|Rotta principale||Mombasa Aeroporto Internazionale Moi a Nairobi Aeroporto Internazionale Jomo Kenyatta|
|Aeroporto principale||Nairobi Aeroporto Internazionale Jomo Kenyatta|
Punti positivi: EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!
Punti negativi: NO COMPLAINS
Punti negativi: Nice flight cheap n cheerful
Punti positivi: It was comfortable
Punti negativi: They should start giving out snacks
Punti positivi: Nothing because I wasn’t able to make the flight service.
Punti negativi: Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again
Punti positivi: Hospitable crew. Good food options.Clean space.
Punti positivi: Flight was smooth and ontime
Punti positivi: Crew was very professional and helpful
Punti negativi: Everything met or exceeded my expectations.
Punti positivi: Seat was comfortable, had an emergency exit seat.
Punti negativi: Better seat
More friendly crew
Punti positivi: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Punti negativi: More food variety as some items ran out as they got to the back of the plane
Punti positivi: The crew was amazing, and the flight was really short and comfortable.
Punti negativi: Update the movies and music on the passengers's TV
Punti negativi: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
Punti negativi: Better variety of latest movies,
Punti positivi: Arriving on Time
Punti positivi: Food was adequate and good.
Punti negativi: Seats in both flight weren't adjustable.
Punti positivi: Great plane
Entertainment system good
Punti negativi: Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films
Punti negativi: Comfier seats
Some entertainment...there was none.
Plane very hot and claustrophobic
Punti positivi: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Punti negativi: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Punti negativi: Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !
Punti positivi: It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks .
Punti negativi: They should be more professional and friendly to people they act like they don’t care sometimes .
Punti positivi: nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty.
Punti negativi: Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020.
Punti positivi: Same things as mentioned for the NBO-EBB leg
Punti negativi: Food
Punti positivi: The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable
Punti negativi: Food
Punti positivi: Crew was attentive, punctual, and third meal on a 14 hour flight is right.
Punti negativi: Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond.
Punti negativi: No screens on this aircraft
Punti negativi: Seating
Punti positivi: I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
Punti positivi: The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice
Punti negativi: KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours.
Punti positivi: Crew is great and friendly. Plane comfortable and clean.
Punti negativi: Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal.
Punti negativi: Movie selection
Punti negativi: Movie selection wasn't great
Punti positivi: Boarding and comfort
Punti negativi: Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)
It was very poor delay for 7 hour from Nairobi coming back 4 hours not
Punti positivi: Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways.
Punti negativi: Very Very poor service unskilled staff not enough knowledge rude
Punti positivi: Toilets were clean right up until landing
Punti negativi: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.
Punti positivi: Nothing
Punti negativi: Didn’t like anything
Punti positivi: Absolutely nothing!!!
Punti negativi: Keep to time and stop the delays.
Punti negativi: The food portions were disappointing.
Punti negativi: The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again.
Punti positivi: Staff was friendly and professional.
Punti negativi: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…
Punti positivi: The crew amazing
Punti negativi: I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting.
Punti positivi: Seats super comfortable
Punti negativi: Real food and not just snack
Punti positivi: Glad to receive small snacks for short flight
Headphones were issued from from second flights, but not from Zanzibar
Punti negativi: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight
Punti positivi: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.
Punti negativi: I really do not care. I am never flying with Kenya airways again.
Punti positivi: Service was perfect
Punti negativi: It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class.
Punti positivi: Really good aircraft ( Brazilian made Embrare )
Punti negativi: Breakfast ! But it was “04:20 hrs ! So fair do’s !
Punti positivi: Barely functioning entertainment portal. Average food.
Punti negativi: Not many movies to chose from.
Punti positivi: Everything was Amazing. This is one of the best Airline out there and they need more recognition.
Punti negativi: Nothing.
Punti positivi: By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal.
Punti negativi: Perhaps advertise more to Europeans as this airline is up there with the best of them.
Punti positivi: Just okay
Punti negativi: Flight delays
Punti positivi: The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it.
Punti negativi: As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight.
Punti negativi: Kenya Airways sears had less leg room than Qatar
Punti negativi: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.
Punti negativi: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!
Punti negativi: Delayed by 4 hours, no explanation!
Punti negativi: KQ is always late! And never provide information to passengers about the delay
Punti negativi: Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed
Punti positivi: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.
Punti positivi: Yes
Punti negativi: Every thing was fine