|Rotta principale||Symkent a Nur-Sultan Nursultan Nazarbayev Intl|
|Aeroporto principale||Nur-Sultan Nursultan Nazarbayev Intl|
Punti positivi: The crew was nice, but the company does not treat passenges as hyumanbs
Punti negativi: Have a spare aeroplane to replace the one out of order
Very problematic trip
Punti positivi: The flight changed from original 3:20 to 4:20 which is expected. But then comes 4:30 the boarding gate never opened and nobody from the Airlines was present to ask questions. I tried to go around and ask different employees of the airport and found out that our plane is not leaving due to wind pressure. At the very same time I noticed that the wind wasn’t really that bad and watched other planes took off without any delay or problems. The gate to our flight opened almost 10 am.
Punti negativi: There should have been announcement for the reason of delay. We he passengers were exhausted but due to the unknown situation, uncertainty and cariocity could not rest or get a little sleep. When arrived at the transit airport, there was no one to explain where to go or what to do about the delay of flights. I went back to the custom police who told me to hurry up because the flight of our final destination is about to take off from the second floor. I rushed to get there and after bouncing around by different windows I was told to go to another security process and read the flight information on the board. I found the board where the name of the city was mentioned but no gate number nor time of flight. Finally after asking questions from different passengers I got on the plane and sat on the seat in a very hot wheather not knowing the time of flight. After half out of exhaustive heat the plane took off. Needless to say, it was a horrible experience.
Delays and surprises ... with poor communications
Punti positivi: Scat handled our baggage well.
Punti negativi: The worst part was the surprise layover to refuel. If I had known there was going to be a 2nd layover, I would not have bought these tickets. I also did not appreciate the long wait in the Almaty where the people at the counter told us a few times that we would leave in '30 minutes'. Altogether, we waited for 5 hours.
When is the flight leaving?
Punti positivi: Smooth flight once we got on board. Helpful, attentive flight crew.
Punti negativi: Again, very poor communications. Although the flight had been delayed by quite a few hours, the departure board never changed from its original times. We never knew if we had time to eat ... or when we were leaving. I wish they had announced our flight in English. We almost missed the flight. This was a stressful layover.
Punti positivi: Quick
Punti positivi: L'equipaggio era gentile, ma l'azienda non tratta i passanti come iumanbs
Punti negativi: Avere un aereo di riserva per sostituire quello fuori servizio
Quando parte il volo?
Punti positivi: Volo liscio una volta che abbiamo ottenuto a bordo. Personale di volo disponibile e attento.
Punti negativi: Ancora una volta, comunicazioni molto scarse. Anche se il volo era stato ritardato di poche ore, il bordo di partenza non è mai cambiato dai relativi tempi originali. Non sapevamo mai se avessimo il tempo di mangiare ... o quando andavamo. Vorrei che avessero annunciato il nostro volo in inglese. Abbiamo quasi perso il volo. Questo è stato un laico stressante.
Ritardi e sorprese ... con scarsa comunicazione
Punti positivi: SCAT ha gestito bene il nostro bagaglio.
Punti negativi: La parte peggiore è stata la sosta a sorpresa per fare rifornimento. Se avessi saputo che ci sarebbe stato un 2nd layover, non avrei comprato questi biglietti. Inoltre non ho apprezzato la lunga attesa negli Almaty, dove la gente al banco ci ha detto alcune volte che avremmo lasciato in '30 minuti'. Nel complesso, abbiamo aspettato 5 ore.
Punti positivi: Quick