|Rotta principale||Taipei-Taoyuan a Singapore-Changi|
Punti negativi: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight
Punti negativi: Flight delayed. Please be punctual if can’t be earlier.
Punti positivi: Nothing
Punti negativi: No delays
Punti negativi: Flight delayed.
Punti positivi: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.
Punti negativi: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.
Punti negativi: Everything
Punti negativi: N
Punti positivi: Comfortable, clean, good crew, early landing.
Punti negativi: 15 minutes stuck on the bus at disembarkation sucked.
Punti positivi: The leg room
Punti negativi: Boarding process
Punti positivi: The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette).
Punti negativi: Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier).
Punti negativi: Leg room
Punti positivi: Enjoyed buying extended leg room
Punti negativi: Water should be a standard on a 4 hour flight
Punti positivi: Scoot in silence
Punti positivi: Flight was short
Punti negativi: Seats are very tight if you are over 5’6
Punti positivi: Yes
Punti negativi: All ok
Punti positivi: It was very good value for money.
Punti positivi: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.
Punti negativi: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.
Punti negativi: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.
Punti positivi: Amazig Airplane
Punti positivi: Crew were good
Punti negativi: Flight was late.
Punti positivi: Crew were good.
Punti negativi: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.
Punti negativi: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.
Punti positivi: Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous
Punti positivi: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.
Punti negativi: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS
Punti positivi: N/A
Punti negativi: N/A
Punti positivi: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them.
Ground staff in Bangkok
Punti positivi: Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting.
Punti negativi: My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me.
Punti positivi: we were on time and landed ahead of schedule.
Punti negativi: nowhere to store our cabin luggage
Punti positivi: The food was good. The service very good. Check in was so fast.
Punti negativi: Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out
Punti negativi: Allow us to upgrade class
Punti positivi: Crew were kindly
Punti negativi: Seats can be more comfortable
Punti negativi: I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips
Punti positivi: Can't complain
Punti negativi: Cheaper? :) !
Punti positivi: Quick boarding
Punti negativi: Overpriced drinks and snacks
Punti positivi: Head rest not comfortable. Short distance okay not long one.
Punti negativi: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.
Punti negativi: Music or movie will be good.
Punti positivi: Extremely rude.
Punti negativi: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.
Punti positivi: I hope never to fly Scoot again.
Punti negativi: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.
Punti positivi: Clean
Punti negativi: I am not sure why they were delayed.
Punti positivi: The Business Class bed was nice
Punti negativi: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)
Punti negativi: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded
Punti negativi: You can choose your seat but when you pay you can choose a seat and I don’t like this
Punti positivi: Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!
Punti negativi: Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.
Punti negativi: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare
Punti positivi: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.
Punti positivi: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.
Punti positivi: On Time No Frills.Overall Good
Punti negativi: Nothing
Punti positivi: MinimumService！
Punti negativi: MinimumService！
Punti positivi: Good price. Was on time, seats were comfortable, helpful staff
Punti negativi: No use of headphones 30 minutes before take off and arrival
An Ok low cost flight
Punti positivi: Everything worked
Punti negativi: Nothing
2 hours delayed because an update in the software
Punti positivi: It was a good flight
Punti negativi: The long delay......
First Scoot Flight
Punti positivi: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.
Punti negativi: Could not recline chair
You get what you pay for
Punti negativi: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Could use an update of refreshments available.
Punti positivi: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.
Punti negativi: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.
Punti positivi: Overall it was a good flight.
Punti negativi: No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.
Scoot are terrible
Punti positivi: Crew on Singapore airlines were very helpful, friendly and accommodating.
Punti negativi: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.
Punti positivi: The Staff were friendly and efficient, considering the flight time being very short.
The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job.
The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.
Punti negativi: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.
Punti negativi: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them
Cramped, uncomfortable flight
Punti negativi: I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar
TR302 is ok. only late 10mins. It uses gate F34 instead of tarmac
Punti positivi: boarding is thru gate and not tarmac
Punti negativi: food are expensive.