Auto a noleggio economiche a Cleveland

Car smelled like smoke

Punti positivi: The rental was well priced and the pickup facility was very convenient

Punti negativi: Once the perfume wore off the car smelled like smoke. The attendant did not seem to care when we told him about the smoke issue at drop off.

Punti negativi: Horrible communication

Punti negativi: First off the windshield wipers didn’t work. Secondly, there was no washer fluid. Also there was this shaking vibration in the car. The remote battery was low and at times couldn’t get the car to start and had to try multiple times. Also I believe I was over charged and will be calling Alamo. I will not rent from Alamo again.

Only complaint: the car

Punti positivi: Fast pickup, the price.

Punti negativi: Full sized car ("Nissan Altima or equivalent") ended up being a crappy Jeep Compass.

Punti positivi: Nice car for the money, but...

Punti negativi: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.

My experience

Punti positivi: The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as well

Punti negativi: Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.

Flat tire

Punti negativi: got a flat tire.

Car smelled of smoke

Punti positivi: Ease of reservation through Kayak.

Punti negativi: The car smelled of disgusting cigarette smoke. Who smokes in rental cars? I should have been told of this in advance.

Did not get to this location

Punti negativi: Jfk ran out of cars. Didn't use this location

Punti negativi: You guys supposedly charge a fee and when the vehicle is returned they charge double very unhappy will never rent a vehicle thur you guys again.....

Wrong budget location

Punti positivi: N/a

Punti negativi: I needed the budget by CLE airport. Didn't complete my reservation

Punti negativi: Car had food grease on door and stearing , it was bad .

Punti negativi: Car smelled like a ashtray. It was horrible. There were no options and all they did was spray air fresheners which made it smell like a flavored cigarette for the first 20 minutes then straight up cigarettes after that. Windows down for sure. Sad

Ripped off

Punti negativi: We called to extend the rental by an extra day, when discussing the rate with the customer service agent, he gave us an estimate of $15 for the extra day. It sounded too good to be true so we asked again just to be sure. We agreed to a second day since the price is so low. When we followed up again to look into keeping the car for the entire weekend we were told our balance was $150 (not including miles). I understand that the $15 was an estimate, but 10x as much?!? That's just dirty.

Terrible

Punti positivi: Nothing

Punti negativi: I told the executive my flight was delayed. I needed someone to wait after hours. They said "yes, we will wait for you, we are monitoring your flight". They did not wait. I got stranded up to 3 am when I got a Uber.

EXPENSIVE!!!

Punti positivi: SUV was OK, no frills, but it was also a little difficult to figure out.

Punti negativi: Almost $100 for 26 hours-in Cleveland! Price gouging for sure.

Punti positivi: Itwas easy pickup and easy return

Punti negativi: I had to pay $25 dollars a day (two days ) because I returned early..However you didn't take off the two extra days I paid for!!!!!!! Not fair. Will never use dollar again if this is your policy. I understand the 25 dollars but only after the daily price is removed.

Trying to rip me off

Punti positivi: Nothing

Punti negativi: At check in , the rep quoted me the price significantly higher than what my reservation was booked at. He claimed there were taxes that were causing the difference but when I showed him the quotes reservation price, it miraculously was adjusted to the quote. The car was stinky and windshield was filthy but it got me from point A to point B. I then had an early am return before staff had arrived and used the key drop box. When I received the receipt for checkout via email, they assessed an additional $300 for supposed additional damages Upon spending another 15 minutes of hold time to get with a rep, it turned ou that they smelled the same smell and were charging a smoking damage Assessment along with taxes. We most definitely did not smoke in the car and will be disputing the charges with he credit card company. This wa the worst experience and only gave them one star because there were no negative options available in the survey.

Closed when arrived.

Punti negativi: They were not there when we arrived. We got there at 12:15am. They technically closed at midnight I guess but this was not communicated ahead of time. All other rental agencies had representatives available and we were able to book from one of them.

