Trova voli economici su Cayman Airways

Punti negativi: Leave on time. More leg room

Punti negativi: The flight delayed and we weren't informed

Punti positivi: Crew was good and plane was new...loved the big above storage

Punti negativi: The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know.

3 1/2 hours late

Punti positivi: Short ride

Punti negativi: The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!

Baggage

Punti positivi: Business Class staff friendly and professional

Punti negativi: Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”

Punti negativi: We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed

Punti negativi: i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad.

GCM to MIA. Delayed over 6 hours - no reason

Punti negativi: Late flight, poor customer service.

Pilot was rude and unprofessional

Punti positivi: Nothing

Punti negativi: The pilot caused passengers to have major delays. He was rude and unprofessional.

Punti positivi: Crew in Grand Cayman did all they could to help us. Hotel and transfer help.

Punti negativi: Flight delayed missed connecting flight. No compensation.

Boarding NMIA

Punti negativi: The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distance

zeroo balance

Punti positivi: nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!

Punti negativi: nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!

Good flight. Boarding agent was unbelievably rude!

Punti positivi: Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly.

Punti negativi: There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down.

Punti positivi: I was not happy when I watched the ground crew drive off with my luggage because the flight was over weight. Seems to me the company should plan flights better.

Nothing stood out

Punti positivi: I LOVED the fact that neither of my flights were delayed

Punti negativi: None.

Five hour delay for a one hour flight

Punti negativi: The flight was exactly 5 hours delayed (scheduled for 5:20 PM and departed at 10:20 PM). There was a small apology but that was it- no food or drinks offered, no voucher, etc. It was very disappointing. When we got on the plane, there was a 45 minute baggage loading delay. It seemed like there could have been more haste involved in loading considering at that point there had already been a considerable delay. The worst part was, there was very little update the whole time. At one point we were told there was a technical issue so a new plane was being brought in from Grand Cayman but they time delay kept increasing without an explanation. I understand delays but to have no updates is just inconsiderate. It just seemed like there was no consideration. I will not fly with this airline again.

Non-stop CYB-MIA

Punti positivi: Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami.

Punti negativi: No food served.

Ground Crew broke the plane

Punti positivi: Not much.

Punti negativi: The ground crew broke the auxiliary power unit while de-icing the plane. We went back to the gate by bus, and we stood around for hours with no information from Cayman Airlines. Initial problem wasn't CA's fault, but they could have communicated better.

UNPLEASANT FLIGHT ATTENDANT

Punti negativi: There is one flight attendant, African American lady who I have had unpleasant experiences in every flight I've taken with Cayman airlines. I'm currently living in the island and have flown 4 times to and from Florida and this woman was there. She needs to be retrained!! Unfortunately I didn't get her name but please make sure you guys select your staff, she dosent know what hospitality means and what kindness is. She's rude when talks to you, she woke up my husband and I by pushing us and demanding to take our earphones off but she was very mean! In other ocasions she almost yield at me cause I had my phone near my ear and said: "you're not supposed to be on your phone "! -No stupid, I wasn't, theres this thing called Airplane mode. Plus, in another flight, NYC-Cayman 3 flight attendants were seating behind us and chatting and laughing out loud disturbing the whole flight after being delayed for 3 hours at the airport... very unpleasant!!! My husband and I are reconsidering if we want to fly with KX again, every time something unpleasant happens, besides of the fact that 90% of the times your flights are delayed by HOURS! We travel a lot and never has experienced so many delays in one airline. One more thing, we are new yorkers, we're thick akin, if we complaint is because something is really wrong. I hope you guys do something about the quality of your service. Regards

They cancel the flight, at first did not offer lod

Punti positivi: The hotel in caymans

Punti negativi: The reason for canceling and delay causing me to spend thee days on a two hrs flight

Too tardy

Punti positivi: The hotel

Punti negativi: Leaving late miss my conection

Punti positivi: Nothing

Punti negativi: Flight delayed for over 6 hours. Didn't arrive home till 3am. Poor customer service.

MISSING JACKET

Punti negativi: On the plane, I left my down jacket and was told to go to the Airport to the Cayman Airways desk. I did that and nobody could help me find the coat. I went twice and still no coat. Could you help me find it? It is dark green/black with a hood. I was staying at the Southern Cross Club. Sincerely, Margaret Conroy 1815 J.F.K. Blvd. #1016 Philadelphia, PA 19103 USA