Recensioni degli utenti
Valutazione complessiva
7,3
Buono
Basato su 27 recensioni
Complessivo
7,6
Imbarco
7,5
Comfort
7,5
Personale
8,0
Divertimento
6,6
Cibo
7,2
Informazioni su Firefly
| Codice IATA | FY |
|---|---|
| Rotte | 24 |
| Rotta principale | Kuala Lumpur Subang-Sultano Abdul Aziz Shah a George Town Aeroporto Internazionale di Penang |
| Aeroporti salvati | 11 |
| Aeroporto principale | Kuala Lumpur Subang-Sultano Abdul Aziz Shah |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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7,6
Convenient no frills trip
Punti positivi: Check in and immigration was quick. Flight was on time
Punti negativi: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
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2,0
Punti positivi: None
Punti negativi: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
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5,3
Punti negativi: Flight delayed by an hour
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8,0
Punti positivi: Flight was on time, friendly attendants.
Punti negativi: Check-in took forever, another line should have been opened. Very little legroom on the plane.
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10,0
Punti positivi: Friendly flight attendant.
Punti negativi: Announcement at the airport is unclear
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
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10,0
Perfect experience!
Punti positivi: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Punti negativi: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
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6,0
Punti positivi: On time
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2,0
Punti positivi: Nessuno
Punti negativi: Volo in ritardo di 1 ora e 50 minuti. Anche il mio volo di ritorno ha subito un ritardo di un'ora.
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5,3
Punti negativi: Volo ritardato di un'ora
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8,0
Punti positivi: Il volo era in orario, gli assistenti amichevoli.
Punti negativi: Il check-in è durato un'eternità, avrebbero dovuto aprire un'altra fila. Lo spazio per le gambe in aereo era molto poco.
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10,0
Punti positivi: Accogliente ed assistente di volo.
Punti negativi: Annuncio all'aeroporto è poco chiara
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5,6
Signorina Lelle
Punti negativi: Caldo in aereo all'imbarco
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6,0
Punti positivi: Il tempo
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10,0
Punti positivi: Friendly flight attendant.
Punti negativi: Announcement at the airport is unclear
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10,0
Perfect experience!
Punti positivi: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Punti negativi: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
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10,0
Punti positivi: Accogliente ed assistente di volo.
Punti negativi: Annuncio all'aeroporto è poco chiara
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7,6
Convenient no frills trip
Punti positivi: Check in and immigration was quick. Flight was on time
Punti negativi: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
recensione fornita da
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8,0
Punti positivi: Flight was on time, friendly attendants.
Punti negativi: Check-in took forever, another line should have been opened. Very little legroom on the plane.
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8,0
Firefly Penang to Phuket
Punti positivi: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
recensione fornita da
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7,6
Late take off on both sectors
Punti positivi: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Punti negativi: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
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8,0
Punti positivi: Il volo era in orario, gli assistenti amichevoli.
Punti negativi: Il check-in è durato un'eternità, avrebbero dovuto aprire un'altra fila. Lo spazio per le gambe in aereo era molto poco.
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2,0
Punti positivi: None
Punti negativi: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
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5,3
Punti negativi: Flight delayed by an hour
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2,6
Fail
Punti positivi: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
recensione fornita da
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2,0
Firefly canceled my flight and didn't notify me
Punti positivi: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Punti negativi: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
recensione fornita da
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5,6
Ms Lelle
Punti negativi: Hot in the plane upon boarding
recensione fornita da
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3,6
Flight was delayed no ground staff bother to infor
Punti positivi: the flight attendant on board was lively in making announcements!
Punti negativi: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
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6,0
Punti positivi: On time
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2,0
Punti positivi: Nessuno
Punti negativi: Volo in ritardo di 1 ora e 50 minuti. Anche il mio volo di ritorno ha subito un ritardo di un'ora.
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5,3
Punti negativi: Volo ritardato di un'ora
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5,6
Signorina Lelle
Punti negativi: Caldo in aereo all'imbarco
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6,0
Punti positivi: Il tempo
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Stato Voli
Firefly- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
1579
Kuah
LGK
Kuala Lumpur
SZB
1433
George Town
PEN
Kuala Lumpur
SZB
1578
Kuala Lumpur
SZB
Kuah
LGK
1675
Alor Setar
AOR
Kuala Lumpur
SZB
1349
Johor Bahru
JHB
Kuala Lumpur
SZB
2447
Kota Bharu
KBR
George Town
PEN
1153
Kota Bharu
KBR
Kuala Lumpur
SZB
2453
Kuah
LGK
George Town
PEN
2446
George Town
PEN
Kota Bharu
KBR
2452
George Town
PEN
Kuah
LGK
1674
Kuala Lumpur
SZB
Alor Setar
AOR
1348
Kuala Lumpur
SZB
Johor Bahru
JHB
1148
Kuala Lumpur
SZB
Kota Bharu
KBR
1432
Kuala Lumpur
SZB
George Town
PEN
1256
Kuala Lumpur
SZB
Kuala Terengganu
TGG
3132
Kuala Lumpur
SZB
Singapore
XSP
1263
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3131
Singapore
XSP
Kuala Lumpur
SZB
3225
Banda Aceh
BTJ
George Town
PEN
3327
Phuket
HKT
George Town
PEN
2463
Kuantan
KUA
George Town
PEN
3224
George Town
PEN
Banda Aceh
BTJ
3326
George Town
PEN
Phuket
HKT
2462
George Town
PEN
Kuantan
KUA
Principali aeroporti serviti da Firefly
- Aeroporto di Kuala Lumpur Subang-Sultano Abdul Aziz Shah (SZB)
- Aeroporto di George Town Aeroporto Internazionale di Penang (PEN)
- Aeroporto di Johor Bahru Aeroporto Internazionale di Johor Bahru-Senai (JHB)
- Aeroporto di Kota Bharu-Sultano Ismail Petra (KBR)
- Aeroporto di Alor Setar (AOR)
- Aeroporto di Kuala Terengganu Sultan Mahmood (TGG)
- Aeroporto di Kuah Pulau-Langkawi (LGK)
- Aeroporto di Kuantan (KUA)
- Aeroporto di Banda Aceh Blang Bintang (BTJ)
- Aeroporto di Aeroporto Internazionale di Phuket (HKT)
Informazioni su Firefly
- FY Codice IATA
- +603 7845 4543 Chiama
- fireflyz.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.