Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Punti negativi: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Punti negativi: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Punti positivi: "--"
Punti negativi: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "The flight was on time , The crew was very professional ."
Punti negativi: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Punti positivi: "Quality service and efficient"
Punti negativi: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Punti positivi: "Efficient cabin crew"
Punti negativi: "Waiting to board 20 minutes after sign flashed “boarding”"
Punti positivi: "Aeverthing"
Punti negativi: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Punti positivi: "On time, hard working staff."
Punti negativi: "The usual dislikes: economy seats, crying babies, body odor of other passengers."
Punti negativi: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Punti negativi: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Punti positivi: "Polite crew, comfortable enough"
Punti negativi: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Punti negativi: "Customer service"
Punti negativi: "It was too warm and the seats had very little legroom"
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Turkish airlines is better than all airlines I have used."
Punti negativi: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Punti negativi: "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
Punti positivi: "Entertainment"
Punti negativi: "Flight was delayed 2 hours before take off."
Punti positivi: "Overall the experience was good with friendly staff."
Punti negativi: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."
Punti positivi: "This is Mollah Maziber Rahman & Afia Begum. We lost one luggage. PIR #ATL TK 11108, Luggage booked # 0235701012/TK701012. Could you please send my luggage to 10715 Pine walk Forest Circle, Alpharetta GA 30022. This is urgent. Thanks."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti negativi: "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."
Punti negativi: "Original flight was delayed and this was the next flight had to wait 6 hours"
Punti positivi: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Punti negativi: "No complaints"
Punti positivi: "Nothing, sorry!"
Punti negativi: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
Punti positivi: "Food"
Punti negativi: "Delay both ways"
Punti positivi: "Service and food"
Punti positivi: "Crew was very helpful and nice."
Punti positivi: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Punti positivi: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Punti negativi: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Punti negativi: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Punti positivi: "Aircraft good, crew members respectful, food was good."
Punti negativi: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
Punti positivi: "Good food, very polite and attentive staff."
Punti negativi: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Punti positivi: "Good service during the flight."
Punti negativi: "The check-in and the boarding processes at Istambul were the worst I remember by far. Airline staff members were careless and even mocking about passengers."
Punti positivi: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Punti negativi: "Nothing to complain about honestly."
Punti positivi: "Nothing in particular"
Punti negativi: "The food service was really bad. Not happy with the meal choice."
Punti positivi: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Punti negativi: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "the kosher food was poor"
Punti positivi: "Service on board was terrible..."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "The Flight Attendants were really nice."
Punti negativi: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Punti positivi: "Crew was great"
Punti negativi: "Leg room. Hardly any for a person 6' and above"
Punti positivi: "Good on business class was amazing and the staff was always ready to help with any questions."
Punti negativi: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Punti positivi: "Everything was perfect"
Punti negativi: "More drinks less food at night flight for short destination"
Punti positivi: "Walked away from plane."
Punti negativi: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Punti negativi: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"
Punti positivi: "Aegean is a fine airline overall"
Punti negativi: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Punti negativi: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Punti positivi: "Everything"
Punti positivi: "The extra service and help was lovely and unexpected"
Punti negativi: "Boarding on and off faster/ more efficiently"
Punti positivi: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Punti positivi: "Accuracy in times"
Punti negativi: "Fully booked flight. Very noisy"
Punti negativi: "Air pressure in cabin was terrible"
Punti positivi: "We didn’t crash."
Punti negativi: "Everything else."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Punti negativi: "Nothing, the experience was great."
Punti positivi: "Flight was on time"
Punti negativi: "Perhaps Greek is different from English but I felt the flight attendants ranged from being gentle in their response to being loud and scolding at least in what it soundes to me as a nonGreek speaking person."
Punti positivi: "Consistently on time flights, friendly staff, and comfortable planes. Great value for money!"
Punti negativi: "Nothing."
Punti positivi: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Punti negativi: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Punti positivi: "Very nice crew, had trouble with boarding"
Punti negativi: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Punti positivi: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Punti negativi: "I went in the end of March still a little cold."
Punti positivi: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Punti negativi: "Disembarkation via buses. Not great."
Punti positivi: "I like the people and the crew and the plane."
Punti negativi: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Punti positivi: "flight and flight crew were very nice"
Punti negativi: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"
Punti positivi: "Very good"
Punti negativi: "THe food"
Punti positivi: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Punti negativi: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Punti positivi: "Great flight great price"
Punti positivi: "Nice aircraft , excellent crew"
Punti positivi: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Punti negativi: "Food could be a bit better."
