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Aeroporto di Dallas/Fort Worth e altri aeroporti recensioni di auto e directory
N°1 in classifica
Ace
Migliore valutazione
10,0 Ottimo (2 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Ace recensioni
Punti di autonoleggio
Ace
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
3312 Valley View Lane
+1 214 396 1980
Tutte le recensioni Ace
Recensioni per Ace a Aeroporto di Dallas/Fort Worth e altri aeroporti
N°2 in classifica
National
9,4 Ottimo (8 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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National recensioni
Punti di autonoleggio
National
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th Street
+1 833 635 0438
Tutte le recensioni National
Recensioni per National a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
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- Positive
- Neutrali
- Negative
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8,4
Punti positivi: The offer to move to a better class car, since car I had requested was not available.
Punti negativi: When given car that was offered, did not reduce price to original quote.
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8,4
Punti positivi: Once away from the wait at the counter pick up was a breeze. In a covered parking garage. Just pick one and go.
Punti negativi: 3 computers at the front and only one attendant despite the line.
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10,0
Punti negativi: The cars
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8,4
Punti positivi: The offer to move to a better class car, since car I had requested was not available.
Punti negativi: When given car that was offered, did not reduce price to original quote.
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8,4
Punti positivi: Once away from the wait at the counter pick up was a breeze. In a covered parking garage. Just pick one and go.
Punti negativi: 3 computers at the front and only one attendant despite the line.
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N°3 in classifica
Alamo
9,1 Ottimo (67 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th Street
+1 833 635 0437
Tutte le recensioni Alamo
Recensioni per Alamo a Aeroporto di Dallas/Fort Worth e altri aeroporti
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- Positive
- Neutrali
- Negative
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10,0
Great service
Punti positivi: Great car for great price.
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5,6
Alamo engages in shady business tactics
Punti positivi: Car was clean and in good condition.
Punti negativi: Alamo refused to honor the terms of the contract that we initially established with them and for which they accepted payment (i.e. Fraud) because the reservation primary driver was not the person that paid the prepaid amount (despite that person being present, with ID and credit card used, at the time of pickup). They proceeded to establish a new reservation at a higher rate, refusing to honor the original rate (i.e. Bait & Switch) of the reservation. It took a significant amount of time with multiple customer service agents at both check-in and check-out to get them to abide by the original terms of the agreement. Very questionable business practices, I have to wonder how many other people who were not willing to go through the hassle of dealing with their byzantine customer service system have been overcharged because of this.
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10,0
Best rental!
Punti positivi: Best rental we have had in quite a while. Car was great and the price was even better. Gas mileage was equally good as well.
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10,0
Great customer service!
Punti positivi: I had accidentally put in the wrong days to pick up my rental so there was just a little bit of an up charge. However since it took awhile to figure out why the was an up charge they have me a free upgrade in vehicle. They were super helpful and nice. Completely willing to help me out!
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7,2
Punti positivi: Car was clean
Punti negativi: Car was older, had rattles, and little horsepower
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8,0
Punti positivi: Convenient and staff was friendly
Punti negativi: Did not do a pre check of vehicle with me before, they just had me pick one out.
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10,0
Punti positivi: no stress, straight customer satisfaction.
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10,0
Good experience
Punti positivi: Everything worked as planned. The agent preparing the documents tried hard to plus sell all sorts of additional items from upgrades in car to insurance and refueling. But a firm no thank you allowed the process to proceed rapidly. We had a choice of cars within the class size we reserved. Return was easy and the shuttle bus to the ticket counters came after a few minutes wait. Everyone was polite.
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10,0
Amazing
Punti positivi: Very convenient and affordable, picked up a car last minute and it couldn't have gone any better. Amazing service and friendliness
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10,0
Easy peasy
Punti positivi: Checkin was easy, dropoff was easy and the car was in great condition.
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10,0
Punti positivi: Great vehicle, rates, friendly service
Punti negativi: Nothing
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10,0
Great experience
Punti positivi: Great customer service, pick up and drop off was easy, clean car and great value for the money.
Punti negativi: nothing really.
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10,0
Great service
Punti positivi: Great car for great price.
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10,0
Best rental!
Punti positivi: Best rental we have had in quite a while. Car was great and the price was even better. Gas mileage was equally good as well.
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10,0
Great customer service!
Punti positivi: I had accidentally put in the wrong days to pick up my rental so there was just a little bit of an up charge. However since it took awhile to figure out why the was an up charge they have me a free upgrade in vehicle. They were super helpful and nice. Completely willing to help me out!
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10,0
Punti positivi: no stress, straight customer satisfaction.
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10,0
Good experience
Punti positivi: Everything worked as planned. The agent preparing the documents tried hard to plus sell all sorts of additional items from upgrades in car to insurance and refueling. But a firm no thank you allowed the process to proceed rapidly. We had a choice of cars within the class size we reserved. Return was easy and the shuttle bus to the ticket counters came after a few minutes wait. Everyone was polite.
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10,0
Amazing
Punti positivi: Very convenient and affordable, picked up a car last minute and it couldn't have gone any better. Amazing service and friendliness
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10,0
Easy peasy
Punti positivi: Checkin was easy, dropoff was easy and the car was in great condition.
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10,0
Punti positivi: Great vehicle, rates, friendly service
Punti negativi: Nothing
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10,0
Great experience
Punti positivi: Great customer service, pick up and drop off was easy, clean car and great value for the money.
Punti negativi: nothing really.
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N°4 in classifica
Enterprise
8,6 Ottimo (42 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Enterprise recensioni
Punti di autonoleggio
Enterprise
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th Street
+1 833 635 0439
Tutte le recensioni Enterprise
Recensioni per Enterprise a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
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- Positive
- Neutrali
- Negative
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10,0
Great rental
Punti positivi: My car was super clean. It team great. The service was the best I have ever had with Enterprise.
Punti negativi: I loved everything.
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8,4
Excellent service. use the kiosk or you have a long wait
Punti positivi: Kiosk was easy to use
Punti negativi: Long lines and other companies were cheaper
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8,4
Good vehicle, minor service issues
Punti positivi: Clean, new
Punti negativi: Pickup was delayed for some paperwork problem. Printing receipt took a while because the mobile printer was flaky. Glad we weren't in a hurry.
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2,0
Terrible
Punti positivi: Nothing
Punti negativi: Wasn't able to rent a car...made the reservation and read the policy, saw that my bank card wasn't a problem and that it only required additional deposit. When I arrived I was told that I needed either an out of state identification or proof of an return flight. Had neither since I wasn't flying out and I'm a resident.
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10,0
Excellent experience
Punti positivi: It was a great experience overall!
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8,0
Punti positivi: the vehicle
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2,0
Did not take possession of the rental. Rented from Advantage on site.
Punti positivi: Nothing.
Punti negativi: Long line. Rental price quickly doubled over agreed upon rate. Customer service reps had a terrible attitude so I went to Advantage and rented a car for half the rate of Enterprise.
