Prenota auto a noleggio Fox a Denver

Punti positivi: The car itself was fine, And Sebastian, the fox employee who finally helped us pick up the rental, was outstanding.

Punti negativi: It took approximately 40 minutes for the shuttle driver to pick us up on a freezing cold night from Denver international airport and take us to the Fox facility. He made a lame excuse about having only one shuttle working at that time of evening which would’ve been fine if it had taken him 15 minutes to pick us up for the approximate 5 to 7 minute drive, but after 40 minutes it was a completely lame excuse. When we finally got to the facility, there was absolutely no one there to help. We finally tracked down a fellow named Sebastian, who had a completely different role at the company and so apologetically went to find a guy who was supposed to be the night desk clerk. Apparently he was (literally) sleeping on the job. He never came to help, but luckily for us Sebastian filled in and got us on our way. The hour delay at 2AM was bad enough, but last night when we went to return the car there were well over 100 people waiting in line at the Fox facility to rent a car with only one person behind the desk helping them. Further, It took us upwards of 30 minutes to find someone who could help us explain what the return process was so that we could get our car checked back in and go back and catch our plane. I could see if they were this busy, and FULLY STAFFED, and still having trouble meeting the demand, but there is no excuse to have minimal staffing when the demand was this large. This goes beyond an employee problem and well into a management problem. My advice to Sebastian: look for a new job where you can work with other people of the same caliber that you are. You deserve it buddy!

Punti positivi: So so. The whole place is disorganized. From pick up to drop off. The car had someone’s left over breakfast in it when we rented it. The person that renter the car to me pretty much said here’s your keys go find your car. With. I direction. When i returned the car back to the office there was an obscene line and everyone looked extremely aggravated. I saw the car I returned leave the parking lot before I even left. The shuttle driver was extremely rude and told me I could not put m belongings on the shuttle until i had returned my car. I had oversized baggage that was very heavy. Upon arriving at the airport the dropped us in the wrong location and we had to do sit if trekking around for no reason.

Punti negativi: I was very disappointed with FOX. I was not given the equal of what I reserved. I would like a refund.

Punti negativi: Car was filthy

Punti negativi: The customer service and the amount of payment could have gone a lot better

Punti positivi: staff was terrible, could not get any worse. ended up not even picking up the car & going down the street to a different company. No point in making a reservation a month ahead of time when you they dont even have any vehicles available.

Punti negativi: everything possible.