Trova voli economici su Kuwait Airways

Punti positivi: Crew polite

Punti negativi: Blankets rationed, crew guessed at food, announcements in any of many languages, blankets shortage. I could go on.

Punti negativi: Uncomfortable seats on newer aircraft. Polite staff, but food sketchy (crew did not know what they were serving- How does Shepherd's Pie become Lasagna?), blankets were seemingly only given to couples, water rationed? and announcements were randomly given in Arabic, Thai, English, German. Et cetera

Punti positivi: Crew were great, seats were comfortable, Kuwait’s airport employees were really bad

Punti negativi: Personal attitudes of airport services

Punti positivi: No

Punti negativi: Customer service food n seat comfort

Punti positivi: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Punti positivi: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Ali and family

Punti positivi: To be honest nothing

Punti negativi: Flight was canceled because of technical problem and they delayed us for arround 11 hours till next flight. Though they have arranged for hotel stay but the manegement if the icedent was so poor in communication, transportation, and Timings.

Flight delayed

Punti negativi: Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel.

Punti positivi: Airport hotel was well organized, efficient with good food

Punti negativi: Flight: - very delayed to leave with no updates - host and hostesses were very rude to both ourselves and other passengers when asked questions - ran out of chicken and veg options by the time reached the back of the plane and only had had lamb options left. Abysmal service considering a lot of Asian people don’t even eat lamb! Staff not helpful at all - sarcastically said ‘enjoy your meal’ and walked off - horrified by this remark! - freezing cold flight, when asked for a blanket they said they would give it to children first only and an hour later they still refused to give us one. Also it seemed like the louder you shouted the more likely you were to get what you want, terrible service Overall - not comfortable, small leg room, cold flight, no appropriate food options which can all be forgiven but foremost the staff were rude which is plain unacceptable. Dr P

Poor service

Punti negativi: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.

Punti negativi: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable

Bad customer care

Punti positivi: Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation.

Punti negativi: Customer care & poor management

Poor customer care

Punti positivi: Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation

Punti negativi: Poor customer management

We lost a complete day of our trip

Punti positivi: The crew was nice

Punti negativi: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.

We lost a complete day of our trip

Punti positivi: The crew was nice

Punti negativi: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.

No response

Punti positivi: Nothing

Punti negativi: I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form.

Punti positivi: Very friendly crew

Punti negativi: Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned.

Punti positivi: Food

Punti negativi: Tv not work

Punti positivi: Aircraft was new and comfortable.

Punti negativi: Boarding was a mess. They had delays but there was inadequate communication on what was wrong.

Punti negativi: Lots of delays. Transiting via Kuwait was a mess and uncomfortable. I had also paid extra for my seat and they changed it without any explanation. I went for on 11J front of economy to four rows down in a center seat. Again no explanation.

The main things almost flight delay either in going or coming

Punti positivi: I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha

Punti negativi: I do not like flights always delay

Seating

Punti negativi: Changed my previously selected seats. Kids were seated separately..

Punti positivi: The connection

Punti negativi: 1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand.

I never see bad customer service in my life time

Punti positivi: Nothing Kuwait airline is racists people

Punti negativi: Counter person in jfk is seems like Muslim and he talk with my daughter with resist because we are Hindu American citizen I told all my friend and family never deel with Kuwait airline for lifetime you need inquiry for all my comment in jfk

You are resist people

Punti positivi: None

Punti negativi: Costumer service in jfk airport counter

Punti positivi: I will give a second thought to travel again in such flight

Punti negativi: There is no place of display of international time, transfer flights assistance is poor and rude behavior of attending staff

Offered Chicken with respect to selecting Hindu Veg as the option

Punti positivi: Alright, experience, nothing fancy. A typical economy class experience.

Punti negativi: Given non-vegetarian food, instead of selecting Hindu vegetarian food as the option 2 months prior flight.

Unexpected layover at Shannon (not disclosed in the itinerary

Punti positivi: Offered vegetarian meal which wasn't on the previous flight from New Delhi to Kuwait City.

Punti negativi: Customer service wasn't too responsive.

Punti positivi: Again similar experience nothing fancy. Offered the right meal as a request, unlike the other flight where the chicken was offered to me and my wife despite being vegetarian.