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2,0
Punti positivi: n/a
Punti negativi: no cars were available at the time of reservation even though the reservation was confirmed the night before. missed flight from dallas because had no way to get there without the rental car.
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9,6
Great
Punti negativi: I was looking for a smaller vehicle that was easier on gas for a decent amount of driving. The SUV I got was comfortable and spacious, but was a monstrous thing to drive around compared to the hatchback I own. I didn't have to pay more, and I was able to transport some friends around, so it wasn't a huge detriment.
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10,0
Great experience
Punti positivi: Had plenty of representatives to move the line along, personally walked me out to the car and made sure everything was ready to go. At return process, was quick and easy and all employees were friendly and courteous.
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10,0
Dallas Weekend
Punti positivi: Customer Service was personal, professional and good.
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2,0
Uncommitted customer service
Punti positivi: I like that I found a vehicle that suited my needs quickly and easily. But they would not rent me a car with a debit card. They said they could make the rental from a satellite location but not at the airport. When I asked them to make a reservation at the counter for one of those locations, they said they couldn't because their systems were not connected. Why should I get a credit card that I don't need for these fools? Hertz rented me a vehicle at the counter next door and I received a discount for being a AAA discount.
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10,0
Great rental
Punti positivi: My car was super clean. It team great. The service was the best I have ever had with Enterprise.
Punti negativi: I loved everything.
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10,0
Excellent experience
Punti positivi: It was a great experience overall!
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9,6
Great
Punti negativi: I was looking for a smaller vehicle that was easier on gas for a decent amount of driving. The SUV I got was comfortable and spacious, but was a monstrous thing to drive around compared to the hatchback I own. I didn't have to pay more, and I was able to transport some friends around, so it wasn't a huge detriment.
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10,0
Great experience
Punti positivi: Had plenty of representatives to move the line along, personally walked me out to the car and made sure everything was ready to go. At return process, was quick and easy and all employees were friendly and courteous.
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10,0
Dallas Weekend
Punti positivi: Customer Service was personal, professional and good.
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8,4
Excellent service. use the kiosk or you have a long wait
Punti positivi: Kiosk was easy to use
Punti negativi: Long lines and other companies were cheaper
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8,4
Good vehicle, minor service issues
Punti positivi: Clean, new
Punti negativi: Pickup was delayed for some paperwork problem. Printing receipt took a while because the mobile printer was flaky. Glad we weren't in a hurry.
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8,0
Punti positivi: the vehicle
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2,0
Terrible
Punti positivi: Nothing
Punti negativi: Wasn't able to rent a car...made the reservation and read the policy, saw that my bank card wasn't a problem and that it only required additional deposit. When I arrived I was told that I needed either an out of state identification or proof of an return flight. Had neither since I wasn't flying out and I'm a resident.
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2,0
Did not take possession of the rental. Rented from Advantage on site.
Punti positivi: Nothing.
Punti negativi: Long line. Rental price quickly doubled over agreed upon rate. Customer service reps had a terrible attitude so I went to Advantage and rented a car for half the rate of Enterprise.
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2,0
Punti positivi: n/a
Punti negativi: no cars were available at the time of reservation even though the reservation was confirmed the night before. missed flight from dallas because had no way to get there without the rental car.
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2,0
Uncommitted customer service
Punti positivi: I like that I found a vehicle that suited my needs quickly and easily. But they would not rent me a car with a debit card. They said they could make the rental from a satellite location but not at the airport. When I asked them to make a reservation at the counter for one of those locations, they said they couldn't because their systems were not connected. Why should I get a credit card that I don't need for these fools? Hertz rented me a vehicle at the counter next door and I received a discount for being a AAA discount.
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N°5 in classifica
Avis
8,5 Ottimo (9 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Avis recensioni
Punti di autonoleggio
Avis
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 East 38th Street
+1 972 574 4130
Tutte le recensioni Avis
Recensioni per Avis a Aeroporto di Dallas/Fort Worth e altri aeroporti
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- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Staff great / drop off superb
Punti negativi: Total went from 66.30 to 130.00. Due to insurance they persuade you to get.. But it was my final decision . Rather hv to much coverage than not enough.
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6,0
Survey of Satisfaction
Punti positivi: I liked that there was inventory on short notice and the car ran great
Punti negativi: The car was not clean inside or out and it had a bad odor inside. I had to buy a car freshener so I could be in it. There was melted gum imbedded and smeared all over the drivers seat belt.
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8,8
Good experience
Punti positivi: The service and actual car were fine no issues at all Pickup and drop off were easy
Punti negativi: I have Avis Preferred membership and there did not seem to be any way to link the kayak rental on Timmy Avis membership, so I did not receive Preferred benefits such as the car being ready and waiting
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4,0
Punti negativi: cost was exorbitant
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10,0
Punti positivi: Staff great / drop off superb
Punti negativi: Total went from 66.30 to 130.00. Due to insurance they persuade you to get.. But it was my final decision . Rather hv to much coverage than not enough.
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8,8
Good experience
Punti positivi: The service and actual car were fine no issues at all Pickup and drop off were easy
Punti negativi: I have Avis Preferred membership and there did not seem to be any way to link the kayak rental on Timmy Avis membership, so I did not receive Preferred benefits such as the car being ready and waiting
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6,0
Survey of Satisfaction
Punti positivi: I liked that there was inventory on short notice and the car ran great
Punti negativi: The car was not clean inside or out and it had a bad odor inside. I had to buy a car freshener so I could be in it. There was melted gum imbedded and smeared all over the drivers seat belt.
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4,0
Punti negativi: cost was exorbitant
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N°6 in classifica
Budget
7,6 Buono (58 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Budget recensioni
Punti di autonoleggio
Budget
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 East 38th Street
+1 972 615 4400
Tutte le recensioni Budget
Recensioni per Budget a Aeroporto di Dallas/Fort Worth e altri aeroporti
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- Positive
- Neutrali
- Negative
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9,6
Punti positivi: Good time to rent a car at DFW because no line, and customer service agent was waiting. Fairly efficient pick-up given I’m not a member of Fast Track - yet. Normal upgrade offer was not terribly intrusive or annoying, which was nice. He could tell I was in a hurry and respected that.
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6,8
Punti negativi: We were charged an additional 3 days after drop off.
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9,2
Punti positivi: I like every thing my first time rental
Punti negativi: Nothing
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10,0
Punti positivi: The staff was great
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5,2
Punti negativi: I spent one full hour in line to get this car with slow moving, nonsense of urgency people working behind the counter. I was 30 minutes late for my meeting that I should have been early for— and it was humiliating. It was such a blatant disrespectful display of ALL the people. Never ever again
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10,0
Punti positivi: Everything was awesome and I received a phenomal car for a great price.
Punti negativi: Include some sort of reminder (like a sticker possibly) inside the car that tells the driver to fill the gas tank before they get to the airport rental car return. Once you pull into that return line, there’s no going back.
