Autonoleggi Denver

Punti negativi: No 4WD was available when we got there and we had to wait. Car was very dented up. Alignment seemed off with the car and it vibrated a lot.

Punti positivi: I liked the price.

Punti negativi: When I arrived, it took 45 minutes to get to the counter. They only had two people working when I arrived and they were very slow. The first Van I got, I carried my entire families luggage out to the car in the cold and could not find the keys. We looked everywhere to find out that they took the keys inside and could not find them. Therefore, I unpacked the van, went, and found a new van with keys inside. I repacked the new van and my family started to leave. Once I got to the checkout booth, the person working told me that the plates were expired and I had to back up, go back and find a new van. Therefore, for the THIRD time I went back, unpacked the van, and went and found a new van with keys inside. My family was tired, hungry, and freezing cold. We finally left and went to our Airbnb in Denver. The next morning when we were getting ready to leave for breakfast, we noticed that our rental car was a complete mess. There was spilled drinks, dirty floor, and sticky mats. We turned on the heater and it smelled extremely bad. We had plans for the entire weekend so I did not have time to drive back to the airport to exchange it for a fourth time. Upon returning the vehicle, there was nobody in the office. We sat in the office for 30 minutes until I walked over to Thrifty and they said nobody would be around today. Why would nobody be in the Dollar Rental Car? That makes no sense. I finally got a Thrifty worker to scan my car and my family and I left for the airport. I have never had such a bad experience and I feel like I should get my money back. Thank You.

Punti positivi: Car was good on gas.

Punti negativi: I needed to extend my rental by a few hours. I was charged an extra 75 dollars for this. Never in my past experience with other car rental companies have I ever been charged that much for an extension. It wasnt even an entire day just a few more hours.

Punti negativi: When I picked up the car the person at the desk charged me the full price of the car on my debit card when I had prepaid prior to getting the car, I had a long argumentative conversation with them and after my family having to deal with the stress they finally refunded my money, I will never rent another car from these people

Punti positivi: The vehicle upgrade was nice.

Punti negativi: We were forced to purchase insurance again because the did not recognize the additional insurance we purchased through KAYAK , were would very much like a refund for the insurance we purchased from your site.

Punti positivi: short line on arrival

Punti negativi: car had severe hail damage. car was old and needed repair. no agent to meet us after pulling in for returning the vehicle.