again. I'm disgusted with how American treats their clients. My recent trip just confirmed that American cares very little to nothing on customer service or customer satisfaction."

Punti positivi: "Went by fast, was a good flight overall..."
Punti negativi: "Stewardess shoved my kid out of the way, very rude"

Punti positivi: "The crew was nice"
Punti negativi: "Seats were brutally uncomfortable, no entertainment, no food, and Freezing! Thankfully crew brought me a blanket, and I was wearing a jacket."

Punti positivi: "I used my miles to get the tickets."
Punti negativi: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."

Punti positivi: "It was on time."
Punti negativi: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."

Punti positivi: "Ok fliggt"
Punti negativi: "Plane was really warm for a very long time"

Punti positivi: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"

Punti positivi: "Nothing stands out"
Punti negativi: "Plane also delayed"

Punti positivi: "entertainment, seat space (main cabin extra)"
Punti negativi: "meal service more suitable for daily flight (breakfast first and lunch last)"

Punti negativi: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"

Punti positivi: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."

Punti positivi: "The crew was friendly and helpful"

Punti negativi: "Just about everything but the crew"

Punti positivi: "crew was nice"
Punti negativi: "very very old plane"

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Punti negativi: "On time departure and early arrival."

Punti positivi: "Timely"
Punti negativi: "No entertainment in the seatback or power for charging personal devices"

Punti positivi: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."

Punti positivi: "The flight crew was incredibly friendly"
Punti negativi: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"

Punti negativi: "baggage damaged and lost"

Punti positivi: "Crew worked hard."
Punti negativi: "premium service was good including extra seat space"

Punti positivi: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Punti negativi: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."

Punti positivi: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Punti negativi: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."

Punti positivi: "The helpful gate agents getting the assisted on board. The crew was friendly."
Punti negativi: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."

Punti positivi: "Service"
Punti negativi: "Old airplane between MIA and SJU"

Punti positivi: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."

Punti positivi: "Trip overall was great until getting baggage at baggage claim."
Punti negativi: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."

Punti negativi: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."

Punti positivi: "Entertainment System loaded with movies Optional WIFI at cost Aisle seat Air quality / temp control was comfortable Passport control through JFK was straight forward and short for USA citizens"
Punti negativi: "Food: Better to just serve a fresh panini than to go through hassle of heated mystery meal... Seat Assignment: I went to Malpensa airport the night before to assign seat, but there was no American Airlines gate agent nor partner airline that could help me...Even though this was AA199 purchased through British Airways. The B.A. check in said that they couldn't help"

Punti positivi: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Punti negativi: "See above ....."

Punti positivi: "Movie choices"
Punti negativi: "Food"

Punti negativi: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"

Punti positivi: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Punti negativi: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."

Punti negativi: "Customer Service was horrible"

Punti negativi: "tight seats, charge for food"

Punti positivi: "Leg room was good"
Punti negativi: "Video screen"

Punti positivi: "The ice cream and the one woman in customer service that actually seemed to care."
Punti negativi: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."

Punti positivi: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Punti negativi: "The food."

Punti negativi: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."

Punti positivi: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Punti negativi: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"

Punti positivi: "Good legroom in economy"

Punti positivi: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."

Punti positivi: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Punti negativi: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."

Punti negativi: "4 hour delay without proper warning, not announced until I reached the airport ( I did check before)"

Punti positivi: "Food is okay. No delay on time flight I enjoyed it"
Punti negativi: "So far nothing flight attendants are very nice"

Punti positivi: "Media on plane selection was great. (Best with less greasy finger prints)"
Punti negativi: "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"

Punti positivi: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Punti negativi: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"

Punti positivi: "I appreciated the varied entertainment options available for such a long flight."
Punti negativi: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."

Punti positivi: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Punti negativi: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"

Punti positivi: "Like? Not really."
Punti negativi: "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."

Punti positivi: "The on board service was fine."
Punti negativi: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"

Punti positivi: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Punti negativi: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."

Punti positivi: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."

Punti positivi: "Nothing"
Punti negativi: "Air Canada was a horrible experience from beginning to end"

Punti negativi: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."

Punti positivi: "My vegan meal made it to me"
Punti negativi: "Complicated boarding"

Punti negativi: "There was no working charge for electronics."

Punti positivi: "Movies were good. Landing was good."
Punti negativi: "Ventilation was not great. And the Wrap was awful."

Punti positivi: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Punti negativi: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"

Punti positivi: "People at check-in were lovely. Crew was overall great. One crew member was snippy about the window shade being open. same one was sarcastic about delivering wine to us."
Punti negativi: "Waiting area at Rome were mediocre and boarding via a bus cumbersome."

Punti positivi: "New plane, nothing was run down, the seats and tvs were in good repair."
Punti negativi: "The board in and baggage drop of in Rome were a bit hectic and disorganized"

Punti positivi: "Staff are wonderful."
Punti negativi: "Not comfortable compared to other airlines."