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4,4
Punti positivi: Car was alright
Punti negativi: The desk man Asad is dishonest. He kept trying to trick me into paying more by using very obtuse language that sounded like I'd only be paying a few $ extra....READ THE CONTRACT ON SCREEN. They have all of those camera to record the convo when you come back saying you didn't agree, but you signed!
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6,4
Punti negativi: Rental agent was rude, never greeted me, never apologized for the long wait for service, never thanked me for using Budget. Only had two agents working there were constantly 6-8 people in line had to wait for over 20 minutes to be served.
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2,0
Avoid Budget
Punti positivi: Nothing
Punti negativi: I booked an suv 30mins before my arrival, system shows suvs sedans available. When I landed at dfw to pick up my suv, I was told only minivans available. I asked several times to reconfirms “only ninivans available”. I saw a lot of suvs and sedans at the garage, they gave me a minivan because I used kayak.com When I returned it I was charged for fuel instead of an apology. Avoid budget and kayak
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6,0
Punti positivi: All staff were extremely friendly and the facility was clean.
Punti negativi: The vehicle was dirty. Poor customer service when trying to extend rental. Will never use again and will not ever recommend.
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5,6
Awful
Punti positivi: Price was pretty good.
Punti negativi: We waited in line to secure our rental for one hour and 15 minutes. There were 3-4 reps working to get well over 100 people to their vehicles in the time we were there. When we returned the vehicle, the girls were unfriendly. Pathetic. And the signs at DFW, don't identify Budget for returns.
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8,4
Punti positivi: The minivan requested was available.
Punti negativi: Difficult to locate agent when picking up the vehicle.
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9,6
Punti positivi: Good time to rent a car at DFW because no line, and customer service agent was waiting. Fairly efficient pick-up given I’m not a member of Fast Track - yet. Normal upgrade offer was not terribly intrusive or annoying, which was nice. He could tell I was in a hurry and respected that.
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9,2
Punti positivi: I like every thing my first time rental
Punti negativi: Nothing
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10,0
Punti positivi: The staff was great
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10,0
Punti positivi: Everything was awesome and I received a phenomal car for a great price.
Punti negativi: Include some sort of reminder (like a sticker possibly) inside the car that tells the driver to fill the gas tank before they get to the airport rental car return. Once you pull into that return line, there’s no going back.
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5,2
Punti negativi: I spent one full hour in line to get this car with slow moving, nonsense of urgency people working behind the counter. I was 30 minutes late for my meeting that I should have been early for— and it was humiliating. It was such a blatant disrespectful display of ALL the people. Never ever again
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4,4
Punti positivi: Car was alright
Punti negativi: The desk man Asad is dishonest. He kept trying to trick me into paying more by using very obtuse language that sounded like I'd only be paying a few $ extra....READ THE CONTRACT ON SCREEN. They have all of those camera to record the convo when you come back saying you didn't agree, but you signed!
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6,4
Punti negativi: Rental agent was rude, never greeted me, never apologized for the long wait for service, never thanked me for using Budget. Only had two agents working there were constantly 6-8 people in line had to wait for over 20 minutes to be served.
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2,0
Avoid Budget
Punti positivi: Nothing
Punti negativi: I booked an suv 30mins before my arrival, system shows suvs sedans available. When I landed at dfw to pick up my suv, I was told only minivans available. I asked several times to reconfirms “only ninivans available”. I saw a lot of suvs and sedans at the garage, they gave me a minivan because I used kayak.com When I returned it I was charged for fuel instead of an apology. Avoid budget and kayak
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6,0
Punti positivi: All staff were extremely friendly and the facility was clean.
Punti negativi: The vehicle was dirty. Poor customer service when trying to extend rental. Will never use again and will not ever recommend.
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5,6
Awful
Punti positivi: Price was pretty good.
Punti negativi: We waited in line to secure our rental for one hour and 15 minutes. There were 3-4 reps working to get well over 100 people to their vehicles in the time we were there. When we returned the vehicle, the girls were unfriendly. Pathetic. And the signs at DFW, don't identify Budget for returns.
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N°7 in classifica
Hertz
7,4 Buono (45 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 East 38th Street
+1 972 453 4600
Tutte le recensioni Hertz
Recensioni per Hertz a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Extremely simple and easy process.
Punti negativi: There really isn’t much to be done about this but I would have like to have the Rental at the actual terminal instead of having to take a shuttle.
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4,4
Punti positivi: Terrible customer service. Was charged twice for the rental. As a white person renting for a black man. The difference on how we were treated made it apparent that some employees are racist.
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10,0
Punti positivi: Everything was quick, courteous, and the car itself was terrific!
Punti negativi: Nothing
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10,0
Punti positivi: Helpful staff
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10,0
Punti positivi: Friendly staff, good vehicle. Exactly as advertised.
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8,0
Punti negativi: Long line at pick up and very few agents (2 when line was at least 10 customers long).
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3,6
The car had a very bad vibration. Something wrong with it.
Punti negativi: Took forever to get the car
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6,0
Punti negativi: No one in the garage area to assist with finding my vehicle before I picked it up. No directions or address on how to get back to the rental car facility (FYI, Enterprise puts the actual address of the facility on the paperwork you get when you pick up your car). Tried to charge me a $200 hold on my credit card when I picked up the vehicle.
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2,0
Punti positivi: Callling the hurtz customer service line
Punti negativi: They not one tried to charge me fo extras that I told them I did not need. She had me so upset I did not even notice that she added a extra week to my charges till the next day. She refused to take my husbands new drivers licence from the state of Texas because it is a temp. Till the new one gets mailed in. It is Leagel to drive with this ID in any State but she should not put him on a car. By the time I left a extra $800 in charges was added to me and if I had not had a issue with the car and called customer service none of this would have been cought. They paid no attention to what I had. Requested or had booked on line and made up their own rules. Never use them again.
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10,0
Punti positivi: Nic experience all around.
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7,6
Punti positivi: Very clean car, friendly and helpful employees.
Punti negativi: Some general info about the specific car would have been helpful.
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8,0
Punti positivi: Nice, clean car at a decent daily rate.
Punti negativi: Relentlessly pressed to purchase insurance and to pay for an upgrade.
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10,0
Punti positivi: Extremely simple and easy process.
Punti negativi: There really isn’t much to be done about this but I would have like to have the Rental at the actual terminal instead of having to take a shuttle.
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10,0
Punti positivi: Everything was quick, courteous, and the car itself was terrific!
Punti negativi: Nothing
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10,0
Punti positivi: Helpful staff
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10,0
Punti positivi: Friendly staff, good vehicle. Exactly as advertised.
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10,0
Punti positivi: Nic experience all around.
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8,0
Punti negativi: Long line at pick up and very few agents (2 when line was at least 10 customers long).
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7,6
Punti positivi: Very clean car, friendly and helpful employees.
Punti negativi: Some general info about the specific car would have been helpful.
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8,0
Punti positivi: Nice, clean car at a decent daily rate.
Punti negativi: Relentlessly pressed to purchase insurance and to pay for an upgrade.
