Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Yes"
Punti negativi: "0"
Punti positivi: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Punti positivi: "The crew were very good. Seats were small."
Punti negativi: "Need more leg room. Cramped for 8 hours is not a good thing"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Punti negativi: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Punti negativi: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Punti negativi: "Food could be better"
Punti positivi: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Punti negativi: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Punti negativi: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Punti negativi: "entertainment sound"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Service on Swiss Air is great!"
Punti negativi: "No TSA checkin at Newark."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Punti positivi: "-"
Punti negativi: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Punti positivi: "Professional courteous staff"
Punti negativi: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Punti positivi: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Punti negativi: "The food standard seemed to be lowered a little bit, but still very well prepared."
Punti positivi: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Punti negativi: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Punti positivi: "Not applicable"
Punti negativi: "See above."
Punti positivi: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Punti negativi: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Food and service"
Punti negativi: "Even though we paid for internet it sucked and was unuseable"
Punti positivi: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Punti positivi: "My own seat had ample legroom, good crew."
Punti negativi: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Punti positivi: "Very friendly and efficient Good food"
Punti negativi: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Punti positivi: "Crew was always ready to help. It was a very smooth flight."
Punti negativi: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Punti negativi: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Punti positivi: "Food was actually really good."
Punti negativi: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Punti positivi: "Very good service"
Punti positivi: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Punti positivi: "Excellent organization, food and entertainment. Impeccable service."
Punti positivi: "People friendly"
Punti negativi: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Punti positivi: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Punti positivi: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Punti positivi: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Punti negativi: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Punti positivi: "Great complimentary chocolate."
Punti negativi: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Punti positivi: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Punti positivi: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Punti negativi: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Punti negativi: "entertainment machine in my seat did not worked"
Punti positivi: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Punti positivi: "Food and entertainment"
Punti negativi: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Punti positivi: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Punti positivi: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Punti negativi: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Punti negativi: "Major delay"
Punti positivi: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Punti negativi: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Punti negativi: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Punti positivi: "sedile comodo"
Punti negativi: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Punti negativi: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Punti negativi: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."
Punti negativi: "Maby beter orhanisarion to printimg thicket fot baggess"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Punti negativi: "Istanbul airport leaves much to be desired."
Punti positivi: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Punti negativi: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"
Punti positivi: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Punti negativi: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Punti positivi: "Staff & food were excellent."
Punti negativi: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Punti positivi: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
Punti positivi: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Punti negativi: "Turkish Airline lost one of my checked in bag! Never found it!"
Punti positivi: "Everything was great."
Punti negativi: "Waited on the plane for a while before takeoff"
Punti positivi: "Love the food, service and movies."
Punti positivi: "Excellent customer service from boarding to landing"
Punti positivi: "Service and bag policy"
Punti negativi: "The house food"
Punti positivi: "overall, service was great"
Punti negativi: "seats are too narrow"
Punti positivi: "Noghing"
Punti negativi: "They didnt care about the damages caused to us"
Punti positivi: "Everything was more than perfect. Thanks Turkish Airlines."
Punti negativi: "On board internet must be faster."
Punti positivi: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Punti negativi: "nothing"
Punti positivi: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Everything seervice greatzwhe"
Punti negativi: "When the flight was over"
Punti positivi: "Everything"
Punti negativi: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Punti positivi: "Food, entertainment, crew"
Punti positivi: "It's all great. Recommended"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti negativi: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Punti positivi: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Punti negativi: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Punti positivi: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
Punti positivi: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Punti negativi: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Punti positivi: "The boarding and the time taken was all fine."
Punti negativi: "The food was served really late because of which I got a headache."
Punti positivi: "Non- stop option! Great food."
Punti negativi: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Punti positivi: "Super friendly - and fantastic entertaiment!"
Punti negativi: "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."
Punti positivi: "Plenty of room for the legs."
Punti positivi: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Punti negativi: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Punti positivi: "It was all good!"
Punti negativi: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Punti positivi: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Punti negativi: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."
Flight crew was friendly and professional
Punti positivi: "Old aircraft showing its age."
Punti positivi: "Fast easy flight"
Punti positivi: "The crew was amazing and smooth flight"
Punti negativi: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Punti negativi: "90 minute delay"
Punti positivi: "all good"
Punti negativi: "unsure"
Punti positivi: "NOTHING."
