Recensioni viaggiatori
VALUTAZIONE COMPLESSIVA
8,0
Ottimo
Basato su 1.517 recensioni
Complessivo
8,1
Imbarco
8,2
Tariffa comfort
7,8
Personale
8,5
Divertimento
8,0
Cibo
7,8
Informazioni su Virgin Atlantic
| Codice IATA | VS |
|---|---|
| Rotte | 72 |
| Rotta principale | New York Internazionale John F. Kennedy a Londra-Heathrow |
| Aeroporti salvati | 30 |
| Aeroporto principale | Londra-Heathrow |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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6,0
Punti positivi: Crew was great !!!
Punti negativi: Seating in upper class is uncomfortable and bedding is not fresh.
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6,4
Punti positivi: The seating in upper class is unconventional and uncomfortable.
Punti negativi: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
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6,0
Punti negativi: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
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10,0
Punti negativi: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
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4,3
Punti positivi: Decent crew, nice snacks.
Punti negativi: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
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3,6
Punti negativi: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
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10,0
Courtesy
Punti positivi: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
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8,6
Punti positivi: Entertainment and helpful staff
Punti negativi: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
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9,0
Punti positivi: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Punti negativi: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
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8,3
Punti positivi: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Punti negativi: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
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10,0
Punti positivi: The crew looked after us well
Punti negativi: It was all good
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9,3
Punti positivi: such a big difference in size of aircraft, very comfortable and great crew.
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7,6
Punti positivi: the crew was very polite and professional.
Punti negativi: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
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10,0
Punti positivi: Crew was very attentive...food selection was excellent
Punti negativi: Nothing
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9,0
Punti positivi: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Punti negativi: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
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7,3
Punti positivi: Speedy boarding and good locker space
Punti negativi: Lack of room in seat especially with seat in front reclined.
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6,3
Punti positivi: Nice crew
Punti negativi: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
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5,0
Punti positivi: Crew was generally nice and caring.
Punti negativi: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
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9,6
Punti positivi: Everything was easy
Punti negativi: Business class seats are snug for big people compared to other airlines
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9,3
Punti positivi: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Punti negativi: Checking in bags and printing boarding passes were long unorganized lines of people
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4,6
Punti positivi: Crew was nice
Punti negativi: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
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10,0
Punti negativi: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
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10,0
Punti positivi: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Punti negativi: No. Keep up the good work!
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10,0
Punti positivi: Premium economy was perfect, smaller cabin with less people, great flight.
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8,6
Punti positivi: Crew was great!
Punti negativi: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
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7,0
Punti negativi: Squishy space and very late flight unfortunately
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7,6
Jhb to Lhr
Punti positivi: Most of it was of a reasonable standard.
Punti negativi: Plane was full
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8,3
Punti positivi: Great crew. Very kind and efficient.
Punti negativi: American carriers seem to enjoy poor seat ergonomics.
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10,0
Punti positivi: Craig in first cabin flight crew was amazing. :))))
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9,0
Punti positivi: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Punti negativi: USB socket on the entertainment on both flight out and return was broken.
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10,0
Punti positivi: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
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10,0
Punti positivi: Excellent airline
Punti negativi: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
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10,0
Punti positivi: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Punti negativi: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
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5,6
Punti positivi: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.
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0,0
Punti negativi: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
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4,3
Punti negativi: Seats were really old and outdated
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8,0
Punti positivi: The food was good. The lane was comfortable
Punti negativi: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
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10,0
Punti positivi: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
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9,2
Punti positivi: The crew were lovely and the seats were ok.
Punti negativi: Not a lot to Improve on to Be fair
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5,3
Punti positivi: Crew was attentive.
Punti negativi: Tiny, uncomfortable seats with warn cushions.
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5,0
Punti positivi: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Punti negativi: Seat was shockingly small, even for economy class. TV was poor quality.
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8,6
Punti positivi: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
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9,3
Punti positivi: Karl was amazing! So helpful and sweet!
Punti negativi: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
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8,0
Punti positivi: Comfortable seat. Great crew!
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8,0
Punti positivi: Amazing and helpful crew. Great seat.
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7,0
Punti positivi: Not crowded. Crew was good.
Punti negativi: Not taking a bus to board the plane.
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7,6
Punti negativi: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
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8,3
Punti positivi: The crew were all excellent
Punti negativi: Dinner choice was poor. Starter was just a few salad leaves.
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8,0
Punti positivi: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
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6,3
Punti negativi: My tv screen could not show the movies
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8,3
Punti positivi: The crew was very good and there was enough leg room.
Punti negativi: The dinner option was underwhelming.
