Trova voli economici su Luxair

Punti negativi: The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well.

Punti positivi: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!

Punti negativi: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.

Punti positivi: The comfort. Once the plane was here everything went smooth

Punti negativi: The plane was one hour late

Punti positivi: Exceptionally incompetent customer service!!!

Punti positivi: /

Punti negativi: Drinks: more choices

Punti positivi: /

Punti negativi: The flight (propeller) was very noisy.

Punti positivi: Left on time

Punti negativi: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..

Punti negativi: Delayed and further delayed . Both outbound and inbound!

Bare bones service, poor value for money

Punti positivi: Crew pleasant

Punti negativi: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.

2 hours late departing - no explanation or fore-warning

Punti negativi: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay

Short flight, both positives and negatives

Punti positivi: The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded.

Punti negativi: Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it.

cancelled flight

Punti positivi: cancelled

Punti negativi: cancelled

Late as usual

Punti positivi: Nothing.

Punti negativi: 1 hour late

Punti negativi: delayed

Classic state run airline

Punti negativi: I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich

Mensonges

Punti negativi: Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair.

Punti positivi: Il comfort. Una volta che l'aereo era qui tutto è andato liscio

Punti negativi: L'aereo era in ritardo di un'ora

Punti positivi: Servizio clienti eccezionalmente incompetente!!!

Punti positivi: /

Punti negativi: Bevande: più scelta

Punti positivi: /

Punti negativi: Il volo (elica) era molto rumoroso.

Punti positivi: Partenza in orario

Punti negativi: Aereo troppo lento. I jet dovrebbe impiegarci non più di 2 ore. Questo volo è durato 3 ore.

Punti negativi: Ritardi e ancora ritardi. Sia all'andata che al ritorno!

partenza in ritardo di 2 ore, senza spiegazioni o preavviso

Punti negativi: Quando un volo di un'ora è in ritardo di 2 ore, la direzione sa che ci sarà un ritardo. L'app Luxair era inutile; non c'era personale in giro; le schede informative mostravano un ritardo di 20 minuti