Prenota auto a noleggio Budget a Firenze

Punti positivi: Nothing was exceptional. Parts is the experience were d fine and other parts were terrible.

Punti negativi: I booked a Mercedes Benz and was given a FIAT!!! They said it was the same category but there is no universe where those two brands are on the same levels. Total scam. My flight got in two hours late so they apparently gave my car away. I looked on the website and the car I was given was a third of the price of the car I had booked. Very bad, very unimpressed.

Punti positivi: Staff was helpful, car was clean

Punti negativi: The check in process was pretty long, I was quoted 30 minutes and it took closer to an hour an half. The car pricing was also never broken down to me and the receipt wasn't itemized so I am not sure what I was paying for. The price was different than the price I paid online so I'm not sure what the extra fees were. The price could have been warranted but I wish the receipt would tell me what I was paying for.

Punti positivi: Great car and drop off was easy.

Punti negativi: I had reserved the car for pickup at 10AM and the line was so long, I didn't get it until noon.

Punti positivi: Dropping it back off.

Punti negativi: I could have gotten the car i reserved (Mercedes A class or similar) or a nicer one, rather than a Fiat 500 which was awful, dented and scratched, and didn’t even have a rear windshield wiper.

Punti positivi: Only the drop off was a positive experience.

Punti negativi: Everything. They didn’t consider the rate I booked via Kayak, told me that wasn’t true and gave me a completely new rate. Staff extremely unprofessional and with a poor english. The car was disgusting, clearly they haven’t cleaned the vehicle for months. Horrible experience

Punti negativi: Pick up very long. 45 minutes waiting time. They talked me into buying full insurance although at the booking I already did. I forgot on the moment but they should have known....

Punti positivi: Nothing, they were rude and stole my money. They are falsely accusing me of damaging a vehicle and refusing to refund my security deposit.

Punti negativi: Not renting from here.

Punti positivi: Nothing good.

Punti negativi: Staff are not friendly and slow in response, the operating hour is very short during weekend and holiday, that make car return become extremely difficult. Staff did not explain the ZTL thing at all, luckily we did research ourselves in advance, otherwise it's very high chance to get fine in Italy.