Punti positivi: "Actually every thing were smoothly going"
Punti negativi: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Punti positivi: "Amazing Crew"
Punti positivi: "Nothing"
Punti negativi: "The staff member and very rude and racist it's sad to see this still happening"
Punti positivi: "Clean modern aircraft."
Punti negativi: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Punti positivi: "Friendly crew, great yogurt and snack in a 2 hr flight."
Punti negativi: "Aegean desks very crowded at El Venizelos (Athens) airport. Airport authority should provide more desks for high demand airlines."
Punti positivi: "For an affordable carrier, they provided multiple complimentary beverages and a tasty hot light meal. Flight attendants were marvelous: kind, helpful, and accommodating. I would definitely recommend them as affordable and pleasant."
Punti negativi: "It was almost impossible to understand the announcements in English. The seats are tight, but that's true of most flights."
Punti positivi: "Helpful staff, comfortable seats, accurate departure and arrival times."
Punti positivi: "Efficiency"
Punti negativi: "No negatives"
Punti negativi: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Punti negativi: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Punti positivi: "I am from Chile and I really appreciated the tasty red wine offered with dinner."
Punti negativi: "Everything was ok. Staff are nice"
Punti positivi: "Staff is helpful in the plane, on the ground and on thephone. Ahead of time."
Punti positivi: "great service. Nice people"
Punti positivi: "The flight was posfond in tel aviv by 45 minutes"
Punti positivi: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Punti negativi: "I don't like kayak"
Punti negativi: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Punti positivi: "On time. As comfortable as possible. Good breakfast"
Punti negativi: "Sets too small. Woman in front of me was able to recline her seat so far she was in my hlp and I had to push her back up. Didn't see any entertainment options."
Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Too many hours of delay ( 4)
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti negativi: "Very very bad."
Punti positivi: "Crew were very professional"
Punti negativi: "The seats"
Punti positivi: "The flight was fine"
Punti negativi: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Punti positivi: "Flight duration"
Punti negativi: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Punti positivi: "Smooth"
Punti negativi: "All was fine"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Punti negativi: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Punti positivi: "crew and boarding was nice"
Punti negativi: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Punti positivi: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Punti negativi: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Punti positivi: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Punti negativi: "Boarding was a little slow and we were somewhat late."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti negativi: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti negativi: "Seats are terrible."
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "The crew was really nice"
Punti negativi: "1h30 delay for no specific reason is unacceptable"
Punti negativi: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Punti positivi: "All and all great value for the money"
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "The air hosts and hostesses were very polite and courteous."
Punti negativi: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Punti negativi: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Punti positivi: "We got to our destination."
Punti negativi: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Punti positivi: "Smooth flight"
Punti negativi: "No terminal connection"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti positivi: "The flight was overbooked so they took my wife of the flight"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Punti positivi: "Pilot flew well Cup Noodles available to buy"
Punti negativi: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Punti negativi: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Punti positivi: "Quick to board, smooth take off and landing"
Punti negativi: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Lots of space in the airplane, Crew is good. Plane delayed by an hour, I took the early morning in purpose to avoid these problems.
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "we landed safely"
Punti negativi: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Punti negativi: "they don't provide even water for the passengers"
Punti negativi: "Amazing"
Punti positivi: "Nothing."
Punti negativi: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Punti negativi: "Carry on policy is ridiculous"
Punti positivi: "ontime"
Punti negativi: "my luggage tags didn't print and wasn't offer in the online kiosk."
Punti positivi: "Good timing, efficiency"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti negativi: "Huge delay and very disorganized boarding"
Punti negativi: "The USB chargers in my seat didn’t work, the coffee machine wasn’t working & boarding was a shambles. Took forever"
Punti negativi: "Did not get to this flight due to cancellation from the initial flight"
Punti positivi: "Good price"
Punti negativi: "Baggage took far too long"
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti positivi: "Great cost, left and arrived about on time, super nice staff"
Punti negativi: "Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time."
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti positivi: "Short flight and pilot seemed very comfortable during turbulence"
Punti negativi: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "Good leg room"
Punti negativi: "30 minutes late - better than 2 hours with previous Vueling flight..."
Punti positivi: "Nothing"
Punti negativi: "Thr flight was delayed by 2 hours"
Punti positivi: "Clean, nice crew"
Punti negativi: "More than 1 hour delay"
Punti positivi: "Getting off the plane in Barcelona"
Punti negativi: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Punti positivi: "Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain..."
Punti negativi: "Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable"
Punti positivi: "Staff and smooth fligfht"
Punti negativi: "Really long delay with hardly any information of when takeoff will be"
Punti positivi: "we reached our destination alive"
Punti negativi: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Punti positivi: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Punti negativi: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Punti negativi: "Big delay, poor information from staff."
