Trova offerte per voli da Illinois a Aeroporto di Milano-Linate

"Everything was great"

Punti positivi: "Entertainment on flight."
Punti negativi: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"

Punti positivi: "Pretty straight forward. Clean. Efficient."

Punti positivi: "Price is ok"
Punti negativi: "Delays of three hours are very bad"

Punti positivi: "Ok"
Punti negativi: "So uncomfortable with tiny seats"

Punti positivi: "Amazing crew"

Punti negativi: "Delayed for an hour because of changing tire"

Punti positivi: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Punti negativi: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"

Punti negativi: "More leg room and seat width. I don’t like having other passengers pressed against me."

Punti positivi: "Lovely crew. The food was tasty."
Punti negativi: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("

Punti positivi: "Nothing spectacular."
Punti negativi: "The headrests won’t stay up. And it’s hot."

Punti positivi: "Crew were ok. Not that comfortable."
Punti negativi: "seat need to be more comfortable"

Punti positivi: "The crew was nice"
Punti negativi: "The food"

Punti negativi: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Punti negativi: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."

Punti negativi: "At least one hour late"

Punti positivi: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."

Punti positivi: "Ease of boarding and deboarding"
Punti negativi: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."

Punti positivi: "clean plane, crew was very friendly."
Punti negativi: "no dessert in meal"

Punti positivi: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Punti negativi: "Crew attaitude is not really pleasant with passengers"

Punti positivi: "I like the fact that entertainment and technology is always good."
Punti negativi: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."

Punti positivi: "Food, service and entertainment"
Punti negativi: "Entry into the aircraft was a bit chaotic"

Punti negativi: "My lodge was damage and broken adn was new"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"

Punti negativi: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."

Punti positivi: "The crew at the airport was very courteous and helpful."
Punti negativi: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."

Punti positivi: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Punti negativi: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Entertainment system, snacks and friendly crew members"
Punti negativi: "Serious delays on flight. It was very tiring and became an all day affair."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Staff personalities"
Punti negativi: "Waited extra 20 mins after door closed to-complete loading luggage"

Punti negativi: "Z"

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Cabin crew and captain were great."
Punti negativi: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."

Punti positivi: "Personnel was friendly and accommodating"
Punti negativi: "Delayed half hour and no leg room"

Punti positivi: "Comfortable seats in coach Good snacks Friendly crew"
Punti negativi: "Nothing"

Punti positivi: "Everything was excellent"
Punti negativi: "Excellent job and keep it up"

Punti positivi: "Entertainment (your own device) and crew were great"
Punti negativi: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"

Punti positivi: "Absolutely nothing."
Punti negativi: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."

Punti negativi: "Ottimo"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Punti negativi: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."

Punti positivi: "nothing"
Punti negativi: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."

"Great crew and great food. No self service/own device entertainment and that’s not acceptable these days"

"The best"

"When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget."

Punti positivi: "Very good food. Crew is nice and helpful"
Punti negativi: "Business seats and in general the plane is just too old and not high standard. No screens even in business class"

Punti negativi: "I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Crew very efficient and professional"
Punti negativi: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."

Punti positivi: "Entertainment"
Punti negativi: "Boarding process and food"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "The crew was very responsive. The dinner food was good."
Punti negativi: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."

Punti positivi: "Very helpful and accommodating"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Crew is phenomenal! Food was good. Comfortable overall"

Punti positivi: "Since I was traveling with a child we were borded first"
Punti negativi: "The seats weren’t the most comfortable"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti negativi: "The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total."

Punti positivi: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Punti negativi: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Punti negativi: "Liked it all. Would fly them again"

Punti negativi: "Flew to Grand Rapids turned around to Chicago and then flew back to Grand Rapids"

Punti negativi: "I waa not allowed to bring my carryon bag and was told either I pay 100.00 or leave it there. Totally unprofessional and sounded like a scam."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti positivi: "Friendly and helpful crew."
Punti negativi: "Seats not comfortable at all causing loss of sleep and terrible back ache."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The entertainment was wonderful the staff was nice."
Punti negativi: "CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany."

Punti positivi: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Punti negativi: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."

Punti negativi: "there was delay of 2 hours and i missed my plain to next destination"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Service"
Punti negativi: "Tight space"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "It is comfortable. Some of the crew are very nice and friendly!"
Punti negativi: "The food is not tasty, and some of the crew are not nice!"