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10,0
Punti positivi: The crew on Virgin Atlantic was superb!
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9,3
Punti positivi: The crew where awesome and catered to every need and requirement.
Punti negativi: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
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8,6
Punti positivi: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Punti negativi: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
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8,6
Punti positivi: The crew was outstanding and the good choices were excellent
Punti negativi: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
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10,0
Punti positivi: Comfy, nice crew, attentive.
Punti negativi: Nowt
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6,0
Punti positivi: crew was nice
Punti negativi: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
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6,3
Punti positivi: It was empty so we were told we could move around in the empty seats
Punti negativi: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
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10,0
Punti negativi: Nothing
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10,0
Punti positivi: Excellent service!
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10,0
Punti negativi: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
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10,0
Courtesy
Punti positivi: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
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8,6
Punti positivi: Entertainment and helpful staff
Punti negativi: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
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9,0
Punti positivi: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Punti negativi: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
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10,0
Punti positivi: The crew looked after us well
Punti negativi: It was all good
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9,3
Punti positivi: such a big difference in size of aircraft, very comfortable and great crew.
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10,0
Punti positivi: Crew was very attentive...food selection was excellent
Punti negativi: Nothing
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9,0
Punti positivi: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Punti negativi: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
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9,6
Punti positivi: Everything was easy
Punti negativi: Business class seats are snug for big people compared to other airlines
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9,3
Punti positivi: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Punti negativi: Checking in bags and printing boarding passes were long unorganized lines of people
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10,0
Punti negativi: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
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10,0
Punti positivi: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Punti negativi: No. Keep up the good work!
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10,0
Punti positivi: Premium economy was perfect, smaller cabin with less people, great flight.
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8,6
Punti positivi: Crew was great!
Punti negativi: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
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10,0
Punti positivi: Craig in first cabin flight crew was amazing. :))))
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9,0
Punti positivi: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Punti negativi: USB socket on the entertainment on both flight out and return was broken.
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10,0
Punti positivi: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
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10,0
Punti positivi: Excellent airline
Punti negativi: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
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10,0
Punti positivi: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Punti negativi: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
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10,0
Punti positivi: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
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9,2
Punti positivi: The crew were lovely and the seats were ok.
Punti negativi: Not a lot to Improve on to Be fair
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8,6
Punti positivi: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
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9,3
Punti positivi: Karl was amazing! So helpful and sweet!
Punti negativi: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
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10,0
Punti positivi: The crew on Virgin Atlantic was superb!
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9,3
Punti positivi: The crew where awesome and catered to every need and requirement.
Punti negativi: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
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8,6
Punti positivi: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Punti negativi: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
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8,6
Punti positivi: The crew was outstanding and the good choices were excellent
Punti negativi: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
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10,0
Punti positivi: Comfy, nice crew, attentive.
Punti negativi: Nowt
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10,0
Punti negativi: Nothing
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10,0
Punti positivi: Excellent service!
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8,3
Punti positivi: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Punti negativi: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
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7,6
Punti positivi: the crew was very polite and professional.
Punti negativi: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
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7,3
Punti positivi: Speedy boarding and good locker space
Punti negativi: Lack of room in seat especially with seat in front reclined.
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7,0
Punti negativi: Squishy space and very late flight unfortunately
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7,6
Jhb to Lhr
Punti positivi: Most of it was of a reasonable standard.
Punti negativi: Plane was full
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8,3
Punti positivi: Great crew. Very kind and efficient.
Punti negativi: American carriers seem to enjoy poor seat ergonomics.
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8,0
Punti positivi: The food was good. The lane was comfortable
Punti negativi: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
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8,0
Punti positivi: Comfortable seat. Great crew!
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8,0
Punti positivi: Amazing and helpful crew. Great seat.
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7,0
Punti positivi: Not crowded. Crew was good.
Punti negativi: Not taking a bus to board the plane.
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7,6
Punti negativi: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
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8,3
Punti positivi: The crew were all excellent
Punti negativi: Dinner choice was poor. Starter was just a few salad leaves.
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8,0
Punti positivi: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
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8,3
Punti positivi: The crew was very good and there was enough leg room.
Punti negativi: The dinner option was underwhelming.
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6,0
Punti positivi: Crew was great !!!
Punti negativi: Seating in upper class is uncomfortable and bedding is not fresh.
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6,4
Punti positivi: The seating in upper class is unconventional and uncomfortable.
Punti negativi: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
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6,0
Punti negativi: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
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4,3
Punti positivi: Decent crew, nice snacks.
Punti negativi: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
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3,6
Punti negativi: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
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6,3
Punti positivi: Nice crew
Punti negativi: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
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5,0
Punti positivi: Crew was generally nice and caring.