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4,4
Punti positivi: Terrible customer service. Was charged twice for the rental. As a white person renting for a black man. The difference on how we were treated made it apparent that some employees are racist.
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3,6
The car had a very bad vibration. Something wrong with it.
Punti negativi: Took forever to get the car
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6,0
Punti negativi: No one in the garage area to assist with finding my vehicle before I picked it up. No directions or address on how to get back to the rental car facility (FYI, Enterprise puts the actual address of the facility on the paperwork you get when you pick up your car). Tried to charge me a $200 hold on my credit card when I picked up the vehicle.
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2,0
Punti positivi: Callling the hurtz customer service line
Punti negativi: They not one tried to charge me fo extras that I told them I did not need. She had me so upset I did not even notice that she added a extra week to my charges till the next day. She refused to take my husbands new drivers licence from the state of Texas because it is a temp. Till the new one gets mailed in. It is Leagel to drive with this ID in any State but she should not put him on a car. By the time I left a extra $800 in charges was added to me and if I had not had a issue with the car and called customer service none of this would have been cought. They paid no attention to what I had. Requested or had booked on line and made up their own rules. Never use them again.
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N°8 in classifica
Dollar
7,2 Buono (93 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Dollar recensioni
Punti di autonoleggio
Dollar
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th Street
+1 866 434 2226
Tutte le recensioni Dollar
Recensioni per Dollar a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
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4,4
Hidden charges
Punti positivi: Car was nice
Punti negativi: Kayak quoted $113 plus tax. Actually cost over $300 with upcharges that clerk said we HAD to have. Ridiculous to pay over $300 for 4 days
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10,0
Punti positivi: easy check in and out
Punti negativi: wow the dallas airport is huge more signs to rental cars it feels like you missed a turn because it so far away from the terminal
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4,0
Punti positivi: Location.
Punti negativi: Was quoted 15.17 daily rate and was charged 21.81 daily rate!
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3,6
Punti negativi: Was told additional insurance was mandatory. Signage for Dollar rental at DFW airport was minimal at best.
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2,0
Beware of "SPECIAL" means!!!
Punti positivi: Full size car.
Punti negativi: I booked for a special car and they gave me a mid-size and I have to spend a hour to choose and pay more.
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2,0
They play Tricks with you
Punti positivi: Nothing. I booked large car that had a rate $2 less than the nearest competitor on the day of booking. On the day at the destination they said you had a mystery car and guess what for today it is subcompact car. They said you did not read carefully on your rental agreement that we changed at the instant that your booking was confirmed by us. We made it a surprise for you. Although you reserved a large car we never promised you that. If you were lucky you may have won a luxury car. We intentionally kept the picture vague as a large red SUV that you ignored. Now face the penalty of booking with Dollar car.
Punti negativi: No customer service at DFW airport rental car center. Folks over the counter and at their phone were rude. Knowing that other than them on the day, no one else, 20 or so other car companies had any car left except for those who had prior bookings. They said if you want your large car we have it but you will be paying $30 extra per day, that was $28 extra than most other car rentals on the day of booking. I had to wait for 2 hours before another car company offered me an SUV that then arrived at twice the cost that I could have gotten on the day of booking. I was in no way ready to accept the fraud and take the sub compact car for the large car that I booked and needed. All, please be aware of these cheaters. Do not book any car with dollar unless they fix their act. Be sure that you get what you book for. I do use rental cars almost every month due business or vacation. I will make sure to stay away from them at any cost. No matter what others say about them or what they lure.
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4,4
Reservations are made for a reason!!!!
Punti positivi: Shuttle service was prompt
Punti negativi: I'm a big guy 6'2 300+ pounds, I reserved a Ford F-150, (or comparable). I arrive for pick up at 11 am, and they don't have any left. They offered me a Chevy Equinox or a GMC Canyon (small/midsized pickup) Needless to say it wasn't that comfortable, my seat needed to be so far back nobody could sit behind me. When I asked about a different full sized truck (Yukon or suburban) they said they didn't have any. There also was no offer to take money off, or not charge for certain extras that were purchased.
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10,0
Dollar dream
Punti positivi: The whole experience was nice
Punti negativi: I wish the agent would've explained the price for them filling it up at first as opposed to what I had paid fill it out myself because I paid more than it would've been if I do use dollar
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3,2
Price surprises at the counter
Punti positivi: Basically the car was fine and worked well. It had strange tape adhesive where the edges of the door latched.
Punti negativi: When I got to the counter I was confronted with what struck me as unusual charges. Although my personal insurance would have covered the rental car, I was told that if I had an accident I would also be responsible for the number of days that car was out of service to Dollar while it was being repaired. I have not heard of such a thing before and as I was in a hurry I had to take the word of the person behind the counter and my $87 rental quickly turned into $240.
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2,0
Absolutely the Worst
Punti negativi: We booked our Southwest flight through Kayak which only flies to Dallas LoveField. When booking our car rental through Kayak afterward when it gave the option to book a car and hotel, the site booked us for Dallas Ft Worth airport car rental pickup. I was only made aware after I took the shuttle and was dropped of at Dollar car rental in LoveField. My original rental price was for $104. LoveField said there was no problem to switch my reservation to theirs but it was going to coast $288. I felt like I was set up. After getting the car rental and going to my hotel which I booked through Kayak, I found out that I was being sent to The Country Inn and Suites that was completely out of the way and no where near the Country Inn and Suites that we had originally wanted to be at near grand Prairie. I was 40 min away from my job site everyday going through the worst construction and getting turned around multiple times. I was also told by the LoveField Dollar Car rental that this had been happening all day and people were getting sent to the wrong airport Car rental. Horrible experience.
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2,0
Dollar Reservations is horrible.
Punti positivi: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.
Punti negativi: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.
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6,4
Ok with some inconvinience
Punti negativi: We had to change the car in Oklahoma because of LOW AIR sign on dashboard. we must have talked 4 times to Dollar road service and finally Dollar couldn't solve the issue on phone so they asked Hertz to change it for us but Hertz counter didn't know how to exchange a Dollar car so it took almost two hours to change the car. Hence we wasted a lot of time ( over four hour between phone and in person) rather than attending my conference. Hence the rating.
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10,0
Punti positivi: easy check in and out
Punti negativi: wow the dallas airport is huge more signs to rental cars it feels like you missed a turn because it so far away from the terminal
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10,0
Dollar dream
Punti positivi: The whole experience was nice
Punti negativi: I wish the agent would've explained the price for them filling it up at first as opposed to what I had paid fill it out myself because I paid more than it would've been if I do use dollar
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4,4
Hidden charges
Punti positivi: Car was nice
Punti negativi: Kayak quoted $113 plus tax. Actually cost over $300 with upcharges that clerk said we HAD to have. Ridiculous to pay over $300 for 4 days
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4,0
Punti positivi: Location.
Punti negativi: Was quoted 15.17 daily rate and was charged 21.81 daily rate!
