Auto a noleggio economiche a Cleveland

Didn't have my car class

Punti negativi: I reserved a compact car and they didn't have any. So they "upgraded" me to a minivan. "A free upgrade". All it did was use more gas. They should have compensated me.

Annoying to pick up a car with no gas

Punti negativi: First rental I've ever had where the gas light was on in the rental car parking lot. Would it really kill your bottom line to refuel cars that come in that low? Pretty annoying to have to get to a gas station ASAP or risk breaking down on the side of the highway. This also wasn't marked anywhere on the paperwork; if I hadn't brought it to the staff's attention they would have assumed I was leaving with a full tank (and, I'm sure, made me pay if I brought it back empty).

Never happened

Punti positivi: Wasn't there

Punti negativi: Promised to hold car and left me to find my own way to my next destination.

Hidden charges

Punti positivi: $10 per day for each person driving the car. Makes no sense other than allow Alamo to charge more.

My experience

Punti positivi: The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as well

Punti negativi: Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.

Flat tire

Punti negativi: got a flat tire.

Car smelled of smoke

Punti positivi: Ease of reservation through Kayak.

Punti negativi: The car smelled of disgusting cigarette smoke. Who smokes in rental cars? I should have been told of this in advance.

Did not get to this location

Punti negativi: Jfk ran out of cars. Didn't use this location

Wrong car, wrong parking spot

Punti positivi: Nothing

Punti negativi: Pickup was difficult, car was parked in a budget parking spot, not avis. I was told the car was a Yaris and it was an IA.

Punti negativi: Got to Cleveland to return and unfortunately forgot to gas the car. Expected a fee but Avis charged us 9.99 a gallon and they only had one agent working the counter so my husband had to wait forever to be robbed and treated rudely. Whole process of return took one and a half hours. Will never use Avis again.

Punti negativi: Car smelled like a ashtray. It was horrible. There were no options and all they did was spray air fresheners which made it smell like a flavored cigarette for the first 20 minutes then straight up cigarettes after that. Windows down for sure. Sad

Ripped off

Punti negativi: We called to extend the rental by an extra day, when discussing the rate with the customer service agent, he gave us an estimate of $15 for the extra day. It sounded too good to be true so we asked again just to be sure. We agreed to a second day since the price is so low. When we followed up again to look into keeping the car for the entire weekend we were told our balance was $150 (not including miles). I understand that the $15 was an estimate, but 10x as much?!? That's just dirty.

Terrible

Punti positivi: Nothing

Punti negativi: I told the executive my flight was delayed. I needed someone to wait after hours. They said "yes, we will wait for you, we are monitoring your flight". They did not wait. I got stranded up to 3 am when I got a Uber.

Didn't have a car for us

Punti negativi: Didn't have the car we needed ready for us on our departure date. Spent hours tracking down a replacement. Was a ridiculous process.

Drop the ball.

Punti negativi: This rental company did not have my reservation ready upon arriving, and also made me wait over a hour for a car. Terrible experience.

Watch your final bill

Punti negativi: They tried to bill me for fuel service even though i told them no. Then i had to talk to thier customer service department and that was so frustrating

Over charged and misrepresented

Punti positivi: I liked the car

Punti negativi: I was not informed that having my wife as a possible driver would double the cost of renting.

Worst customer service ever!

Punti positivi: Comfortable ride, but lacked power on hills cross country from Ohio to Washington state.

Punti negativi: Service at pick up in Cleveland airport was the worst experience ever. The manager was rude and inconsiderate. The person at the pickup counter told me to sign and initial the contract without explaining anything or allowing me to read the terms. He said I just needed to sign it quickly because he had other customers waiting . I told him that I don't sign anything without reading it first, and if he needed to help other customers, he should get help from another service person. He assisted me less than 3 minutes and was extremely rude.

Punti positivi: nothing

Punti negativi: Bruce-my husbands number is 417-353-1801

Punti negativi: Gave a defective car. Would not reduce rate.

Punti positivi: -- nothing the address for the rental was not the airport facility and I was not aware of that because the explanation on the website was misleading and they closed at 5:oo my plane landed at 5:30 went to hertz counter at airport facility and was told not here we will call they are closed and we have no cars you are out of luck goodby

Punti negativi: no cars misleading and no help and no more for you

Dirty

Punti negativi: Car wasVERY dirty - Inside and out

Punti negativi: booked the car for the airport pickup and when I got there they said the pick up spot was on the east side of town some 35 miles away. then they charged me more to rent from the airport. Pretty shoddy. I wasn't the only one - the rep told me I was the 5th one that day with the same problem. Never Hertz again!!!!!

First experience with Hertz

Punti positivi: The car had satellite radio which was great but it kept dropping for no apparent reason. Had to press options on the steering wheel several time to get it back.

Punti negativi: There was a huge puddle of water that collected in the trunk underneath the mat. Some of our luggage got wet. We had no idea where it came from. We had to remove a drain plug to empty it. There was no spare tire either. We called about that but no one ever called back. We felt like there was no service whatsoever between getting the car and returning it. Personally, I will never rent from Hertz again. We rented from you because the price was low. However, Hertz charges a huge fee to have a second driver which meant the bargain price wasn’t a bargain after all.

Kayak made the rental at the wrong location

Punti positivi: Nothing, we had to cancel the reservation.

Punti negativi: The Kayak misled me to book the reservation at a location that was not the airport. When we arrived at the airport, though there were available vehicles, they could not transfer the reservation. After 45 minutes on the phone trying to move the reservation to the correct location, they could only cancel. To rebook at the current location was going to cost 3x as much as the original booking. Eventually, we just used a different app to book a reservation at a different company, for close to the original price.

Paid double

Punti positivi: Car was fine.

Punti negativi: At airport they said I had reserved at another location. I had to call to change and pay difference of $6.00. Instead I was charged separately as though I had not prepaid. So, $44 prepaid and then $83 at drop off. I am not happy.

Punti negativi: Had to cancel because I couldn't get a flight to Cleveland

Didnt even get my car

Punti positivi: Nothing.

Punti negativi: That they lied to me about being there waiting for me when my flight landed. I called them ahead of time, asked if they would be vail and gave them my flight number. Every other rental car place had agents waiting...so i had no var and had to Uber for three days instead. Never again with thrifty.

Punti positivi: Car return was quick

Punti negativi: I still don't know what my total bill was

Check in too long

Punti positivi: Waited over an hour in line to pickup reserved car. Leasing gal insisted on slowly going over all the offers with each customer. Very frustrating.

Disappointing Pick-Up Experience

Punti positivi: Thrifty ultimately honored their quoted price.

Punti negativi: Staff who helped me was initially reluctant to honor price quote or car class that was reserved. She tried to talk me into paying for an upgrade and then informed me after I said no to the upgrade that they didn't have any cars in the class I had reserved so I would have to step down a class (which would have been too small for my needs). Supervisor ultimately intervened and situation was resolved, but not without unneeded stress.

Punti positivi: The car was clean, and met our needs.

Punti negativi: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.