|Rotta principale||New York Internazionale John F. Kennedy a Fort Lauderdale|
|Aeroporto principale||New York Internazionale John F. Kennedy|
Punti positivi: Free wi fi internet
Punti negativi: The flight was delayed over 3hrs
Punti positivi: It landed in one piece
Punti negativi: No promised wifi. Flight delayed without any updates on monitors.
Punti negativi: They were good but not overly service oriented.
Punti negativi: Some people were not wearing th mask correctly and flight attendants did not enforce the mas policy.
Punti negativi: Baggage took forever. Everyone’s bags
Punti negativi: Boarding
Punti negativi: We need quality options for snacks.
Punti positivi: I absolutely love JetBlue! It’s spacious, reliable, and best of all the new carbon neutral planes in the US are wonderful!
Punti positivi: Amazing crew and pilot flew us around all bumps — was a very smooth flight.
Punti negativi: All was amazing
Punti negativi: JetTV only had 3 movies and they ran on their schedule. Was not on demand
Punti positivi: Yes
Punti negativi: Everything was perfect!
Punti positivi: Amazing the Mint class
Punti positivi: Comfortable as possible seats
Punti negativi: More social distancing
Punti positivi: Great. On time. Great service room and prices
Punti negativi: More selection of drinks and working WiFi
Punti positivi: This time NOTHING
Punti negativi: Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue
Punti negativi: Flight was delayed, communication of flight delayed was not mentioned on boarding pass and gate change as well. Poor communication among staff!
Plane was not cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck!
Very disappointing jetBlue. You used to be my favorite but no more.
Punti positivi: Crew
Punti negativi: Syncing phone to flyfi entertainment
Punti positivi: The crew members were to patience with everyone and making sure everyone have a comfortable flight.
Punti negativi: N/A
Punti positivi: Seat was comfortable, entertainment was excellent, the inflight crew was goo
Punti negativi: Food was terrible, there were no options. Tha airport crew was horrible, I was more than an hour in the line, what could perceive is that there is not enough personnel, also what I consider disrespectful is that although people for Puerto Rico flight was standing on the line on time, they were trying to cope with their delay on other flights, and they had all the line waiting until they finished with the other flights. THAT was absolutely disrespectful of others time, I was there carrying my carry on baggage. Abdul rely HORRIBLE. When they finally called me there was no education to say even Hello, she only spoke to me to say I had to pay for one bag, and the overweight price, I tried to explain I purchased a different fare, but she didn’t care she just kept repeating the same. Ground crew was horrible and the complete procedure is horrible, I’ve never had such experience with JetBlue. To improve you should start putting kiosks, and mobile check-in URGENTLY please
Punti positivi: Crew was amazing.
Punti negativi: Wish whatsapp calls worked
Punti positivi: Crew was great and plane was cleanly.
Punti negativi: Plane was delayed
Punti positivi: I love JetBlue service and the crew. Every time.
Punti positivi: Nothing
Punti negativi: Everything
Punti positivi: Nice leg room
Punti positivi: Fast check out at Kennedy’s immigration. JetBlue’s traditional friendly approach to flying.
Punti negativi: AILA continues to be a mess. I don’t blame JetBlue. DR is a hard place for business
Punti negativi: No movies translated to spanish.
Too crowded. Did not follow distancing while que exiting.
Punti positivi: Speed and and comfort
Punti negativi: More food on the plan
Punti negativi: Too many people on flight during Covid
Punti negativi: Too many people on one flight for a while pandemic to be happening Smh
Punti negativi: Keep middle seats empty.
Punti positivi: The Pilot was very nice and fast. Got us to Newark in 1 hour and 40 minutes
Punti negativi: Seats, communication, everything
Punti positivi: JetBlue is by far our favorite commercial air line. We stopped flying United completely and now only fly with JB. It is just so much nicer and more comfortable.
Punti negativi: Nothing comes to mind
Punti positivi: Everything is great like always!
Punti negativi: The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold.
Punti negativi: Late boarding, crew was snotty, plane was freezing
Punti positivi: The crew was very friendly.
Punti negativi: This was a very very old plane and the entertainment option was terrible. The 3.5 mm ports were all messed up, and I tried 4 different ones. The TVs flickered and were extremely tiny. There were only 3 movies to chose from. The seats were terribly uncomfortable and the one in front of me was falling apart. The crew said that they cleaned plane prior to everyone boarding but it was visibly dirty.
Punti positivi: Crew was nice, flight was smooth.
Punti negativi: The plane was not boarded back to front because large parties were not broken up and therefore not social distanced.
Punti negativi: Very satisfied
Punti negativi: Everything was nice
Punti positivi: Is amazing
Punti negativi: I like to flights is great
Punti positivi: On time and smooth travel
Punti negativi: Nothing that I can think of
Punti negativi: Didn’t board back to front, I know the flights are packed, but it’s still faster and safer. Flight was delayed because of a bag count? How long can it take to empty it and re-pack it?
Punti positivi: Yes seats were okay.
Punti positivi: Great comfort and friendly crew
Punti negativi: It was great!
Punti positivi: The flight was smooth and on time. The crew members were very nice and helpful
Punti negativi: JetBlue is the best
Punti negativi: Having less passengers onboard would have been a good option for avoiding CV19.
Punti positivi: The best airline ever !
Punti negativi: Nothing
Punti negativi: The plane was full, there were barely any empty seats. Everything inside the plane was old. The bathrooms were gross. The TV didn't work for most of the flight, and when it did start working you couldn't choose movies or shows to start from the beginning.
Punti negativi: Lots of turbulence but our pilot handled it great!
Punti positivi: Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced.
Punti negativi: Hand out wipes to self clean arm rests and tray tables.
Punti negativi: The TVs and WiFi weren’t working. That’s why i fly Jet Blue. Also the flight was very crowded.
Punti negativi: Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination.
Punti positivi: Nothing
Punti negativi: Gate was changed without communication. Better communication
Punti positivi: Theres no earphone, how to watch?
Punti negativi: Flight ended up being nearly 3hrs delayed. And there was little to no communication on the status of the flight while we were waiting.
Punti positivi: End stupid JamCOVID19 requirement
Punti negativi: Cheaper
Punti positivi: Paid seat was comfortable, entertainment was great
Punti negativi: The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me.
Punti positivi: Brand new plane, no crowds, fast trip. Excellent overall
Punti positivi: The pilot provided us with a trip that felt more entertaining and expedient.