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3,6
Punti negativi: Was told additional insurance was mandatory. Signage for Dollar rental at DFW airport was minimal at best.
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2,0
Beware of "SPECIAL" means!!!
Punti positivi: Full size car.
Punti negativi: I booked for a special car and they gave me a mid-size and I have to spend a hour to choose and pay more.
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2,0
They play Tricks with you
Punti positivi: Nothing. I booked large car that had a rate $2 less than the nearest competitor on the day of booking. On the day at the destination they said you had a mystery car and guess what for today it is subcompact car. They said you did not read carefully on your rental agreement that we changed at the instant that your booking was confirmed by us. We made it a surprise for you. Although you reserved a large car we never promised you that. If you were lucky you may have won a luxury car. We intentionally kept the picture vague as a large red SUV that you ignored. Now face the penalty of booking with Dollar car.
Punti negativi: No customer service at DFW airport rental car center. Folks over the counter and at their phone were rude. Knowing that other than them on the day, no one else, 20 or so other car companies had any car left except for those who had prior bookings. They said if you want your large car we have it but you will be paying $30 extra per day, that was $28 extra than most other car rentals on the day of booking. I had to wait for 2 hours before another car company offered me an SUV that then arrived at twice the cost that I could have gotten on the day of booking. I was in no way ready to accept the fraud and take the sub compact car for the large car that I booked and needed. All, please be aware of these cheaters. Do not book any car with dollar unless they fix their act. Be sure that you get what you book for. I do use rental cars almost every month due business or vacation. I will make sure to stay away from them at any cost. No matter what others say about them or what they lure.
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4,4
Reservations are made for a reason!!!!
Punti positivi: Shuttle service was prompt
Punti negativi: I'm a big guy 6'2 300+ pounds, I reserved a Ford F-150, (or comparable). I arrive for pick up at 11 am, and they don't have any left. They offered me a Chevy Equinox or a GMC Canyon (small/midsized pickup) Needless to say it wasn't that comfortable, my seat needed to be so far back nobody could sit behind me. When I asked about a different full sized truck (Yukon or suburban) they said they didn't have any. There also was no offer to take money off, or not charge for certain extras that were purchased.
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3,2
Price surprises at the counter
Punti positivi: Basically the car was fine and worked well. It had strange tape adhesive where the edges of the door latched.
Punti negativi: When I got to the counter I was confronted with what struck me as unusual charges. Although my personal insurance would have covered the rental car, I was told that if I had an accident I would also be responsible for the number of days that car was out of service to Dollar while it was being repaired. I have not heard of such a thing before and as I was in a hurry I had to take the word of the person behind the counter and my $87 rental quickly turned into $240.
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2,0
Absolutely the Worst
Punti negativi: We booked our Southwest flight through Kayak which only flies to Dallas LoveField. When booking our car rental through Kayak afterward when it gave the option to book a car and hotel, the site booked us for Dallas Ft Worth airport car rental pickup. I was only made aware after I took the shuttle and was dropped of at Dollar car rental in LoveField. My original rental price was for $104. LoveField said there was no problem to switch my reservation to theirs but it was going to coast $288. I felt like I was set up. After getting the car rental and going to my hotel which I booked through Kayak, I found out that I was being sent to The Country Inn and Suites that was completely out of the way and no where near the Country Inn and Suites that we had originally wanted to be at near grand Prairie. I was 40 min away from my job site everyday going through the worst construction and getting turned around multiple times. I was also told by the LoveField Dollar Car rental that this had been happening all day and people were getting sent to the wrong airport Car rental. Horrible experience.
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2,0
Dollar Reservations is horrible.
Punti positivi: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.
Punti negativi: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.
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6,4
Ok with some inconvinience
Punti negativi: We had to change the car in Oklahoma because of LOW AIR sign on dashboard. we must have talked 4 times to Dollar road service and finally Dollar couldn't solve the issue on phone so they asked Hertz to change it for us but Hertz counter didn't know how to exchange a Dollar car so it took almost two hours to change the car. Hence we wasted a lot of time ( over four hour between phone and in person) rather than attending my conference. Hence the rating.
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N°9 in classifica
Thrifty
7,0 Buono (46 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th Street
+1 877 283 0898
Tutte le recensioni Thrifty
Recensioni per Thrifty a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti negativi: we reserved a car. when we got there they said there were no cars available
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2,0
Punti negativi: I ubered to the airport to pick up my rent car and thrifty asked me if I booked on a third party website. I said yes I did it on kayak. They said they were out of cars and to always book direct . Thanks Kayak for costing me $60 on Uber to get there and back. Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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4,0
Punti positivi: The drop off was quick and simple.
Punti negativi: They should have the class of vehicle you reserved. If not, they should really attempt to make it right as opposed to just saying sorry and moving on.
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10,0
Punti positivi: Staff helpful
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10,0
Punti positivi: Customer service awesome!! The person at the counter and the one that helped to get into my rental Outstanding! Above and beyond quality service.
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4,0
Punti positivi: Thrifty needs a local phone number where you can speak to someone in your location. We lost our car keys and had a terrible time trying to get the matter sorted out. Probably sat on hold for a total of 2 hours trying to get things worked out.
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3,6
Punti positivi: The customer service representative that I talked to after returning the vehicle was very helpful! She was the only good part of this reservation.
Punti negativi: I rented a Intermediate SUV (Jeep Cherokee or similar). I got a bare bones Kia Sportage with a broken recliner. A Kia Sportage is a Compact SUV, not an Intermediate SUV. The return location at Dallas Love Airport is VERY hard to find in the dark with only a small yard sign to direct customers.
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6,8
Punti positivi: Staff was helpful
Punti negativi: I had reserved a Chevy Tahoe or the Like and the tiny Buick SUV was not close to the same. I was told I would need to pay an upgrade fee for the Tahoe. I thought I had already booked the biggest SUV possible. I am 6'4" with 3 family members 4 checks bags and 4 sets of golf clubs. HORRIBLE!
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10,0
Punti positivi: i chose the car I wanted from the entire row. And drop off couldn't have been easier, park take my stuff and leave. Will use Thrifty again.
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6,0
Pushy agent
Punti positivi: Kayak experience was easy.
Punti negativi: At the Thrifty counter, the price was nearly twice my Kayak quote. They wouldn't honor it and said it was an error on Kayak side. I refused and a call was made to a manager who said to honor it. Then each additional fee was pushed such as saying my insurance wont pay for loss of use. He strongly suggested a daily toll pass for $12 dollars a day although I said I wouldn't be on till roads. He argued that I would hit many tolls a day. I actually hit no tolls.
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7,2
Wrong Type of Vehicle Given
Punti positivi: Service was great. No issues with the pickup and drop off.
Punti negativi: I chose the standard size SUV when reserving my car, but I was given an intermediate SUV. Both were listed as the same price on Kayak. After trying to reserve my car a couple times I thought the Standard SUV option was reserved. It seemed like a bait and switch maneuver. I had a long uncomfortable drive due to this. I will be extremely careful using Kayak from this point forward. This was obviously not Thrifty’s fault.
