Recensioni ospiti
Valutazione complessiva
6,6
Buono
Basato su 15 recensioni
Complessivo
7,1
Imbarco
7,0
Comfort
7,1
Personale
7,4
Divertimento
6,0
Cibo
6,7
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Recensioni recenti
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- Positive
- Neutrali
- Negative
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
recensione fornita da
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
recensione fornita da
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
recensione fornita da
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
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10,0
Perfect experience!
Punti positivi: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Punti negativi: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
recensione fornita da
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6,0
Punti positivi: On time
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
recensione fornita da
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
recensione fornita da
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
recensione fornita da
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
recensione fornita da
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
recensione fornita da
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
recensione fornita da
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6,0
Punti positivi: On time
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Stato Voli
Firefly- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
2169
Alor Setar
AOR
Kuala Lumpur
SZB
2142
Johor Bahru
JHB
Kuala Lumpur
SZB
1005
Kota Bharu
KBR
George Town
PEN
2063
Kota Bharu
KBR
Kuala Lumpur
SZB
2051
Langkawi
LGK
Kuala Lumpur
SZB
1002
George Town
PEN
Kota Bharu
KBR
2209
George Town
PEN
Kuala Lumpur
SZB
3572
Singapore
SIN
Kuantan
KUA
3516
Singapore
SIN
Kuala Lumpur
SZB
2166
Kuala Lumpur
SZB
Alor Setar
AOR
2159
Kuala Lumpur
SZB
Johor Bahru
JHB
2240
Kuala Lumpur
SZB
Kota Bharu
KBR
2054
Kuala Lumpur
SZB
Langkawi
LGK
2088
Kuala Lumpur
SZB
George Town
PEN
3503
Kuala Lumpur
SZB
Singapore
SIN
2118
Kuala Lumpur
SZB
Kuala Terengganu
TGG
2119
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3400
Banda Aceh
BTJ
George Town
PEN
3401
George Town
PEN
Banda Aceh
BTJ
1015
Langkawi
LGK
George Town
PEN
1014
George Town
PEN
Langkawi
LGK
3547
Ipoh
IPH
Singapore
SIN
3573
Kuantan
KUA
Singapore
SIN
3546
Singapore
SIN
Ipoh
IPH
3605
Phuket City
HKT
George Town
PEN
3604
George Town
PEN
Phuket City
HKT
Principali aeroporti serviti da Firefly
- Aeroporto di Kuala Lumpur Abdul Aziz Shah (SZB)
- Aeroporto di George Town Penang International (PEN)
- Aeroporto di Singapore Changi (SIN)
- Aeroporto di Kota Bharu Pengkalan Chepa (KBR)
- Aeroporto di Johor Bahru Sultan Ismail Intl (JHB)
- Aeroporto di Alor Setar (AOR)
- Aeroporto di Kuala Terengganu Sultan Mahmood (TGG)
- Aeroporto di Langkawi (LGK)
- Aeroporto di Ipoh (IPH)
- Aeroporto di Kuantan (KUA)
- Aeroporto di Phuket City (HKT)
- Aeroporto di Banda Aceh Blang Bintang (BTJ)
Informazioni su Firefly
- FY Codice IATA
- +60 3 7840 4241 Chiama
- fireflyz.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.