Recensioni ospiti
Valutazione complessiva
7,0
Buono
Basato su 131 recensioni
Pulizia
7,4
Tariffa comfort
7,2
Ritiro/Riconsegna
6,6
Qualità/Prezzo
6,9
Vai al contenuto
Altro
Prezzi agenzia Hertz a Firenze
| Economy | 26 €/al giorno |
| Compatta | 34 €/al giorno |
| Media | 40 €/al giorno |
| Mini | 35 €/al giorno |
| Premium | 50 €/al giorno |
| Lusso | 150 €/al giorno |
| Scelta agenzia | 35 €/al giorno |
| Station wagon compatta | 38 €/al giorno |
Recensioni recenti
Valutazione dei viaggiatori
28
14
7
15
7
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2,0
Punti positivi: Nothing.
Punti negativi: We waited in queue for about an hour/ hour half for the lady behind the desk to tell us that she gave our rental away. Worse experience.
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3,2
Punti positivi: Did not except free upgrade coupon. Quote rate was $105 final rate was was $214. Misleading. I’m a gold member with Hertz and was treaded very poorly. Said no upgrade was available and they had about 50-75 cars in the lot.
Punti negativi: Gave me the free upgrade that Hertz gave me as a reward. Charged me the quoted rate. No signage at drop off on where to park the vehicle.
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3,6
Punti positivi: Staff was fairly friendly
Punti negativi: They didn’t have the car we booked. So instead we ended up with a Renault Kadjar, which is by far the worst car I’ve ever drive. Bulky, uncomfortable, and the transmission was atrocious. All because they didn’t have what we actually booked.
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5,2
Punti positivi: Nothing.
Punti negativi: The customer service agent who checked us out was the rudest person I've ever had to deal with.
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10,0
Punti positivi: Staff was very helpful!
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10,0
Punti positivi: Service, flexible drop off option, transparency, upgrade.
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3,2
Punti positivi: Car was nice and spacious. Drop off in Rome was easy.
Punti negativi: Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.
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2,8
Punti negativi: 3 hour wait at the Florence Hertz office due to system crash. since this was a 1 day tour, in practice, this ruined my day.
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7,6
Punti negativi: Vehicle was in rough shape, but it did the job.
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9,2
Punti positivi: Staff was friendly and spoke English. They provided me with direct answers to my questions.
Punti negativi: The process of getting the car took some time (40 minutes) from paperwork, paying, and actual pickup of car.
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6,4
Punti positivi: The pickup process went smoothly and the car was in good condition
Punti negativi: I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.
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3,2
Punti negativi: One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage
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Altre agenzie a Firenze
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