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6,0
Forces to buy supplemental insurance
Punti negativi: When we picked up the car the associate at the rental counter would not let us rent the car without supplemental insurance. She said it is a requirement in Texas, which it is not. We had to pay for the additional coverage get the car. When we arrived home we called the thrifty 800 number and the associate on the phone confirmed that we were NOT required to buy the supplemental coverage. But we had to drive back to the rental agency to sort it out for a refund and be assigned a different car. It was an unnecessary hassle.
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10,0
Punti positivi: Staff helpful
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10,0
Punti positivi: Customer service awesome!! The person at the counter and the one that helped to get into my rental Outstanding! Above and beyond quality service.
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10,0
Punti positivi: i chose the car I wanted from the entire row. And drop off couldn't have been easier, park take my stuff and leave. Will use Thrifty again.
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6,8
Punti positivi: Staff was helpful
Punti negativi: I had reserved a Chevy Tahoe or the Like and the tiny Buick SUV was not close to the same. I was told I would need to pay an upgrade fee for the Tahoe. I thought I had already booked the biggest SUV possible. I am 6'4" with 3 family members 4 checks bags and 4 sets of golf clubs. HORRIBLE!
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7,2
Wrong Type of Vehicle Given
Punti positivi: Service was great. No issues with the pickup and drop off.
Punti negativi: I chose the standard size SUV when reserving my car, but I was given an intermediate SUV. Both were listed as the same price on Kayak. After trying to reserve my car a couple times I thought the Standard SUV option was reserved. It seemed like a bait and switch maneuver. I had a long uncomfortable drive due to this. I will be extremely careful using Kayak from this point forward. This was obviously not Thrifty’s fault.
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2,0
Punti negativi: we reserved a car. when we got there they said there were no cars available
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2,0
Punti negativi: I ubered to the airport to pick up my rent car and thrifty asked me if I booked on a third party website. I said yes I did it on kayak. They said they were out of cars and to always book direct . Thanks Kayak for costing me $60 on Uber to get there and back. Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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4,0
Punti positivi: The drop off was quick and simple.
Punti negativi: They should have the class of vehicle you reserved. If not, they should really attempt to make it right as opposed to just saying sorry and moving on.
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4,0
Punti positivi: Thrifty needs a local phone number where you can speak to someone in your location. We lost our car keys and had a terrible time trying to get the matter sorted out. Probably sat on hold for a total of 2 hours trying to get things worked out.
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3,6
Punti positivi: The customer service representative that I talked to after returning the vehicle was very helpful! She was the only good part of this reservation.
Punti negativi: I rented a Intermediate SUV (Jeep Cherokee or similar). I got a bare bones Kia Sportage with a broken recliner. A Kia Sportage is a Compact SUV, not an Intermediate SUV. The return location at Dallas Love Airport is VERY hard to find in the dark with only a small yard sign to direct customers.
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6,0
Pushy agent
Punti positivi: Kayak experience was easy.
Punti negativi: At the Thrifty counter, the price was nearly twice my Kayak quote. They wouldn't honor it and said it was an error on Kayak side. I refused and a call was made to a manager who said to honor it. Then each additional fee was pushed such as saying my insurance wont pay for loss of use. He strongly suggested a daily toll pass for $12 dollars a day although I said I wouldn't be on till roads. He argued that I would hit many tolls a day. I actually hit no tolls.
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6,0
Forces to buy supplemental insurance
Punti negativi: When we picked up the car the associate at the rental counter would not let us rent the car without supplemental insurance. She said it is a requirement in Texas, which it is not. We had to pay for the additional coverage get the car. When we arrived home we called the thrifty 800 number and the associate on the phone confirmed that we were NOT required to buy the supplemental coverage. But we had to drive back to the rental agency to sort it out for a refund and be assigned a different car. It was an unnecessary hassle.
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N°10 in classifica
Payless
6,3 Buono (180 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Payless recensioni
Punti di autonoleggio
Payless
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 East 38th Street
+1 972 456 7939
Tutte le recensioni Payless
Recensioni per Payless a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: First time to try - normally use Hertz... The agent was more than friendly and accommodating...he did mention that the insurance(Allianz) is not covered in the state of Texas: at time of pickup so we did not acquire insurance at the desk at check out because we could not afford it.
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10,0
Punti positivi: It was easy to pick up and drop it off. The prices are so affordable too.
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5,2
Punti positivi: Price was decent
Punti negativi: Staff wasn't friendly or helpful at all
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8,8
Punti positivi: Very fast and car was great
Punti negativi: Price was high even though it was a last minute thing. I feel gouged
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2,0
Punti positivi: nothing
Punti negativi: everything. service to get the car was the worst i've ever seen. car was dirty. overall very bad
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3,6
Punti positivi: When picking up I asked if I could have something that was best for a family of 6 and the man said he didn’t have anything and I feel like he just didn’t want to do his job. Later on he gave me the rental car and I feel like I could have gotten a better ride.
Punti negativi: The windows weren’t functioning properly and also the van was not properly running. I felt like the AC was not 100%.
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3,6
Punti negativi: We waited for over 1 hr and 15 minutes just to get the keys for our car. I realize it is a busy travel weekend but when we got there only ONE person was working the desk and there were at least 45 people in line if not more. Terrible planning and a terrible inconvenience. I will never Payless again.
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2,0
Punti negativi: They didn’t have a car for me and I still got billed by Kyak
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2,0
Punti negativi: I was not able to rent the car because I was not flying in or out the airport
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6,0
Punti negativi: pick up at DFW was slow. And the agent was neutral in attitude - did not offer any changes to car type or even let me know what model/ make was I going to get. Didnt feel appreciated for my business.
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4,8
Punti negativi: I waited in line for 45 mins after my flight to get my car. One person at counter and she was gabbing with customers instead of moving things along. The entire line was annoyed
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9,2
Punti negativi: I thought it took a little too long for the shuttle to pick us up
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10,0
Punti positivi: First time to try - normally use Hertz... The agent was more than friendly and accommodating...he did mention that the insurance(Allianz) is not covered in the state of Texas: at time of pickup so we did not acquire insurance at the desk at check out because we could not afford it.
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10,0
Punti positivi: It was easy to pick up and drop it off. The prices are so affordable too.
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8,8
Punti positivi: Very fast and car was great
Punti negativi: Price was high even though it was a last minute thing. I feel gouged
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9,2
Punti negativi: I thought it took a little too long for the shuttle to pick us up
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5,2
Punti positivi: Price was decent
Punti negativi: Staff wasn't friendly or helpful at all
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2,0
Punti positivi: nothing
Punti negativi: everything. service to get the car was the worst i've ever seen. car was dirty. overall very bad
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3,6
Punti positivi: When picking up I asked if I could have something that was best for a family of 6 and the man said he didn’t have anything and I feel like he just didn’t want to do his job. Later on he gave me the rental car and I feel like I could have gotten a better ride.
