Autonoleggi Denver

Punti positivi: Yes, staff was amazing!

Punti negativi: the car had a change oil warning sign on for the whole trip. Tires were unevenly inflated; we had to deal with it on the road. Customer service was good, but Budget should take better care of its cars.

Punti positivi: The car was clean and the price was good.

Punti negativi: I stood in an hour long line to pick up my car. They should have it separated by reservation vs non-reservation. Since I got my car an hour later than I reserved my rate got switched to an hourly rate, I gave myself a 2 hour block, 1100-1300 to drive back. My original reservation was for a full day rate. I asked the employee who also happened to be the manager if it was ok for me to show up later than my scheduled time since I wasn't going to make it back by 1300. He said it was fine, he neglected to tell me that my rate was changed to an hourly rate so if I show up much later I'll be charged a late fee. My plans changed a bit and I ended up getting to the other rental car office at 2200. They preceded to tell me that I had to pay $127.11. My original quoted price online for a day rental was $56.24, the price they said I was going to pay at the first office was $43.66. The employee I talked to said I could keep the keys and just come in early tomorrow to talk to the manager to get my price looked at. When I came in the next morning the manager said that because I was late dropping off the car I had not only the hourly rate to pay but the daily rate I was originally quoted and a late fee as well as almost $30 in fuel. That's the $127.11. The fuel charge was for 2.5 gallons because the car was apparently a "smart car" and it calculated that because I drove it 30 miles it needed 2.5 gallons. This was despite that fact that the fuel gauge never moved and said full and when I picked up the car the range estimate was 400 and when I dropped it off it was 380. So it was maybe a gallon low since the fuel economy said 20 miles to the gallon. I think the "smart car" chip thing is an excuse to charge 10 dollars a gallon on fuel, as there is no assurance that if I had gotten fuel closer they still wouldn't of said "well it's not what we gave you." I ended up having to call budget customer support and while I was on hold waiting for my price to be adjusted the manager came over and miraculously my price had been dropped to the quoted rate I had received online $56.24.

Punti positivi: My only complaint would be at pick up. The lady behind the counter offered fill gas tank option for you- which I chose. She told me right before swiping the credit card “ this is a charge for a full tank of gas.” I questioned her because I don’t know the vehicle, I don’t think it would be a full tank refill need?? She said it would. I only used 1/2 tank fuel for the drive Denver to Aspen.

Punti negativi: Don’t go with gas options . Fill your own tank before returning the car- I was overcharged by opting for car rental to refill. This was not explained to me correctly.

Punti positivi: Price was good

Punti negativi: Airport pick up was very slow, didn't have a window scraper brush in my car

Punti positivi: The value for the size of the car was great.

Punti negativi: I have never rented a car without a full tank of gas. The car had less than 1/2 tank and was not noted in any of the paperwork. I returned the car with over 1/2 tank of gas. I received no credit!! The drop off process was awful. No organization. No one met us at drop off. I went inside and was told I had to have the car inspected. Went back outside and hunted down an attendant. He barely understood English and just said OK. I left and never received a final receipt. Total ineptness on Budget’s part. Will not rent Budget again.