Punti negativi: I had to cancel my flight due to covid. I couldn’t access my car rental info to cancel it. There were no email to let me know prior to my cancelled trip. I hope I’m not being billed for it. Thank you Forrest
Punti positivi: Cecilia at the Portland airport was great. She made a frustrating experience better, was helpful, kind, and really helped us out. She was the redeeming factor of our trip. The car we rented was nice, clean, and drove smoothly.
Punti negativi: Staff was terrible. We got a flat tire and no one we contacted was helpful. Lyric in particular was rude, dismissive, and condescending when we had to get another rental car from the airport (after enterprise had us drive with the tow truck driver 50 miles). The price was not clear upfront and we had up sell charges we were not aware of. Different staff gave different price quotes and were not knowledgeable. We bout the drivers rental insurance and yet were still charged for the flat and the tow. We will not be using enterprise again, or booking through a third party either.
Punti positivi: Everything was easy and smooth. Always have had great experiences with Enterprise.
Punti negativi: Available at one of the non-airport Enterprise locations.
Punti positivi: the reservation i made I thought was at the airport instead it was 20 miles away so i end up pay a different price then what i suppose to pay
Punti negativi: find another car rental company
Punti positivi: The staff who took car back had excellent customer service
Punti negativi: The person who we first got car from was not very knowledgeable
Punti positivi: Staff performed like clockwork in difficult conditions.
Punti negativi: Without an indoor office, some kind of out door awning would have helped.
Punti positivi: they were nice and efficient
Punti negativi: I scheduled the pickup for 12 but that’s the time they closed so everything was incredibly rushed, causing us to miss an issue with the bumper that they then tried to charge us for that issue at drop off. Incredibly frustrating.
Punti positivi: Staff was friendly, pick up and drop off were easy and felt safe. Very communicative!
Punti negativi: Drop off times were very limited and difficult to work around for my schedule
Punti positivi: I was unknowingly given a car with a sheet of metal hanging off the bottom of the car. It was really annoying and I was worried it set off sparks. I went to the nearest Enterprise rental and they were able to help me out and get a different car. It was a fuel efficient Toyota Camery which was perfect. I really appreciated that they were able to help me out.
Punti negativi: When I initially went to get a different car or get assistance because the piece of metal was hanging off the first car 15 minutes after I picked it up. They at first said they couldn’t do anything about it and that I would either have to pay a damage fee because they thought it was my fault the car had problems. They also told me to drive it back to Portland and talk to the people where I picked it up. I immediately started crying because they couldn’t help me and we’re going to make me waste all this time with this broken car on my vacation. But then they changed their minds and decided to help me and got me a different car. I guess I wish they would have been able to help me right away and I wish they would have believed me that the car came like this.
Punti positivi: The staff were very friendly and helpful and took their time explaining, and let me look over the car prior to.
Punti negativi: The price was a little high. Otherwise, it was excellent!
Standard (Chevrolet Traverse o simile) è il tipo di auto più prenotato con Enterprise a Portland.
Enterprise dispone di 12 punti di ritiro a Portland. Guarda la Enterprise mappa per trovare le migliori opzioni per te.