Punti negativi: The windows weren’t functioning properly and also the van was not properly running. I felt like the AC was not 100%.
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3,6
Punti negativi: We waited for over 1 hr and 15 minutes just to get the keys for our car. I realize it is a busy travel weekend but when we got there only ONE person was working the desk and there were at least 45 people in line if not more. Terrible planning and a terrible inconvenience. I will never Payless again.
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2,0
Punti negativi: They didn’t have a car for me and I still got billed by Kyak
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2,0
Punti negativi: I was not able to rent the car because I was not flying in or out the airport
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6,0
Punti negativi: pick up at DFW was slow. And the agent was neutral in attitude - did not offer any changes to car type or even let me know what model/ make was I going to get. Didnt feel appreciated for my business.
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4,8
Punti negativi: I waited in line for 45 mins after my flight to get my car. One person at counter and she was gabbing with customers instead of moving things along. The entire line was annoyed
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N°11 in classifica
E-Z Rent-A-Car
5,7 OK (85 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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E-Z Rent-A-Car recensioni
Punti di autonoleggio
E-Z Rent-A-Car
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th St
+1 972 574 3360
Tutte le recensioni E-Z Rent-A-Car
Recensioni per E-Z Rent-A-Car a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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8,4
Punti positivi: Friendly agent at check in. Good rate.
Punti negativi: Model of car.
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3,2
Punti negativi: At first they weren’t going to lease us the car because they said we had no flight at the airport. Then They gave us a huge hassle about the credit card and the drivers and tacked on so many fees. By the time we were done we had no choice but to pay double what we had booked for.
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9,6
Punti positivi: Super friendly and helpful staff
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10,0
Punti positivi: Staff was helpful and friendly. I had a lot of questions about the toll pass and the agent who worked with me was very knowledgeable .
Punti negativi: The main counter was closed and it redirected me to advantage rentals counter.
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2,0
Punti positivi: None
Punti negativi: I wasnt even able to book due to my credit card and license is not on the same country, the experience of going there and getting rejected was horrible, good thing other rentals are at the same building. I was very disappointed. I ended up booking through Budget amd that was hassle free
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8,8
Punti positivi: EZ Car center was closed, so their partner Advantage helped with the reservation. This was helpful. Friendly people.
Punti negativi: Smokish smell in the car - i could have changed but i didn't since was in a hurry Price could be a little better
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6,4
Toll hostage scam in Texas
Punti positivi: Car was nice and published price was low. Rental office was in the DFW airport.
Punti negativi: 10 day rental and they tell me Texas tolls are unavoidable and impossible to pay while driving. So they offer/charge me $100 for a toll-pass so I won't have to pay countless $25 fines to EZ car for each $1 toll road I take. I'm upset with Texas and with EZ car rental for such a shady situation. I declined the $100 charge and am holding my breath for random charges.
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5,6
Punti negativi: I rented a full size, they gave me an economy size. Very disappointed with that.
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10,0
Punti positivi: Quick service in and out
Punti negativi: Inspection of the cartook time but not too much,
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6,0
NOT-Easy Rent-A-Car
Punti positivi: When I returned the car the agent was delightful and helpful.
Punti negativi: The agent at the desk when I rented was rude and impatient and condescending about my insurance. I paid for a toll pass for easy transit in and around Dallas toll roads but wasn't informed that it wouldn't work on the airport toll gates even though I was renting the car at the airport. I called for assistance and was told everything would be OK and then couldn't get out of the airport without paying with my credit card. NOT- EASY!
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8,0
Good rental for price.
Punti positivi: Price was good.
Punti negativi: When we picked up the car they did not give drop off instructions as we had to be back at the airport at 3 am and we still have not received email confirmation/receipt from the company after leaving the car as instructed by a sign on the drop off window.
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2,0
Terrible, terrible experience
Punti negativi: Showed up at scheduled time. Told me "yep. we have your reservation but our system is down so we can't rent you the car". I spent 20 minutes talking to customer support who finally just put me on indefinite "hold" (I hung up after 30 minutes on hold for a combined 50 minute phone call). They offered me no options to book with another car rental company (as rates had jumped 3x) and offered no alternative transportation. I was left stranded at the car rental facility with my 7 yr old daughter until 1am.
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9,6
Punti positivi: Super friendly and helpful staff
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10,0
Punti positivi: Staff was helpful and friendly. I had a lot of questions about the toll pass and the agent who worked with me was very knowledgeable .
Punti negativi: The main counter was closed and it redirected me to advantage rentals counter.
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8,8
Punti positivi: EZ Car center was closed, so their partner Advantage helped with the reservation. This was helpful. Friendly people.
Punti negativi: Smokish smell in the car - i could have changed but i didn't since was in a hurry Price could be a little better
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10,0
Punti positivi: Quick service in and out
Punti negativi: Inspection of the cartook time but not too much,
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8,4
Punti positivi: Friendly agent at check in. Good rate.
Punti negativi: Model of car.
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8,0
Good rental for price.
Punti positivi: Price was good.
Punti negativi: When we picked up the car they did not give drop off instructions as we had to be back at the airport at 3 am and we still have not received email confirmation/receipt from the company after leaving the car as instructed by a sign on the drop off window.
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3,2
Punti negativi: At first they weren’t going to lease us the car because they said we had no flight at the airport. Then They gave us a huge hassle about the credit card and the drivers and tacked on so many fees. By the time we were done we had no choice but to pay double what we had booked for.
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2,0
Punti positivi: None
Punti negativi: I wasnt even able to book due to my credit card and license is not on the same country, the experience of going there and getting rejected was horrible, good thing other rentals are at the same building. I was very disappointed. I ended up booking through Budget amd that was hassle free
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6,4
Toll hostage scam in Texas
Punti positivi: Car was nice and published price was low. Rental office was in the DFW airport.
Punti negativi: 10 day rental and they tell me Texas tolls are unavoidable and impossible to pay while driving. So they offer/charge me $100 for a toll-pass so I won't have to pay countless $25 fines to EZ car for each $1 toll road I take. I'm upset with Texas and with EZ car rental for such a shady situation. I declined the $100 charge and am holding my breath for random charges.
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5,6
Punti negativi: I rented a full size, they gave me an economy size. Very disappointed with that.
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6,0
NOT-Easy Rent-A-Car
Punti positivi: When I returned the car the agent was delightful and helpful.
Punti negativi: The agent at the desk when I rented was rude and impatient and condescending about my insurance. I paid for a toll pass for easy transit in and around Dallas toll roads but wasn't informed that it wouldn't work on the airport toll gates even though I was renting the car at the airport. I called for assistance and was told everything would be OK and then couldn't get out of the airport without paying with my credit card. NOT- EASY!
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2,0
Terrible, terrible experience
Punti negativi: Showed up at scheduled time. Told me "yep. we have your reservation but our system is down so we can't rent you the car". I spent 20 minutes talking to customer support who finally just put me on indefinite "hold" (I hung up after 30 minutes on hold for a combined 50 minute phone call). They offered me no options to book with another car rental company (as rates had jumped 3x) and offered no alternative transportation. I was left stranded at the car rental facility with my 7 yr old daughter until 1am.
