|Rotta principale||Hanoi Aeroporto Internazionale Noi Bai a Ho Chi Minh|
|Aeroporto principale||Ho Chi Minh|
Punti negativi: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
Punti positivi: Check in was good
Punti negativi: Food. Don’t serve anything if it is going to be that bad. And offer beverages
Punti negativi: Onboarding time
Punti negativi: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
Punti positivi: Liked that the busses to gate at arrival were not packed
Punti negativi: Not having middle seats filled thought that was terrible
Punti positivi: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
Punti positivi: Short flight, comfortable schedule
Punti negativi: I did not get a comfortable seat
Punti positivi: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
Punti negativi: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage
Punti positivi: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
Punti negativi: Ok
Punti positivi: They boarded the plane early, which meant we arrived at our destination early.
Punti negativi: All we got was a bottle of water.
Punti positivi: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
Punti negativi: Keep up great service standards
Punti positivi: Food and crew
Punti negativi: Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines
Punti positivi: The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.
Punti negativi: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.
Punti positivi: Crew were great. Seating was comfortable.
Punti negativi: Boarding seems a bit of a crazy process.
Punti positivi: Plane is good
Punti negativi: Delay 2x poor
Punti positivi: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.
Punti negativi: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.
Punti negativi: Drinks.
Punti positivi: Was given lounge access, quick easy boarding, very organized.
Punti negativi: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete
Punti positivi: seat uncomfortable, food wasn't good
Punti negativi: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777
Punti positivi: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row
Punti negativi: We’re used to entertainment in seat like delta
Punti negativi: Excellent service over all.
Punti negativi: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.
Punti positivi: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.
Punti negativi: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.
Punti positivi: Reasonable price and not complicated
Punti negativi: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.
Punti negativi: On-time departure
Punti positivi: Didn’t seem perfectly organized at all times. But they did a good job regardless.
Punti positivi: The crew was great.
Punti negativi: But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages.
Punti positivi: Yes
Punti positivi: The flight attendants were wonderful and the business class seats were very spacious and comfortable.
Punti positivi: Friendly crew. Short flight, very efficient
Punti negativi: It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!
Punti positivi: no-nonsense, plain flight, what else would a frequent flyer wish?
Punti positivi: I love flying on Vietnam Airlines
Crew always friendly and helpful
Punti positivi: crew were friendly and professional, food was not too bad for aeroplane food.
Punti negativi: In-flight entertainment
Punti negativi: If a flight is delayed, they could inform us.
Punti negativi: Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you
Punti negativi: Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air
Punti negativi: They could improve on the entertainment and service.
Punti positivi: The cabin crew were very pleasant.
Punti negativi: The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute.
Punti negativi: Very little. Just a great flight .
Punti negativi: Got me there, no worries.
By far the worst airline I've flown with
Punti positivi: Food was the only good part
Punti negativi: The crew was rude, no blankets, no entertainment. Overall was not good
Still my least favorite flight
Punti positivi: Food, the entertainment selection
Punti negativi: The crew
Punti positivi: Crew
Punti negativi: Slow check-in not very comfortable seats and food was awful.
Punti negativi: Cleanliness of plane interior can be improved.
Punti positivi: The flights left and arrived on time.
Punti negativi: When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues.
Punti negativi: Allowing the boarding of business class passengers before economy class passengers.
Punti negativi: More chairs at boarding gate in Bangkok, please
Punti positivi: Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours.
Punti negativi: I could not check in online.
Punti negativi: Food
Punti negativi: Departing on time, boarding more organized fashion.
Punti positivi: plane was new and captain was professional
Punti negativi: plane was badly late and the boarding process was poorly coordinated
Punti positivi: The crew was very nice.
Punti negativi: There were passengers clapping through the whole flight.
Punti positivi: The fact that it was an over night flight.
Punti negativi: 1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice.
Punti positivi: On time service and crew service
Punti negativi: Improvement to entertainment and food selection
Punti positivi: Staffs are nice, food is good
Punti negativi: Delay 50’ without anouncing
Punti positivi: The entire flight was pleasurable. The crew was outstanding.
Punti negativi: Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged.