|Rotta principale||Sydney Kingsford Smith a Melbourne|
|Aeroporto principale||Sydney Kingsford Smith|
Punti negativi: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
Punti positivi: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Punti negativi: Typical coach seats but that’s what we paid for
Punti negativi: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
Punti positivi: Crew were great and service was polite
Punti negativi: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
Punti positivi: Yes the crew was great.
Punti negativi: Seats could have been more comfortable and very little leg room.
Punti positivi: The efficiency of the process from boarding to disembarkation.
Punti negativi: The flight was delayed, however I understand this happens in aviation.
Punti positivi: We did not use this flight and I was told that I could not receive a refund.
Punti positivi: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
Punti positivi: Kind cabin crews
Punti negativi: Be punctual
Punti positivi: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Punti negativi: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
Punti positivi: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Punti negativi: The snack offered on board was quite small.
Punti positivi: The flight went well. The crew was accommodating.
Punti positivi: Left on time. Clean plane.
Punti negativi: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
Punti positivi: Crew very very slow serving meal.
Punti negativi: The delay was out of there hands and other passengers did not listen to instructions
So not there fault really
Punti negativi: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
Punti positivi: The crew did well checking up on everyone regularly and the plane was comfortable.
Punti negativi: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
Punti positivi: Quick boarding
Punti negativi: Plane was delayed. Second Virgin flight in a row for me.
Punti positivi: Crew were lovely. Business class attendant was really nice.
Punti negativi: Nothing. Great experience.
Punti positivi: I just enjoy Virgin as the crew are always nice
Punti negativi: I find the seats a little uncomfortable. But it’s possible just me
Punti positivi: Same old mediocre service a bit like catching a bus really very mundane
Punti negativi: Food and entertainment
Punti negativi: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
Punti positivi: The crew was amazing
Punti negativi: A bigger, more comfortable aircraft
Punti positivi: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
Punti negativi: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
Punti positivi: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
Punti negativi: Some fashion model wishing me happy flying? I really don't know. :)
Punti negativi: It's a short 50 min flight, can't ask for anything more.
Punti negativi: Bag drop was a mess in flight was great
Punti positivi: Very punctual and well managed
Punti negativi: Not the best landing and could've moved people from allocated seats to make flight more spacious
Punti positivi: NYE celebration aboard, lovely staff, easy and peaceful flight
Punti positivi: No complaints, relatively spacious economy seats
Punti negativi: Food was nothing to write home about
Punti positivi: Movies good Boarding and luggage retrieval good
Punti negativi: Arrived an hour late Was another passengers fault tho but annoying
Punti negativi: Flight was late and Sydney departures chaotic AND CROWDED
Punti positivi: Crew was nice.
Seats were ok.
Paid for extra leg room but was not helpful.
Wanted to upgrade to business class but they were not ready to negotiate.
They had empty seats but wanted fill price.
Punti negativi: Better food choice. Sets more comfortable. Offer better price for upgrades.
Punti negativi: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
Punti positivi: Exit row seating.
Punti positivi: When it was finally over!
Punti negativi: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
Punti negativi: Everything
Punti positivi: Crew was good, seat was tight.
Punti negativi: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
Punti positivi: I got alive to my destination
Punti negativi: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
Punti positivi: Included check-in baggage
Punti negativi: Food options on the menu are very limited
Punti negativi: Flight delayed by 45 min
Lost my checked bag
Punti positivi: The seat was awesome and crew members were magnificent
Punti positivi: Business class seats require improvement
Punti positivi: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa.
The flight attendant crew was superb, attentive, and friendly.
Punti positivi: Seat material (leather) and cushion was comfortable.
Punti negativi: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
Punti negativi: Very comfy seats! Quick boarding process. Nice flight
Punti positivi: Virgin are great.
Punti positivi: The service was great
Punti negativi: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
Punti positivi: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Punti negativi: perhaps a second offer of tea /coffee after the meal.
Punti positivi: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
Punti positivi: Short flight, and getting a meal made it go faster
Punti negativi: Can’t really think of anything
Punti positivi: Crew was friendly!
Punti negativi: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
Punti positivi: Crew was amazing
Punti negativi: Nothing, great flight
Punti negativi: Delayed flight yet again
Punti positivi: Always on time, good range of movies/shows and free wifi
Punti negativi: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
Punti negativi: The flight was delayed for almost two hours.
Punti positivi: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Punti negativi: Everything was perfect.
Punti positivi: Crew made the very long flight comfortable and kept me informed.
Punti negativi: Everything went very well.