Punti positivi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "wonderful airplane fantastic crew endless options for entertainment"

Punti positivi: "Good seats Treated like I was important"

Punti positivi: "Flight from Vancouver to Frankfort was perfect. All crew members and gate members were pleasant to deal with."

Punti negativi: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."

Punti positivi: "Safe landing"
Punti negativi: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."

Punti positivi: "The costumer service desk in Toronto on the way home was very curtious and helpful. They helped us get back on our original flight home, avoiding the 6 hour layover caused by their rescheduling after we got to Rome."
Punti negativi: "2 of our 4 flight legs were changed last minute creating great difficulties making the first flight and causing a 6 hr layover on the way home. The crews to and from Rome acted like they had to be there and wished they weren't. that made the flight much less pleasant. The line through customs in Rome was 90 minutes long, way understaffed."

Punti positivi: "Good food. Easy flight"

Punti positivi: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."

Punti negativi: "My seat back was not reclining for the entire 9 hour trip"

Punti positivi: "I appreciated that we were given details by announcement on when we could expect food and beverages at the beginning of the flight."
Punti negativi: "The landing"

Punti positivi: "Staff on board and pilots did well"
Punti negativi: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."

Punti positivi: "No real issues...nice direct flight...on time too! Good movie selection."
Punti negativi: "Connection of headphones was not good...monophonic sound"

Punti positivi: "NOTHING"
Punti negativi: "1. there is not entertainment system on the flight despite the fact that it is a long one. 2. the cafe rouge player is sucks if you dont rent the 10$ ipad to watch on cafe rouge player PLUS!. Why the plus is not on our devices?? 3. Alcohol is not for free. even those small wine bottles!! 4. main meal is sucks and very poor."

Punti positivi: "Great company. Will use it again!"
Punti negativi: "We were in the last row so last ones to get off obviously which it wouldn't have been a big deal, but connecting flight time was a concern"

Punti positivi: "The seats were roomy enough, the crew were helpful, and the food was relatively good. The entertainment choices were pretty good (although the CBC News channel never worked) and the earbuds were free."
Punti negativi: "At check-in, we were told to be at the gate at 11:30 (although the ticket itself said boarding began at 11:55). The gate was changed at the last minute (and if they announced it, we never heard it) so everyone had to move gates. Then the boarding didn't begin until noon after all, and there was no announcement from the staff as to what the delay was, so people were worried about making their connections, The boarding experience was poorly organized and communications were inadequate overall."

Punti negativi: "THE WORST!!!!! I never write reviews but this flight was a nightmare. I'm so frustrated. We flew Air France from Rome to Boston coming back from our honeymoon. First of all, the flight was late. The staff was so unhelpful. The agent while boarding was so rude and made us check our luggage at the gate. It fit the correct size for a carry-on but she made us check it anyway and did not give us a receipt. Of course it never arrived in Boston. We tried to file a claim, but without a receipt they said nothing could be done. It was their mistake- so frustrating! Other passengers bags were missing as well. This is why we took only a carry-on. After dealing with the claims office, which was of no help, we had to miss our bus home because the process took forever. After calling an Air France representative, she was also extremely nasty on the phone and told us to file another document for a reference number. Upon filling out the form (twice) we still did not receive a reference number. I will NEVER fly this airline again."

Punti positivi: "Flight from Rome to Montreal was on time."
Punti negativi: "On return trip from Rome, E-Ticket indicated Terminal 3; it should have said 5, which was quite a distance away. Air Canada agent in Rome assured us baggage will travel straight through to Seattle; not so as we had to pick them up in Montreal. In general, Air Canada agents were very helpful. In Montreal, an agent went out of his way to help us locate one of our bags. Travel from Europe through Canada to the US is very, very cumbersome; i.e., three security checks and the countless times we had to display our passports."

Punti negativi: "Check in very slow"

Punti positivi: "The staff was great."
Punti negativi: "Long wait time to check in, 3 shuttles to get to the plane and more than 1 hr delay inside the plane."

Punti positivi: "The Movie selection was really good for the 11 hour flight. Also, beer and wine were complementary."
Punti negativi: "Myself and every other individual on the flight stood in line for 2 hours just to check a bag. I had already checked in online and there was only on person at the desk for people who already had their boarding passes. I'll avoid air canada from now on."

Punti positivi: "I really appreciated going through US Customs in Toronto. It made arrival in San Francisco a snap."
Punti negativi: "I really would have appreciated knowing just how far I needed to walk in order to get to the connecting flight gate. No one warned the passengers that a 3K hike was ahead of them ( I measured it on my walking app.) After an 8 1/2 hr flight that walk was quite an ordeal. I had just 25 minutes to wait at the gate, out of a three hr. layover. an explanation of the passport control/customs process would have avoided a lot of confusion."