Recensioni ospiti
Valutazione complessiva
7,2
Buono
Basato su 24 recensioni
Complessivo
7,6
Imbarco
7,6
Comfort
7,4
Personale
7,9
Divertimento
6,5
Cibo
7,2
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Firefly recensioni utenti
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- Positive
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- Negative
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7,6
Convenient no frills trip
Punti positivi: Check in and immigration was quick. Flight was on time
Punti negativi: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
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2,0
Punti positivi: None
Punti negativi: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
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5,3
Punti negativi: Flight delayed by an hour
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8,0
Punti positivi: Flight was on time, friendly attendants.
Punti negativi: Check-in took forever, another line should have been opened. Very little legroom on the plane.
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10,0
Punti positivi: Friendly flight attendant.
Punti negativi: Announcement at the airport is unclear
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
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10,0
Perfect experience!
Punti positivi: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Punti negativi: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
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10,0
Punti positivi: Friendly flight attendant.
Punti negativi: Announcement at the airport is unclear
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10,0
Perfect experience!
Punti positivi: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Punti negativi: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
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7,6
Convenient no frills trip
Punti positivi: Check in and immigration was quick. Flight was on time
Punti negativi: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
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8,0
Punti positivi: Flight was on time, friendly attendants.
Punti negativi: Check-in took forever, another line should have been opened. Very little legroom on the plane.
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
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2,0
Punti positivi: None
Punti negativi: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
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5,3
Punti negativi: Flight delayed by an hour
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
recensione fornita da
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
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Stato Voli
Firefly- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
1407
Alor Setar
AOR
Kuala Lumpur
SZB
1204
Johor Bahru
JHB
Kuala Lumpur
SZB
2301
Kota Bharu
KBR
Penang
PEN
1007
Kota Bharu
KBR
Kuala Lumpur
SZB
2351
Langkawi Island
LGK
Penang
PEN
2300
Penang
PEN
Kota Bharu
KBR
2350
Penang
PEN
Langkawi Island
LGK
1327
Penang
PEN
Kuala Lumpur
SZB
3050
Singapore
SIN
Kuantan
KUA
3012
Singapore
SIN
Kuala Lumpur
SZB
1406
Kuala Lumpur
SZB
Alor Setar
AOR
1213
Kuala Lumpur
SZB
Johor Bahru
JHB
1004
Kuala Lumpur
SZB
Kota Bharu
KBR
1316
Kuala Lumpur
SZB
Penang
PEN
3005
Kuala Lumpur
SZB
Singapore
SIN
1102
Kuala Lumpur
SZB
Kuala Terengganu
TGG
1103
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3100
Banda Aceh
BTJ
Penang
PEN
1501
Langkawi Island
LGK
Kuala Lumpur
SZB
3101
Penang
PEN
Banda Aceh
BTJ
1500
Kuala Lumpur
SZB
Langkawi Island
LGK
3201
Phuket City
HKT
Penang
PEN
3043
Ipoh
IPH
Singapore
SIN
3051
Kuantan
KUA
Singapore
SIN
3200
Penang
PEN
Phuket City
HKT
3040
Singapore
SIN
Ipoh
IPH
Principali aeroporti serviti da Firefly
- Aeroporto di Kuala Lumpur Abdul Aziz Shah (SZB)
- Aeroporto di Penang International (PEN)
- Aeroporto di Singapore Changi (SIN)
- Aeroporto di Kota Bharu Pengkalan Chepa (KBR)
- Aeroporto di Johor Bahru Sultan Ismail Intl (JHB)
- Aeroporto di Kuala Terengganu Sultan Mahmood (TGG)
- Aeroporto di Alor Setar (AOR)
- Aeroporto di Ipoh (IPH)
- Aeroporto di Langkawi Island (LGK)
- Aeroporto di Kuantan (KUA)
- Aeroporto di Phuket City (HKT)
- Aeroporto di Banda Aceh Blang Bintang (BTJ)
Informazioni su Firefly
- FY Codice IATA
- +60 3 7840 4241 Chiama
- fireflyz.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.
