Autonoleggi Portland

Punti positivi: The car was a good performer

Punti negativi: The car was a disaster as far as cleanliness, it was not clean at all on the outside, but on the inside NOTHING had been done! Someone had spilled a bowl of fruit loops WITH MILK in the back seat and it had not been cleaned up. There were cups from Starbucks in there and candy wrappers all over.

Punti positivi: When I was searching for a car online, I searched for cars at Portland Airport. Little did I know when I booked the car that it was at the downtown Portland location. All I saw when I booked was the address- how was I supposed to know the address of the airport? I just assumed since it popped up while searching Portland Airport that pickup was at the Portland Airport. I mean, I had to enter my flight number when I checked out! Little did we know, flight landed around 530 and the downtown Portland location was closed by the time we stood in line at the airport to find out we booked at the wrong location. Staff was rude and not helpful in the slightest. Then upon calling customer service, I was told I would be charged the full amount in fees ($197) and could not even apply it towards a different car rental. Ridiculous. Will never use Kayak or Hertz for rental car services again.

Punti negativi: When I was searching for a car online, I searched for cars at Portland Airport. Little did I know when I booked the car that it was at the downtown Portland location. All I saw when I booked was the address- how was I supposed to know the address of the airport? I just assumed since it popped up while searching Portland Airport that pickup was at the Portland Airport. I mean, I had to enter my flight number when I checked out! Little did we know, flight landed around 530 and the downtown Portland location was closed by the time we stood in line at the airport to find out we booked at the wrong location. Staff was rude and not helpful in the slightest. Then upon calling customer service, I was told I would be charged the full amount in fees ($197) and could not even apply it towards a different car rental. Ridiculous. Will never use Kayak or Hertz for rental car services again.

Punti negativi: I tried to extend the rental by one day due to a family illness, and they wanted to charge more than all four days put together, for one extra day. I accepted the $50 cancellation fee and booked with dollar for a lot less money and a nice experience with them. Hertz will be my very last choice for the future

Punti positivi: Drop off was smooth and easy. Car handled nicely.

Punti negativi: Do not pick up at noon to 1pm because they will be on a lunch break! The car smelled a little musty as well.

Punti positivi: staff was nice ,return easy

Punti negativi: car offered did not have enough leg room , was not a ford focus which has nice leg room

Punti positivi: I had a terrible time picking up my car, it was my fault initially, but the woman and the manager behind the counter and later the phone representative were making no effort to actually help me give them my money for a car I'd already paid for. Finally just rented from Dollar, waiting for my Hertz r

Punti negativi: I had a problem with my drivers licence and credit card, so the beginning of my mess was my fault, but the woman at the counter in the manager, and then later the first representative on the phone, were none too helpful. I was completely dissatisfied with trying to pick up my prepaid carin wound u