Valutazione dei viaggiatori
2.0
Booking was a snap and the car we drove was great. But…the desk people we encountered didn’t know what they were doing. I had prepaid, then they charged my credit card again -more than the original cost, called their 1-800 line and got no answers. They kept saying it was my fault for not questioning them. I DID QUESTION THEM AND GOT NO ANSWERS. Everyone I encountered kept passing me off to the next person. VERY frustrating. NEVER AGAIN! They still owe me almost $300.00 😡Recensione del 7 giu 2022
recensione fornita da![kayak]()
2.0
The staff at Hertz was completely disengaged, unhelpful, and lacked knowledge about their fleet or how to be of help. Horrible service.Recensione del 6 giu 2022
recensione fornita da![kayak]()
2.0
The pick up process was horrible. Didn’t have the car I had reserved. Despite me checking in online, the paperwork process was slow and disorganized. After i agreed to take a different kind of vehicle, no price adjustment was offered. Then, had to re-do the entire pick up process. Only then did they say the type of car I had ordered had been returned, so went through the entire process again. From that point on, everything was fine. Good vehicle. No problem at drop off.Recensione del 4 mag 2022
recensione fornita da![kayak]()
10.0
The front desk was super helpful very early in the morning. Thank you!Recensione del 25 apr 2022
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2.0
The car was in horrific condition cleanliness as well as under the hood i presume and being a single woman driving through ice snow ect i felt beyond unsafe i returned the car early and didnt even fret about the 10$/gal gas total. I drove quite slow the entire time worst rental ever and i will not use the company again.Recensione del 8 gen 2022
recensione fornita da![kayak]()
2.0
The pick up and drop off details were incorrect on our confirmation, so the Hertz desk at the airport wouldn’t let us collect a car from them. They sent us to a different location and we ended up spending over $50 on Ubers trying to find it. When we got there the people on the desk were very rude and blamed us, even after I showed them the documentation we had been sent which had the incorrect information on it.Recensione del 28 dic 2021
recensione fornita da![kayak]()
1.9
Car was dirty, falsely advertised and the charging port did not work. We paid for an upgrade and felt like we were given a downgrade.Recensione del 20 set 2021
recensione fornita da![kayak]()
1.9
super long check in (40 mins) bec of no staff, despite a prepaid reservation, and surly customer serviceRecensione del 11 ago 2021
recensione fornita da![kayak]()
3.9
I understand that there are multiple factors that play into the availabilty of rental cars right now, but was frustrating to have to wait in line for approx 30 min because they only had 2 people working the desk, then being told that we would have to wait another 30 minutes (which in reality was 45 min) to even get a car. There were other issues with the vehicle we were given (breaks were terrible) that I will address directly with Hertz.Recensione del 19 lug 2021
recensione fornita da![kayak]()
10.0
Everything was excellent, thank youRecensione del 16 lug 2021
recensione fornita da![kayak]()
5.9
Get to the rental car counter as early as possible. There were just three people in front of me, but it took 25 minutes to get to the counter because only one person was working. On the plus side, I got a free car upgrade and the attendant was nice. I'd rent from Hertz again.Recensione del 15 lug 2021
recensione fornita da![kayak]()
3.9
The phone message for Chicago midway indicated the location was open until 2 am . It in fact closed at 8 pm. I had to take an Uber back and forth topickup the car. How lazy and careless is management to not update their phone message. Be careful of this company.Recensione del 9 lug 2021
recensione fornita da![kayak]()
