Trova offerte per voli da Aeroporto di Washington-Dulles a Roma

"the food on board."

Punti positivi: "Flying Business with them couldn’t have been better. The 10 hours flight didn’t feel that long thanks to the first class service"
Punti negativi: "Th flight from Istanbul to Saint Petersburg though was in an old Airbus 319-100 that should be retired or upgraded soon. Unfortunately I lost my Vaccination Card boarding this last flight. Is there any way I could get it back?"

Punti negativi: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"

Punti positivi: "Customer service"

Punti positivi: "sedile comodo"

Punti positivi: "Food & entertainment system"
Punti negativi: "Tight seats"

Punti positivi: "Pilots were good, they provided a smooth ride."
Punti negativi: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Punti negativi: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."

Punti negativi: "The seats are so small and place was very squeeze"

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Onboard the flight service was fine."
Punti negativi: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."

Punti positivi: "Nothing. I guess the fact that I made it to Israel?"
Punti negativi: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."

Punti positivi: "The crew were all very polite and friendly."
Punti negativi: "Nothing to complain about!"

Punti positivi: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Punti negativi: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."

Punti positivi: "I had empty seats next to me"
Punti negativi: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."

Punti positivi: "Nothing"
Punti negativi: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Punti negativi: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."

Punti positivi: "Same!"

Punti positivi: "Timely departure and arrival. Excellent landing. Helpful crew."

Punti positivi: "including new releases"

Punti positivi: "The food and entertainment were okay."
Punti negativi: "The staff was rude. The entertainment consoles didn’t work well."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti negativi: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."

Punti positivi: "I liked the food and the staff were very friendly"

Punti positivi: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Punti negativi: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."

Punti positivi: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Punti negativi: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."

Punti positivi: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Punti negativi: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"

Punti positivi: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Punti negativi: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"

Punti positivi: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."

Punti positivi: "The entertainment was excellent!"
Punti negativi: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Punti negativi: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."

Punti positivi: "The food on flight."
Punti negativi: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."

Punti positivi: "Nothing.... except the movies"
Punti negativi: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."

Punti positivi: "Offered us a free meal for the poor service."
Punti negativi: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."

Punti positivi: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"

Punti negativi: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."

Punti negativi: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"

Punti positivi: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."

Punti positivi: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"

Punti positivi: "Service was exceelent and all crew staff were professional and friendly and courteous."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti negativi: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti negativi: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"

Punti positivi: "that there was a water and a blanket on each seat!"
Punti negativi: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti negativi: "Noise in aircraft. Transit time between flights was too short."

Punti positivi: "Good boarding process and crew today."
Punti negativi: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."

Punti positivi: "Fairly easy boarding process and nice staff"
Punti negativi: "Delayed about an hour once all boarded"

Punti negativi: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti negativi: "The flight was cancelled without explanation"

Punti positivi: "N/A"
Punti negativi: "I was unable to make it to copenhagen due to missing my connection"

Punti positivi: "Overall, an incredible experience!!!"
Punti negativi: "The food was excellent"

Punti positivi: "Nothing."
Punti negativi: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."

Punti positivi: "tutto"

Punti negativi: "My luggage was lost and still not found"

Punti positivi: "Food was okay. Very smooth landing"
Punti negativi: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."

Punti negativi: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Punti positivi: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Punti negativi: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."

Punti negativi: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."

Punti negativi: "Pay for a coke?"

Punti positivi: "Decent movie selection and very smooth landing"
Punti negativi: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."

Punti positivi: "The comfort and technology on the aircraft."
Punti negativi: "NA"

Punti positivi: "Not full. Kind crew."
Punti negativi: "No complaints."

Punti positivi: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Punti negativi: "Nothing"

Punti negativi: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Punti positivi: "The crew was so amazing and friendly!!"

Punti negativi: "Crew not very friendly."

Punti negativi: "Should at least serve some water"

Punti positivi: "Seats are more comfortable than those of many other airlines."
Punti negativi: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."

Punti positivi: "Power plugs at all seats"
Punti negativi: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"

Punti positivi: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Punti negativi: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."

Punti positivi: "I had a window seat with a view of New York City as we flew North."
Punti negativi: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."

Punti positivi: "service was good"
Punti negativi: "The plane was full. Sets in economy were very small."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Punti negativi: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."

Punti negativi: "Seat was uncomfortable."

Punti positivi: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."

Punti positivi: "Timely or even earlier arrival. Generally, very good experience"
Punti negativi: "NA"

Punti negativi: "Delay after delay. Screaming kid"

Punti negativi: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."

Punti negativi: "The plane was very old and not maintained well, dirty and not clean from the previous flights"

Punti negativi: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"

Punti positivi: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Punti negativi: "Seat was not very comfortable."

