Punti positivi: Ability to book seat selection upgrade and upgraded meals online
Punti negativi: Nothing, great value for the $
Punti positivi: Comfortable sleat
Punti negativi: They lost my bag and bring it to my hotel the day of departure. Spend 4 days without clothing and all necessary staff. After one month of going back and force emails and proofs of purchases,they only reimbursed me with $100. They told me that was their maximum. Supervisor was very rood in new york
Punti positivi: Great price
Punti negativi: No pillow? Come on Boarding was disorganized
Punti negativi: Edible food and some free entertainment.
Punti positivi: that there was free (included) hot food and water (not the case in all low cost companies). that flights were on time
Punti negativi: space: seats are really tight
Punti negativi: Seat was horribly uncomfortable, no personal entertainment, no free drinks except water and coffee
Punti negativi: Very tight seats
Punti positivi: Not worth it the cheap price once you add one luggage fees and count the inconvenience of delays. Could be okay in low season, but to be avoided in high season.
Punti negativi: Everything needs to be improved.
Punti negativi: I can not find cheaper connection flight from Turkey to Paris I bought another ticket from Ankara to San Francisco. Price was effort able but service was not that great.
Punti positivi: Crew was very nice.
Punti negativi: No Wi-Fi except for local onboard Wi-Fi with which you could watch maybe 10 different tv shows or movies for free. No entertainment system except for what you can use your phone for but also no place to charge your phone. Cramped space. No overhead fan
Punti negativi: Seat didn’t recline, no entertainment, not enough elbow room, delayed flight, too bright to sleep with tv light
Punti positivi: The crew was happy, friendly and helpful.
Punti negativi: We were nickle and dimed on baggage and weight. I suppose all airlines are doing the same, but it becomes expensive rather quickly. The entertainment system on the plane was a throwback to the 1970's, but we had been warned.
Punti positivi: Nothing
Punti negativi: Everything, they lost my luggage, food is awful, crew is abnormally obnoxious, will never fly xl again
Punti positivi: On time. Good relation Price-Quality. Excellent check-in. Sympatic crew
Punti negativi: USB connection doesn't work. Free Wine. Reclinable seat
Punti negativi: Internet was out. No inflight movies. Food was the worst airline food I have ever had, and that’s a low bar. How hard is it to cook pasta correctly?? Very apparently.
Punti negativi: The temperature was unacceptably cold and no blankets were provided since the crew said it was a day flight. Eleven hours of freezing on the plane!
Punti positivi: The flight was on time both ways - the crew were great.
Punti negativi: Like all flights these days - it’s full, cramped, and at one time quite stuffy.
Punti negativi: The entertainment system went down. Boarding was a bit confusing.
Punti positivi: Nothing about XL was likable.
Punti negativi: The seat comfort, offering free entertainment in more than just 1 language and 1 movie.
Punti positivi: Nothing
Punti negativi: Everything
Punti positivi: Nothing
Punti negativi: XL airways does not board on time! Waiting an hour and a half at midnight at Newark outrageous
Punti negativi: The worst flight i ever took. The food was not eatable and there was no screen on the 12 hours flight.
Punti negativi: Better phone support, I vs. 1 on ref. #
Punti negativi: We paid less for our flight to Paris on a different airlines and had more legroom, unlimited free movies, free wine, blankets and pillows. I will not travel on XL again
Punti negativi: The airline was a last-minute booking so I had no choice. I had been avoiding this airline due to inline reviews but I was pleasantly surprised - service and crew were excellent and so attentive. Everything was clean and I was surprised to get a meal too! I will definitely consider flying XL again!
Punti positivi: On a 10 hour flight they have no tv. They want you to use your phone or tablet to get access to their entertainment but didn’t think that on a 10 hour flight you need to charge your phone . No charging station under the seat. Horrible experience
Punti negativi: Install tv sets. It’s a long flight to talk to yourself
Punti positivi: The crew was adequate.
Punti negativi: 1. The food; charging for every drink except water??; it felt like flying on Ryanair (not a compliment); the planes are too small for transatlantic trip; no screens for entertainment? Overall, one of the worst flights that I've taken from CDG to the US (I've done perhaps 50 - 60 flights already).
Punti positivi: The crew was fine I just thought they would have gone around before breakfast to see if anyone wanted a drink of water. I was glad they gave us a blanket.
Punti negativi: Boarding on time I am not sure why we didn’t
Punti positivi: Crew is very nice
Punti negativi: Almost all ! Too tiny place even for small people. Entraintment is ridiculous and with fees ! You are like animals, one on each other. Very disappointed travel. Never again.
