Trova voli economici su Penair

Terrible customer service

Punti positivi: Nothing

Punti negativi: My flight out of Eureka/Arcata to San Francisco was cancelled as Penair filed bankruptcy. I had a connecting flight through SFO on Alaska, as Penair is Alaska Air's code share partner. I was first told I can get a flight through Crescent City 1 hr and change from Arcata/Eureka. After that, I was told those flights are also cancelled and they can only give me a refund. No offer to book me on United, which is the other airline that flights out of Eureka/Arcata. I was to take my daughter to the University at Humboldt and fly back to Los Angeles and the commitment was already made. I had to book the new flight on another airline myself and pay the extra fair cost. I can understand them filing bankruptcy, however, the service of assisting the committed passenger was not acceptable. Will not fly Alaska in the future.

Punti negativi: Plane was hot, and then we were deboarded and the flight was canceled.

No Attendants - Nightmare!!!

Punti positivi: The people on the plane - were very nice ! Service was great on board aircraft !

Punti negativi: They lost my luggage from Denver - only 7 people on plane and cant keep track of luggage!! When I got to Denver airport I waited at ticket counter to get checked in for 40 minutes and no attendant at counter !! Not impressed at all !!! At Kearney airport no attendants available until I called them - when my luggage didn't arrive ! They were all outside - doing something- didn't even know I was still in the airport office ! I went behind counter to get phone numbers to call - to contact an attendant!!! Not a good day !!!!

Long wait to check in

Punti positivi: Flight crew was fantastic.

Punti negativi: I arrived two hours before my flight and waited over an hour for the Ticketing agent to arrive, including calling Penn Air several times. There were no options to check in without a ticketing agent and as a result came very close to missing my flight.

Punti positivi: THEY DID GET ME THERE

Punti negativi: THEY FORGOT TO BRING MY BAGGAGE, AND EVEN CHARGED ME A FEE TO CHECK IT.

A day late–on BOTH ends of trip!

Punti positivi: The flight attendant was pleasant.

Punti negativi: The flight was cancelled at 8:00pm the night before I was scheduled to fly out. I lost an entire day of my trip and a lot of money. I was booked on a flight for the following day 24 hours later. PenAir gave me a $200.00 voucher that I can only use if I buy a ticket and apply it towards the fare. There are no flights on PenAIr's system that are as low as the useless voucher they gave me.