Autonoleggi Denver

Punti positivi: Fine car

Punti negativi: Everything else. They lied to me to upsell me on a higher insurance plan and their charges were not correctly reflected on my credit card statement. They were friendly agents, but the car was dirty and had dings all around it.

Punti positivi: Terrible services

Punti negativi: Your personal is so terrible services

Punti positivi: Shuttle driver was in quite the hurry, wish there had been seatbelts. Myself and two fellow passengers felt as if our lives and our safety were the last thing on this drivers mind. Even loading was a hassle, the shuttle driver seemed very confused as to how to follow general safe driving practice. Parked initially an entire lane away from the curb in an awkward diagonal position. Moved three more times before we were ever able to board the shuttle. The return shuttle from the extended parking however was an amazing experience. A female driver, blonde hair in a pony tail. Very kind and courteous, helped every passenger who needed any assistance. Truly above and beyond service.

Punti negativi: Not having a hidden 200 deposit fee. Had this been mentioned at the beginning of the reservation, I likely would have considered enterprise for their exceptional service. This rental company is not very organized. Office was filthy and in disarray. Hidden 20 dollar fee for parking their car on an alternate lot, no night drop. Seems more a scheme to charge an extra fee. Have rented several hundred cars. By far this was the absolute worst experience renting. A partially repaired vehicle that had obviously be in previous collisions. Drive train was very poor and rough. AVR rentals based on my experience with much regret, will not be returning to do any kind of business in the future. Also remaining deposit still has not been returned, vehicle was left in comparable conditions completely full. It took you 15 seconds to draft the money out of my account. Why a week later do I not have my funds returned. 3 days since returning the vehicle? Poor business ethic, company profit minded, cares not for their customer at all in any capacity.

Punti negativi: They cancelled my reservation. Never got car

Punti positivi: NOTHING!!!!!!!!

Punti negativi: We arrived at the budget rental center at 8:30 pm. I reserved my vehicle 2 weeks prior. Called the office the previous day. And yet we had to wait over one hour for our van. I was traveling with my 5 grandchildren 8 down to 18 months the last thing we needed after traveling 8 hours was to have to wait in a filthy Budget rental office for the van. Other times I have rented a vehicle it was ready for pick up when we checked in. This was a horrible experience and when sent a complaint to Budget they only said sorry. I spent almost 1,000$ to rent this vehicle and will never use budget again

Punti positivi: The third car I was given, a Jeep Grand Cherokee, was very nice. The counter person who helped me on Monday evening, Oct 7, was very helpful.

Punti negativi: The pick up on Friday Oct 4 (approaching midnight) was absolutely chaotic. Long lines and slow service. When I exited the lot with my first car, a Subaru Outback, the security guy discovered that there were no plates on it. Back to the counter: my second car, a Mazda CX-9, was very nice but there was a warning light on regarding the keyless entry. As it was 12:30am by now, I left anyway. The next day, the car was completely dead. A friend jumpstarted it, and we let it run for 45 minutes to charge the battery. Didn’t use the car at all that day. The next day, the car was again completely dead. Jumpstarted it (luckily I was still at a friend’s house) and then drove an hour back to the airport to get a new car. The aforementioned Jeep was fine. Your counter person gave me a free day out of the two weekend days and didn’t charge me for the gas I used (I didn’t dare stop the engine to refill the tank). Under the circumstances, I suppose that was a fair gesture. I had reported the problem to your roadside assistance hotline, but didn’t need to call them out because of my well-equipped friend. Overall, I would give the counter personnel a mixed grade, but I think the greater issue is the poor car prep/inspection internal system that would yield two bad cars in a row. Obviously, at half past midnight with an hour’s drive ahead, patience wears thin. I noted that the customer right before me came back to my CSR and complained that there were no keys in his car. So clearly, you have some quality control issues to address...