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N°12 in classifica
Advantage
5,6 OK (35 recensioni)
1 sede at Aeroporto di Dallas/Fort Worth e altri aeroporti
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Advantage recensioni
Punti di autonoleggio
Advantage
Punti di ritiro a Aeroporto di Dallas/Fort Worth e altri aeroporti
2424 E 38th St
+1 972 456 8598
Tutte le recensioni Advantage
Recensioni per Advantage a Aeroporto di Dallas/Fort Worth e altri aeroporti
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Quick pick-up & delivery
Punti positivi: Staff was friendly and I didn't have to wait in any lines for pick up or drop off
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2,0
They changed the rules for local renters
Punti positivi: The attendant was VERY nice
Punti negativi: The line was SUPER LONG with only one attendant. When it was my turn I discoverd unlimited mileage was no longer an option
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4,0
They basically lie with the price. Even if you hire top car insurace.
Punti positivi: Car was as expected
Punti negativi: The total estimated price was 223 USD. I hired the car insurance that covered 40K USD so I was quite confident that the price they gave me was the correct one. Once you are in the airport, they said that the mandatory insurances were not added to the price, nor were the different taxes and --according to the lady- neither was the toll pass, which wasn't mandatory but needed. Total 500 USD. I will never go back to Advantage and I will strongly discourage anyone considering it,
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10,0
Punti positivi: Great personnel; incredibly friendly and proficient despite being woefully understaffed
Punti negativi: Not enough staff at pickup
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5,2
Punti negativi: Hard to find at the airport!
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6,4
Punti positivi: The service was nice.
Punti negativi: What's with all the extra fees?!
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6,4
Not available when reserved
Punti positivi: Nice associates
Punti negativi: Car wasn't available for time reserved. 2 1/2 hours late.
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5,2
Price of rental 5x the actual price of rental
Punti positivi: Car was clean and service was fast.
Punti negativi: The price advertised on kayak did not reflect the actual price of the rental. The actual price of the rental was 5 times more than the price advertised in kayak. Kayak can do a lot more to be more transparent in how they price car rentals. I will not be using kayak for car rentals ever again. Also insurance rates were not transparent at all and I had to ask repeatedly what they offered and how much it cost.
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2,0
Deception at its best
Punti positivi: Nothing
Punti negativi: Didnt rent because at the counter, Advantage said that the ' unlimited mileage' is not valid : there was a limit of 155 miles per day with 55c/mile aftet that : had to beg another company for minivan rental : will not use Kayak/Advantage again
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4,8
Terrible pick-up experience
Punti positivi: Car was new, clean, and drop-off was quick and painless.
Punti negativi: Arrived in the evening to find the Advantage desk closed, and a sign sending us to EZ Car Rental. There, we waited in line for over two hours just to reach the front counter. Terrible pick-up experience.
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2,0
No car despite reservation
Punti negativi: We had made a reservation, but when we arrived, they said that they would not have any cars available for at least 1.5 hours. I don't think they understand the concept of a reservation....
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2,0
Punti negativi: I arrived and they said they didn't have any cars. I told them I had a reservation. They said they wouldn't have cars for 30 minutes. I waited to 45 they still didn't have cars. They sent me to the E-Z car rental desk saying that it was there sister company and the cars were coming through there. I went to EX car waited in line 20 minutes and they told me they still didn't have cars and it would be a while I said-"What's a while" they said at least 45 minutes or longer. Over all I waited 2 hours and never got a car. I finally called UBER to get a ride. I and the company I work for will never use Advantage or E-z cars again. A memo is going out to that affect to all employees across the country. This was the worst rental car service I have ever had in 41 years of renting cars.
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10,0
Quick pick-up & delivery
Punti positivi: Staff was friendly and I didn't have to wait in any lines for pick up or drop off
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10,0
Punti positivi: Great personnel; incredibly friendly and proficient despite being woefully understaffed
Punti negativi: Not enough staff at pickup
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2,0
They changed the rules for local renters
Punti positivi: The attendant was VERY nice
Punti negativi: The line was SUPER LONG with only one attendant. When it was my turn I discoverd unlimited mileage was no longer an option
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4,0
They basically lie with the price. Even if you hire top car insurace.
Punti positivi: Car was as expected
Punti negativi: The total estimated price was 223 USD. I hired the car insurance that covered 40K USD so I was quite confident that the price they gave me was the correct one. Once you are in the airport, they said that the mandatory insurances were not added to the price, nor were the different taxes and --according to the lady- neither was the toll pass, which wasn't mandatory but needed. Total 500 USD. I will never go back to Advantage and I will strongly discourage anyone considering it,
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5,2
Punti negativi: Hard to find at the airport!
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6,4
Punti positivi: The service was nice.
Punti negativi: What's with all the extra fees?!
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6,4
Not available when reserved
Punti positivi: Nice associates
Punti negativi: Car wasn't available for time reserved. 2 1/2 hours late.
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5,2
Price of rental 5x the actual price of rental
Punti positivi: Car was clean and service was fast.
Punti negativi: The price advertised on kayak did not reflect the actual price of the rental. The actual price of the rental was 5 times more than the price advertised in kayak. Kayak can do a lot more to be more transparent in how they price car rentals. I will not be using kayak for car rentals ever again. Also insurance rates were not transparent at all and I had to ask repeatedly what they offered and how much it cost.
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2,0
Deception at its best
Punti positivi: Nothing
Punti negativi: Didnt rent because at the counter, Advantage said that the ' unlimited mileage' is not valid : there was a limit of 155 miles per day with 55c/mile aftet that : had to beg another company for minivan rental : will not use Kayak/Advantage again
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4,8
Terrible pick-up experience
Punti positivi: Car was new, clean, and drop-off was quick and painless.
Punti negativi: Arrived in the evening to find the Advantage desk closed, and a sign sending us to EZ Car Rental. There, we waited in line for over two hours just to reach the front counter. Terrible pick-up experience.
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2,0
No car despite reservation
Punti negativi: We had made a reservation, but when we arrived, they said that they would not have any cars available for at least 1.5 hours. I don't think they understand the concept of a reservation....
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2,0
Punti negativi: I arrived and they said they didn't have any cars. I told them I had a reservation. They said they wouldn't have cars for 30 minutes. I waited to 45 they still didn't have cars. They sent me to the E-Z car rental desk saying that it was there sister company and the cars were coming through there. I went to EX car waited in line 20 minutes and they told me they still didn't have cars and it would be a while I said-"What's a while" they said at least 45 minutes or longer. Over all I waited 2 hours and never got a car. I finally called UBER to get a ride. I and the company I work for will never use Advantage or E-z cars again. A memo is going out to that affect to all employees across the country. This was the worst rental car service I have ever had in 41 years of renting cars.
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