Codice IATA | BI |
---|---|
Rotte | 42 |
Rotta principale | Londra-Heathrow a Bandar Seri Begawan Brunei Intl |
Aeroporti salvati | 22 |
Aeroporto principale | Bandar Seri Begawan Brunei Intl |
Punti positivi: Portion of the food
Punti negativi: More food for long flight
Punti positivi: All was good service, seating comfort and food..
Punti negativi: Entertainment content can be more popular in terms of film and television programs
Punti positivi: Everything was as expected. .sevice, food and seating was good not cramped. .
Punti negativi: The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular ..
Punti positivi: Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room.
Punti negativi: Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard.
Punti positivi: seats and airplane are in superior state
Punti negativi: the food and boarding
Punti positivi: Yes indeed. Polite and listening.
Punti negativi: Snacks at the beginning, dessert, and inflight duty free.
Punti positivi: The crew were very good and attentive.
Punti negativi: Although the film choice was ok, the more recent releases were absent.
The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day.
Flight attending charactor
Punti positivi: They are friendly and able to be approach when we have
Punti negativi: The flight was new.
Tiny Legroom
Punti positivi: Service, food served.
Punti negativi: Economy class legroom is too tight and not comfortable.
Regarding E-Ticket
Punti positivi: I Like The Flight is On Time
Punti negativi: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks
AMAZING CREW!
Punti positivi: Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!
Wonderful!
Punti positivi: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment
Off load
Punti negativi: Immigration
Off load
Punti negativi: Immigration
Punti negativi: Change to HiFly plane - noticeable difference in most aspects
Punti positivi: Very nice flight and very comfortable with extra leg room
Was in business cabin, feels basic
Punti positivi: No problem
Punti negativi: Service can b warmer
Ok
Punti positivi: No problem
Punti negativi: Service can b warmer
Practically no entertainment, just a common screen
Ok
Punti positivi: Crew were ok
Punti negativi: Delayed
Not enough blanket
Seat angle too upright, not comfortable
Punti negativi: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.
My first flight with Royal Brunei
Punti positivi: Their Dreamliner plane is spacious, well fitted, not cramped.
Punti negativi: Unable to listen to movies with their headphones - too much static
Super-delayed flight!
Punti positivi: None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay.
Comfort
Punti positivi: Comfortable seats
Punti negativi: Can improve food.
Punti positivi: Entertainment is very up to date
Crew striving to help
Nice all in all
Punti negativi: Boarding usually late
nice trip
Punti positivi: legroom good despite A320 being much inferior to B387
Found an aisle seat helpful to older passenger
flight on time
cabin crew friendly and efficient
selected fish meal.bangus..very good
did not miss alcohol
captain spoke normal English
happy with travellers prayer
good airbridge on arrival with nearby toilets
pleasant arrival procedure for overnight stay
Punti negativi: A 320 necessarily lowers the quality compared with dreamliner
eg access to toilets and aisle width and entertainment system
at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor
no other problems
Excellent
Punti positivi: Friendly crew, always available and happy to help
Punti negativi: Boarding was late
Love your airline
Punti positivi: Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked
Punti negativi: Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.
Big squeeze on cheap plane
Punti positivi: Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough.
Punti negativi: See above.
Aircraft not ok for busy sector.
Eg A330 required
Punti negativi: airplane is a little bit old.
Punti negativi: Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.
Amazing airline
Punti positivi: Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!
Punti negativi: I was sitting around a lot of families with kids
Punti positivi: The crew was really friendly and helpful
Punti negativi: I didn’t like nothing
Flight from Melbourne to Brunei is very good from airline to crew.
Punti positivi: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Punti negativi: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
Punti positivi: We were in transit and I checking-in was orderly. Grateful for friendly crew.
Punti negativi: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.
Great flight
Punti positivi: Gave me aisle seat, great service
Great airline, definitely fly with them again.
Punti positivi: Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.
Punti negativi: The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.
Punti negativi: The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.
Exemplary service
Punti positivi: The cabin crew were very friendly, organised and polite
Punti negativi: The layover at Brunei airport was a little boring as there's not much to do for three hours.
Punti positivi: The cabin crew were very friendly, organised and polite.
Punti negativi: The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep.
Amazing crew
Punti positivi: Best crew I have ever had
Punti negativi: Leg room is too small.
Great flight
Punti positivi: Crew are just the best
Punti negativi: Boarding was disorganised, excellent service otherwise.
Gets you from point a to point b
Punti positivi: They were able to accommodate my request to move to an aisle seat
Punti negativi: Sticklers for luggage weight and the plane was small
The booking process was a nightmare.
Punti positivi: I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare
Punti negativi: BYojet shouldn't be with Kayak get rid of them.
Beats driving
Punti positivi: Short and sweet flight.
Punti negativi: Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!
A truly wonderful flight!
Punti positivi: The food!!!!
Punti negativi: Nothing
Great crew, food, flight
Punti positivi: Service with a smile. Great manners.
Punti negativi: Nothing. Great crew, food, flight.
Punti negativi: I like the flexibility of the staff re changing seats.
Ground and air staff were very friendly
Flight cost was cheap
Punti negativi: Everything was good except for the food. It was average
The way to fly
Punti positivi: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Punti negativi: Nothing.
The way to fly
Punti positivi: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Punti negativi: Nothing.
Punti positivi: Price
Punti negativi: Transiy in Brunei airport there is nothing to do at all.
On Time and Good Service
Punti positivi: New Boeing 787, crew very tidy and efficient.
Punti negativi: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.
Good service and on time
Punti positivi: Same as outbound flight.
Punti negativi: Same as outbound flight.
As usual cold, and needing improvement in various
Punti positivi: Still an affordable choice to fly from Brunei direct to Australia.
Punti negativi: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind.
The TV screen has no angle adjust - problem when the passenger in front recline the chair.
Cover for toilet seat does not stay when opened - keep falling on the user.
Food was disappointing. Served rather late. Need more enthusiasm in the service.
Service as usual cold. They need training in hospitality.
They ran out of the health check form - obvious lack of attention (ignorant) in service.
Non-functional recline chair, cold service
Punti positivi: Still the most economical choice to fly from Brunei direct to Australia.
Punti negativi: The chairs stuck and you need to be powerful to lower it. In need of maintenance.
Staff were cold. Lack enthusiasm to serve. In need of hospitality training.
A fuss free night flight
Punti positivi: I was informed of the retimed departure well ahead of time, and the flight departed on time. My SFML was super delish, and the CSO was very friendly.
Punti negativi: On this flight, honestly cant think of any.
Punti positivi: Porzione del cibo
Punti negativi: Più cibo per il volo lungo
Punti positivi: Il servizio era buono, il comfort dei posti a sedere e il cibo.
Punti negativi: I contenuti di intrattenimento possono essere più popolari in termini di film e programmi televisivi
Punti positivi: Tutto era come previsto. non era molto piccolo, il cibo e i posti a sedere erano buoni. .
Punti negativi: I posti a sedere possono essere un tadd duro dopo 14 ore.l'intrattenimento è abbastanza buono anche se il film e altri programmi potrebbero essere serviti meglio se il contenuto fosse più popolare ..
Punti positivi: Sì. Educato e in ascolto.
Punti negativi: Spuntini all'inizio, dessert e inflight duty free.