Punti negativi: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Punti positivi: "Crew was nice"
Punti negativi: "It would have been better if the flight wasn’t 3 hours late."
Punti positivi: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Punti negativi: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Punti positivi: "The flight was on time and quick."
Punti negativi: "the number of kids......not too fond. :/"
Punti negativi: "Excellent"
Punti negativi: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Punti positivi: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Punti negativi: "Nothing."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Smooth flight. Everything was great."
Punti positivi: "I always appreciate in-flight television even on short flights."
Punti negativi: "Very tight seating."
Punti positivi: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Punti negativi: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Punti positivi: "Everything was great everyone was fantastic. F"
Punti positivi: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Punti positivi: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Punti negativi: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Punti negativi: "Never told why we were delayed by more than 90 minutes"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Punti negativi: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Punti positivi: "Everyone was friendly and got us to our destination"
Punti negativi: "None"
Punti positivi: "Nothing"
Punti negativi: "No food, no outlets, a terrible delayed not explained to passengers."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Punti negativi: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Punti positivi: "Quick flight"
Punti negativi: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti negativi: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Punti positivi: "The staff was wonderful and the flight was smooth"
Punti negativi: "N/A"
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "JFK was depressing but not Delta’s problem."
Punti positivi: "Delta is not a good place to be"
Punti negativi: "Delta is not good on customer service"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Snacks & beverages on a 1 hour flight. Very nice crew"
Punti negativi: "Older plane, no entertainment"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Punti positivi: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Punti positivi: "Nice crew, comfortable"
Punti negativi: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
Punti positivi: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Punti positivi: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Punti negativi: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Punti positivi: "Nothing"
Punti negativi: "Terrible staff"
Punti negativi: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Punti positivi: "very little"
Punti negativi: "Could they make sears smaller? The plane was really old too."
Punti positivi: "The crew was nice and helpful."
Punti negativi: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Punti negativi: "Food, entertainment program, pillows and blankets would have been nice,"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Punti negativi: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The crew"
Punti negativi: "The seat space and food"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "I don't know"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Punti negativi: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Punti negativi: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Punti negativi: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Punti positivi: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Punti negativi: "NA"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Punti positivi: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Punti negativi: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti positivi: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Punti negativi: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Punti negativi: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Punti positivi: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Punti negativi: "N/a"
Punti positivi: "One of the crew members, a male, was very nice."
Punti negativi: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Punti positivi: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Punti negativi: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."
Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."
Punti negativi: "Delay due to overbooking"
Punti positivi: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"
Punti negativi: "Ritardo"
Swift clean friendly on time
Punti positivi: "Nice food"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Very nice airplane and pleasant crew"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"
Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"
Punti positivi: "The socks offered in business were comfortable and nice looking. The red wine was good."
Punti negativi: "The food was just average and the seat not too comfortable"
Punti positivi: "Almost everything, especially the crew."
Punti negativi: "Don’t feel like anything should be better to be honest"
Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"
Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Punti positivi: "Very professional"
Punti negativi: "Lost luggage"
Punti positivi: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Punti negativi: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Punti negativi: "Troppo ritardo"
Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."
Punti positivi: "Everything was smooth and effortless."
Punti negativi: "Can’t think of anything."
Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Punti positivi: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nothing!"
Punti negativi: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Punti positivi: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."
Punti positivi: "The service"
Punti negativi: "The food."
Punti positivi: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Punti negativi: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Punti positivi: "Left ontime and service was excellent."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."
Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Punti positivi: "Decent seat size. Sorta slept the whole flight."
Punti positivi: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Punti negativi: "The amount of extras you have to click no to while checking in online."
Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Punti positivi: "The cabin crew were pretty good. That's about all that was good."
Punti negativi: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Punti positivi: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Punti positivi: "Service provided by the staff"
Punti negativi: "The navigation of the entertainment system is not very friendly"
Punti positivi: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Punti negativi: "The food was okay, not that great."
Punti positivi: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Punti negativi: "Service"
Punti positivi: "The staff was fast and curteous."
Punti negativi: "There is not anything to complain about besides the usual discomfort of travel."
Punti positivi: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Punti negativi: "As above"