Punti positivi: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Punti negativi: "The noise factor was very high."

Punti positivi: "Clean, comfortable plane."
Punti negativi: "No free alcohol. Limited food options."

Punti negativi: "Not very many current movies, very cramped."

Punti negativi: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Punti negativi: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."

Punti negativi: "Too much meat in meals."

Punti positivi: "Flight was fine, service good, and our seat choice excellent."
Punti negativi: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"

Punti negativi: "sas online seat selection and checkin, computer crashed"

Punti positivi: "Poor"
Punti negativi: "Poor"

Punti positivi: "There is a nothing to mention that was memorable or comfortable."
Punti negativi: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Punti negativi: "Flight was delayed for 4+ hours"

Punti positivi: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Punti negativi: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."

Punti negativi: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Punti negativi: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"

Punti positivi: "Amazing crew and on time flight"
Punti negativi: "None"

Punti positivi: "Nothing !! Such a bullshit flight ever !!!"
Punti negativi: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "The comfort of the flight snd kindness of the crew."
Punti negativi: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Punti negativi: "Couldn’t understand announcements"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Red wine was excellent"
Punti negativi: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Not to be late ,and not to loose my luggege"

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti positivi: "Flight was delayed 4 hours with no explanation"
Punti negativi: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "The crew was very gentile."
Punti negativi: "No enterteinment on the plane."

Punti negativi: "they lost our luggage very inconvenient"

Punti negativi: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"

Punti negativi: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "Na"

Punti negativi: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."

Punti positivi: "Flight on time"
Punti negativi: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Punti negativi: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Punti positivi: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Punti positivi: "Great service and food."
Punti negativi: "Tv screen is resolution is to low. Hard to see details."

Punti positivi: "Quiet! No noise-canceling earphones needed. Delicious food."

Punti positivi: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Punti negativi: "Nothing."

Punti positivi: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Punti negativi: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Punti positivi: "Nothing."
Punti negativi: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Punti positivi: ". Budget airline with no legroom or extras"
Punti negativi: "See above. Nothing specific to like."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "I liked the food, the crew, the service"
Punti negativi: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Punti negativi: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."

Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"

Punti positivi: "Priority boarding with kids"
Punti negativi: "Nothing special just like easyJet ir Rayanair"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "The friendliness and courtesy of the staff."
Punti negativi: "One piece of my luggage was left behind in Paris."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Staff was nice"
Punti negativi: "MD planes are old and not very comfortable."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

"Though the staff was very friendly, a nearly 4 hr delay (albeit due to drunken passengers refusing to wear masks, removing said passengers, and waiting for their luggage to be unpacked, and then having plane shut down to conserve fuel, & waiting for weather) is NEVER acceptable. The drunken passengers’ luggage should have stayed on the plane and the plane should have taken off with it. Why should an entire cabinfull of passengers should have to suffer and miss their international connections? The drunken passengers should have been removed and let their luggage catch up to them in a week or so. Upon arrival at Dublin, my daughter has to wait another 10 hours for a new connecting flight and was only offered a food voucher for roughly $9. UNACCEPTABLE"

Punti positivi: "Quick boarding and departed on time."
Punti negativi: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."

Punti negativi: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."

Punti positivi: "Good food"
Punti negativi: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"

Punti positivi: "Crew was very nice"
Punti negativi: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"

Punti negativi: "Provide hot water"

Punti positivi: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Punti negativi: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."

Punti positivi: "Crew was amazing. Polite and friendly."
Punti negativi: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."

Punti negativi: "We were led to believe checked bag was included in fare. It was not and cost an extra 50 Euros."

Punti negativi: "The seats were very tight and narrow"

Punti positivi: "Same comments"
Punti negativi: "Same comments"

Punti negativi: "Dublin airport - huge lines foe transfers"

Punti negativi: "Would it be too much to ask for a free beverage for the almost 3 hour flight between Dublin and Rome?"

Punti positivi: "Ontime"
Punti negativi: "Food alright"

Punti positivi: "Boarding was quick and easy. The flight staff was friendly and efficient"
Punti negativi: "Food was not good. The plane arrived late, as a result we missed our connecting flight."

Punti negativi: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."

Punti positivi: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Punti negativi: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."

Punti positivi: "The flight did get us from Dublin to Rome"
Punti negativi: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."

Punti negativi: "I had a 5 hour delay. I had to cancel the trip"

Punti negativi: "They downgraded the flight and kicked 30 people off-including me. I am now sitting in London waiting for a flight to Rome. This is unacceptable."

Punti positivi: "Plane, crew"
Punti negativi: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"

Punti positivi: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Punti negativi: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."

Punti positivi: "Blankets and earphones provided."
Punti negativi: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."