Punti negativi: I had an isle seat, the outside arm rest would not lift up so it was difficult to get up to use restroom. The recline didn't work so I had no sleep. When I retrieved my luggage one wheel was broken. It would be nice if more interaction from pilot to passengers. Speak louder so we can hear.
Punti negativi: No wifi
Punti positivi: Asik had enough leg room for me and reclined comfortably.
Punti negativi: My wife needed special assistance and the man at the gate told us he would come and get us and never did after I asked him three times for his help
Punti positivi: Price is good, crew is very nice.
Punti negativi: There is only wireless entertainment, which is OK but without in seat power, battery gone in a few hours on my phone... Need in seat power for long flights. Checkin in LA was very bad: long long line, plane delayed by an hour. Seat comfort is bad: no head rest with folding sides to support head
Punti positivi: Crew were nice
Punti negativi: Boarding process was insanity with zero structure or order, resulting in 1.5hr delayed departure causing me to miss connecting flight at CDG & thus important work events in my final destination tonight.
Punti positivi: At least the crew was nice.
Punti negativi: Not being delayed 3 hours and missing my connecting flight would have been better. having a screen with entertainment would have been better than having to download (can't) the XL app that says it is about to be expire on their website so not being prepared due to misinformation. Just poor. Sad.
Punti positivi: Inexpensive
Punti negativi: Shouldn’t have been delayed 3 plus hours
Punti negativi: Boarding was a bit chaotic. Otherwise fine.
Punti negativi: Online check-in didn't work so waited in line for a hour, then the flight was delayed and I missed a connecting flight to Prague. Terrible airline.
Punti positivi: Good price and provided food and good price
Punti negativi: Need power outlet since u expect us to use our devices for entertainment Provide pillow
Punti negativi: Seats are super tiny. No leg room. Very uncomfortable 7 hour flight. No food.
Punti negativi: Charged $80 USD because my carry-on was just over 10 kgs. An annoying fee, and a chaotic experience while they detained me and a dozen other people at the gate and shook us down for $$.
Zero flight entertainment.
Punti negativi: The seats are pretty narrow, so be aware of that.
Punti positivi: The crew was very nice
Punti negativi: Wider seats, super cramped
Punti positivi: Crew was great. Offered water , coffee and tea several times throughout the flight
Punti negativi: More options for free movies.
Punti positivi: Flight was on-time, nice crew
Punti negativi: Clarity when boarding - announcing what area is boarding when
Punti positivi: Everything was fine except for the entertainment
Punti negativi: Need charging ports for our phones
Punti positivi: Nothing
Punti negativi: Worst airline
Punti positivi: hot meal was good: fresh and tasty.
Punti negativi: my seat had broken decliner. Cabin maintenance could have been better. Plane seems old model: - has no individual fans, was too hot in a cabin. Seems AC was not working at all or barely noticeable. - no WiFi with access to WWW, only to plane intranet with few free movie choices.
Punti positivi: Very nice crew
Punti negativi: Small space
Flight to NY
Punti positivi: Boarding was quick
Punti negativi: Did not understand much of what the announcements were even when they were in English. Food was so so. Bread rolls could have been served a little warm not ice cold and hard as a rock.
Punti positivi: All but the disorganization during boarding
Punti negativi: Boarding disorganization, very slow. Left late.
Flying with XL
Punti negativi: Seats too close to each other compared to other airlines and felt that the seats are smaller too. I weigh ard 132# and felt tight in the seat.
Punti negativi: the worst and arrogant airlines counter staff I met. they don t try to help instead act bossy....they should be trained to respect the customers and bear in mind that we are providing them ....a job
XL IS EXTRA SMALL!
Punti negativi: I would not recommend this airline for transcontinental travel to anyone who has a body. Just for reference: I am 5'10 and wear women's size M. No legroom to speak of, the whole flight to/from Paris I felt like I was kneeling on a cement floor. There was breakfast provided on the flight to Paris, but coming back you had to pay for dinner. On a positive note, one piece of check-in luggage was included in the price of a ticket, But this is not enough to entice me to ever use this Xtra Lilliputian airline.
Punti positivi: Everything. I have no complaints. I was able to book this flight last minute (2 hrs before) due to my previous reservation being cancelled bc the airline went out of business......truly a lifesaver. The staff were excellent.
Punti negativi: My seat was right next to the bathroom
Punti positivi: Good food
Punti negativi: Long flight but not much to be done about that haha
Punti negativi: There was a delay of almost 4 hours
Food was bad
Punti positivi: The flight was 2 hours delayed.
Punti negativi: Despite the fact I had ordered kosher food in advanced, they didn’t have kosher food for us, not even for purchase. And one of the crew members made a very disgusting comment to me.
Cheap flight and convenient
Punti positivi: Very cheap ticket
Punti negativi: The seats are horrible , very small and uncomfortable