Trova voli economici su Penair

Terrible customer service

Punti positivi: Nothing

Punti negativi: My flight out of Eureka/Arcata to San Francisco was cancelled as Penair filed bankruptcy. I had a connecting flight through SFO on Alaska, as Penair is Alaska Air's code share partner. I was first told I can get a flight through Crescent City 1 hr and change from Arcata/Eureka. After that, I was told those flights are also cancelled and they can only give me a refund. No offer to book me on United, which is the other airline that flights out of Eureka/Arcata. I was to take my daughter to the University at Humboldt and fly back to Los Angeles and the commitment was already made. I had to book the new flight on another airline myself and pay the extra fair cost. I can understand them filing bankruptcy, however, the service of assisting the committed passenger was not acceptable. Will not fly Alaska in the future.

Punti negativi: Plane was hot, and then we were deboarded and the flight was canceled.

No Attendants - Nightmare!!!

Punti positivi: The people on the plane - were very nice ! Service was great on board aircraft !

Punti negativi: They lost my luggage from Denver - only 7 people on plane and cant keep track of luggage!! When I got to Denver airport I waited at ticket counter to get checked in for 40 minutes and no attendant at counter !! Not impressed at all !!! At Kearney airport no attendants available until I called them - when my luggage didn't arrive ! They were all outside - doing something- didn't even know I was still in the airport office ! I went behind counter to get phone numbers to call - to contact an attendant!!! Not a good day !!!!