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Punti positivi: Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.

Punti negativi: Only 1 passport check. More organized for people to board.

Punti positivi: nothing

Punti negativi: first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.

Punti positivi: Nothing. No plug ins to charge phone and no entertainment.

Punti negativi: Entertainment and more space. Plane super full and so so cramped.

Punti negativi: I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience

Punti positivi: Efficiency of staff

Punti negativi: cold croissant for breakfast/snack and no other alternative

Punti positivi: Clean plane, good seats

Punti negativi: Staff was not particularly friendly

Punti negativi: Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.

Punti positivi: Wine and food.

Punti negativi: It was hot. Extra charge for carry on, $65.

Delays with no notice

Punti negativi: Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.

Worst Travel Experience

Punti negativi: This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.

Long waiting while boarding

Punti positivi: Nice crew

Punti negativi: Waiting while boarding

Hasn’t happened yet

Punti positivi: Wasn’t able to make this flight due to delay leaving Boston

Punti negativi: Wasn’t able to make this flight due to delay leaving Boston

Connecting flight a disaster

Punti negativi: It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.

Punti negativi: Late & bumpy Staff kind Helvetia legroom poor

Baggage Check-in

Punti negativi: Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.

Punti negativi: Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.

My son changed our flights as I was not notified these flights had can

Punti positivi: My son thankfully was able to switch our flight

Punti negativi: I was not notified original flight had been cancelled

Punti negativi: Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.

My seat was double booked on Budapest flight (21A)

Punti negativi: My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.

Swiss air canceled our flight two days before our scheduled flight

Punti negativi: We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel

Punti positivi: Load

Punti negativi: Tight seating

Punti positivi: Perfect hours of the flight

Punti negativi: Food (sandwich dry...)

Punti negativi: No snacks, half cup juice. Boarding-no organized lines.

Punti negativi: Late by 2 hours

Punti negativi: The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.

Punti positivi: Nice flight

Punti negativi: I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling

Flight cancelled for medical reasons

Punti negativi: I could not obtain a refund.