Trova voli economici su Jetstar Japan

Punti positivi: Nothing

Punti negativi: Checkin process a mess, held passengers bag for lithium batteries when they had been taken out already, happened to 4 different passengers. Arbitrary enforcement of luggage rules and 7kg for total carryon is ridiculous. Not worth the hassle for any cost.

Punti positivi: Not much

Punti negativi: Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used.

Punti positivi: The seats on the plane

Punti negativi: The representative was making an announcement in Japanese. I approached the representative to ask what was said. I wasn’t acknowledged in any way. Didn’t look up and say anything. So I asked her in my raised voice as she was walking away and that’s when she said one minute. I thought it was very rud

Punti negativi: When I asked for something the crew responds

Punti positivi: Seats were comfy. Cabin crew were very friendly.

Punti negativi: Checkin was a nightmare. Almost 2 hours in line just to drop baggage and complete checkin .

Punti positivi: That the flight was not cancelled.

Punti negativi: I know that flight delays are unplanned events but, i this flight delay has ruined my plans for my weekend in Nagoya.

Punti negativi: Jetstar system was down and could not check in online. The line up to get boarding pass was long and it did delay the flight by an hour.

Punti positivi: crews at the counter were horrible and the flight was delayed

Punti negativi: Delayed flight

Punti negativi: Flight was delayed missed connection. Took very long time for oversized luggage.

Punti negativi: It ended up being cheaper and way more comfortable to take the train. Train was amazing highly recommend. Wifi was on fleek seats way bigger

Punti positivi: Price was ok, but they then charge you for every little thing.

Punti negativi: They would make long announcements in Japanese, most of the time followed by a 2-word translation in English, if they translated at all. We brought drinks on the plane which were then taken by the crew before takeoff. Seats were very uncomfortable and I could feel the knees of the person behind me.

Punti positivi: Crew did their jobs well.

Punti negativi: Jetstar shouldn’t have a printout saying BOARDING PASS when it’s not the boarding pass. Also the whole idea of showing your ticket once you m have entered the plane right after you have shown your ticket to get on the plane makes no sense.

Punti negativi: I wasted my money

Punti negativi: Be more compassionate to your passenger specially when connecting flight lost their luggage

Punti positivi: Nothing

Punti negativi: Checking process was horrible. Had to wait in 4 seperate lines

Punti negativi: The flight attendants never asked me if I wanted a meal, beverage or snack. Very rude and unprofessional. I had my purse and wallet on my lap. I was seated in the aisle seat. The male flight attendant helps the passenger sitting in the window seat and completely ignored me.

Punti positivi: Nothing, the flight was terrible the whole time

Punti negativi: Everything, the pilot could not even keep the plane straight

Punti positivi: The on board staff were very helpful and pleasant!

Punti negativi: We were allowed a carry on bag on our way to Narita. On the way back to Okinawa, they said it was too large (by 1”!) and we had to pay to check it. The flight was not full and there was a great deal of empty space in the overhead bins. I was not happy about this.

MIGHT BE MIGHT LAST JETSTAR FLIGHT

Punti positivi: The flight from Manila to Kansai was ok.

Punti negativi: Many things. Extra luggage I’ve paid for wasn’t registered when we checked. Also, Kix and Narita didn’t allow our stroller that is IATA certified to be on hand carry even if it was allowed in our flight outside of Manila.

very basic

Punti positivi: small plane

Punti negativi: They let first "priority passengers" most of them young men and wOmen. They did not think my age - 69- would be a priority too. no foos or drink was

Reliable

Punti positivi: Ground and air staff helpful & friendly. Everything was reliable.

Punti negativi: Seats a bit tight; on board food limited in range.

Delayed and missed transfer

Punti negativi: The flight was over an hour delayed so I feared I might miss my connecting flight. I had to purchase another ticket, on another airline, which was running on schedule, in order to avoid missing my other flight. This cost me $270 more money on top of the $100+ I paid for this flight. Very disappointed and will not fly Jet Star again.

Jetstar will not put you on another flight if you miss yours...

Punti positivi: Nothing

Punti negativi: We didn’t realize there were two airports in Osaka, and returned to the one we flew in on... we asked information, were put on a bus to the correct one, but had missed our flight by then. While most airlines are understanding, and will just put you on another flight when there’s space, Jetstar told us that we needed to purchase another ticket, and would even have to pay a second time for our luggage. It’s obvious even as you approach the line that they are the type of airline that lures you in with the cheaper ticket, but then screws you in every way they can think of once you are committed to flying with them. This was easily the most costly mistake we made on this trip... and while it was technically our fault, I’ve missed flights before, and never been treated like this (the actual employees were very nice, I’m talking about corporate policy/philosophy). Do not get suckered into giving this airline money.

Worst Airline Ever!

Punti positivi: Nothing

Punti negativi: They made me check in my bag even though it was under the weight limit. It cast me $5000 yen which is $40 usd. I was really upset because I didn’t have the money.

Basic flight

Punti positivi: I did like that they made up for the time that departing late both times. Flight was rather comfortable with crew members being very nice.

Punti negativi: Both flights were late to board and depart. Food and drink is extra. No complementary drinks were offered but with a 2 hr flight I don’t believe it’s necessary. I took my son of 7 months as a lap seat yet it was only a few dollars difference from an adult seat. Only allowed a 7kg carry on for free, anything else will cost you every direction. Make sure you pay for check in baggage when purchasing or after but prior to going to airport as it’ll be a lot more expensive. No tv to watch or music to entertain personnel but then again it’s such a small flight time.