Punti positivi: "Flight attendants were friendly."
Punti negativi: "Baggage was lost for over 24 hours, and we had to go back to airport to retrieve it when it wasn’t delivered."

Punti positivi: "1. Friendly staff 2. Good food on the plane"
Punti negativi: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."

Punti positivi: "The crew were very professional and courteous"
Punti negativi: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."

Punti negativi: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."

Punti positivi: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Punti negativi: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."

Punti positivi: "Seats and service was excellent. Flight was on time and very organized."
Punti negativi: "Nothing"

Punti negativi: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."

Punti positivi: "Goo entertainment on Dulles Dublin sector."
Punti negativi: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."

Punti positivi: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Punti negativi: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."

Punti positivi: "check in was efficient."
Punti negativi: "purchase of beverages; lack of understanding food schedule"

Punti positivi: "Flight left a little late and arrived early."
Punti negativi: "There was no food and there was no entertainment."

Punti positivi: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Punti negativi: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."

Punti negativi: "All of our luggage was left behind by Aer Lingus in Dublin when we caught our connecting flight and now we are in Rome without any clean clothes! Being here without our luggage is unacceptable."

Punti negativi: "That the brekfast was not served"

Punti negativi: "No comp food or even water. ridiculous! Limited service, and nothing to make up for it. Nobody from Aerolingus to deal with the lost bag. REALLY!????"

Punti positivi: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Punti negativi: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"

Punti positivi: "The in-flight experience and service."
Punti negativi: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."

Punti positivi: "Sincerely polite cabin crew and the captain gave a detailed description of the flightpath - more than the usual elevation and travel time."

Punti positivi: "Timely and clean. Great crew"
Punti negativi: "No entertainment, boarding was unorganized, everything for pay even water"

Punti negativi: "This flight was connection to Rome from US. In Rome, my luggage never made it. Same flight a few days earlier, my mother has the same thing happen. If they can't get luggage on a connection, something is wrong. There was plenty of time. Otherwise flights were fine."

Punti negativi: "That we paid for breakfast for that segment. Cramped & I'm average."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Average"

Punti negativi: "wi fi a bordo;"

Punti positivi: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Punti negativi: "Small seats. My tray table wouldn't stay up."

Punti positivi: "The seats were very hard (and no entertainment, of course). The crew was spectacular though. The captain made a picture perfect landing in heavy, heavy fog. He kept us informed of the possibility that they might overshoot the runway and might have to try a second approach (although that didn't hsppen). The touchdown was gentler than most flights I've been on when the weather conditions were perfect."

Punti negativi: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"

Punti negativi: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."

Punti positivi: "Quick flight"
Punti negativi: "Bad delay, long security line there"

Punti positivi: "Smooth flight"
Punti negativi: "More food, more water"

Punti positivi: "Amazing crew"
Punti negativi: "Food was ok. Seat was crowded. Everything else was excellent."

Punti positivi: "The flat bed"
Punti negativi: "The Captain made loud announcements waking you up"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Nothing"
Punti negativi: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."

Punti positivi: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Punti negativi: "Train the staff to be nice and pleasant"

Punti positivi: "Price"
Punti negativi: "Use jet bridge instead of bus gate"

Punti negativi: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Punti negativi: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."

Punti positivi: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Punti negativi: "Nothing could have been better!"

Punti negativi: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."

Punti positivi: "Really great"
Punti negativi: "Need entertainment"

Punti positivi: "attention and food"
Punti negativi: "more bathrooms on the airplane"

Punti positivi: "The crew was very friendly and helpful."
Punti negativi: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

Punti negativi: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"

Punti positivi: "The only salvation was the entertainment choices. ."
Punti negativi: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."

Punti positivi: "Flight was more spacious on the way back to Boston"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Punti negativi: "Full airline policies up front."

Punti positivi: "The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated."

Punti positivi: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Punti negativi: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."

Punti negativi: "Missed, even on time at Lisbon"

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"

Punti negativi: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Punti positivi: "The fact that it was a direct flight."
Punti negativi: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."

Punti negativi: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."

Punti positivi: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Punti negativi: "N/A"

Punti negativi: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."

Punti positivi: "Always the good attention."
Punti negativi: "The delay of the flight without announcing it"

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Punti negativi: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Punti positivi: "Anything I liked feels inconsequential compared to the bad."
Punti negativi: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Punti positivi: "Anything I liked feels inconsequential."
Punti negativi: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Punti negativi: "Outdated movies"

Punti positivi: "I like the flight per se and the crew attention"
Punti negativi: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Punti positivi: "The crew were kind and considerate."
Punti negativi: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."

Punti positivi: "Great comfy seats, checking was a breeze and the staff were friendly"
Punti negativi: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."

Punti positivi: "New plane. Seats ok"
Punti negativi: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "Price"
Punti negativi: "Bad system to board"