|Rotta principale||Luang Prabang a Vientiane Wattay|
|Aeroporto principale||Vientiane Wattay|
Punti positivi: The complementary food and drinks were great. Staff were very friendly
Punti positivi: Short flight duration.
Punti negativi: Would have liked to recline
Punti positivi: Crew great, seats comfortable
Punti positivi: Efficient and easy, good sandwich for only a two hour flight.
Punti positivi: Great leg room. On time and flight even arrived early.
Punti negativi: Food
Punti negativi: More comfortable seats
Punti positivi: Help from ticketing crews was very helpful.
Punti negativi: More smiles
Punti positivi: No carry-on fees, plenty of available seats.
Punti negativi: Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers.
Punti positivi: Drinks were great and unexpected! Extremely fast boarding!
Punti positivi: Excellent flight
Punti positivi: On time
Its always great to fly with Laos Airline
Punti positivi: We like the service. It doesnt take long for boarding.
Punti positivi: Friend and excellent attention to detail.
Food came is prepared boxes of two small sandwiches and water. I
Punti positivi: Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite.
Punti positivi: Very kind to passengers
Punti positivi: On time flight and decent snack for a short flight
Punti positivi: Smooth boarding. On time leaving and arriving. Very Courteous staff
Punti positivi: All went smoothly
Punti positivi: Easy getting out of town and to the boarding gate.
Punti positivi: Nice airline, pleasant staff, clean cabin and comfortable seats.
Punti negativi: Nice that they provided a snack, but didn't like the mystery meat roll.
Punti negativi: Not telling you what time they are boarsing and departing
Punti positivi: Great service
Punti negativi: Delay for 3 hrs due Weather
Punti positivi: It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere.
Punti negativi: No entertainment and usb charging ports not working
Punti negativi: I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more.
provincial airline with average standard
Punti positivi: Small plane with nearly personal attire
Punti negativi: -
Punti negativi: Good service
Reliable and good service
Punti positivi: Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you.
Punti negativi: Language was good. Staff friendly. All went well. Would use again
Punti positivi: The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation.
Punti positivi: Operated by Laos Airlines. On time arrival. Excellent service.
Punti positivi: No good
Punti positivi: Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games.
Punti negativi: Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight.
Punti positivi: It ran smoothly
Punti negativi: Nothing
Quick flight from Luang Prabang to Chiang Mai
Punti positivi: Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long.
Punti positivi: Pricing
Punti negativi: The tight seating
The worst experience EVER - Made us sign a respons
Punti negativi: Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air
Punti positivi: Nice employees
Really good and quick service. Much better service
Punti positivi: Flight was on time. Good snacks
Punti positivi: Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding.
Punti negativi: The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway.
On time flight and free checked luggage!
Punti positivi: -Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift
Punti negativi: -the landing was really rough and a bit scary.
Flight Attendants Aloof
Punti positivi: The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite.
Punti negativi: The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead.
Punti positivi: Free in-flight snacks and beverages (including beer).
Punti positivi: although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset.
Punti positivi: Over is good..
Punti negativi: Everything is ok we like it ...
Friendly check in
Punti positivi: Security was nice, counter was nice, over all is good
Punti negativi: Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance.
Punti positivi: Service Interior of Plane On Time!
Good flight. Well kept.
Punti positivi: Courteous staff.
Punti negativi: late arrival.
2 hours late taking off
Punti positivi: Once on, the flight was OK.
Punti negativi: 2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired.
Comfortable flight. Good value
Punti positivi: Very well priced compared to Bangkok Airlines. No issues on flight, courteous staff.
Punti negativi: No entertainment, but to be expected for a regional airline.
Punti positivi: Professional courteous crew. On time.
excellent service, even better without delays
Punti positivi: Excellent food and very comfortable aircraft. The crew was very kind.
Punti negativi: My flight from Luang Namtha to Vientiane was delayed by 2.5 hours(on the 2/10/2015). The most frustrating part was that the crew didn't inform us of what was going on.
Punti positivi: Breve durata del volo.
Punti negativi: Avrebbe voluto reclinarsi
Punti positivi: L'equipaggio era fantastico, i posti a sedere erano comodi
Punti positivi: Efficiente e facile, buon panino per solo due ore di volo.
Punti positivi: Grande spazio per le gambe. In orario e in volo arrivarono anche presto.
Punti negativi: Cibo
Punti negativi: Sedili più comodi
Punti positivi: L'aiuto degli equipaggi dei biglietti è stato molto utile.
Punti negativi: Più sorrisi