Punti positivi: "I liked how generous they were with food and drinks"
Punti negativi: "Free WiFi could have made the flight a lot better"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti positivi: "Crew was nice and pleasant"
Punti negativi: "Flight very late"

Punti positivi: "Crew helpful. Food good."
Punti negativi: "Better range of movies please"

Punti positivi: "The friendliness of the crew"

Punti negativi: "Troppo ritardo"

Punti positivi: "Crew was very engaging and service was good."
Punti negativi: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Punti positivi: "The crew are amazing! Attentive and friendly."
Punti negativi: "The seats could have been bigger."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was fantastic."
Punti negativi: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Punti negativi: "Long haul flight made pleasant by KLM"

Punti positivi: "I love the food"

Punti positivi: "very attentive crew"
Punti negativi: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Punti negativi: "Inflight was better than I expected. But needs upgrading air crafts."

Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Punti negativi: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Punti negativi: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti positivi: "Flight crew very nice"
Punti negativi: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Punti positivi: "Crew was excellent -kind nice and very attentive"
Punti negativi: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Punti positivi: "Very friendly and helpful crew."

Punti positivi: "I slept pretty much the whole time"

Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."

Punti negativi: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Punti positivi: "Nice to have a wrap for the snack."
Punti negativi: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"

Punti positivi: "Great service"

Punti positivi: "Friendly staff, good service and on time departure/arrival."

Punti positivi: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Punti negativi: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Punti positivi: "Flight crew; legroom even in cheap seats."
Punti negativi: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Punti negativi: "Bag was lost"

Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"

Punti positivi: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Punti positivi: "Service impeccable!"
Punti negativi: "They have one line of executive class after the kitchen and toilet, is very noisy."

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti negativi: "I don’t like the limited choice of drinks on these short KLM flights."

Punti positivi: "Cabin Crew was awesome."
Punti negativi: "Entertainment System was not working and no Non-veg food option in flight."

Punti positivi: "Good multi media access and content"

Punti positivi: "staff was fine"
Punti negativi: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

"Coming through chicago is a nightmare. Customs are rude, everyone shouting, disorganized lines and horrible signage. Ticketing was horrible, rude agents, rude TSA, etc, etc."

"Did not like anything about the flight Did not get economy plus that I paid for"

Punti negativi: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."

Punti positivi: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Punti negativi: "I can’t think of anything to improve on."

Punti negativi: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti negativi: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."

Punti positivi: "Boarding was easy, flight was smooth and on time."
Punti negativi: "Seats were snug, granted we had the less expensive tickets."

Punti negativi: "More room. Not losing our luggage at the end."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Punti negativi: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."

Punti positivi: "service was great flight was on time luggage came on time"

Punti positivi: "The in-flight entertainment options were good."
Punti negativi: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."

Punti positivi: "tutto"

Punti negativi: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."

Punti negativi: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Punti positivi: "Nothing"
Punti negativi: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Punti positivi: "One crew member was particularly nice and personable."
Punti negativi: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Punti positivi: "All went well !! On time friendly staff ."

Punti positivi: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Punti negativi: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"

Punti positivi: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Punti negativi: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."

Punti positivi: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."

Punti positivi: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Punti negativi: "Nothing"

Punti positivi: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Punti negativi: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."

Punti positivi: "The flight was comfortable and the onboard crew were very nice."
Punti negativi: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."

Punti positivi: "The movies."
Punti negativi: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"

Punti negativi: "Flight delayed 5 hours."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "Water and beer paying"

Punti positivi: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."

Punti positivi: "Upgraded 2 biz 4 reasonable $, everything great"

Punti positivi: "Comfortable flight, friendly crew. Would fly again!"
Punti negativi: "Food could have been better"

Punti negativi: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."

Punti positivi: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Punti negativi: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."

Punti positivi: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"

Punti positivi: "Everything worked well."
Punti negativi: "Movie selection could be lager."

Punti positivi: "Excellent meal and very friendly staff."
Punti negativi: "The cabin temperature seemed pretty warm."

Punti negativi: "Not enough room to work on laptop."

Punti positivi: "Easy flight, nice crew members, no issues had here"
Punti negativi: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Punti positivi: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Punti negativi: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."

Punti positivi: "Flights were on time. Crew was great."

Punti positivi: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Punti positivi: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Punti negativi: "Like the sleek style but still wish there was a little more leg room"

Punti positivi: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Punti negativi: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Punti negativi: "Charging for second beverage. Losing our bag and not getting it to us for the duration of our travels, despite repeated promises to do so."

Punti negativi: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."

Punti positivi: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Punti negativi: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."

Punti positivi: "The food was excellent on this flight. Flights were on time."
Punti negativi: "Entertainment was hard to hear with the ear buds provided. Wait time in security at Chicago was terrible. It took nearly an hour to get through security."

"The police bring me out of the plane because I’m falling asleep without mask before starting very nice thank you so much that was the first and the last time I fly with the airlines"

Punti negativi: "More comfortable seat"

Punti positivi: "Great crew, smooth flight"

Punti positivi: "The crew was amazing."
Punti negativi: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."

Punti positivi: "nice airline clean"
Punti negativi: "is really nice I will flay with them they are ok"

Punti negativi: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"

Punti negativi: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."

