|Rotta principale||Porto Alegre-Salgado Filho a San Paolo del Brasile Campinas-Viracopos|
|Aeroporto principale||San Paolo del Brasile Campinas-Viracopos|
Punti positivi: The food served was really good.
Punti positivi: N/A
Punti negativi: N/A
Punti positivi: they change the gate last min
Punti negativi: Should advise the passagers better
Punti positivi: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Punti negativi: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.
Punti negativi: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
Punti negativi: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
Punti positivi: TV screens on the back of seat
Punti negativi: TV screen stopped working mid-flight. Long wait at gate
Punti positivi: p
Punti negativi: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet
Punti negativi: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions
Punti positivi: Everything was excellent accept the entertainment.
Punti negativi: Entertainment
Punti positivi: Friendly crew and delicious snacks. Comfortable chairs.
Punti negativi: Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels.
Punti positivi: The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.
Punti negativi: The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.
Punti negativi: ..
Punti positivi: All flights take off on time and arrived on time.
Punti negativi: Food!
Punti negativi: Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.
Punti negativi: Refreshments were minimal.
Punti positivi: The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience.
Punti negativi: Food was decent.
Punti positivi: extremely attentive crew. courtesy necessaire pack. very clean plane.
Punti positivi: extremely considerate crew. Courtesy necessaire pack. very clean plane
Punti positivi: extremely gracious crew. very clean plane. courtesy necessaire pack.
Punti negativi: more recent movies options
Punti negativi: Would have been better if the first leg of the flight had not been so late that my connection could never work.
Got transferred to a later latam flight with connection but still
Punti positivi: For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible.
Punti negativi: more and more current movie options
Punti positivi: The crew was so kind, the food was great. The in flight entertainment was amazing!
Punti negativi: The plane was very cold!
Punti positivi: Very clean airplane and excellent crew
Punti positivi: sidefini landig, merci.
Punti negativi: The food
Punti negativi: The food
Punti positivi: Seat not confortable vry tide
Punti positivi: Crew was good but seat very tide for big people. Many close to me not well distributed.
Punti negativi: Space
Punti negativi: Bad size almost became a problem... bins are very small
Punti positivi: 2 seats, not 3, in this part of Economy
Punti negativi: The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag...
Punti positivi: Same comments as before: comfortable airplane, good food and friendly crew.
Punti negativi: There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight).
Punti positivi: Airplane was comfortable and food was good. The crew was also very friendly.
Punti negativi: There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late).
Punti positivi: Great experience overall
Punti negativi: No complaints
Punti positivi: Azul airlines the best !!
Punti positivi: The crew was amazing
Punti positivi: crew was kind.
Punti negativi: We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent.
Punti positivi: Azul is always amazing in terms of service!
Punti negativi: The price!
Punti negativi: We landed and spend 45min instide the plan to be able to unboard
Punti positivi: The crew as fine!
Punti negativi: The gate at the airport changed
Punti positivi: I arrived safely and so did my bags
Punti negativi: The delay of over an hour
Punti positivi: Flight left on time.
Punti negativi: Plane was dirty, it took flight attendants 1.5 hour to start service after take-off.
Punti positivi: They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen.
Punti negativi: Definitely the food. Pretty tasteless and unappealing
Punti negativi: Food !!!!
Punti positivi: N/A
Punti negativi: N/A
Punti positivi: Amazing crew and overall experience
Punti negativi: No complaints on this one
Punti positivi: Food
Punti positivi: Polite and friendly crew. Comfortable seats, new plane.
Punti negativi: Definitely the food could be better. It was tasteless.
Punti positivi: super punctual
Punti positivi: free-snack is good
Punti negativi: non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite.
Punti positivi: Nothing in special.
Punti negativi: Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)
Punti negativi: They cheat on us about the place of the seats.
Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic
Punti negativi: The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal.
Punti positivi: We got all of our bags! No lines. Smooth sailing
Punti positivi: The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.
Punti negativi: Not enough closed captioning in the onboard entertainment system.
Punti negativi: Pontualidade