Punti negativi: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Punti positivi: "The flight space"
Punti negativi: "No entertainment which make the trip so boring"
Punti negativi: "Rude attendant at the gate"
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "Short trip"
Punti negativi: "Lack of leg room"
Punti positivi: "Today is the third day and my baggage is not received."
Punti negativi: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Punti negativi: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Punti positivi: "Checkin and crew were super helpful"
Punti negativi: "Entertainment options"
Punti positivi: "It flew and landed fine"
Punti negativi: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Punti positivi: "Airport"
Punti negativi: "Reduce the fare"
Punti positivi: "Very prompt. Nice crew."
Punti negativi: "Comfortable enough seat could be better. Food Entertainment -there was none."
Punti negativi: "Need more spacing between seats"
Punti positivi: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Punti negativi: "Nothing I can say.It meets my satisfaction."
Punti positivi: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Punti negativi: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Punti positivi: "Nothing"
Punti negativi: "The crew are extremely rude"
Punti negativi: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"
Punti negativi: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Punti positivi: "L Are departure but timely arrival."
Punti negativi: "Food is not great"
Punti positivi: "Ground staff and cabin crew."
Punti negativi: "Flight was over 3 hours late. No reasons provided"
Punti positivi: "All good"
Punti negativi: "No water service Thats all"
Punti positivi: "Disappointed"
Punti positivi: "Nothing"
Punti negativi: "One of the worst flight experience I have had. both website and boarding pass say go to terminal 2 but flight is actually from terminal 3.no offer of assistance, no offer of how to get to terminal 3 . Rude ground staff with zero ability to manage the complaint process."
Punti positivi: "Very pleasant crew"
Punti negativi: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Punti negativi: "Many people on board were watching videos on their mobile phones without headphones. It was really annoying and hard to sleep."
Punti positivi: "Seats with extra leg room were good"
Punti negativi: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
Punti positivi: "Nice plane"
Punti negativi: "Had to pay for entertainment"
Punti negativi: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Punti negativi: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Punti positivi: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
Punti negativi: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
Punti positivi: "Crew was very friendly and accommodating."
Punti negativi: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Punti negativi: "Plane delay due to technical problem. Plane brand new, A/C system problem, apparently never got completely fixed, since cruised at 25K ft only. Food was potatoes + potatoes instead of chicken+beef preordered online."
Punti positivi: "Nothing"
Punti negativi: "Crew"
Punti positivi: "We did not crash."
Punti negativi: "Seats, no leg room. Everything cost money, from a bottle of water to the entertainment."
Punti positivi: "Cheap"
Punti negativi: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Punti positivi: "the crew outfits"
Punti negativi: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Punti positivi: "Nothing"
Punti negativi: "12 hours waiting in the airport without any reason! At the end they told us that they had no crew ready!!! During this waiting period they issued coupons for 1 toast bread with cheese and 1 soft drink !! To redeem the coupon was very humiliating !!! They did even appologize !! On the plane the crew was very rude, after all this wait an old lady wanted to change her seat for more leg room, they forbid her and asked her to pay for it , when she got upset they threatened her to drop her off the flight in a very rude way.... i will never go with flydubai again."
Punti negativi: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
Punti positivi: "No entertainment or beverages served."
Punti positivi: "Nothing"
Punti negativi: "The price and the service"
Punti negativi: "The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals"
Punti positivi: "Good for an LCC."
Punti negativi: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Punti positivi: "i liked the fact that you showed my destination along the way!!"
Punti negativi: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Punti positivi: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Punti positivi: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Punti negativi: "It was very warm the air was stuffy"
Punti negativi: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Punti positivi: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
Punti negativi: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
Punti positivi: "Keep it that way"
Punti negativi: "I would like to see keep the way your now all the time thanks much"
Punti positivi: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Punti positivi: "nothing"
Punti negativi: "everthing"
Punti positivi: "Nothing"
Punti negativi: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Punti positivi: "The staff at Dubai were very helpful and efficient at arranging for overnight hotel accommodation and meals at the airlines expense. I suspect they have had a lot of practice with delayed flights!"
Punti negativi: "1. Fly Dubai flight from Kathmandu was 5 hours late in departing, so I missed my connection in Dubai, had to stay overnight and was ultimately 18 hours late in reaching my final destination. 2. Paying for food and drink (even water!) on a 5+ hour international flight is ridiculous. I don't know any other airline that does this. US airlines on domestic flights at least provide soft drinks, water, tea and coffee and the odd snack free. 3. No entertainment. A big minus on such a long flight."
Punti negativi: "You had to pay for water and they left the lights on all most of the evening flight. Rough flight."
Punti negativi: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."