Punti positivi: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Punti negativi: "Everything could have been better!"

Punti positivi: "Crew"
Punti negativi: "Food"

Punti positivi: "Flight was quick"
Punti negativi: "Small seat no recline very crowded"

Punti negativi: "We got to gate after standing in the lobby 30 min prior to take off and they wouldn’t let us in gate . We were in the air lingus lounge waiting for the flight and the gate attendant said she called our name on speaker which she did not . We get to gate and they say we are no longer able to board the plane"

Punti positivi: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"

Punti positivi: "Had to cacel this flight"

Punti positivi: "There wasn't much to like about this flight! The seats were comfortable and we had plenty of leg room but we paid extra for that leg room! Nothing more good can I say about this experience!!!"
Punti negativi: "Loading for departure was almost 45 minutes late. The plane had been at the gate for at least 3 hours. Many varying excuses were given. Once boarding started, it was stopped again for mechanical problems with the plane. Each announcement assured us that no one would miss connections in Dublin!! Plane was loaded and doors were closed and secured....then we sat in the plane for over an hour without moving. Still experiencing mechanical problems. Now there was no way to get off or rebook a flight. The ENTERTAINMENT system did NOT work on the plane!! Landing in Dublin we were told to see agent at the gate if we missed our connecting flight to get info on our re directed connection. If we had not been rebooked, go to a room off the baggage area to be rebooked and then get our baggage. There was no one at the gate, the person in the room that we were directed to could not do anything, the baggage carousel broke down twice and our luggage was diverted to a different carousel with no indication that it had been moved. We had to go thru customs and go down to be re ticketed for a different flight. We waited in a long line for a hour to try to get a new flight to Hamburg. There was another 2 flights that could get us to Hamburg in time to make it to our destination But the Aer Lingus did not have a reciprocal agreement with that airline. Aer Lingus could NOT get us to Hamburg in time for us to make our connection there! The Aer Lingus agent told us that her only job was to get us to Hamburg and nothing more! Anything beyond that was our problem. We missed our 10 cruise because of the excessive delays, excuses and incorrect information given by your agents!!!! We are seasoned travelers and have never experienced such terrible service! Our trip back to the States from Dublin with Aer Lingus was just as terrible! Communication is NOT one of their strong points. We were boarded on he plane and sat for an hour and a half before asked to de board the plane. The plane had been damaged by the skywalk. We were told that food vouchers would be given for lunch and that we were not allowed to leave that wing of the terminal. It took 45 minutes for anyone to meet the passengers with the vouchers. These vouchers did not, in any way, cover the cost of a lunch. We were called to line up for boarding before most even had a chance to get in an order at the food counter. Everyone hurried to get in line and it was 3 hours later before we were allowed to board the plane!?! This does not make one want to fly again soon with this airline!"

Punti positivi: "The movies available, the plane was new"
Punti negativi: "Due to a computer software malfunction our departure flight from ORD to Berlin was delayed 1.25 hours causing us to miss our connecting flight in Dublin. Very little updated information about our ETA was made available, the crew kept insisting that we were going to not miss our connection."

Punti positivi: "Nothing"
Punti negativi: "My flight to Dublin from Chicago was delayed therefore my flight to Birmingham is even more delayed. Let’s just say, I’m really not happy. also, I had to pay to get my family to sit together and therefore ended up paying for some stranger ‘s seat. I will contact Aer Lingus"

Punti negativi: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."

Punti positivi: "The boarding system made a lot of sense and was very quick. The captain was very informative and kept us up to date with delays."
Punti negativi: "The cabin was so dry and the attendants didn't come by with water very often, Getting off the plane was horrible. We sat for over an hour while they fixed the door or bridge to the door, or something. We couldn't get off."

Punti negativi: "Trains were not running Directions to connecting flight gate were poorly labeled and confusing, no signage to catch buses to International terminal - no signage to say trains were down Had to recheck at international gate and the process was SLOW took 1:20 minutes to get from landing gate to connecting gate including having to go through security again probably won't fly Air Lingus or United again due to having to deal with O'Hare"

Punti positivi: "Smooth landing. Entertainment. That's about it."
Punti negativi: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"

Punti negativi: "Space was so limited it was just ridiculous"

Punti negativi: "Most uncomfortable flight ever"

Punti negativi: "shitty airline shitty service from ...webjet?...who I got ticket through -- said they had my seats assigned. They didn't. totally inexplicable who i was dealing with...aer lingus operated by british airways. Aer lingus couldn't make seat assignmetns they said b/c it was BA. BA wouldn't deal with me. Someone else at aer lingus did deal with seats -- told me to straighten out at airport. Aer lingus at airport no help. Terrible"

Punti positivi: "New plane which was good, a little cramped but all in all ok for overseas flight."
Punti negativi: "Too much time spent with drinks, food, no choices, and duty free. I just want to sleep on overnight planes but activity and lights made it difficult for nearly two hours, I travel Southwest and Alaska in the US quite a bit, they take drink orders and then serve on tray. It works MUCH better. No tea/ coffee in am, third time that has happened, perhaps could offer it for self serve available in the galley until 30 minutes before landing."

