Recensioni ospiti
Valutazione complessiva
8,1
Ottimo
Basato su 161 recensioni
Pulizia
8,2
Tariffa comfort
8,2
Ritiro/Riconsegna
8,0
Qualità/Prezzo
7,9
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Recensioni recenti
Valutazione dei viaggiatori
38
13
6
3
11
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2,0
Punti positivi: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Punti negativi: Accurately describe the location of the car rental facilities when making the reservation.
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2,0
Punti positivi: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Punti negativi: Accurately describe the location of the car rental facilities when making the reservation.
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2,0
Punti positivi: Didn't end up renting the car because the reservation made note that there was shuttle service to the rental car facility from the Cleveland airport. I was instead booked for a location 24 minutes in the opposite direction of where I needed to be going. I ended up booking directly with Enterprise at the airport.
Punti negativi: Accurately describe the location of the rental car facilities when making the reservation.
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8,8
Punti positivi: When I went to pick up my reserved rental it wasn't there cause others were late returning theirs... so they did everything they could as quickly as possible to get me a vehicle of the size I needed... and very friendly staff!!!!!
Punti negativi: The 800 number I had said that I couldn't drop off the vehicle a day early cause it was closed. So the next day when I went to drop it off the person there said I could have and showed me the drop box... because of this I had no one to take me back home that day which was an hour drive away and had to start walking in the rain back home... thankfully a nice person gave me a ride even though I was soaking wet from walking
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8,8
Punti positivi: Staff was very friendly and helpful.
Punti negativi: They did not have the SUV I reserved so I took a car instead. The vehicle was clean, however, there was the obvious small of marijuana present.
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8,0
Punti positivi: Fast. However the luxury SUV they gave me needed oil and filter change according to the message on the dashboard.
Punti negativi: SUV having had a full maintenance complete before rental.
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2,0
Punti positivi: Nothing
Punti negativi: Knowing the exact price of my rental which was almost twice the amount when I got there.
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10,0
Punti positivi: friendly staff, worked with me to replace my car in a different location
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8,8
Punti positivi: Pick-up and drop-off were very quick. Typically I don't like how much time and paperwork there is at pick-up, but it was very quick this time.
Punti negativi: Did not give me the option on what car I would get, I would have liked to pick which one from what they had available.
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5,6
Punti positivi: The staff was always excellent -- friendly and professional.
Punti negativi: The car had a used straw on the floor and a dried splatter of something in the back of the front passenger headrest. So in this time of Covid I had to clean it thoroughly myself. I had a flat on the way to my destination which led to a 3 hour delay and I missed my flight. Although tow charges were forgiven, I was charged an extra day for keeping the car since I had opted out of roadside service. My only issue is that I wasn't given my options as the decision changed from bringing me a car to being towed 2 hours later than expected. Wish I'd known the plans with the towing because I had options that would have been much better for me and my schedule.
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2,0
Punti negativi: The company charges you an additional rental fee on top of the fee you pay to rent the car to travel to an out of state location. When asked why the fee was higher than other rental companies the employees stated this is just how it is.
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10,0
Punti positivi: The price was fantastic!
Punti negativi: Nothing
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Dove posso trovare auto a noleggio Enterprise a Cleveland?
I migliori consigli per noleggiare un'auto con Enterprise a Cleveland
- In media auto Media con Enterprise a Cleveland sono più economiche di circa 51% rispetto ad altre tipologie