Recensioni per Avis a Firenze
Valutazione complessiva
6,2
Buono
Basato su 31 recensioni
Pulizia
6,7
Tariffa comfort
6,3
Ritiro/Riconsegna
5,8
Qualità/Prezzo
6,0
Vai al contenuto
Altro
Prezzi agenzia Avis a Firenze
| Economy | 35 €/al giorno |
| Compatta | 44 €/al giorno |
| Media | 55 €/al giorno |
| Grande | 132 €/al giorno |
| SUV | 53 €/al giorno |
| Mini | 34 €/al giorno |
| Furgoncino passeggeri | 77 €/al giorno |
| Lusso | 158 €/al giorno |
| Station wagon compatta | 50 €/al giorno |
| SUV Medio | 60 €/al giorno |
Recensioni recenti
Valutazione dei viaggiatori
3
7
2
2
6
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8,8
Punti negativi: The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
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9,6
Ok but could be better
Punti positivi: Car was as almost as expected
Punti negativi: - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)
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6,0
Punti negativi: Pick up was terrilbly slow. Waiting in line and then waiting for the car.
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2,0
No one in drop off area
Punti positivi: Also nothing comes to mind
Punti negativi: In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?
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7,2
Worked out well - Pick up process wasn't great
Punti positivi: The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.
Punti negativi: Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.
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2,0
Punti negativi: I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...
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6,4
Punti positivi: The customer service in Florence was excellent. She upgraded our car without charge.
Punti negativi: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
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10,0
Punti positivi: good service, people were nice and professional
Punti negativi: didn't have maps of surrounding area
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7,6
Punti negativi: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
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8,0
Don't be in a hurry
Punti positivi: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Punti negativi: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
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3,6
Wrong Car
Punti positivi: Location and Easy to Rent and Drop Off
Punti negativi: We booked a van for 7 people and they gave us a car
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2,0
Punti positivi: Nothing
Punti negativi: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
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