|Rotta principale||Singapore-Changi a Kuala Lumpur Intl|
Punti negativi: Nothing really
Punti positivi: Excellent value
Punti negativi: Less adders to the base fare
Punti negativi: Less adders to the advertised price
Punti positivi: Crew is efficient as always.
Punti negativi: The crew was very gentle.
Punti positivi: Crew are very helpful
Punti negativi: Seats were very thin. Could feel all movement from the person behind me on my back and bottom!
Punti positivi: very affordable fares
Punti positivi: Nothing.
Punti negativi: I don't remember being asked to purchase baggage fees. I don't remember how much baggage was allowed. All of our bags were weighed together, even though we had small backpacks and should have been considered as personal item. We ended up paying more than $100 for baggage fees! Also, even water is for purchase. I don't think it was even put in fine print. Entertainment is non existent.
Punti positivi: Comfortable leather seat, helpful and polite flight attendances.
Punti negativi: Group-based boarding will be better and more efficient.
Punti positivi: Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem"
Punti negativi: Kayak could have assisted with problems.
Punti positivi: Boarding was great
Punti negativi: The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t work
Punti negativi: comfort, food
Punti positivi: Inside of the cabin was fairly new and kept clean. Friendly staff.
Punti negativi: Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them.
Punti positivi: - Plane boarded early so there was no real rush of everyone boarding at once
- departure and arrival time were met, no issues
- checkin was an absolute breeze, simple and painless experience
Punti negativi: - In flight purchases are really expensive - Plane was fairly dirty, like grimy and needing a deep clean. - seat cushion was uncomfortable
Punti positivi: Seats were comfortable. Boarding process was easy.
Punti negativi: Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all.
Punti positivi: I like nothing about your customer care service
Punti negativi: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.
Punti positivi: Arrived safely
Punti negativi: No free drinks. Seats were not too comfortable.
Punti positivi: Very fast and efficient from start to finish.
Punti negativi: Nothing
Punti negativi: Both flights this trip were delayed more than an hour with no explanation
Punti positivi: It was on time. Seat comfort was good.
Punti negativi: No entertainment at all, and no water.
Punti positivi: Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront.
Punti negativi: Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane
Punti negativi: Thye assigned me a seat that didn’t recline even though there were seats available that did.
Punti positivi: Seats very uncomfortable
Punti positivi: Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff
Punti negativi: More human touch less $$ orientated. Make customer willing to come backs
Punti negativi: I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight
Punti positivi: Crew and comfort just fine for a 2-hour hop from Penang to Singapore
Punti positivi: Pleasant crew
Punti negativi: Comfort
Punti positivi: Nothing to like about this company, luggage overcharging .
Punti positivi: Amazingly comfortable seat.
Punti positivi: Extra leg room space
Punti negativi: Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets
Punti positivi: Nothing
Punti negativi: Delay, friendliness of ground staff, overall feeling of saving every penny
Punti negativi: Allow enough time between flights first of all. I almost missed my flight from Jakarta to Bali. It took me 20 hours. It was an absolute nightmare from beginning to end in every aspect of the word nightmare. Never again.
Punti negativi: Nil
Punti positivi: They did their jobs.
Punti positivi: Value for money
Punti positivi: Nice flight
Punti negativi: No entertainment but overall good experience.
Punti positivi: Nothing
Punti negativi: No water No legroom Bad seats Old plane
Punti positivi: They did not serve my food , please look into it as seriously.
Punti positivi: I missed my luggage! In Singapore. I flew from Omaha all the way to Singapore. I had to deal with my missing luggage while I was waiting for our connection flight to Denpasar. Right now I don’t have clothes and I still wait for my luggage. I am very disappointed. I should scuba diving today.
Punti negativi: It’s nothing wrong with your schedule itinerary But the Crew of ANA 7773 made my luggage missed
Punti positivi: I like schedule on time and the arrangement on board
Punti negativi: I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service.
Punti positivi: It got me there at a reasonable price without being too uncomfortable!
Punti negativi: Boarding was a bit of a mess (but I've seen much worse)
Punti negativi: The seats are kind of worn out. One must really listen carefully when they talk in English
Punti positivi: Lady crew were ok.
Punti negativi: Needed to really pay attention when the pilot & crew speak so as to understand their English
Punti positivi: Good for a budget airline
Punti negativi: Yes but it's a short flight.
Punti negativi: Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just
Punti negativi: It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional.
Punti positivi: The stewardess was very friendly!
Punti positivi: Nice and pleasant service during the flight.
Punti negativi: Nothing much to ask for.
Punti positivi: Extra charge for luggage is so expensive even you already paid for extra luggage allowance.
Punti negativi: Check in process is not so user friendly. A lot of missing sign for the next step.
Punti negativi: If the flight was on time!
Punti positivi: Nothing, the flight was rough and the crew was little to no help.
Punti negativi: They didn’t offer any free meals for a 5 hour flight. There is no entertainment and the seats are horribly small and uncomfortable. For the price of tickets you should at least get a meal.
Punti negativi: Flight was late departing
Punti positivi: Flight was nice and smooth and crew was very helpful.
Punti negativi: It's really cramped and there is no net for magazines, literally zero entertainment. A 3 hour flight becomes very boring after awhile.
Punti positivi: Crew were kind.
Punti negativi: The flight should offer 1 complimentary beverage like other airlines. Especially on a 4 hour flight.
Punti positivi: Smooth landing
Punti negativi: Complimentary drink
Punti positivi: Helpful n be on time
Punti negativi: Comfortable n acceptable price
Punti positivi: Nothing. They charge me my carry on for half the price I bought the ticket.