Punti positivi: N/A

Punti negativi: I wasn't able to actually rent a car for my trip- which I ended up missing because of new car rental rules that were implemented without telling their customers. In case you wanted to rent a car from the airport, make sure if you're a local renter (without a round trip airline ticket) that you have a major credit card in YOUR name available to put the hold on or they won't allow you to rent! IF you decide to go to a local rental car place (non-airport) make sure you have a utility bill in YOUR name. If not, you can't even be added on as an extra driver because that makes COMPLETE sense. I've rented from the airport and local enterprise more times than I can count and haven't had any of these rules implemented until I needed to leave for my trip Thursday and all of a sudden I couldn't get a vehicle. When I made the reservation, these "new rules" should have been spelled out in the email so I would have been prepared first thing Thursday morning so I didn't have to run around like a chicken with my head cut off before work!

Worst customer service ever!

Punti positivi: Comfortable ride, but lacked power on hills cross country from Ohio to Washington state.

Punti negativi: Service at pick up in Cleveland airport was the worst experience ever. The manager was rude and inconsiderate. The person at the pickup counter told me to sign and initial the contract without explaining anything or allowing me to read the terms. He said I just needed to sign it quickly because he had other customers waiting . I told him that I don't sign anything without reading it first, and if he needed to help other customers, he should get help from another service person. He assisted me less than 3 minutes and was extremely rude.

Punti positivi: nothing

Punti negativi: Bruce-my husbands number is 417-353-1801

Punti negativi: Gave a defective car. Would not reduce rate.

Punti positivi: Cooperation w client

Refund

Punti positivi: My money has not been returned it’s bern over a week

I booked through Kayak and my reservation was at the wrong location

Punti negativi: I booked my reservation themeough Kayak, and my car was reserved at the wrong location. I was supposed to get my car at the airport, but the pickup location was 45 minutes away. I ended up changing the reservation and paying twice as much for the same class of car from the airport location. Do yourself a favor and shop around yourself instead of using these aggregation sites.

Long say

Punti positivi: Checkout was quick and easy

Punti negativi: Requested airport pickup. System gave me an option 45 mins away. Had to take a taxi to pick it up.

Punti positivi: -- nothing the address for the rental was not the airport facility and I was not aware of that because the explanation on the website was misleading and they closed at 5:oo my plane landed at 5:30 went to hertz counter at airport facility and was told not here we will call they are closed and we have no cars you are out of luck goodby

Punti negativi: no cars misleading and no help and no more for you

Dirty

Punti negativi: Car wasVERY dirty - Inside and out

HORRIBLE

Punti positivi: Not much.

Punti negativi: The lady that checked me into the rental had an attitude, the car had not floor mats and the bluetooth would not sync with my phone. At check in there was a sign saying a receipt for gas purchased within 10 of their rental location must be left in the car or charges would result. I told them I had a 6:00 a.m flight and as a 5'2" single female I was not happy to be told that I must stop at 3:30-4:00 a.m in an unfamiliar area to do that, and that I always fill up the night before but just a bit outside that 10 mile radius. That is where the attitude came in. The lady made some notes in the computer and sent me on my way. I open my credit card statement yesterday, and Thrifty charged me 250.00 for a smoking fee. I am livid. I called and customer service told me that there was a note to charge me and NOT to take the charge off. I do not smoke in my rentals. Those that smoke, did so outside of the vehicle. Granted the car door may have been open to block a little of the frigid wind, but there is nothing that says that a 5 foot berth of non smoked in air must surround the car. I will NEVER rent from Thrifty again, which is too bad because I make frequent trips to the Cleveland area and require a car every time. They lost a customer with a potential of 5-10 rentals for various lengths of time. This last rental was 16 days. I will pay the higher cost for Avis as I have always had such great service from them and a wonderful staff.

Punti positivi: got to pick the car you want

Punti negativi: Cars were dirty and old

Reserved Vehicle Unavailable

Punti negativi: The vehicle that I had placed on reserve was not available and rather than provide a free upgrade to something similar but slightly larger they left me waiting for close to an hour for a car to drive off with. It was cold and raining and around 9 p.m. and no one came to my assistance. Finally, I went back out to the lot and said that I would take a lesser vehicle at the same cost just to be done with the situation. I drove off the lot with a brake grabbing and tobacco smoke smelling SUV without any discounts granted for this inconvenience.