Recensioni ospiti
Valutazione complessiva
7,5
Buono
Basato su 311 recensioni
Pulizia
7,7
Tariffa comfort
7,7
Ritiro/Riconsegna
7,2
Qualità/Prezzo
7,4
Recensioni recenti
Valutazione dei viaggiatori
64
35
29
13
33
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7,6
Punti positivi: Staff was ok just a little slow at pick up, very easy drop off..
Punti negativi: A cleaner car would have been nice. Not saying this car wasnt sanitized just had lots of spills inside of it where it wasnt cleaned and scratches on the outside with the lining of the truck falling down,com'on man spend some time cleaning them when they come back in..
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2,4
Punti positivi: No, I didn’t get the car at Beachwood, I had to go to Bedford. I got there had to wait in line for a long time while picking up and dropping off.
Punti negativi: The car was not clean, it smelled like smoke and the tank was not full.
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10,0
Punti positivi: The staff was very helpful and professional. Everything went smoothly.
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6,0
Punti negativi: They kept staring at the computer like something was wrong but wouldn't tell me. They finally confessed they let my car go to someone else. It isn't rocket science.
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6,8
Punti positivi: Easy pikcup and friendly staff in Cleveland.
Punti negativi: Difficult dropoff in Chicago with minimal direction.
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10,0
Punti positivi: The Ram truck was a great road car.
Punti negativi: Not much the people at both ends were very helpfull
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3,6
Punti negativi: Pick up took almost an hour, one person working with a line of people at airport, then couldn’t get out of the gate because computers were down. Drop off location was closed, so were any Hertz in vicinity, wanted me to backtrack 45 minutes in opposite direction to drop off car. I called customer service and couldn’t get a hold of ANYONE. Whole thing was a nightmare!
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10,0
Punti positivi: Everyone was helpful
Punti negativi: Nothing
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5,2
Punti positivi: I waited outside for at least 20 min to return my keys because they wont let anyone in the store, before someone even acknowledged me. The entire drop off process took 45 min. I think that's a little bit too long. And I'm also still waiting on the $200.00 deposit to be put back in my account. It's been 8 days now. I was told the car was perfect at drop off. So what's the hold up?
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10,0
Punti positivi: Staff was great
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2,0
Punti negativi: They charged me $100 internal cleaning fee after the fact for having dog hairs due to my service animal, despite telling me that it would be fine. There was no explanation of the gas fees. I returned with a 3/4 tank and was charged $45 for the remainder. My $43 rental ended up being $193. Worthless value.
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8,4
Punti positivi: Staff was friendly at pickup and particularly drop off.
Punti negativi: Vehicle was not the cleanest for pickup. Pieces of wood and screws in bed of truck.
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