Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Crew was very courteous and attentive"
Punti negativi: "More fruits and green (non-starchy) vegetables"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew"
Punti negativi: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Punti positivi: "Mmmm"
Punti negativi: "Superrrrrrrrrrrrrrrrr"
Punti positivi: "fresh baked bread!"
Punti negativi: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Punti positivi: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Punti negativi: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Punti negativi: "Only two options for dinner is very few options."
Punti positivi: "plane was clean"
Punti positivi: "Crew was very friendly. Seat a pretty comfortable."
Punti positivi: "The flight was ok, nothing special."
Punti negativi: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."
Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti negativi: "Same reason as above."
Punti positivi: "Flight attendants were very understanding."
Punti negativi: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Punti positivi: "Staff"
Punti negativi: "Delay"
Punti positivi: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Punti positivi: "Swiss is the best"
Punti positivi: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Punti negativi: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "The seats in coach plus and Bussines were terrible"
Punti positivi: "Short flight and they handed out chocolate"
Punti negativi: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Punti positivi: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Punti negativi: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Punti positivi: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Punti negativi: "Tight connection on Zurich."
Punti positivi: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Punti negativi: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Punti positivi: "Overall good"
Punti negativi: "Delay"
Punti positivi: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Punti negativi: "All good!"
Punti positivi: "The chocolate"
Punti negativi: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Punti positivi: "Nothing because the airplane seats were terribly uncomfortable!"
Punti positivi: "smooth flight, comfy seats"
Punti positivi: "Enjoyed the service."
Punti positivi: "food and crew were excellent: good meals, free wine."
Punti negativi: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Punti negativi: "Major delay"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "Nice flight attendants. Clean planes."
Punti negativi: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Punti positivi: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Punti negativi: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Punti negativi: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"
Punti positivi: "Excellent boating procedure Friendly crew good service"
Punti negativi: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Punti positivi: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Punti negativi: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Punti negativi: "Ritardo di 1/2 ora"
Punti positivi: "crew was attentive"
Punti negativi: "having to take a bus from the terminal to board"
Punti positivi: "The crew was attentive and great!"
Punti negativi: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."
Punti positivi: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."