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6,4
Punti positivi: The car was perfect.
Punti negativi: They did not honor the price from Kayak. They charge me about 20% more than the Kayak quote. This is not the first time. Online rates are not honored at the ticket counter and it's not worth my 30 minutes to call in to get my $50 back.
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2,0
Punti positivi: They were worthless and unfriendly and not helpful.
Punti negativi: Better advisement of policies.
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10,0
Punti positivi: The check-in staff, both at the reservation desk and outside at the car delivery, were very helpful, prompt, and friendly. I turned in my car without a problem and walked away, not realizing I had left my coat in the car. When I went back a few minutes later, another employee helped me find the car and my coat. My experiences were all very positive.
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9,2
Punti positivi: Nice car. Clean. Not much waiting at pickup or drop off.
Punti negativi: Confusing getting to rental drop off space.
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6,8
Punti positivi: Yes
Punti negativi: Improve rates per day
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9,2
Punti positivi: The staff was great. The rental was efficient and easy.
Punti negativi: The trucks need to have foot rails.
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10,0
Punti positivi: Super easy pickup and drop off.
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10,0
Punti positivi: The sales representative was extremely helpful and professional.
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9,6
Punti positivi: The ease of pick up and drop off.
Punti negativi: The wait time to pick up the car was a bit of a wait, extra staffing would solve this issue.
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8,0
Punti positivi: The office was understaffed, but due to flight delays, this was understandable.
Punti negativi: A couple more agents on duty. However, it was late and I understand.
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10,0
Punti positivi: Everything went smoothly - took five minutes to get the car and about five to drop off. Easiest I've ever rented a car.
Punti negativi: Nothing I can think of.
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6,8
Punti positivi: friendly and helpful staff, very easy return
Punti negativi: The VW Atlas was decent on highway but in town and in stop and go traffic the engine stopped to save fuel. THAT WAS VERY ANNOYING. I would NEVER purchase a vehicle that used that feature!!! Have seen it in some of the newer Mercedes - didn't like their implementation either.
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10,0
Punti positivi: The check-in staff, both at the reservation desk and outside at the car delivery, were very helpful, prompt, and friendly. I turned in my car without a problem and walked away, not realizing I had left my coat in the car. When I went back a few minutes later, another employee helped me find the car and my coat. My experiences were all very positive.
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9,2
Punti positivi: Nice car. Clean. Not much waiting at pickup or drop off.
Punti negativi: Confusing getting to rental drop off space.
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9,2
Punti positivi: The staff was great. The rental was efficient and easy.
Punti negativi: The trucks need to have foot rails.
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10,0
Punti positivi: Super easy pickup and drop off.
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10,0
Punti positivi: The sales representative was extremely helpful and professional.
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9,6
Punti positivi: The ease of pick up and drop off.
Punti negativi: The wait time to pick up the car was a bit of a wait, extra staffing would solve this issue.
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10,0
Punti positivi: Everything went smoothly - took five minutes to get the car and about five to drop off. Easiest I've ever rented a car.
Punti negativi: Nothing I can think of.
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6,8
Punti positivi: Yes
Punti negativi: Improve rates per day
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8,0
Punti positivi: The office was understaffed, but due to flight delays, this was understandable.
Punti negativi: A couple more agents on duty. However, it was late and I understand.
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6,8
Punti positivi: friendly and helpful staff, very easy return
Punti negativi: The VW Atlas was decent on highway but in town and in stop and go traffic the engine stopped to save fuel. THAT WAS VERY ANNOYING. I would NEVER purchase a vehicle that used that feature!!! Have seen it in some of the newer Mercedes - didn't like their implementation either.
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6,4
Punti positivi: The car was perfect.
Punti negativi: They did not honor the price from Kayak. They charge me about 20% more than the Kayak quote. This is not the first time. Online rates are not honored at the ticket counter and it's not worth my 30 minutes to call in to get my $50 back.
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2,0
Punti positivi: They were worthless and unfriendly and not helpful.
Punti negativi: Better advisement of policies.
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