Punti negativi: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
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4,6
Punti positivi: Crew was nice
Punti negativi: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
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5,6
Punti positivi: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.
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0,0
Punti negativi: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
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4,3
Punti negativi: Seats were really old and outdated
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5,3
Punti positivi: Crew was attentive.
Punti negativi: Tiny, uncomfortable seats with warn cushions.
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5,0
Punti positivi: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Punti negativi: Seat was shockingly small, even for economy class. TV was poor quality.
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6,3
Punti negativi: My tv screen could not show the movies
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6,0
Punti positivi: crew was nice
Punti negativi: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
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6,3
Punti positivi: It was empty so we were told we could move around in the empty seats
Punti negativi: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
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Stato volo
Virgin Atlantic- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
206
Londra
LHR
Hong Kong
HKG
250
Londra
LHR
Shanghai
PVG
251
Shanghai
PVG
Londra
LHR
207
Hong Kong
HKG
Londra
LHR
454
Tel Aviv
TLV
Londra
LHR
4
New York
JFK
Londra
LHR
156
Las Vegas
LAS
Londra
LHR
8
Los Angeles
LAX
Londra
LHR
3
Londra
LHR
New York
JFK
155
Londra
LHR
Las Vegas
LAS
7
Londra
LHR
Los Angeles
LAX
301
Nuova Delhi
DEL
Londra
LHR
300
Londra
LHR
Nuova Delhi
DEL
41
Londra
LHR
San Francisco
SFO
450
Johannesburg
JNB
Londra
LHR
105
Londra
LHR
Seattle
SEA
106
Seattle
SEA
Londra
LHR
449
Londra
LHR
Johannesburg
JNB
355
Mumbai
BOM
Londra
LHR
354
Londra
LHR
Mumbai
BOM
412
Lagos
LOS
Londra
LHR
20
San Francisco
SFO
Londra
LHR
411
Londra
LHR
Lagos
LOS
75
Manchester
MAN
Orlando
MCO
453
Londra
LHR
Tel Aviv
TLV
64
L'Avana
HAV
Londra
LGW
63
Londra
LGW
L'Avana
HAV
117
Londra
LHR
Miami
MIA
118
Miami
MIA
Londra
LHR
104
Atlanta
ATL
Londra
LHR
22
Washington
IAD
Londra
LHR
103
Londra
LHR
Atlanta
ATL
21
Londra
LHR
Washington
IAD
76
Orlando
MCO
Manchester
MAN
158
Boston
BOS
Londra
LHR
128
New York
JFK
Manchester
MAN
127
Manchester
MAN
New York
JFK
2
New York
EWR
Londra
LHR
27
Londra
LGW
Orlando
MCO
157
Londra
LHR
Boston
BOS
1
Londra
LHR
New York
EWR
28
Orlando
MCO
Londra
LGW
110
Atlanta
ATL
Manchester
MAN
109
Manchester
MAN
Atlanta
ATL
97
Londra
LGW
Castries
UVF
98
Scarborough
TAB
Castries
UVF
98
Castries
UVF
Londra
LGW
97
Castries
UVF
Scarborough
TAB
34
Saint John's
ANU
Londra
LGW
30
Bridgetown
BGI
Londra
LGW
33
Londra
LGW
Saint John's
ANU
29
Londra
LGW
Bridgetown
BGI
Principali rotte aeree
Principali aeroporti serviti da Virgin Atlantic
- Aeroporto di Londra-Heathrow (LHR)
- Aeroporto di New York Internazionale John F. Kennedy (JFK)
- Aeroporto di Manchester (MAN)
- Aeroporto di Orlando (MCO)
- Aeroporto di Londra-Gatwick (LGW)
- Aeroporto di Internazionale di Los Angeles (LAX)
- Aeroporto di Johannesburg Aeroporto Internazionale O.R. Tambo (JNB)
- Aeroporto di Boston Logan Intl (BOS)
- Aeroporto di Internazionale di San Francisco (SFO)
- Aeroporto di Atlanta Internazionale di Atlanta-Hartsfield-Jackson (ATL)
- Aeroporto di Las Vegas Mccarran (LAS)
- Aeroporto di Seattle Internazionale di Seattle-Tacoma (SEA)
- Aeroporto di Internazionale di Miami (MIA)
- Aeroporto di Shanghai Pu Dong (PVG)
- Aeroporto di Internazionale di Hong Kong (HKG)
Informazioni su Virgin Atlantic
- VS Codice IATA
- +44 (0) 7481 339184 Chiama
- virginatlantic.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.