Punti positivi: "The service was wonderful ! I’m handicapped and I was treated very well!"

Punti positivi: "The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package."

Punti negativi: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."

Punti negativi: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."

Punti positivi: "Wonderful"

Punti positivi: "The crew was very friendly and helpful"
Punti negativi: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."

Punti positivi: "Pleasant, courteous staff. Average room in economy. Less pressure and bustle at Dublin than bigger airports."

Punti negativi: "Dodgy electronics, had to reset screen in headrest several times and never really worked. Sat 30 + mins in tarmac after landing waiting for a stand."

Punti positivi: "Crew was very friendly"

Punti positivi: "Everyone seemed to be pleasant, had no issues with any baggage, we paid for the upgraded meals which were pretty good considering where were at. Entertainment system worked fine."
Punti negativi: "Seats are fairly crammed together so eating from the middle seat was tight, could have picked up our trays quicker also. Was getting sore sitting for 8 hrs but that's common"

Punti positivi: "crew, professional. courteous"
Punti negativi: "very little legroom despite seat bought for 55 dollars; bad quality headphones (bring your own if you want to watch a movie)"

Punti positivi: "You lost the suitcase I needed for the next 2 weeks of my last family vacation in Europe. When I called for an update after 2 days (the promised notification from you was not made) I was told it was found and would be brought by courier to my Airbnb. When I called again, I found out it had arrived in Frankfurt but I'd have to come back to the airport to retrieve it. I had to cancel some plans and inconvenience my family because of your inept handling of my personal property. Other people were in line at the service desk to report their luggage lost. I'm VERY upset. I will avoid Are Lingus and BA in the future. NO LEG ROOM! (Crying, wailing infants the whole 7 hour flight--not your fault, but no sleep for any of us unfortunate passengers)"

Punti positivi: "Timely, no pain"
Punti negativi: "Food, no vegetarian options"

Punti positivi: "The cabin staff were pleasant as we boarded."
Punti negativi: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."

Punti negativi: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Punti positivi: "Food excellent, plane staff pleasant. Plane was late."
Punti negativi: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."

Punti negativi: "The air conditioning on the plane flight from Chicago to Dublin was way too cold. I am was glad to have my winter clothes but I was still cold. Other than that the crew dis everything else to make the flight good."

Punti negativi: "wi fi a bordo;"

Punti positivi: "We were in coach, and it was crowded but not impossible. The space was clean; the crew relatively attentive; and the service as acceptable."
Punti negativi: "The meal choices were extremely limited. For example, "breakfast" at the last hour leg of the trip from ORD to DUB consisted of a ham and cheese croissant ONLY-no options; no yogurt; no fruit; nothing. It was a "take it or leave it" proposition. Then, to add insult to injury, on the trip from Dublin to Barcelona, there was only "food for sale"! What is that about? I mean it's a four-hour flight; one might think that aside from Pringles and Kit-Kat bars some thought might have gone into the nutritional content of the "FOOD"!!! This was quite disappointing."

Punti negativi: "We didn't like the charge to select seats together"

Punti negativi: "Our luggage arrived in england sopping wet and reeking of beer. The contents are awful. We have tried frebeze and all manner of things and now it reeks of perfume muxed with beer. We have spent our first three days in england trying to find where ti clean sll our clothes and are afraid to pack in the smelly suitcas. Our holiday has lost three precious days trying ti remedy the results from Aer Lingus' actions. Person in front of us had seat all the way reclined into my husbands legs for the whole flight. TV too close to be able to look at any entertainment."

Punti negativi: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"

Punti positivi: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Punti negativi: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"

Punti negativi: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."

Punti positivi: "The food was adequate and movies were available to watch theough out the flight."
Punti negativi: "When our flight was canceled we were refused service repeatedly by both airport and phone support, and forced to stay in a hotel. On the rescheduled flight we were forced to relinquish priority seats. This was the worst airline experience I have ever been a part of. We sat on the tarmac for 5 hours before the flight was canceled and no other options were left. Our second flight to replace that was rescheduled at a different time without notifying us. No service, no offer to recuperate lost time and money, no compensation offered. Flat out terrible service."

Punti positivi: "N/A"
Punti negativi: "There were 150 people scheduled for this flight that only had 25 seats on it. All they could day was that it was either a glitch on the computer. Or a glitch when people bought tickets. Luckily I made it to Chicago on time, because I asked before everyone else found out. But you thought they would have told us way before the flight was scheduled to leave."